Professional Highlights

CEO Award at SuprTEK, March 2013, Awarded by PM and CEO, Outstanding Performance over the past 12 months and more

Employee of the Quarter on CACI Contract, Awarded December 2013 by Peter Melim, Performance for past quarter on Enterprise Cyber Defense Team, CACI

 

Bachelor’s in Business Administration- 2007

Master’s of Science in Technology Management- 2012

CompTIA Security+ Certification- Current

Studying for CISSP, CIPP, and CISM

Have begun the training for ITIL

Secret Security Clearance- Obtained October 2008

Top Secret Security Clearance with SSBI- Obtained November 2009

Current SCI – January 2014

 

Experience

CACI for NCIS IT Code 15

Quantico, VA1/2014 - Present

Computer Network Defense Engineer/

Cyber Security Analyst- Contractor

 

Responsible for providing CND and IA analysis, and incident response. Assisting with incident response and real-time network monitoring. Also responsible for reviewing all security-related logs. Such as reviewing proxy, firewall, DNS, etc. Analyze customer requirements for security issues, work with FISMA compliance requirements, IA requirements for NCIS IT. Having to identify security related solutions on current networks as well as planning for future expansions and improvements. Planning and determining best needs for NCIS as well as making changes as needed to existing systems. Have been providing support for for persistent monitoring of all designated networks, enclaves, and systems. Interprets, analyzes, and reports all events and anomalies in accordance with Computer Network directives, including initiating, responding, and reporting discovered events. Managed and executed first-level responses and addresses reported or detected incidents. Reported to and coordinated with external organizations and authorities. Coordinated and distributed directives, vulnerability, and threat advisories to identified consumers.

 

Using a SIEM tool, mainly McAfee Enterprise Security Manager, to gather logs, events, alerts, etc. in order to analyze the network and server activity. Monitoring external access to the network and devices, as well as internal changes to the same. Work with HBSS and all of its components in order to better secure and monitor NCIS assets. Also working as an HBSS admin when required to implement IAVM/CTO/FRAGO/INFOCON guidance. Working with ePO 4.5 and 4.6, E-policy orchestration tools, Host Intrusion Prevention Systems (HIPS) via HBSS, McAfee Anti-Virus (AV), and relating products to keep network and host environment secure. Working to engineer better solutions for HBSS and tie it into the rest of the CND response system. Also assited with CSI/CCRI preparation on HBSS and all other CND efforts.

 

Working with and preventing issues with vulnerabilities using Retina, Tenable Nessus/Security Center in ACAS, implementing STIGs, NSA guides, Security Checklists, and Security Readiness Review Scripts.  Conducting activities with Threat Indicators such as working with malware prevention/response, CDS, Spillage, abnormal network activity, scans, root level compromises, and conducting spot checks for systems on NCIS networks for DoD and DISA compliance. This also includes supporting the C&A of NCIS systems with CDS. Became lead on ACAS project in October 2014. Completed training on using ACAS 4.6, 4.7 and 4.8, taking over project and working with Ops and Enterprise Security to implement scans and reporting.

Briefing and training program managers, project leads, application managers, system administrators, and IA leads on IA, Incident Response, CND efforts, and methods for securing all of the NCIS systems. Serving as the Cyber Incident Response Team coordinator and policy developer for all CIRT policy creation and implementation. Using CND tools Sourcefire 4.10 and 5.2, Splunk 6 for Enterprise, McAfee Firewall and Firewall Reporter, McAfee Enterpise Security Manager  9 and its appliances, and other NCIS implemented tools.

 

 

 

 

CACI for Dept of State DTS-PO

Fairfax, VA4/2013 – 1/2014

Information Assurance Engineer Lead/Cyber Security Operations Engineer- Contractor

Job duties typically included planning and implementing security measures to protect computer systems, networks and data. I was responsible for protecting all sensitive information within a company and responsible for insuring all networks have adequate security to prevent unauthorized access. Developed reports to share with administrators about the efficiency of security policies and recommend any changes.  I ensured that all security systems are current with any software or hardware changes in the company. Planned and documented all security information in the company including physical and internet security. Worked with the Network Engineering teams and help shape engineering designs and implementations to support the various IA projects, tools, and policies across both LAN systems as well WAN systems. Defined operations, security and integration tool requirements to allow users to evaluate and analyze their network resources for performance and scalability in test-bed and modeled environments. Developed security procedures for design reviews, and for operational monitoring, recording, and responding to security events. Identified system requirements for operations and security, and works with other engineers and staff to develop designs and integrate components. Developed the operations, management, integration & security requirements. Created and implementing IA policies as part of the Enterprise Cyber Defense team.

o Performed enterprise audit functions to include identifying vulnerabilities and assessing the DTS-PO enterprise security posture

§  Performed day-to-day collection, analysis, and security event handling activities

§  Provided Security Incident and Indications/Warnings Analysis and Response and Coordinated with other agency entities as required

§  Performed ad hoc vulnerability scanning using Tenable Security Center

o Performed technician level functions on all the IA tools, ensure auditing tools, analysis and reporting are compliant and current, and ensure compliance with policies and procedures. Created, tested and implemented network disaster recovery plans. Performing risk assessments and testing of data processing systems.

o Performed real-time situational IA awareness and continuous monitoring, develop concepts and architectures for performing intrusion detection and protection of DTS-PO systems, and tune activities on agents

o Served as the Cyber Incident Response Team (CIRT)

§  Identified and access events

§  Gathered evidence and determine if an event is an incident

§  Reported incidents

§  Took action to contain/limit the damage and prevent any further damage from happening

§  Ensured the removal of malicious or illicit content and clean affected systems

§  Assisted with the restoration of affected systems

§  Documented lessons learned

o Performed equipment maintenance activities coordinating with vendors as necessary

o Performed Systems Administration and technician level functions for the IA tool suite (comprised of HIDS, NIDS and VMS). SEIM (Arcsight, Tenable LCE, Splunk) and IDS (Sourcefire and Tripwire) Also using EnCase and Tenable LCE/PVS for other monitoring capabilities.

o Monitored vulnerability announcements and create a local remediation repository

o Developed technology solutions and inventory IA resources, user vulnerability scanning tools to support Certification and Accreditation, verify remediation using vulnerability scanning tools, Procure IA equipment, software and resources consistent with Federal Acquisition Regulations, and ensure compliance with policies and procedures and managing Enterprise Audit functions

 

 

 

SuprTek for DISA PEO-MA

FT Meade, MD4/2011 – 4/2013

Security and Systems Engineer- Contractor

I provided expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter. I also served as technical expert on executive-level project teams providing technical direction, interpretation and alternatives. Worked independently and demonstrated exceptional written and oral communications skills. Guided the successful completion of major programs and may function in a project leadership role. I developed technical solutions to complex problems that require the regular use of ingenuity and creativity. Work is performed without appreciable direction. I was assigned as the lead of the Functional Testing team for testing on McAfee products including ePO Orchestrator, Symantec Protection Products, misc GOTS products, etc. I am also now working with the ACAS IA package which includes installing, upgrading, testing and maintaining the baseline for ACAS with Security Center and Nessus scanner. Another product I worked on as a primary was eMASS 4.X. We had versions 4.2 and above in the lab and I was the project as a lead tester/engineer. I also served as the lab manager for the IA5 team, in charge of managing all access to lab systems as well as managing the equipment itself. Other items part of the everyday work was:

·   Tracked projects and helping PM manage projects and assignments to the rest of the teams. Helping lead a team of 6.

·   Worked with VMware ESX Server/Client 4.0 and up, environment on a daily environment

·   Worked with the Windows Product Family (i.e. Window XP, 2003, 2008, etc.)

·   Worked with 8500.1/8500.2 Directives and Information Assurance (IA) Guidance (i.e. Security Technical Implementation Guides (STIGs) for HBSS, Windows Family, UNIX/Linux Variants, MS SQL 2005/2008)

·   Worked with one of the Vulnerability Assessment tools (i.e. Retina, REM, EUS, etc.)

·   Used McAfee ePO Orchestrator Server 4.x,HIPS 6.0 and up, VSE up to v8.8,Policy Auditor, and testing all of its components along with 3^rd party applications

·   Hardened Windows and Non-Windows Operating System (i.e. Solaris, Redhat, OSX)

·   Used Vulnerability Management System and updates IAVA (VMS - Unclassified/Classified)

·   Worked with SharePoint environments. Including migrating from 2007 to 2010. This includes, but is not limited to: gathering requirements, writing up the plan, deploying resources, migrating, testing, and deploying final SharePoint site(s) for site. Also working with Exchange 2007 and 2010.

·   Worked writing and updating technical documentation (i.e. Data Migration and Deployment Plans, Engineering / Architecture Design Documents)

·   Worked with RDBMS databases mainly Microsoft SQL 2008 and 2008 but also some familiarity with Oracle.

·   Wrote detailed test procedures and test plans, Software functional testing, regression testing as needed, while working with the Certification and Accreditation team.

·   Worked with security products, ACAS (including Security Center 4/5 and Nessus 4/5) and eMASS 4.2 and above.

 

 

Webster Data for SECNAV DON/AA

Pentagon, Washington, DC1/2011 – 04/2011

Sr. Systems Administrator- Contractor

Provided Operations and Maintenance Support within the Office of Process Technology and Information (OPTI) under the Assistant for Administration for the Under Secretary of the Navy (AAUSN).

·   Windows systems administration including installing system security patches, hot-fixes, Information Assurance Vulnerability Action (IAVA) directives, Security Technical Information Guides (STIGs)/Security Readiness Review Evaluation Scripts (SRRs),

·   Used tools such as Retina, Hercules, WSUS, McAfee ePO and HBSS, DISA Gold Disk, SRR's, DISA STIGs' NMP, and Nessus to search and patch security vulnerabilities.

·   Used standards for NIST, DISA, NETWARCOM, COMSEC, and many others as a template for security and operational procedures.

·   Reviewed tasks, issues, and recommend changes to reduce problem reoccurrences, performing server support, network administration functions, and Automated Information Systems assistance. 

·   Configured network and server software, hardware and peripheral devices to resolve network issues.

·   Provided performance metrics, work load status update, and project status updates at weekly workload tracking meetings.

·   Provided VMware Virtual Server environment and ESX hosts and VMWare project support within the AAUSN.

·   Worked with RDBMS databases mainly Microsoft SQL 2008 and 2008 but also some familiarity with Oracle. With Oracle I worked with the front end products and learned how they worked with applications as well as some minor configurations when working with Oracle.

·   Great deal of use for network (WAN and LAN) routing, TCP, IP, DNS, WINS, DHCP, and other related internet protocols. Also, using many Windows server tools and applications, Active Directory, and

·   Provided on the Program Management Tool application level support (maintenance, troubleshooting, patches, upgrades), to include but not limited to tools such as SharePoint (MOSS 2007), ARIS, ASAP, MS Project, and using 8 years of Server & Systems Administrator Experience on Windows 2000/2003/2008 Server

·   MS Outlook 2007/2010 and MS Exchange 2007, Network monitoring using ITA and OIT provided tool

·   Tracked projects and assignments to the rest of the teams. Helping lead a team of 3.

 

GDIT for US Dept of Justice

Washington, DCOctober 2010 to January 2011

Systems Administrator 4- Contractor

The key components were Microsoft Windows 2003/2008 Servers, Exchange 2003, Microsoft SQL 2000/2005, Microsoft XP Professional/Windows 7 Workstations, Internet Explorer 7, Microsoft Office 2003 / 2007, and Corel’s WordPerfect Office Suite 12/14 products. Currently supports a staff of 50.  Worked with Government operations support staff on a daily basis in the performance of these tasks. The server operations work was to augment a Government technical staff.

·   Provided operational support for OPRNET servers running Microsoft Windows 2003/2008 servers, Microsoft Exchange server 2003, Microsoft SQL 2000/2005 server, and Symantec Backup Exec 12 for Windows. Provide system administration support for OPRNET with Microsoft Windows Active Directory and Windows XP Professional workstations.

·   Worked with SharePoint environments. Including migrating from 2007 to 2010. This includes, but is not limited to: gathering requirements, writing up the plan, deploying resources, migrating, testing, and deploying final SharePoint site(s) for site. Test and implement the SharePoint environment for local users to document share as well as hosting the department’s intranet.

·   Scanned and reported vulnerabilities. Testing and applying updates, hot fixes and service packs using WSUS and BigFix.

·   Used tools such as Retina, Hercules, WSUS, McAfee ePO, DISA Gold Disk, SRR's, DISA STIGs' NMP, and Nessus to search and patch security vulnerabilities.

·   Used standards for NIST, DISA, NETWARCOM, COMSEC, and many others as a template for security and operational procedures

·   Provided updates to Standard Operating Procedures and other documentation.

·   Tested and deployed new hardware or software products for implementation in the OPRNET environment

·   Assisted OPR staff in statistical research and data analysis and creating reports and databases as needed in Microsoft Access 2003 databases as well as Microsoft SQL 2000/2005 databases.

·   Managed and maintain optimum level of performance of the Microsoft SQL server 2000/2005 databases used at OPR.

·   Delivered emergency and COOP support, including reporting to alternate sites, when necessary.

·   Advised OPR IT staff and OPR Management on solutions or options to improve the network’s functionality and security.

 

 

Northrop Grumman for US Navy- Navy ERP

Patuxent River, MDAugust 2008 to October 2010

Windows Integration Administrator - Contractor

As a Windows Integration Administrator I was responsible for full life cycle support (research, configuration, installation, deployment, operations support, upgrades, migrations and retirement) of multiple applications operating in a Windows OS enterprise class environment. I was also responsible for full life cycle support (research, configuration, installation, deployment, operations support, upgrades, migrations and retirement) of multiple Windows applications in an enterprise class environment. Demonstrated experience in creating and troubleshooting enterprise services that necessitated the understanding of the complex interactions among applications, databases, server operating systems, internet/network protocols, and client configurations.

·   Worked on Microsoft Windows OS based, COTS (commercial off the shelf) applications support, multi-location server/application design and operations including Oracle Primavera 5.0 and 6.2, Serena Dimensions, Microsoft Office SharePoint Server 2007, and HP Quality Center. 

·   Demonstrated experience in creating and troubleshooting enterprise services that necessitated the understanding of the complex interactions among applications, databases, server operating systems, internet/network protocols, and client configurations.

·   Demonstrated thorough understanding of application and data security issues resident in enterprise class environment. This includes all levels of security and their understanding such as IAVAs and INFOCOMs.

·   Coordinated with Information Assurance and Server Teams to ensure the servers are maintained in accordance to site security standards. Using and reporting with scanning tools such as the Nessus, Retina, Gold Disk tools.

·   Worked with SharePoint environments. Including migrating from 2001 to 2003, 2001 to 2007, 2003 to 2007, and a 2010 test environment. This includes, but is not limited to: gathering requirements, writing up the plan, deploying resources, migrating, testing, and deploying final SharePoint site(s) for site. This process was introduced and handed over to myself and my team for multiple sites.

·   Used tools such as Retina, Hercules, WSUS, McAfee ePO, DISA Gold Disk, SRR's, DISA STIGs' NMP, and Nessus to search and patch security vulnerabilities.

·   Used standards for NIST, DISA, NETWARCOM, COMSEC, and many others as a template for security and operational procedures

·   Patched all systems under ERP custody with tools such as SCCM, Altiris, and WSUS and in the test environment, BigFix as well as manually patching as needed.

·   Worked in a high-tech organization with the skills necessary to maintain agility and to make critical decisions under pressure in a fast-paced environment on a day to day basis. I also used this knowledge to progress through long term projects.

·   Monitored the trouble ticketing system (HEAT) and responded to customer requests for assistance with Windows server applications and provided guidance and work leadership to less-experienced analysts.

·   Researched new Windows software and hardware requirements created and maintain documentation and procedures for Windows application support. Analyzed and coordinated application/front-end/system/interface outages and interruptions.

·   I showed a strong problem-solving methodology and the ability to work with individuals at all levels of the organization as well as external vendors are required.

·   I implemented and documented a great deal of processes, procedures, and results metrics for the purpose of continuous operational improvement and adherence.

·   Experience with supporting Web/application farm architectures and technologies (Websphere, Apache, IIS, Java, Jboss 4.0.X to 5.0.X, and JDBC)

·   Worked with RDBMS databases mainly Microsoft SQL 2005 but also some familiarity with Oracle. With Oracle I worked with the front end products and learned how they worked with applications as well as some minor configurations when working with Oracle.

·   Great deal of use for network (WAN and LAN) routing, TCP, IP, DNS, WINS, DHCP, and other related internet protocols. Also, using many Windows server tools and applications, Active Directory, and

·   Provided on the Program Management Tool application level support (maintenance, troubleshooting, patches, upgrades), to include but not limited to tools such as SharePoint (MOSS 2007), ARIS, ASAP, MS Project, DOORS, Dimensions, Primavera and Risk Radar.

·   Limited exposure to Citrix and its Xen App 5.0 and up. Working with mainly Web Interface.

·   Tracking projects and helping PM manage projects and assignments to the rest of the teams. Helping lead a team of 6 with tasking and project management.

 

Robert Half for UPI

Washington, DCJanuary 2008 to March 2008

Sr. Systems Administrator- Contract

I was a Systems Administrator, Sr. supporting a 200+ user environment with Microsoft based enterprise applications and systems. I performed as a team lead/project lead in activities that are associated with Windows systems administration, Exchange, Active directory, Windows and Windows Server, systems programming, project implementation, analysis, performance monitoring and tuning. Provide technical assistance to the application development area and co-workers about system analysis, design and programming. Develop technical documents for support processes. Provide technical assistance to the application, etc. The current system incorporated Windows 2003 Server, Redhat Linux Servers and Windows desktops and supports 200+ users. The position also included the following responsibilities:

·   Performed systems installations, systems upgrades and maintenance at data centers. Troubleshoot and resolve hardware and software related problems on company web, database and file servers. Configure system and network parameters, troubleshooting and replacing old and outdated Cisco network equipment. Monitor system stability and performance. Help develop tools to monitor and maintain systems.

·   Wrote good documentation and keep the company's manuals up to date.

•          Operating Systems, Windows, NT, XP, Vista, Windows Server 2003 Networking Technologies, VMWare on Windows 2000 and Windows 2003, LAN, WAN, DNS, TCP/IP, Active directory, Exchange, SAN devices for photography users (Only in a small role though)

 

Orthopaedic Associates

Towson, MD June 2007 to January 2008

MIS Manager- Permanent but laid off

I was the Manager of the Medical Records and Information Systems department for a 6 office orthopedic practice. I supervised and managed a staff of 14 within the Transcription, IT and Medical Records department. I also had to arrange all outside vendor work as to organize and coordinate all system repair, upgrades, and overhauls. I managed a 200 user environment that contained 6 Windows 2003 Server and Exchange 2003 with Active Directory over similar domains. There was also a great deal of VERITAS Executive Backup and Net Backup and local tape libraries with the Dell Power Vault. The clients are all using XP Pro and contain Office 2003 and 2007. There are also several third party software packages installed such as an EMR program and several DBs that I had to maintain. All EMR databases were linked to SAN devices which I supported and configured as need.

·   Provides information processing, systems counseling and guidance to management personnel throughout the corporation. Plans and controls departmental staffing, development, organization, hardware acquisitions, and facilities to ensure that they are consistent with the business plan of the corporation.

·   Directs the design, development, and maintenance of systems, programs, and systems software to meet management's information needs.

·   Establishes MIS policies, standards, practices, and security measures to ensure effective and consistent information processing operations and to safeguard information resources. Administers the department's expense budget within budgetary guidelines to contribute to cost-effective operation of the corporation.

·   Selects, develops, and motivates qualified staff to effectively carry out department functions and provide for the continuity of managerial and specialized skills. Maintains knowledge of developments in the area of systems and hardware and incorporates new developments into future systems of the corporation.

·   Operating Systems, Windows, NT, XP, Vista, Windows Server 2003 Networking Technologies: LAN, WAN, DNS, TCP/IP, Active directory, Exchange

·   Tracking projects and reporting to CEO manage in regards to projects and assignments to the rest of the teams. Leading and managing a team of 10. Also managing any vendor interactions. 

 

 

Delano & Associates for Commonwealth Brands

Reidsville, NCFebruary 2007 to June 2007

March 2008- May 2008

Engineering Systems Analyst- Contract/Consulting

Worked as a consultant with the engineering department to help with drawing files and computer file system structure. Worked with drawings of both new and old projects. This system overhaul also will include teaching engineers to use the systems that are developed as well as reworking procedures used in engineering practices. Job duties include developing systems for new hires and forming systems for hiring as well as any and all questions related to qualifications needed for jobs related to the CAD and Engineering duties as related to my work on these systems. Other responsibilities included but were not limited to:

•Prepared product proposals, product requirement specifications, data sheets, application notes, and reference design kits.

•Established, monitored, and revised goals for the project team.

•Streamlined company operations, identified more productive methods to achieve top performance, eliminated waste and reduced expenses.

•Prepared weekly project status reports.

•Recruited or requested specialized personnel, successfully completing all projects on time and under budget.

 

CXI

Richmond, VADecember 2006 to February 2007

Project Manager- Contract

Managed and supervised IT projects as assigned ranging from upgrades to complete infrastructure development.  Developed bids and proposals for new projects and maintain relations on current projects. Managed consultants and the projects as assigned and communicate with clients on projects and their status. Resolve issues and keep on top of all developments on projects. Other responsibilities included but were not limited to:

•Directed daily operations of department, analyzing work flow, establishing priorities, developing standards and setting deadlines. Assign and review the work of systems analysts, programmers, and other computer-related workers. Supervised 25 team members and made sure they stayed on task.

•Interviewed applicants to obtain information on work history, training, education, and job skills to obtain best working environment not only on my project but for the company as a whole.

•Evaluated recruitment and selection criteria to ensure conformance to professional, statistical, and testing standards, recommending revision as needed.

•Planned for future staffing requirements, interviewed, and evaluated job applicants, negotiated contracts and consulting firms pricing for open positions

•Interviewed supervisors to determine specific needs and conducted follow-up placement satisfaction surveys

•Recruited and trained network and desktop support technicians

•Configured routers, firewalls, domain name services, e-mail, Web, and ftp services and installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices, Windows, NT, XP, Vista, Windows Server 2003 Networking Technologies: LAN, WAN, DNS, TCP/IP, Active directory, Exchange

 

Bay Design Group

Ashland, VAJune 2006 to December 2006

Systems Administrator II- Contract

Served as a Systems Administrator for a 3-office engineering firm on a contract basis while IT department is re-established. I supported and maintained a WAN and LAN within the company as well as each office's Windows 2000 server and workstations over the phone and on location as needed. There are a total of 60 employees and each person has a workstation with CAD software (including AutoCAD 2005-07), MS Office software suite, and Windows 2000 Pro or Windows XP Pro. Upgraded firm to Windows Server 2003 and Active Directory for better security and efficiency.  The design and drafting went hand and hand with client relations and making sure the client's needs were met in a timely yet effective mean. Other responsibilities included but were not limited to:

•Oversaw setup of servers and desktop workstations

•Designed and constructed a wide-area network connecting satellite offices to corporate headquarters

•Configured routers, firewalls, domain name services, e-mail, Web, and ftp services

•Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality

•Created recruitment flyers and presentations, designed, planned, and facilitated business workshops and seminars for potential new hires

•Brainstormed with management staff to develop more appropriate interviewing questions then previously used, which allowed the organization to judge and hire more qualified employees

 

Joseph, Cox & Associates

Midlothian, VAJuly 2003 to June 2006

Systems Administrator- Permanent

My duties as a Systems Administrator included maintaining a 20-30 workstation environment running on Windows XP Professional. This role also entails a CAD Manager position while also being the Systems Administrator. I was in charge of making decisions on budgetary, hiring, project, and technical aspects as my roles were intertwined.

I was in charge of the upgrade from  Windows NT to Windows Server 2003 and Active Directory for better security and efficiency.  Other responsibilities included but were not limited to:

•              Developed and implemented database applications for property management group, including renter tracking and

property maintenance systems

•Planned and executed innovative strategies to achieve objectives for infrastructure improvement; redefined scope of project and coordinated resources

•Developed new user documentation and developed and deployed technology, supporting system that was in compliance with federal requirements

•Directed and implemented human resource policies and procedures and provided leadership to field human resources managers

•Developed, evaluated, and conducted training programs for AutoCAD and Windows/Office software

•Assessed staff adherence to policy standards and prepared budgets and managed expenses

•Drafted job descriptions and created new job classifications along with developed staffing plans, working schedules, budgets, and time lines

 

 

E.D. Lewis & Associates

Richmond, VAJanuary 2003 to July 2003

Network Administrator and Engineering Technician- Temp

Doing road, storm drainage, sewer, and water plans. Also doing erosion control, grading, clearing limits, drainage areas, profiles, easements, and plats. Also being the administrator for the company's network, Win 2k server, and user workstations with Windows 2k Pro and 98. Other responsibilities included but were not limited to:

•Assisted engineering design team in site development for utilities, storms, detention, paving, lakes, drainage studies, grading, and roads and experienced in site development, storm water detention, drainage, and utilities design

•Assisted with geometric modeling, drawing aids, editing, and detailing. Trained students in the basic operations of AutoCAD and developed and designed new layouts and construction plans

•Performed as an influential change-agent internally, continuing to direct major projects on a worldwide scale, while simultaneously reengineering processes and driving improvements for a leaner, and more productive and cost-effective operating infrastructure with renewed quality focus

•Designed and developed training curriculum and materials used in training clients in use of networking systems

•Configured a multi-computer local area network using Windows 98

•Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis.

•Evaluated, purchased, configured and installed equipment. Managed file systems, storage devices, network servers and workstations, established and administered IT security policies

 

Liberty Engineering

Virginia Beach, VAJanuary 2002 to January 2003

Network Administrator and Engineering Technician- Permanent

Drafting and designing drawings for Structural engineering firm in Virginia Beach. Used AutoCAD 2002 and MicroStation V8. Insured that standards were kept intact for all drawings sets. Along with the design practices, calculations are also required for many jobs. Revisions and redesigns as needed. Other responsibilities included but were not limited to:

•Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis. Managed specialized technical projects, monitoring progress, controlling costs, hiring and supervising contractors, and providing status reports

•Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues under level 2 support

•Created and edited documentation for installation and training manuals

•Interacted with their departments in creating procedural methods to solve technical issues

•Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions

•Assisted with geometric modeling, drawing aids, editing, and detailing

•Calculated the loading patterns for different types of structures and occupancies all the while coordinating retail designers, architects, and consultants for the creation and maintenance of the prototypical construction and design. Coordinated with construction firms involved in building structure and performed analysis and design of steel, concrete, and masonry buildings. Reviewed architectural drawings and specifications for code specifications and structural integrity and specialized in public works, commercial and industrial infrastructure projects

 

Wachovia Corporation

Richmond, VAMarch 2001 to December 2001

Help Desk Coordinator- Permanent but laid off due to merger

On site and phone support for Commercial Bankers. . Supported Windows NT/Novell environment, with several proprietary bank applications. Also supporting MS Office products. Also maintaining the network as well as trouble shooting it. Typically responsible for up to 100 users. Serve as "local" Corporate Financial Services liaison in the coordination and support of business unit end-user computing activities ensuring compliance with Wachovia Microcomputer Policies. Other responsibilities included but were not limited to:

•Primary focal point for basic on-site microcomputer support. Process system access requests for users. Distribute microcomputer related information to users. Coordinate microcomputer training for users. Provide system orientation to new users. Complete the annual microcomputer self-assessment for area.

•Process requests for microcomputer additions, upgrades or relocations. Business Unit Coordinator for Special Applications. On-site contact for hardware/ software deliveries, installations, and maintenance. Assist Business Unit Technical Support area with special projects, and manage hardware/software inventory

•Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail server. Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis

•Evaluated, purchased, configured and installed equipment. Provided strategic, technical, and budgetary planning in design, expansion, and implementation of enterprise WAN/LAN network infrastructure

•Managed file systems, storage devices, network servers and workstations. Maintained accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolution

•Installed operating systems and applications and conducted technical training demonstrations. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions

•Set up new inventory system for hardware and software to help track accountability, repairs and value of equipment. Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions

 

Bon Secours Richmond

Richmond, VAJanuary 2000 to March 2001

Help Desk Technician

Giving excellent customer service to each and every person over the phone and in person. Listening to customer problems and taking all information necessary to get the problem solved. Backup, including configuring and setting up the backup tapes and jobs, and monitor vital hospital computer systems within the Bon Secours region and take hold of any problems that arise from these systems. Other responsibilities included but were not limited to:

•Staffed newly formed Help Desk function to provide assistance to computer users via telephone and e-mail

•Maintained trouble-ticket system to record and track user calls and e-mails

•Reported on common problems and complaints, escalating network-wide troubles to Lead Technician

•Monitored help desk phone providing outstanding customer service on technical issues

•Identified critical need for a service desk system

•Provided Tier I and Tier II support for MS Office, LAN, WAN, and Lotus Notes, logged trouble tickets

•Performed hardware and account setups for new employees and developed new user documentation

•Provide network support, software development and related services in a help desk setting

•Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills

•Analyzed and monitored existing network for efficiency and effectiveness, including server performance, activity, memory and disk space

•Coordinated server security, backup, and restoration measures for unplanned outages or other network security issues

•Provided training, supervision, and mentoring of data entry staff for newly implemented research database

•Provided technical support of cross-connected multi-platform network systems

•Instructed users on the use of equipment, software, and manuals

 

 

Education

M.B.A., Masters in Business AdminPlan to Finish: 2014

University of Maryland University College, Adelphi, MD

MS, Masters in Technology Management, w/ Homeland Security Manager Finished: May 2012

University of Maryland University College, Adelphi, MD, GPA: 3.5 - Major concentration in Technology Management with emphasis on Homeland Security and Cyber Security.

B.S., Business Administration, Minor: Technology and HR Management Finished: August 2007

Averett University, Danville, VA, GPA: 3.85 - Major concentration in Technology with emphasis on HR Management and Marketing.  Completed course work in Marketing, HR Management, and Strategic Management, which has significantly contributed to my expertise in being a leader in modern management. Assisted with organizing and participating in student council and accreditation panel events. Dean's List multiple terms while working 50 hours weekly. Successfully completed coursework in self-directed, self-paced learning environment. Graduation thesis on hiring practices and the most efficient means for cost effectiveness and fairness in business, especially relating to consulting and corporations. Graduation was in Dec 2007.

Summary of Skills

1.                       BUSINESS ADMINISTRATION SKILLS:

·       Conveying excellent oral and written communication skills in many areas of business administration and HR management.

·       Resolving problems, prioritizing tasks, maintaining professionalism at all times.

·       Very customer service oriented.

·       Demonstrating highly effective analytical, technical, organizational, and interpersonal skills.

·       Can work independently or as a team player for maximum viability. 

2.                       MARKETING & HR SKILLS:

·       Designing presentations, posters, newsletters, flyers, logos, and other promotional materials.

·       Coordinating arrangements for conferences, meetings, & events.

·       Working with upper management for maximum results from hiring.

·       Working with and recruiting the best possible matches for projects and training them to establish a strong base for the companies.

·       Establishing needs and risk assessments for all departments and organizational units.

3.                       TECHNICAL / COMPUTER SKILLS:

·       Technical knowledge in the following fields: Accounting, Construction, Statistics, Finance, Server configuration and support, Civil Engineering, Physics, Network configuration and support, computer modeling

·       Other technical skills: Business & Creative Writing, Proofreading & Editing, Preparation / Editing / Submission of Manuscripts & Reports, Scientific & Statistical Typing, and research for projects and development.

4.                       SOFTWARE EXPERIENCE

·       Microsoft: Access, Excel, Money, FrontPage, Outlook, PowerPoint, Visio, Word, MS Exchange, Sharepoint, Small Business Accounting, Project, OneNote, InfoPath, and Publisher.

·       Adobe: Acrobat, Imageready, Photoshop, Premiere

·       Other :, Dreamweaver, Filemaker Pro, Lotus Notes, Quickbooks Pro, Quicken, AutoCAD, Autodesk Landdesktop Development, Autodesk Civil 3D

·       Operating Systems: Windows NT, 98, ME, XP, MS DOS, MS Server 2000 & 2003, Linux, Unix.