Paul Jenson

Phoenix East Valley, AZ 85296

pajenson@gmail.com, (480) 225-9364

 

Objective:  Leadership position over Systems Architecture and IT Operations.

Summary:  Over 12 years of IT experience managing technical teams and providing leadership through vision, planning and innovation.  Excellent record of meeting critical deadlines, identifying problems, initiating solutions, prioritizing goals, and aligning with business needs.  A motivated difference maker that produces results and exceeds expectations.

 

·         Director, manager and leader of large enterprise IT environments.

·         Leadership experience in both infrastructure and development organizations.

·         Excellent understanding of the DevOps evolution, agile processes and cloud strategies.

·         Experience enabling IT delivery with quality and speed through end-to-end process automation.

 

Qualifications:

·         DevOps Culture Management

·         Application Release and Automation

·         IT Operations Management

·         Systems Architecture and Design

·         Strategy and Road Map Planning

 

·         PMO Design and Management

·         Agile Development Methodologies

·         Application Portfolio Management

·         Change and Release Management

·         SOX, PCI and ITIL v3

 

Experience:

Sr. IT Manager, Integration Services, US Foods                                                                      10/2012 – Present

·         Established a JVM/Linux and cross-platform infrastructure team for SOA & Middleware services.

·         Operations management for a team over Active Directory, Exchange and collaboration services.

·         Established an IT Tools team for Service Management, CMDB and enterprise monitoring solutions.

·         Implementation of Continuous Integration (CI) tools and processes; including Atlassian products.

 

IT Director, Release & Automation for Product Engineering, Apollo Group                            07/2010 – 09/2012

Strategic and tactical leadership over a 65 person team focused on release engineering for systems serving 500,000 students at University of Phoenix. Worked with a talented team to drive principles and a culture aligned with Continuous Integration, Deployment Pipelines, Continuous Delivery and DevOps.

·         Led product and software development for an internal DevOps automation platform.

·         Delivered a web based self-service deployment console for datacenter and cloud application releases.

·         Established end-to-end automation of software builds, testing, deployments and dashboard metrics.

·         On-boarded over 200 applications for self-service deployments over an 18 month period.

·         Managed 2,000 QA deployments and 300 production releases monthly.

·         Reduced production release rollbacks from 20% to consistently less than 2%.

·         Enabled the expansion to cloud services with 3,000 instances deployed and managed at Amazon.

·         Utilized Agile Scrum and Kanban development methodologies to deliver iterative value.

 

IT Director, Classroom Services, Apollo Group                                                                      03/2010 – 07/2010

·         Accountable for the availability, performance and IT Operations of all Classroom applications.

·         Achieved and maintained 99.99% availability for classroom systems supporting 400,000+ students.

 

Principal Service Owner/Acting IT Director, Classroom Services, Apollo Group              09/2009 – 03/2010

·         Leadership through significant organizational change; accountable for IT Director responsibilities.

·         Led 3 month standardization initiative to rebuild production infrastructure for critical applications.

·         Established zero downtime change management expectations.

·         Organized and implemented environment documentation standards and training seminars.

 

IT Manager, Operations & Infrastructure, Apollo Group                                                        03/2009 – 09/2009

·         Recruited to drive improvement for the student classroom environment; led 10 technical resources.

·         Drove availability improvements from 88% to 99% over a two-month period.

·         Delivered stopgap reporting metrics for availability, incidents, problems and mean time to resolution.

·         Implemented a daily incident review process to address top environment stability problems.

·         Initiated a stopgap asset management solution mapping servers to application environments.

 

IT Project Team Manager (PMO), Apollo Group                                                                      03/2008 – 03/2009

·         Leadership over 21 project manager’s to establish organization structure, strategy and methodology.

·         Drove cultural change from passive project coordination to project ownership and accountability.

·         Establish a project management methodology aligned with best practices and Apollo culture.

 

IT Manager, Systems Implementation, Apollo Group                                                                        08/2006 – 03/2008

·         Managed technical resources responsible for Windows, UNIX and Linux systems implementations.

·         Implemented technical solutions for all business requests across the enterprise.

 

Sr. Systems Administrator, Apollo Group                                                                                      01/2005 – 07/2006

Systems Administrator (via Glotel, Inc.), Apollo Group                                                                         06/2004 – 12/2004

Technical Account Manager, Trimble Navigation                                                                        06/2002 – 01/2003

Systems Administrator (via Modis, Inc.), Verizon Wireless                                                        12/2002 – 05/2002

Systems Administrator (via Modis, Inc.), Intel Corporation                                                         10/2000 – 09/2001

 

Education:

Arizona State University, W. P. Carey School of Business

Bachelor's Degree, Finance, 1996

 

Certifications:

ITIL v3 Foundations, 11/2009

Microsoft Certified Systems Engineer, MCSE 2000, 2003

Microsoft Certified Systems Engineer, MCSE NT 4.0, 2000

Microsoft Certified Professional + Internet, MCP+I, 2000

 

Linkedin Recommendations:

“My partnership with Paul on devops and deployment/release automation has been the most effective of my career. Paul has been an outstanding leader for our efforts. He is at heart a big-picture thinker, who combines organizational goals with management expertise to set a direction, create a plan and execute to it. At the same time he maintains an impressive command of the details…”

- Willie Wheeler, Principal Applications Engineer at Expedia

 

“Paul is a brilliant leader and technologist who brought tremendous value to the company during his tenure. He has a deep capacity to take on high level visions and create detailed actionable outcomes. Time and again his consistent management style, attention to detail and pragmatic approach to solving problems really shines through. As a leader, Paul creates a culture of trust in his staff and it really shows through when you see the passion and innovation his empowering style generates in his employees. This has been consistent over several organizations that he has either created net new or turned around and made solid performers.”

- Ben Gordon, Chief Technology Officer at 3RP

 

“Paul helped usher in automation of application releases and spearheaded efforts to standardize and optimize cloud management. Paul was instrumental in the adoption of both cloud services and self-service application deployment.  I have had the pleasure of working with Paul as a provider, customer, and peer and his professionalism and technology knowledge were very highly regarded by myself and others who worked with him. I would welcome the opportunity to work with Paul again.”

- Christian Lewis, Principal Cloud Architect at Apollo Group