Motorola Solutions, Inc. – Dallas, TXOct 2009 -
Present
Motorola
Solutions is a data communications and telecommunications equipment provider.
It is composed of the Government, Public Safety and Enterprise Mobility
Solutions divisions of the former Motorola, Inc.
Senior Technology Manager/Architect, Applications
and Core Technologies (shared services)
Technical
Manager for all projects in the Integration track. Collaborate with business leads, app leads and development partners to
create high quality solutions. This
includes application integration, B2B integration (EDI, RN, XML, FF via GXS,
E2Open hubs), Cloud/SaaS integration in both real-time and batch. Provide
overall governance of the requirements, architecture, design, development,
testing (SIT, UAT, Stress) and support of SOA projects. SME for web services
security with working knowledge of Forum Sentry and Oracle API Gateway
products.
Service
Owner for the integrations applistructure, web services security and client
tools platforms. Ensured high quality service delivery, lead periodic
maintenance initiatives and strategic direction for future growth. Plan, seek
funding and execute migration and upgrade projects. Lead the Service
Restoration Team (SRT) during unplanned outages, drive resolution and provide
frequent updates to senior leadership. Manage team of contractors working on
various projects. Engage with vendors in the RFP process and contract
discussions.
Key accomplishments:
§
Led a multimillion dollar,
multiyear business transformation project to architect, design and develop
over 200 interfaces between Oracle EBS R12 and various internal and SaaS
applications. Led and managed the overall governance from requirements to
go-live of projects and collaborated with Business Leads, Application Leads,
DBAs and development partners to create high quality solutions using
consistent architecture and solutioning.
§
Led the strategic planning,
technology roadmap and periodic technology refresh initiatives. Partnered
with our operations teams to lead regular operations’ review and plan/execute
continuous improvement initiatives.
§
Led cost saving initiatives via
replatforming (ground to cloud), application modernization, platform
consolidation and decommissioning efforts.
§
Managed department and project
budgets, worked with procurement team, suppliers and vendors on RFP, SOW, and
PO.
IT Architect, Applications and Core Technologies
(shared services)
Technical lead for building the Oracle Fusion Middleware
“Integration platform as a service” from the ground up. This included
procuring VmWare virtual machines, overall architecture, install and
configuration, capacity planning, disaster recovery, version control and
change management process, support process and knowledge transition.
Key accomplishments:
§
Successfully
led the build out of the Oracle Fusion Middleware integration platform (SOA
Suite, OSB and ODI) using the ITIL framework while adhering to tight project
deadlines. It included working with global,
cross-functional teams from HW/SW, network, database, security, product
vendors, build partners and Support partners on an aggressive schedule.
§
Instituted
the version control and change management process for the integration
platform.
§
Planned, implemented
and tested a disaster recovery solution for the integration platform.
§
Prepped the
production support team for the go-live and acted as the single point of
contact for escalations.
Software AG. – San Jose, CAMay 2000 – Oct 2009
Software AG is a business infrastructure software
provider with products in various technologies like DBMS, application
modernization, SOA, BPMS and ESB. It is
the second largest software vendor in Germany. It acquired US company
Webmethods in 2007.
Principal
Consultant, Global Consulting Services
As consulting Integration Architect, designed and
developed efficient business solutions using the webMethods product suite and
managed the delivery of projects from requirements to post-production support. Typical customer engagements involved
full lifecycle development, project management, architecture assessment,
install/configuration, performance tuning and support.
As Technical Lead, managed onsite and offshore
developers providing guidance on design, implementation and adhering to best
practices while keeping the project on-track and on-time.
Key accomplishments:
§
Trusted
advisor for Webmethods customers and maintained high customer satisfaction
rating.
§
Maintained
90%+ utilization rate and provided support for business development
activities.
§
Demonstrated
strong communication and interpersonal skills to facilitate positive customer
relationship management & team management.
§
Successfully
led small and medium sized project teams and helped the team use its time and
resources effectively to reach high performance standards.
Technical
Services Manager, Global Support
Provided
top-class technical support to 120+ customer accounts. Built professional
relationships with customers, managed escalations and interfaced with Product
Development teams to make customers successful. Led a team of highly skilled
engineers.
Management tasks involved providing executive summaries to Senior
Management, keeping all parties updated, manage expectations and resolve
issues in a timely and amicable manner.
Additionally, employee retention, motivation, performance awards,
hiring, performance evaluation, resource allocation and budget management
were also a part of day-to-day
duties.
Key accomplishments:
§
Maintained
high customer satisfaction rating.
§
Managed
escalation and resolution of high priority/severity customer issues.
§
Helped the
services sales team with customer presentations and renewal of support
contracts.
§
Kept the
support team motivated in a high stress environment.
Technical
Services Engineer, Global Support
Performed
Situation Appraisal, Research & Analysis, Problem Replication and
Resolution for software service requests raised by customers. Specialized in
Advanced Troubleshooting techniques (analyzing core dumps, thread dumps,
creating debug patches, etc).
Key accomplishments:
§
Was among
the top engineers with high customer satisfaction rating and low resolution
times.
§
Conducted
site visits for high severity issues and worked with product development team
to resolve them.
Master’s Degree in Computer ScienceMay
2000
The University of Alabama in Huntsville, AL.
Bachelor’s Degree in
Mechanical Engineering1997
Bangalore University, Bangalore, India.
References Available Upon Request