ANN RENEE GORDON

9928 Gay Drive ¨ Upper Marlboro, MD 20772 ¨ Phone: (301) 602-8554 ¨ annrgordon@yahoo.com

security analyst / systems administrator/ it specialist

(Secret Clearance – Active)

 

Systems Support Professional with 13+ years of experience focused on protecting the confidentiality, integrity and availability of technical government information systems. Productive and analytical thinker with the ability to assess operations and recommend effective security strategies to maintain and protect against security threats or operational issues. Disciplined leader and team member who leads by example with strong work ethic, interpersonal skills and commitment to operational goals. Masters in Cybersecurity and currently pursuing Security+ and CISSP certifications.

 

Key Strengths

§    Information Security/Assurance §    Project / Account Management §    Systems Deployment §    Best Practices / Compliance

§    Systems Administration §    Timeline / Task Management §    Security Forensics §    Technical Writing

§    Cross Function Collaboration §    Process Improvements §    Problem Resolution

 

OPERATING SYSTEMS/ NETWORK/SOFTWARE TOOLS - Windows Servers, Active Directory(AD), Novell Netware 4.x/3.x, Blackberry Enterprise Servers, Altiris, Symantec Management Agent, Symantec  Endpoint Protection, Altiris, SafeBoot, Credent, Snort, Wireshark, Nessus, Autopsy, Nmap, Microsoft Baseline Systems Analysis, Cain and Abel, MS Windows (Win7/XP/2000/NT/98), MS Office/Outlook, MS Exchange, Remedy Tracking, cc:Mail Server/client, Adobe Acrobat 9, Internet Explorer, Citrix, Ghost, Lotus Notes;, TN3270,Terminal Services,  Remote Desktop/Assistance, Remote Installation Service, ArcServe; Veritas, TCP/IP, IPX/SPX, DHCP, DNS, WINS, SMTP, WEP/WPA, Cisco VPN

 

HARDWARE - HP/Compaq/Dell desktops/laptops, Ricoh/Lexmark/Dell/Xerox/HP printers, Blackberry, iPhones, iPads, Scanners, UPS, Dot matrix printers, NIC cards, SCSI devices, RAM, Hard drives, USB devices, Projectors, Monitors CRT/LCD, PCMCIA, Docking stations

 

IT SPECIALIST, COMPUTER SCIENCES CORP., TRANSPORTATION SECURITY ADMINISTRATION, 2010-PRESENT

§ Adhering to appropriate containment and remediation response for handling site malicious activity

§ Troubleshooting and resolving complex network issues

§ Supporting hardware (desktop, laptop, etc.) and peripherals, software (COTS, GOTS, Web, Antivirus, etc.), network (hardware, software, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies at a mission critical government facility in unclassified and classified environments

§ Resolving IT issues on desktops, laptops, printers and various peripheral devices ranging from network connectivity issues, hardware failures and software problems

§ Performing Active Directory and Domain administration including resetting passwords, ensuring data integrity, and file system security for assigned environments

§ Performing Blackberry Enterprise Server administration for devices

§ Utilizing Altiris server  and Symantec management agent for software pushes, updates and configuration

§ Maintaining network LAN closets: patching, activating and troubleshooting network jacks for site. Also serving as POC for various vendors for network and telecommunication projects

§ Monitoring activity to identify and inform ISSO of security policy violations regarding unauthorized software or hardware

 

 

 

 

ANN RENEE GORDON – Page 2

9928 Gay Drive ¨ Upper Marlboro, MD 20772 ¨ Phone: (301) 602-8554 ¨ annrgordon@yahoo.com

 

TIER III/DESKTOP SUPPORT, MINDBANK & BAE SYSTEMS, US DEPARTMENT OF TREASURY, 2009-2010

§ Responsible for maintenance, repair, desktop support, performance enhancement, technical support, administration, security, and performance assessment of computer systems, equipment, connectivity, and operating networks

§ Evaluated performance and connectivity issues to troubleshoot, and resolve problems preventing extensive downtime.

§ Deployed new computer systems using approved images. Tracked inventory of IT assets

§ Provided customer liaison to resolve escalated customer service complaints and supported VIP requests

 

SYSTEMS ADMINISTRATOR/ACCOUNT MANAGER, HEWLETT-PACKARD, US POSTAL SERVICE, 2003-2007

§ Identified and resolved network connectivity issues, hardware failures, software problems and IMAC operational issues

§ Provided and coordinated systems support for numerous server/network software upgrades, building relocations, and various hardware migration projects. Researched and recommended new technology/updates to management

§ Performed server hardware and software maintenance on Netware 4.11 and Windows 2000/2003 servers. Maintained access rights for system security in assigned environments.

§ Supported and participated in the emergency preparedness and COOP efforts of the agency including involvement in several ad hoc preparedness exercises

§ Prepared, documented and reviewed network and server change requests using the change control board to ensure maintenance of an up-to-date Configuration Management Database (CMDB)

§ Received accolades from HP Program Manager and USPS COTR for providing and coordinating support for the USPS Labor Relations negotiations multi-site project

§ Designated as the principal IT account manager for the Vice Presidents of Finance, Labor Relations, Human Resources and the Judicial Officer

§ Managed various projects including the USPS HQ scanner update/removal project which involved preparing project status reports, and user communication documents

 

NETWORK ADMINISTRATOR/ACCOUNT MANAGER, GETRONICS/DIGITALNET, US POSTAL SERVICE, 1997-2003

§ Provided full scope of network administration which involved hardening servers using DISA STIGS as guidance, troubleshot software issues such as login issues, access rights, password resets, application errors, virus removals and share folder rights issues

§ Managed and trained LAN/desktop engineers supporting six remote client sites connected to the WAN

§ Installed, configured and maintained Netware 4.11 servers and Windows 2000 servers including: performing backups and data restores, creating post offices/mail accounts; restoring mail accounts; and applying critical server updates/patches

§ Performed decommissioning of servers and computers as sites closed out and maintained asset log of hardware/software user data, which included tracking of all assets for site closeout.

§ Developed Service Level Agreements (SLAs) to maintain desired level of system uptime and availability

§ Awarded performance bonus for superior support provided to the Year 2000 program management unit which supported several development teams under critical project timelines

 

 

 

Master of Science, Cyber Security, GPA: 3.83, University of Maryland University College, 2013 (Courses: Digital Forensics, Cybersecurity Policy (FISMA), Intrusion Detection/Prevention, Prevention/Protection Strategies, Cybersecurity Capstone/Risk Assessment)

Graduate Computer Information Systems Managerial Courses, University of the District of Columbia

Bachelor of Arts, General Studies, University of Louisiana (Formerly University of Southwestern University)

 

Security +/CISSP (currently pursuing)

A+ Certification (A+ Essentials/IT Technician – Sept. ‘09)

Microsoft Certified Professional

MCSE Boot camp