•      Writing release script

•      Assigning tasks to other developers

•      Agile iterations

ACTIVE HEALTH (AETNA), Chantilly, VA

Senior .Net Developer (Contract)

September 2010 to October 2011 Responsibilities:  

•      Building patient-doctor records management web application in C#, asp.net 4.0 and SQL server 2005

•      Analyzing design documents and build the patient various mark-ups front end

•      Intense use of Infragistics framework with its 3 layers architecture technology and controls

•      Developing transactional and maintenance screens powered by Ajax

•      Customizing and building user controls

•      Meeting with document designers and QA team in an agile setting with iterations.

•      Resolving bugs found in application designed by peers and myself

•      Utilization of Team Foundation for version control

•      Creating data classes and objects in a caching environment

•      Mapping datatable to Class properties

•      Using Mygeneration application to generate .net classes directly mapped to database objects

•      Writing stored procedures to search, update, insert and deleted various patient related data

•      Using jQuery to overcome some limitation of Ajax update panel and UltraWebgrid

•      Participating in the full life cycle of the application in an agile environment

•      Integrating Microsoft Enterprise Library Logging Application block

•      Suggesting alternative design approach as it fit within the framework

•      Liaising with the production and QA team to analyze bugs and resolve issues

•      Analyzing business, technical and functional requirements to make sure project meet expectations.

•      Using the N-tier architecture for presentation, the business and data access layer.

PRICEWATERHOUSECOOPERS, Washington, DC  

Operation - Production Application Support Level 3 (Contract) June 2010 to September 2010 Responsibilities:  

•      Responsible for Level 3 technical support of applications developed in IIS / VB / .NET / ASP, SQL, through requests that have been escalated from Level 2.

Depth troubleshooting of RPM+ tax application back-end used by major banks for return

Performing advanced troubleshooting at the application level  

•      Identifying areas of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.  

•      Delivering technical diagnosis and solution prescription  

•      Working with application development resources if unable to resolve support issues.  

•      Diagnoses and troubleshoots complex application problems, and leverages tools and resources appropriately to identify solutions that may or may not be already documented.  

•      Works with Development team to address issues that Application Technical Support cannot resolve.  

•      Deploying candidate versions of applications to staging environment for testing and UAT and to production as scheduled following relevant change control process  

•      Updating service requests and resolutions to call tracking database  

•      Checking stored procedures for consistency and cost effectiveness  

•      Tuning SQL stored procedures to enhance productivity and responsiveness in a busy environment Analyzing and debugging code to find root cause of logged incidents  

 

 

NVISION SOLUTIONS, Brampton, ON  

.Net Developer (Contract) August 2009 to April 2010 Responsibilities:  

•      Developed www.callthetime.com using .net 3.5 platform and SQL server 2008.  

•      Created custom membership classes and stored procedures mirrored after the Microsoft membership classes to manage sign on.  

•      Developed back end for each company that signs up to manage and reports on their user’s logged time. Users sign on by calling a toll free number and the time is recorded into a SQL server 2008. At each call a request is sent to the database and play back to the user the number of minutes checked in or checked out and online Dundas reports are updated automatically.  

Provided the ability for companies to add, remove, update and create users, locations, jobs.  

Assigned users to locations, jobs and to other users.  

Created online scheduling tool using .net 3.5 and DayPilot control. Designed and implemented the SQL server 2008 data mart.  

 

 

 

ROGERS, Brampton, ON  

Process Analyst and Bilingual IT Support  

March 2006 to July 2009  

Process Analyst (onsite) March 2006 to July 2009 Responsibilities:  

•      Converted IT MS access database into a SQL server 2005 data mart.  

•      Used SSIS for data extraction as well as SSRS for reporting.  

 

Designed reporting tools for the internal IT support of Rogers using .Net technology (vb.net or c#) with a SQL Server back end. The system was designed in a sense that IT support agents logged tickets using an HP openview application (OVSD) and the data was stored in an Oracle database. Using a business objects application (Westbury), wrote export routines within this application to export data daily. Then wrote modules in .Net to automate this extraction of data to be loaded into SQL Server.  

•      The second datapoint was for the calls themselves. These calls were stored in CISCO IPCC SQL server 2000. Wrote stored procedures to extract Cisco data from IPCC SQL Server to the reporting SQL Server. Stored procedures were fired off from the .Net 3.5 applications as well as with all of the alerts going to blackberries for any success and failure.  

•      Used SSIS 2005 to Extract, Transform and Load data from Access, Oracle, and other SQL servers within the IT department.  

•      The third datapoint was the HR feed which had the hierarchy of Rogers employees. Wrote the .Net 3.5 modules to synch up this data daily. I received a flat file that I loaded to the reporting database daily. Another .net module was handling this as well with stored procedures.  

•      All of this data had to be reported on. Designed a reporting portal which had grouped reports and the reports were run by date range, specific date, by agents, reporting manager, etc... Using Ajax and Dundas Control charting, my .Net applications enabled Agents, Managers, Directors and VP's to see the trends.  

•      Wrote an application for the coaching team to evaluate the Agents performance and call procedures. A reporting tool was also written using .net.  

•      Devoted 10% of my assignment to analyzing different trending reports to better advise the Director on what report to design next.  

•      Designed and implemented the whole Rogers IT Support Center SQL Server 2005 data mart and I was the owner of the SQL Server database, performed maintenance, did backups, tuning and full administration.  

•      Deployed, administered and maintained IPCC SQL server 2005.  

•      Managed, monitored and troubleshoot IPCC SQL server.  

•      Wrote stored procedures, ETL and DTS to retrieve historical and live data from IPCC SQL server and HP openview oracle database.  

•      Analyzed Oracle Data from HP Openview linked to SQL server and Cisco to identify trending.  

•      Interacted with IPCC SQL server to retrieve real time data to be displayed real time on the Symon LCD screen.  

•      Wrote a .net reporting portal used by supervisors, Managers and the Director of IT Support center.  

Automated reporting for VP via blackberry using .net technology.  

Wrote web applications for the internal helpdesk of Rogers.  

Automated any manual process within IT Support Center.  

•      Wrote .net application for Quality and Coaching used by the Quality team within the IT Support center to monitor quality of calls and tickets.  

•      Managed, monitored and troubleshoot windows and UNIX servers.  

•      Used SSRS and SSIS for data analysis and integration.  

•      Hands-on with UML and LINQ.  Interacted with WCF whenever multiple services were involved.  

 

 

Bilingual IT Support March 2006 to December 2006 Responsibilities:  

 

Performed desktop support for Office and call center applications.  

•      Managed Active Directory.  

•      Configured VPN connection for remote users.  

•      Troubleshoot Network connectivity.  

•      Installed internal applications on users PC via remote desktop.  

•      Recreated user’s profiles on the Network.  

•      Verified compliance to Rogers IT standards.  

 

 

SIEMENS, Mississauga, ON  

Bilingual Technical Support Agent Level 2  

March 2005 to March 2006 Responsibilities:  

•      Assisted 3Com consumers and commercial customers setting up, troubleshooting and configuring the following products:  

•      Wireless Access Points and enterprise wireless switches  

•      Building to building wireless bridges (Indoor and outdoor)  

•      Baseline Switches and Superstack Switches  

•      Wireless PC and PCI network adapter  

•      Wireless routers, wireless switches  

•      Firmware upgrade, WDS link,  

•      VPN firewall (gateway to gateway and client to gateway).  

•      Analyzed network diagrams, configuration files and log files.  

•      Escalated to Level 3 engineers.  

•      Going through logs to find problems.  

•      Help technicians setup 20 kilometers range wireless bridges  

 

 

Bilingual Technical Support Agent Level 1 March 2005 to August 2005 Responsibilities:  

•      Answered inbound customer calls, emails and web submissions Provided resolution to Help Desk incidents within a timely manner  

Escalated to appropriate support groups as required  

Identified, evaluated and prioritized customer problems  

 

 

KABTECH CORPORATION, Montreal, QC  

Application Developer August 2003 to September 2004 Responsibilities:  

•      Installed, configured, monitored and tuned SQL Server 2000 databases as necessary.  

•      Implemented and administered SQL Server 2000 database.  

 

Conceived and designed projects.  

•      Identified languages to be used in development.  

•      Integrated CTI and built reports for different companies affiliated with Kabtech Corporation.  

•      Automated day to day administration process using web reports.  

•      Maintained web and standalone designed applications. Translated business logic into business algorithms.  

 

 

 

THE SUTHERLAND GROUP LIMITED, Rochester, NY  

Senior Software/Helpdesk Engineer  

June 1999 to December 2002  

Senior Software Engineer June 1999 to December 2002 Responsibilities:  

•      Designed, implemented and administered MS SQL Server v 7/2000 Databases.  

•      Developed databases structure, code, packages, Store procedures, Views and functions for the applications as required.  

•      Developed DTS packages, Triggers, Views and SQL queries using T-SQL.  

•      Translated business logic into business algorithms.  

•      Installed, configured, monitored and tune databases as necessary.  

•      Worked with the network resources to monitor and tune the network connectivity.  

•      Wrote extensive store procedures.  

•      Database optimization, data warehousing and OLAP.  

•      Developed Visual Basic and Web enabled software applications.  

•      Designed and wrote code in Visual Basic, SQL, VBScript, JavaScript, Jscript and Java in a Windows environment.  

•      Integrated Voice recording (Tantacom, TX Record) and Dialer (Davox) devices with Visual Basic and Web applications used in a call center.  

•      Built reports for different companies affiliated with Sutherland Group.  

•      Implemented automated and dynamic Web reports using ASP.Net, T-SQL and SQL server.  

•      Interacted with Active Directory to authenticate users through LDAP.  

 

Senior Helpdesk Engineer 

June 1999 to June 2000  Responsibilities:  

•      Provided software support for Borden Foods Company in USA and Canada for French and English users.  

•      Provided technical support for Windows NT, 98 and 95 users.  

•      Supported all Microsoft applications: Word, Excel, PowerPoint, Outlook, Access and Project.  

•      Managed user’s account on a NT server.  

•      Troubleshoot TCP/IP connectivity for Dial Up and LAN users.  

•      Controlled remotely user’s Computer using VNC to resolve certain problems.  

 

 

 

COMMUNITY CARE OF ROCHESTER, Rochester, NY  

Home Health Aide  

January 1998 to June 1999 Responsibilities:  

•      Took care of people with disabilities.  

•      Personal care to elderly people in nursing homes.  

•      Companion for elderly people in their own house.  

 

 

COMPLEXE SCOLAIRE MOLAKISI  

Counsellor of Education, Teacher  

September 1992 to July 1994  

Counsellor of Education September 1993 to July 1994 Responsibilities:  

•      Supervised teachers of fifth and sixth grade.  

•      Made sure that the methodology of teaching was being followed.  

•      Reported to the principal the progress of the annual program.  

•      Advised teachers and students.  

 

September 1992 to July 1993  Responsibilities:  

•      Taught grammar, Mathematics, and sciences courses in French.  

•      Helped students in their daily assignments.  

 

 

EDUCATION:  

Associate in Computer Science, MONROE COMMUNITY COLLEGE, Rochester, NY