Qualifications

A knowledgeable and skilled, IT Specialist. Experienced in the government contract environment, with a strong background in Information Technology/Information Assurance.

Technical Expertise _____________________________________________________________

Operating Systems:   v          Microsoft Server 2003/2008/2010 v          Windows 95/98/XP/VISTA/Win7/Win8.1 v          Unix/Solaris

Hardware:   v   Cisco series Routers and Switches, 3Com &Netgear Switches, U.S. Robotics 802.11g, Hubs, Laptops &Workstations & Servers, (HP, Dell Micron, Compaq, IBM), Raid, SCSI Modems, Blackberry Handhelds, VPN, Network Cards, Memory, Printers, Plotters, Scanners and other peripherals

Software:   v      Exchange 5.5 &2000, Citrix Client , Windows Terminal Server, MS Proxy Server, Active Directory, Cisco IOS,  Seagate Backup Exec, Multiple Virtual Storage (MVS), Job Entry Subsystem 2 (JES2), Customer Information Control Systems(CICS), McAfee, Norton, Symantec, Nexus Security Scanner, MS DOS, MS Office Suite, Adobe Acrobat, Ghost Imaging, Partition Magic, Heat, Ionix, CAMS, Integrated Maintenance Data System (IMDS) v1.0, VTAM , Remedy, Exceed 2006, Wireshark, Snort and other NIDS and HIDS software apps.

Professional Experience __________________________________________________________

Technica (Site Location: Department of Homeland Security)

 Washington, DC October 2011 – Present

Sr. Field Support Engineer

v                              PRINCIPAL DUTIES/RESPONSIBILITIES:  Technical lead over junior technicians spread across multiple locations; Responsible for the acquisition, installation, maintenance, and usage of USCIS systems nationwide; Perform systems analysis, solutions, tests and implements interface programs; Manage and analyze system performance and maintains system security; Ensure proactive security procedures are implemented and enforced through vulnerability management; Evaluate, develop, and deploy critical patches to network systems; Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications; Update software specifications; Establish policies and procedures regarding access methods and time, security validation checks, and documentation; Research hardware and software issues and prepares system design specifications to meet requirements; Maintain fault-tolerant systems and manage system backups.  
 
ADDITIONAL RESPONSIBILITIES: 
- Manage the functionality and efficiency of a group of computers running on one or more operating systems. 
- Administers servers, routers, and switches in support of LAN/WAN operations 
- Assess and remediate vulnerability reports using POAM guidelines on network servers and their subsystems. 

v                              - Coordinate with Security Analyst to update and maintain milestone documentation. 
- Interact with users and evaluates vendor products. 
- Coordinate and install hardware and software, coordinate installation and provides backup recovery. 
- Develop and implement testing strategies and document results. 
- Maintain current knowledge of relevant technologies as assigned.  
- Support resolution of all types of Incidents both locally and using remote tools 
- Assist with asset management and inventory of IT assets 
- Participate in special projects as required.

 

 

 THINK TANK (Site Location: National Geodetic Survey)       

 SILVER SPRING, MD August 2007- October 2011

 Sr. Systems Administrator

 

v        Maintained multifaceted responsibilities to include configuration and installation of the network infrastructure and telecommunications systems that support staff of 1000 personnel.  Utilized HEAT and Ionix Service Manager Call Tracking Software to fulfill the customer requirements for desktop troubleshooting, remote access, user accounts, hardware and software tasks. 

v        Installed and configured software upgrades.  Active Directory proficient. Duplicated and partition hard drives, install hardware, install and configure protocols.  Created detailed build sheet of the PC.

v        Responsible for the installation of Cisco routers, cabling for routers, switches, hubs, and new workspaces. 

v        Network Operating Systems point of contact for routine issues including accounts creation, data migration, hardware and software installation, and troubleshooting of PC and Macintosh platforms.  Managed rights, performed server management and monitoring, applied antivirus updates, setup replication and connection documents for the servers.  Desktop support and configuration of users PC’s and Laptop’s Enforce IT policies in place.

v        Responsible for patch management using vulnerability reports on a quarterly basis.

v        Possessed working knowledge of JES2, CICS, CASCH, 3480 Cartridge Management System and MVS JCL. Installed and configured servers including RAID 1 & 5 in addition to facilitating backup & restoration support for the continuity of the network. 

v        Successfully engineered a virtual private network (VPN) solution utilizing Windows 2000 server.

v        Improved inventory control capabilities by developing a comprehensive Asset Management program via Excel and the Web.

v        Spearheaded completion of two major migrations to bring systems up to date including desktops, laptops and server systems, Windows 2000\XP\Win 7, Server 2003\2008.

 

government Printing Office

Washington, DC January 2005 - July 2008

Sr. MVS Mainframe/Printer Support (Contractor)

            

v        Supervised a team of Mainframe Technicians who completed various data center tasks.

v        Provided support to a mission-critical mainframe master console, MVS mainframe computers. Provided support for magnetic tape units, automated tape libraries, and maintain proper direction to peripheral equipment.

v        Responsible for the operation and updates of all Laser printers, IBM 3820/3900 HP Laser Jet 4200n, 4250/4350, 4345mfp, also supported impact printers and compact disk writers.

 

Education _____________________________________________________________________

v      University of Maryland University College. Adelphi, MD – (MSIT)

May 2015 – Masters of Science., Information Technology - Information Assurance:

v      University of Maryland University College. Adelphi, MD - (BS) 

May 2011- Bachelors of Science, Social Science .

v      College of Southern Maryland –LA Plata, MD (AS)

January 2005 - Applied Science.

 

Tranining_______________________________________________________________________

v      INFOSEC INSTITUTE -  Information Security Training CISSP (Certificate of training completion) Fall 2009

v      SECURITY UNIVERSITY Herndon, VA– CISSP Training (Certificate of proficiency in subject matter) Spring 2012

Certifications __________________________________________________________________

Heat, Ionix, Safeboot, McAfee Endpoint Encryption,

 

Security Clearance ------------------------------------------------------------------------------------------------------

 

Active Secret Clearance: May 2012