From: route@monster.com
Sent: Saturday, May 07, 2016 5:08 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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Ishteyaque
Alam
Email Id - ishteyaquealam1990@gmail.com
Present Location – Illinois, USA. Seek to work in an
environment that will challenge me further; while allowing me to contribute
to the continued growth and success of the organization. Obtain a position
that will provide me the ability to apply my tech skill and work experience
to grow the industry. Look forward to working with a company that promotes
quality products and services; and provide the opportunity to meet and exceed
assigned goals. Experience
Summary r Over 8 years of IT Experience in Salesforce.com CRM product and web
technologies. r Participated in 5-6 end to end salesforce.com implementations. r Working in a capacity of Salesforce.com solution architect from
previous 2 implementations. r In-depth knowledge about the Salesforce.com tools like Apex class,
Apex trigger, Visual force, Validation rules, Workflow rules, Standard and
Custom Objects/fields, Roles/Profiles and Page layout etc r Worked for clients: - Air Liquide, Prudential, Genworth Financials,
MetLife and General Electric. r Skilled in various technologies and frameworks like Java, Servlets,
JSP, Struts, Web logic. r Adept in end-to-end development of website / software products from
requirement analysis to system study, designing, coding, testing, debugging,
documentation and implementation. r Proficiency in analysis, design, development & implementation of
Internet based Web Applications r Gained significant knowledge through training & using SEI CMMi
Level 5 certified development process. r Strong problem solving & technical skills coupled with confident
decision making for enabling effective solutions leading to high customer
satisfaction and low operational costs. Education
Summary
Skill Set Technical
Primary Projects: Project:
Compass Salesforce.com Application Client:General Electric (GE) USA Environment:Salesforce.com, Java SDK 6.0, Eclipse
Client version 3.4, Force.com IDE Platform
:
Salesforce.com Cloud Platform Tool
: Apex
class, Apex Trigger, Visual force, Workflow rules, Validation rules,
Email templates, app-exchange packages, reports & dashboards, entity
Relationship model, salesforce.com standard and custom objects, fields,
Page layout, approval process
Duration: February 2013 – Till Date Software
: Salesforce.com development tool, Java SDK 6.0, Eclipse Client version
3.4, Force.com IDE plug in 3.4
supported, Apex explorer version,
Apex data loader 20.0. CVS Role:
Solution Architect Project Description: Provide customer, the right tool to better
attract, serve, and retain the clients, while reducing costs and increasing
profitability. Provide commercial leadership with simple and accurate
information to understand, manage, and make informed decisions about the
business. Hence the project-"compass- 360" started off. Scope
includes: KYC process, account merge, legal entity process, and region matrix
generation. Sales, commercial and adoption reports building. Role and Responsibilities : r Overall architectural work. r Design and infrastructure. r Solution Designing. r Project regular maintenance and updates. r Ensuring Effective utilization of team’s bandwidth. r Often end user interactions, giving highest priority to their concerns
and queries. r Have the BA create a prototype to visually illustrate the requirements
for the sign off r Identify grey areas that may lead to potential business failure. r Introducing process improvement plans and implementing them r Responsible for smooth flow of the project Project:
CSSG Sales Desktop Client:MetLife USA Environment:Salesforce.com, Java SDK 6.0, Eclipse
Client version 3.4, Force.com IDE Platform
:
Salesforce.com Cloud Platform Tool
:
Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules,
Email templates, app-exchange packages, reports & dashboards, entity
Relationship model, salesforce.com standard and custom objects, fields,
Page layout, approval process
Software
: Salesforce.com development tool, Java SDK 6.0, Eclipse Client version
3.4, Force.com IDE plug in 3.4
supported, Apex explorer version,
Apex data loader 20.0. CVS Duration: October 2012 to February 2013. Role:
Solution Architect Project Description: MetLife took an initiative to adopt a single CRM across all sales groups
within CSSG to have a global view of the customers; drive lead generation
strategies, support cross sell initiatives and ultimately will provide a
customer centric environment. Improve sales effectiveness through Sales Force
Automation and Marketing Automation capabilities that can fundamentally
transform the end to end operations of AH Direct business. Increase quotes,
improve closing ratio and gain efficiency from elimination of current manual
efforts in reporting and analytics. Scope of this initiative covers: Overall
lead management, CTI Integration for all Inbound and Outbound calls, Ability
to track every call that was received or made by the agent, Ability to
identify a new contact versus recall through advanced customer search, Single
Sign On with ARS and KA, Real-time and Batch interface with ARS, Display
quote, application and premium information from ARS inside SFDC, Support
Package quotes (Grand Protect/Combo),Integration with CSSG Knowledge
Assistant (KA),One time upload of historical records from ARS (Customer,
Quote, Applications),Reports and Analytics around key metrics Role and Responsibilities: r Discussion with IT managers to freeze the scope. r Help business deciding on In-Scope and Out-Scope r Translating the raw requirements into high level design document. r Building the detailed level design document r Architecting out the end to end implementations r Developing the critical items and balancing the work with team. r Guide the team to implement salesforce.com best practices in the
project and facilitate the team to adhere with it. r Ensuring team receives the sign off for each module. r Interface between business key owners and the sub-ordinates. r Regular calls and meetings with business analyst and business stake
holders r Contributing on high level and detailed level design documents r Bridge between offshore and client for the day to day communications r Conducting sessions on new releases r Have an eye on the critical issues and ensured none open before
go-live. r Communicating in and out the healthy messages Project:
NBL, New Business Launch Client:Genworth Financials. Environment:Salesforce.com, Java SDK 6.0, Eclipse
Client version 3.4, Force.com IDE Platform
:
Salesforce.com Cloud Platform Tool
:
Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules,
Email templates, app-exchange packages, reports & dashboards, entity
Relationship model, salesforce.com standard and custom objects, fields,
Page layout, approval process
Software
: Salesforce.com development tool, Java SDK 6.0, Eclipse Client version
3.4, Force.com IDE plug in 3.4
supported, Apex explorer version,
Apex data loader 20.0. CVS Duration: May 2010 to Sep 2012 Role:
Lead Developer Project Description: Genworth Financials have undertaken programme of activity to improve
the New Business Launch process. The objective is to build a new process and
supporting organizational structure with supporting tool-sets which satisfy
the business requirements and which resolve several key issues the business
were facing, namely, audit findings, assisting off system business
processing, cycle time and rework. Scope covers application design
development and support. Role and Responsibilities: r Requirement analysis and
design. r Design system specification document r Prepare HLD and DLD. r Coordinate with team, delegate the work. r Implement salesforce.com best practices in the project and facilitate
the team to adhere with it. r Configure the system, develop the codes and implement the security
model. r Continued enhancement and maintenance r Improve efficiency and performance of the code r Introducing process improvement plans and implementing them r Test plans r Facilitating unit and system testing r UAT fixes r Patch release r Deployment r Data migration r Data monitoring Project:
Pruforce.com Client:Prudential USA Environment:Salesforce.com, Java SDK 6.0, Eclipse
Client version 3.4, Force.com IDE Platform
:
Salesforce.com Cloud Platform Tool
:
Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules,
Email templates, app-exchange packages, reports & dashboards, entity
Relationship model, salesforce.com standard and custom objects, fields,
Page layout, approval process
Software
: Salesforce.com development tool, Java SDK 6.0, Eclipse Client version
3.4, Force.com IDE plug in 3.4
supported, Apex explorer version,
Apex data loader 20.0. CVS Duration:
September 2009 – April 2010 Role:
Senior Developer Project Description: Pruforce.com is a
transaction management application used by thousands of users and by
different enterprises across the globe. With the help of this application
existing and new clients were managed. This application was mainly used for
business processes. Pruforce.com offers a comprehensive array of features and
functions in sales, marketing, and service and support automation as well as
numerous custom applications. It helps to manage activities such as marketing
campaigns, sales opportunities, customer service, and technical support.
Includes prebuilt applications for customer relationship management (CRM)
ranging from sales force automation to partner relationship management,
marketing, and customer service. Pruforce.com
provides a robust technology platform that is based on an on-demand and
shared, multi-tenant architecture. Role and Responsibilities: r Requirement analysis and design r Development r UAT facilitate r Bug fixes r Deployment r Release notes Project:
Cloud Application Interface Client:Air Liquide Germany Environment:Salesforce.com, Java SDK 6.0, Eclipse
Client version 3.4, Force.com IDE Platform
:
Salesforce.com Cloud Platform Tool
:
Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules,
Email templates, app-exchange packages, reports & dashboards, entity
Relationship model, salesforce.com standard and custom objects, fields,
Page layout, approval process
Software
: Salesforce.com development tool, Java SDK 6.0, Eclipse Client version
3.4, Force.com IDE plug in 3.4
supported, Apex explorer version,
Apex data loader 20.0. CVS Duration: Jan 08 to April 09 Role:
Developer Project Description: Air Liquide is a premium manufacturer of
industrial and medicinal gases and with offices across the globe. It has
chosen SalesForce.com as the single CRM system to be implemented in its
affiliates in Europe. It has implemented the basic sales force effectiveness
Sales Module in its affiliates Germany, Spain, Swiss, Italy and Portugal and
would like to now build over and above the SFE core solution and introduce
advanced features for its Sales Team. Air Liquide has a
mature business model where it supplies industrial gas directly to its
customers or through distributors. AL with its current customer base would
like to categorize its customers in order to devise a strategy to evaluate
customers on common parameters and arrive at a relative scoring model common
across Europe. The scoring model would help AL prioritized its customers
based on the current sales AL is doing with its customers and in relation to
the market potential of the customer based on competition sales. Role and Responsibilities: r Requirement analysis and
design. r DLD, HLD and Development r Report build and schedule r Build Approval Processes r Data flow from legacy systems My role in the
project was mainly requirements analysis, design, coding and testing. To test
the display of application in different languages and environment built on
globalized platform. Project:
OneSource Client:Citigroup Environment:HTML,AJAX,J2EE, Java, PL/SQL, Java scripting,
Oracle Duration:May 2007 to Dec 2007 Role:Software Developer Project Description: This project deals
with the Ultra High Net Worth Clients of Citigroup. OneSource provides an
integrated technology solution to significantly enhance client on-boarding
processes including Know Your Client, Investment Objective Setting, and
Account Opening. OneSource integrates applications and databases into
one unified desktop application, which will provide a single entry point to
on-boarding functionality, eliminate redundant data capture, automate
paper-based processes, and provide electronic workflow to streamline
processes. In addition, OneSource enhances risk identification and
mitigation through implementation of a new risk-based KYC approach (Client
Risk Framework – “CRF”). Finally, the use of Straight through
processing to open accounts will further expedite the client on-boarding
process by eliminating the need to re-enter data into in-scope product
processors. OneSource is implemented in US, Asia Pacific & Europe
regions. Role and Responsibilities/Work Performed: r Requirement analysis and
design. r Developed the system specification r Create JSP pages, and custom tag libraries for representation r Write XML scripts to map the actions to each of the click-able action
fields on the screens r Develop entity beans components, use JDBC to create model components. r Use session beans and servlets. r Develop java servlets that represent controller that manage the
application. r Develop struts actions as controller to control business workflows. r Integrate codes for presentation layer with JSP, HTML, CSS,
JavaScript, Struts-tags. r Enhance java bean class and servlets to improve performance. r Tune the action classes and custom tag libraries that perform robustly
on web sphere application server. r Resolve the defects regarding view and business functional. r Extensively involve in the GUI design. r Use VSS for version control and put the developed data in the VSS
database. Project:Digital Asset Management
System (DAMS) Client:Dow Jones Environment:
Perl/CGI, PL/SQL, Unix/Linux, Java Duration:Jan 2007 to April 2007 Role:Developer Project Description: DAMS is a browser based content management
application. This system is used to process and manage the digital
advertisements which are to be published in the newspaper This project aimed
at maintaining the various in-house and third party system. Working on
unix/linux operating system and sybase/oracle Database. This also includes the
migration of the applications working on unix to linux Operating system and
from Sybase to Oracle database. Role and Responsibilities: r Actively taken part into all the phases of the development life-cycle
including design, architecture, implementation, release, unit testing,
refractoring and maintenance. r Help in the creation of carefully and clearly planned specifications
that address the entire user interfaces, businesses requirements,
performance, process flow, and scalability. r Responsibility includes gathering requirements from business, analyze
the business demands and perform CBA Analysis for various approaches of
meeting the demand and to make the migration Project a success with least
impact on business processing. |
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