Alvin Cross 

MBA, Six Sigma Master Black Belt Scrum Master

863 280 3830 Email: al_cross@yahoo.com Skype: Al_Cross

www.linkedin.com/pub/alvin-cross/5/1b5/72/

 

SUMMARY

I am an accomplished professional with experience in the implementation of IT Infrastructure/ architecture, Software development Projects/Programs and providing strategic IT leadership. Possess in-depth experience in designing and implementing information systems that provide robust business solutions while managing costs and risk. Enterprise Architect IT Project Manager, and Application Development Project Manager with strong Waterfall/Agile/Scrum background. Also skilled in large, complex projects with challenging deliverable and experienced in Change and Release management r in a multivendor environment

 

Specialties: Application Architecture, Enterprise Architecture, Software Development, Data Centers, ITIL, SOA, BPM, Cloud Computing, Sharepoint Development, Agile, Software Delivery, PMO, Incident Management, Problem Management, Change Management, Service Management, Change Control

 

 

EXPERIENCE:

 

Cross Solutions LLCJune 2014 to Jan 2015

Engagement Manager

 

Accepting tempory assignments as Technology instructor for The Training Associates (TTA),

TTA is the largest provider of IT and professional skills training talent and solutions. Provided Classroom instruction on ITIL Foundations Training, BA Training, and Project management best practices.

 

Completed Azure Service Manger Sept 2014 Cloud Base security Class

 

Engagement Manager in requirements gathering and tool evaluation engagement for Developing Customized Courseware for technical training. Providing criteria for recruiting consultant/ trainers, assisting in writing RFP and RFQ.

 

 

Kforce @ PricewaterhouseCoopers  LLPMay 2013 to April 2014

 

Senior Project Manager/Scrum Master assisting Program Manager/Team to manage 3 Vendor Teams in Application Development Projects under one Program with Capital Budget of 15 million dollars plus. Managed Requirements gathering, Stake holder communications and management, Facilitated

Sprint Cadence, Release Planning Meetings, Program meetings, and served as Agile Coach. Provide TFS support of Project teams, prepared and maintained Project Documentation, Budgets, forecast, Vendor selection and Management.

 

Lead infrastructure and Architectural team as Project Manager\Scrum Master- Management and support of assigned infrastructure areas participating in initiatives to maintain a secure and effective global technical infrastructure. Provided advanced analytical skills and ability to apply standards consistently across all technologies/solutions/services developed and contribute to policies, standards and procedures, created documentation of best practices/process improvements. Provided senior level technical skills to successfully resolved complex, non-routine solutions designed to address customer requirements and add value.

 

Work with SQL DBA to achieve optimal tuning and performance on HP Server Platforms. Experience with Operations including, Identity Management (IDAM), within Enterprise Server Farm infrastructure (Hybrid Cloud) Application Deployment of Web App implementation. Also have high level Power shell scripting ability and problem determination and resolution skills. Solid experience in building a four tier stack  MS Share Point, SQL, Biz Talk, TFS, ALMS, IDAM.

 

QA process / Follow QA procedures Performance measurement and tuning Software installation and maintenance Capacity Management experience Assisted in the refinement and development of PMO Processes. Rolled out PMO Tools on SharePoint (EPM) as well as provided process improvement support for Project Financials/Budgeting tracking.

 

Facilitated creation of SLA, ticketing processes and Service Management procedures for Business users, Product owners, Applications and Infrastructure teams and departmental IT managers. Migrated process to Service Manager for application hand off.

 

 

 

Cross Solutions LLC      April 2012 to April 2013

Project Manager/Agile Coach/Scrum Master

 

Management consultant specializing in Business Technology Solutions with extensive experience in project and program management, process re-engineering, and project portfolio management, Project Methodologies, and performance management helping both large and small companies develop and implement action oriented strategies to address market, operational or organizational issues.

Facilitated ITIL Foundations instruction for Technology Professionals for ITIL Foundations certification of ITIL 2011 qualification scheme, service management model, processes, roles and functions and summarize the use of technology with ITIL® 2011.  (Oracle, CHEP and Simplilearn)   Feb 2013 to April 2013   Orlando FL

Agile Coach for Agile Methodology Improvement optimizing  agile efforts with a third-party assessment of agile success and providing recommendations to increase efficiency and derive more value for clients by conducted Scrum training with a focus on use of Burn down Charts, Jira, Release Planning Meetings and remote team management.    (Cross Solutions, Cyber Warriors Nov 2012 to Dec 2012 Boston MA

 

Pyramid Consulting @ Capital One    Richmond VASept 2010 to Mar 2012

 

Process Manager Supply Lead/Business Process Analyst/Project Manager

 

Process/Project/Program Manager responsible for budget in excess of 20 Million dollars, redesigning and improving operational performance providing process management support and leadership to various programs and initiatives enabling scalable business growth working with cross-functional teams, able to identify and execute strategies to build and improve processes, and analyze the linkages between our external customer experience and internal business processes by documenting client vision and strategies within the PMO. Worked with Executive stakeholders, In House and off Shore development Teams and Vendors  developing and maintain client/vendor relationships ensuring proper communications and understanding of SOWs and other Project Work. Performed Project Management Tasks for 16 separate Projects @ Capital One.

Sample Projects @ Capital One

·   User Interface Project – Improved UIUX for customer access to Capital One Mortgage Website

·   Spanish Speaking UIUX – Improvement of Spanish speaking customer’s user experience with new UI

·   Mortgage Data Consolidation Project – Refresh of Mortgage data links (to Databases) for internal use  application

 

Scrum Master/Program manager for the execution of several customer experience business technology and PMO Projects and Processes as part of the PMO Enterprise Alignment Program created program plans in the training and deployment of selected PMO Tools (CA Clarity), Infrastructure Management Suite and PMO processes.  These projects included process improvement of various IT Business Process Management programs as part of the Loss Mitigation processes by holding Scrum sessions and maintaining War Room (Team Room) Visuals and availability,. Project Manager for interaction between Agile Business unit and Data Ware Housing/Metadata Services/IT groups in the converting of data flow requirements to System requirement. Managed User Stories, Product Back Log, Scrum, XP, Kanban, Project Artifacts, Kanban Boards and visuals, conducted Stakeholder updates and created presentations.

Project manager for the process improvement project for the LM PMO included the Intake Process, (Development of Offices hours, kanban visuals, Intake Forms, Change requests, Agile Team Room SOPs) Creation of a Road Map, and Project Manager On-boarding Play Book; Project Manager for Six Sigma Methodology and Tool selection. Recommended edited and selected best practices, templates and Project Artifacts; developed a Community of Practice for PMO Group. Implement Project Management standards and best-practices and Supply Lead Trainer for performance management software Clarity Rollout. Agile Coaching and Mentoring for 3 Scrum Masters/Project Managers as well as 2 Product Managers over a portfolio mix of operational, infrastructure, and customer experience projects. Project Teams also consisted of Remote teams of Business leads and off shore ELT specialist and Remote call centers and vendors. Program Manager for the Enterprise Alignment program (A federal requirement for a more granular, risk-sensitive approach to measuring regulatory capital) The program was chartered with two governance committees -- the Executive Advisory Committee, which ensures ensure Technology programs objectives align with strategic objectives, to include IT risk and audit requirements and the Steering committee, which is comprised of subject-matter experts (Business Owners) representing their organizational domains to assist in setting program direction and actively manage program risks/issues and deliverables. Ensure Program Projects and initiatives received proper prioritizing and slotting through the Intake Process and Change Control process.

 

Independent Consultant/contractor                           Jan 2006 to Aug 2010

Technology Manager, Project/Program Manager, Analyst, Agile Scrum Master, Six Sigma Consultant

Provide leadership to IT, business staff, compliance standards with emerging security controls and consultants as Lead Consultant and Operations Manager. Staff sizes fluctuated from a team of 3 to 30 expanding according to business needs of operations.

Cue Data @ Wrights Express Portland Maine - As a project manager worked with executive sponsors, Product owners/managers, business units, and IT groups, managing deliverables using Agile Waterfall/SDLC methodology and project management skills. Facilitated project deliverables using scheduling skills outline work packages break down into tasks, dependencies among those tasks, and resource loading for the work. Used management skills to proactively highlight and manage factors that affected the project outcomes, Risk identification, created communication plans and stakeholder management, Conflict management. Multiple Projects: Process improvement Project of Tandem and Siebel based Applications of Credit Card Ordering System resulting increase of IRR of $340,000, Office 2003 to Office 2007 upgrade Project, Call Center Call Monitoring upgrade of Verint Software Hardware, Coordinated and BCP/DR documentation of vision and strategies while managing Vendor relationship with IBM for executive sponsors. Lead planning sessions for creation of ITIL Implementation Plan, SYST Deployment, Lead Strategic Planning events, Reactive programming requirements, Workflow Analysis, Redesign and delivery of solutions and configuration and release management. Performed Project Management Tasks for 6 separate and Managed Project Expenditures both Forecast and Actual, (Capital Budget).

 

Independent Consultant @ Wärtsilä (Helsinki Finland) a global leader in complete lifecycle power solutions for the marine and energy markets. (Finland) -

Project/Scrum Master and ECM Consultant/Architect leading and working with offshore/global and remote teams for ECM implementation of Fatwire, Sharepoint MOSS, Oracle Imaging and process management and workflow using Lotus Forms and Lotus 8.x. and Lotus Web Content Management. Using Lotus Web Content Management and Lotus Web Content Management - Standard Edition developed and deployed user ready templates for workflow creation to be published in a portal environment. Provide infrastructure architecture leadership for ECM Program, Lead staff of Developers and business analysts using Agile/Scrum methodology using pairing programming, responsible for leadership and execution of a new data warehousing / business intelligence program.

 

Lead Project Manager for Data Center upgrade program and implementation, managed budget, communications, post-implementation support and incident management. Daily responsibilities included managing client relationships, coordinating work with technical team (off Shore and remote), reviewing and implementing project delivery process improvements, stabilizing system foundations (documentation, support artifacts, etc.). Worked with clients to scope, Budget, define, and prioritize work as well as worked with team to provide effort estimates. Responsible for ensuring all projects within IT portfolios/programs are delivered on time, within budget and an agreed quality level.  2009 -2010

 

LL Bean Web Site design for retail firm. Assisted in selection of Third Party Authoring tools and Vendors. Deployed web site content management tools, back end (SQL) connection with Customer Service/Call Center Operations with Order fulfillment Center.  Freeport Maine 2009   

 

Independent Consultant @ Days Jewelers Waterville,  Maine 2009 - Provide systematic evaluation of various aspects of IT services and comprehensive analysis of Technology systems hardware, operating systems, and infrastructure across enter enterprise. Active Directory, SharePoint/InfoPath  implementation, MS Windows Server 2003 and 2008 installations of Terminal server and Virtual Server installations including LAN, VLAN, POS and logical network  design, Cal management, and email problem resolution; Recommended new architecture for application for virtualization.  Conducted audit of CPI DSS compliance requirements providing report reflecting findings and recommended next steps.   2009

Diversent @ Liberty Mutual - Enterprise Project manager Content Management Stack Build project which consisted of 52 Solaris and Linux Servers and SAN systems with multipliable security zones and tiers to support ECM applications: Fatwire, EMC Documentum, Oracle, and Web logic. Senior member of a cross-functional project team consisting of SMEs, Developers, IT managers, remote teams and business units in the selection of Authoring tools, the rendering of content, and portal administration procedures and Information security design and issues resolution. Performed Project Management Tasks for 11 separate Projects to include Data Center Monitoring enhancement @ Liberty Mutual.   Portsmouth NH 2008

 

 

TekSystems @ Energy East   Project Manager   New Rochester NY                             Jan 2005 – Oct 2005

                                      

Primary point of accountability for coordination of infrastructure upgrade project managing scope, risk cost, schedule, and deliverables Energy East which consisted of two operational divisions: Application Development Group, and Management Group. Responsible for developing communication plans, WBS, and Change Control Manager for Technology Upgrade project and its execution.

 

Recruited, interviewed, selected, negotiated salaries, trained, and lead Implementation Staff of 27 help desk and support technologists needed to accomplished project work.

 

Project scope: 5500 end-users, upgrading two data centers, Two Call Center, Data Center move upgrade, PBX system, and major upgrades to all hardware platforms and software programs.  Monitored deliverables during project lifecycle and made realignment recommendations, as necessary.

.

Infrastructure architecture for Domino/Lotus Notes 5.x Databases to Share Point integration/co-existence and deployment by leading teams to resolve customer and technical issues as Manager of vendor relationships and implementation teams coordinating Site visits and customer interactions. Developed implementation plan and Schedule.

 

Project managed the coordination of SAP (ERP, CRM and SCM) software upgrade between developers, implementation team, and business users. Lead development teams in daily Scrum using pairing methodology to resolve Rollout issues. Lead upgrade of Oracle Server upgrade and desktop application GUI rollout. Managed Issues, change control, risk and customer expectations.

 

AUS Information Systems                Feb 2003–Nov 2004 

Account Manager/ Project Manager/ Architect         Various US locations                                               

 

Account Manager/ Project Manager/ responsible for client relationships and the interface between Implementation teams, sales teams and Clients; Remote Project Manager and Technical Architect for IP Networks installation and upgrade of Cisco system equipment, Citrix Servers, for Non Profit Customer groups and locations. Ensured training requirements were meet for help desk analysts, technician, and junior systems engineering staff in troubleshooting support, and escalation practices.

 

Remote Project Manager for Client Upgrades of hardware/software Projects; Conducted on site visits as required for   Business requirements gathering and Quality Assurance visits after installations. Managed FTE and Contractor resources coordinated Customer Contacts for deployment teams in development of implementation plans and Schedules. Performed Project Management Tasks for at 27 separate customers’ sites.

 

JobsInTheUS.com   

Portland Maine                                                      

Account manager/Customer relationship Manager

 

Developed and maintained corporate presence and customer relationships with customers and colleges, career centers and employers by coordinating activities at job fairs, conferences, tradeshows, career centers, colleges/universities.
Served as public speaker on behalf of company on designated subjects, provided on site Post sales support and instruction for customers of web based applications and communication tools;  Member of team that grew business from single state area coverage  to 15 state regions and  increasing customer base by 200 percent.

 

 

State Street Global Advisors/State Street Corporation                                          Aug 1997 - Jan 2003         

IT Service Manager/Principle

 

Manager Messaging and Collaborative Computing Strategies Team managing developers, Administrators, PC Support, and Help desk employees in Day to Day operations by Developing SLA’s by negotiating directly with Business Operations groups (Fixed Income, Trading Floor Support) and Vendors (Hardware and Software) for 15 Million dollar Budget.  Lead Statistic planning teams for Lotus Notes and Exchange Email, Send Mail and Collaborative Applications Systems. Provided hands on day-to-day operations management of the Global support of Lotus Notes/Domino email and collaboration Network, Direct reports in multiple locations; E-mail and ecommerce expert who providing infrastructure architectural leadership for Collaboration Technologies and E-Mail System for Business units, Trading Floors and Brokerages.

Program manager for the training of help desk and PC technician, systems engineers in the troubleshooting, support, and escalation practices to include ITIL and other ITSM Processes. Ensured and negotiated SLA’s with internal support groups and Vendors; develop and maintain internal client relationships.

Product Manager for Lotus Notes Applications and Development collecting Business Unit requirements and  leading teams of Lotus Notes Developers and vendors in the research, selection, customization and development of Lotus/IBM Products for the enterprise. Introduced Agile Methodologies and Pairing Development to Development Teams. Facilitated JAD and other methodologies to ensure to system developers and business users’ agreement on what products would be built.

Technology Delivery Manager for information technology solutions, and support services provided to business units based in Europe and the PACRIM Locations developed working relationships with Direct IT Services Groups.

United States Marine Corps    Global Military Service                   1974 to 1997                                                                                        

·   Leader/Manager of Groups up to 200 Marines Plus

·   Operations Chief for Military RNET 35,000 user Lotus Notes 4.x Network 73 Direct reports over 50 Locations.

·   Developed and managed program to train help desk, technician, and junior systems engineering staff in troubleshooting, support, and escalation practices.

·   Responsible developing Quality assurance procedures and used SDLC Principles in the development of technology systems.

·   Communications Chief (Senior Operations manager and Project Planner for Voice/Data networks)

·   Satellite Chief - Developed and implemented Safety and Quality control procedures for Microwave and Satellite Communications (Voice/Data) Mobile Vans and Fixed installation Networks

·   Project manager and Logistics Chief for the building and construction of MEF encampments, Airfields, and hospitals to support 15,000 deployed Marines. This included follow on Operations Management of Barracks, Dining, Medical Facilities (200 Bed Field Hospital), Communications, Logistics, and transportation (Air and Ground) Centers supporting operating combat units.

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EDUCATION:

·   Doctoral Candidate Walden University 2015 projected

·   Master of Business Administration, Operations Management, American InterContinental University, Hoffman Estates , IL , February 2007

·  Bachelor in Information Technology Systems, American InterContinental University, Hoffman Estates, IL

 

CERTIFICATIONS:

·   Six Sigma Master Black Belt Certificate, Villanova University Oct 2008

·   Six Sigma Lean Black Belt Certificate, Villanova University June 2008

·   Six Sigma Green Belt Certificate, Villanova University April 2008

·   Certified IS/IT Project Manager, Villanova University

·   Certified Master Project Manager, Villanova University

·   Lotus Notes Certified Professional  109-274

·   Scrum Master   2010    101-956 

·   ASQ 65028192

·   ITIL Foundations 2012

·   SEC401: Security Essentials Dec 2013

·   PMP Certification August 2014

 

Alvin E Cross    火 猴