JIGAR PATEL CSM                                                              (847) 644-4464 (Cell)               jpatel007@gmail.com

Software Quality Assurance Leader & Certified Scrum Master with over 10 years of experience in software quality assurance and over 5 years of experience in leading & transforming large Quality Assurance organizations. Over 7 years of experience in healthcare information technology, healthcare data management and analytics. Master’s in Engineering with specialization in Project Operation and Management

    

·         Accomplished visionary with proven ability to drive efficiencies & effectiveness in software quality assurance through use of QA/TCoE (Center of Excellence) implementation & transformation and spearhead business strategies in a distributed environment

·         Expert in driving end to end quality assurance delivery including development of testing strategy, test plans, test estimation, test designs, test cases, automation & performance testing for both data platforms & SOA (Service Oriented Architecture) based SaaS applications.

·         Experience in all aspects of the software development lifecycle leveraging methodologies including but not limited to waterfall and agile, as well as a combination of models

·         Expert knowledge of data warehousing, business intelligence reporting systems, healthcare data, and HIPAA security compliance.

·         Extensive experience in business analysis, strategic planning, budgeting, vendor management and staff management

·         7+ years of hands on experience with advance SQL, Oracle databases, UNIX shell scripts.

·         Certified Scrum Master (Link)

 

    

PROFESSIONAL EXPERIENCE

 

 

Molina Healthcare (Remote)                                                             April 2013 – Present

QA Test Manager

 

·         Responsible for managing testing for large state Medicaid Management Information Systems (MMIS) projects. Molina has one of the largest MMIS that is based on Trizetto’s QNXT claim processing engine.

·         Currently planning implementation of Enterprise Test Factory (ETF) for Molina Medicaid Solutions, this will save over $11M over 5 year due to increased productivity and efficiency gain from test automation.

 

QA Tools & Technology: HP Quality Center, QTP 11, MSSQL, Claim Test Pro

 

Product Technology: Windows 2003/2008 Server, SQL Server, SSIS, SSRS, Trizetto QNXT, HTML,  COGNOS 9, UC4, BizTalk ESB

 

 

Blue Shield of California (Remote - Chicago, IL)                                                            Oct 2012 – April 2013

Consultant - Process & Quality Consulting (Cognizant Technology Solutions)

 

·         Responsible providing leadership consulting for software development quality process improvement, TCoE Implementation, QA program management, Agile assessment & implementation, test data management and testing strategy.

 

Truven Health Analytics (Formerly Thomson Reuters Healthcare), Chicago, IL               Sep 2005 – Oct 2012

Director Quality Assurance (Star Performance and Platinum Award Winner)

Direct & control all aspect of quality assurance for Truevn’s Hospital Care Management Product line, this includes, Healthcare Data Platform, Clinical Performance, Regulatory Reporting, Meaningful Use and Marketing & Planning domain.

 

Leadership accomplishments:

·         Directed end to end quality assurance of Truven Health’s Care Management product lines, which includes 10 products line with 20+ products

·         Managed budget of 4M+ investment in QA with up word of 15+ simultaneous projects

·         Managed staff of 60  resources with full time distributed employees, onshore & offshore contractors

·         Delivered high quality, one of the largest healthcare data platform in the world with 3 consecutive years with zero high priority production issues

·         Achieved 70% regression test automation on world’s one of the largest health data platform.

·         Implemented low cost and high performance core-flex staffing model. These resulted in an annual savings of 275k in labor cost

·         Acted as Director of Product Development for HIE Analytics & Clinical product suite

·         Developed Quality Strategy for Care Management solution business of Thomson Reuters Healthcare

·         Implemented full scale Agile process two major development projects with 2M investment

·         As part of QA Strategy, developed Test Process Library & implemented Quality Assurance standards, policies & procedures

·         Implemented Product Development Review process to identify potential functional and performance issues during each phases and saved more than 30 % time of Development and QA phase.

·         Developed detailed Test Plans to track and monitor QA delivery for all Care Management projects

·         Established virtual QA Lab in Truven’s private cloud for quicker set up of any test environment

 

Individual contribution:

·         Implemented end to end regression test automation framework for ETL testing using SQL & UNIX Shell scripts for Healthcare Data Platform, Clinical Performance, Care Comparison and crmView products.

·         Implemented performance test harness for Health Data Platform, using SQL, PL/SQL, UNIX scripting

·         Developed testing strategy for Thomson Reuters’ real time data processing and analytics platform based on HL7 messaging on Enterprise Service Bus (ESB).

·         Developed automated de-identification process for PHI data to generate test data in HL7 format

·         Implemented Root Cause Analysis as part of defect tracking process within Rally tool.

·         Assisted design team while identifying potential functional and performance issues during design phase and saved more than 30 % time in development and QA cycle

·         Created manual Test Cases for Informatica ETL (Extraction Transformation and Loading) process to validate data integration (back-end) component of HDF and Care Discovery applications

·         Developed Test Cases for Front-End to validate all functionalities built in Cognos and JAVA.

·         Authored Test Cases to verify all components work end-to-end in the Test, Acceptance Test and Production environments.

 

QA Tools & Technology: HP Quality Center, Rally, QTP 11, Robot Framework, JMeter, Load Runner, SQL, PL/SQL, Oracle packages & UNIX shell script, TOAD 8.5, Oracle SQL Developer

 

Product Technology: UNIX (Sun Solaris), LINUX, Windows 2003/2008 server, ORACLE 10g/11g, SQL Server, Informatica 8, Perl, HTML, Bugzilla, COGNOS 9, Java, JVM, AppWorx, SVN, Hudson, JSON, Apache Tomcat, Glassfish, WSO2 ESB

 

 

Acxiom Corporation, Downers Grove, IL                                                                                Oct 2004 – Sept 2005        

QA Analyst/Lead

Project: General Motors Project Everest

Rebuilding and decommissioning of GM’s CRM environment using Acxiom's best-in-class CDI (Customer Data Integrity) technology

 

Accomplishment:

·         Managed team of five QA testers while taking daily status on test case creation and execution.

·         Organized various client meetings and discussed Enhancement and Change Request issues.

·         Established test results sign off process with client and reduced approval process time by up to 70 %.

·         Performed process management while monitoring change control process by asserting the entry and exit criteria for various environments.

·         Recommended improvement in design specification to reduce test design & planning cycle time.

·         Developed and executed System Test cases with complex SQL scripts to validate various components of Acxiom’s data integration systems.

·         Performed end to end analysis and discussed with client to validate all business requirements are met and part of Integration testing.

·         Executed production processes and debugged runtime errors during UAT (User Acceptance Testing) and ORT (Operational Readiness Testing).

 

 

QA Tools & Technology: HP Quality Center, SQL, PL/SQL, UNIX shell script, TOAD 8.5

 

Product Technology:: UNIX, Linux, ORACLE 9i, SQL, Data stage, PERL, TOAD 8.0, COGNOS

 

Sunrise Electronics, Inc., Elk Grove Village, IL                                                                         Jan 04 – Oct 04

Sr. QA Engineer

 

Adecco Scientific, Chicago, IL                                                                                                           Sept 03 – Jan 04

Client: Victor Reinz sealing product division (Dana Corporation), Lisle, IL

Associate              

 

Gujarat State Fertilizer and Chemicals (G.S.F.C.) Ltd., Vadodara, India (ISO: 14001)             Jan 01-July 01

Quality Engineer   

 

Krishna Petrochemicals Pvt. Ltd., Ahmedabad, India                                                                 July 00-Jan01

Process Engineer              

 

Gujarat Narmada Valley Fertilizer Co. (G.N.F.C.) Ltd., Bharuch, India) (ISO: 14001)             May 99-June 00

Graduate Intern

 

KEY KNOWLEDGE & TECHNICAL SKILLS:

 

Quality Assurance	Test Strategy, Test Plan, Test Estimation, Test Design & Development, Test metrics, Root Cause Analysis, Defect Management
Test Management Tools	HP Quality Center, ALM, Rally, Bugzilla, PVC Tracker
Test Automation Tools	WinRunner (Certified), Quick Test Pro, Robot Framework, JMeter, LoadRunner
Operating Systems	Windows 2003/2008 Server, UNIX – Sun Solaris, HP Tru64, Linux
Databases	Oracle 8i/9i/10g/11g, SQL Server, MS Access
Special Tools	TOAD, SQL Developer, MS Office, MS Project, COGNOS, VMware, Informatica 8.6, AppWorx (UC4 Application Manager)
HL7 Tools	Mirth Connect, Message Maker, Messaging Workbench
Languages	Shell Script, SQL (Certified), C, TSL, Java, PL/SQL, Python

 

CERTIFICATIONS

 

Certified Scrum Master Customer Requirements Analysis

Software Quality Assurance Software Testing

WinRunner SQL

 

ACADEMIC CREDENTIALS

 

Master of Engineering -    Illinois Institute of Technology (IIT), Chicago, IL                                                                    

Bachelor of Engineering -    National Institute of Technology (NIT), Surat, India                            

Diploma in Labor Education and Management -   National Institute of Labor Education and Management (NILEM), Chennai, India                  

             

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