Charles D. Carson, Jr.

3692 Tullamore Lane ⧫ Snellville, GA 30039

678-368-9377 ⧫ charlescarson10@bellsouth.net

Senior Software Quality Assurance Manager, CSM

Expert in Software Quality Assurance and Process Experienced in All Aspects of Leadership

Highly qualified software quality assurance professional with comprehensive experience leading diverse

teams in the innovation, development, and integration of successful products and process

improvements that drive significant increases in performance, output, and end-user satisfaction. Apply

critical thinking, highly developed communication skills and proven methodologies in cultivating

superior functioning teams that achieve results and exceed expectations. Demonstrate expertise in

managing all facets of software development, software process, quality assurance, and systems testing.

Thrive in challenging environments that require quick thinking and decisive leadership.

CORE COMPETENCIES

Software Quality Assurance ⧫ Team Development and Leadership ⧫ Project Management ⧫ KPIs

Software Quality Systems Architecture/Development ⧫ Software Quality Process and Strategy

Software Development Process Improvement ⧫ Software Configuration/Change Management and

Deployment ⧫ UAT Test Support Systems Testing and Automation

Technical Documentation Development ⧫ Benchmarking and Reporting

Third Party Software Integration ⧫ Certified Scrum Master ⧫ Agile Principles/Scrum, Kanban, and

Waterfall Software Development Methodologies

EXPERIENCES AND ACHIEVEMENTS

CONCURRENT COMPUTER CORPORATION, Duluth, GA

2014 – 2015

Senior Manager, Software Quality Assurance and Development Process Improvement

Oversaw all aspects of daily operations and budget management for software quality assurance/process

improvement teams in VOD/CDN-distributed system software applications. Managed supporting product

technical documentation creation and distribution.

♦ Steered SDLC process improvement team toward common goals, processes, and procedures

ensuring organizational consistency

♦ Drove key process improvement and process end-to-end integration within the SDLC using Agile

Scrum/Kanban methodologies

♦ Developed tightly functioning, highly capable, results-driven Software Quality Assurance (SQA)

team utilizing software development and SQA best practices

♦ Defined/developed QA strategies/processes, product/project quality test plans and reporting

♦ Instituted organizational policy on quality standards to inform improved product development in

collaboration with executive management

♦ United cross-functional Agile Scrum teams, PMO, and Project Managers in innovative product

creation, successful process improvements, and effective SDLC tool selection and

implementation

VONAGE BUSINESS SYSTEMS, Atlanta, GA

2013 – 2014

Manager, Software Development in Test (SDET)

Directed test automation team in the development of software test-automation solutions for a Cloud

hosted VoIP PBX. Performed solutions-supported software development in test, testing, performance

benchmarking and tuning, and production and enterprise system monitoring.

♦ Recognized as architect of company’s first production based business-critical phone feature

check under the Nagios enterprise monitoring platform; system delivered consistent, preemptive

testing of features and resulted in significant reduction in customer downtime

♦ Designed new and integrated software development Continuous Integration (CI) system with

Atlassian Bamboo; seamlessly facilitated integration of software issue generation during builds,

build integration, and test and metrics within Atlassian JIRA and JIRA Agile

CHARLES CARSON

Resume, Page !2

EXPERIENCES AND ACHIEVEMENTS, continued

♦ Spearheaded testing solutions development (Test automation strategy and framework

development). Assisted in leading all Scrum teams in analysis and application of new ideas

♦ Selected and cultivated engineers, growing a staff with strong industry knowledge in software

quality assurance, test, and automation methodologies

VERIZON WIRELESS, Alpharetta, GA

Lead Usage & Billing System Performance Analyst | Independent Contractor

Provided team oversight and direction on detailed performance test data reporting and performance

2013

load-test execution for third party billing applications.

♦ Defined enterprise system KPIs for billing-usage application performance on software releases

♦ Analyzed and evaluated system performance risks, utilizing load tests results, and taking

corrective action as needed

♦ Delivered highly effective solutions for development, software quality process improvement, and

cost savings to colleagues and senior management

♦ Recognized as architect of company’s first database driven application performance reporting

framework utilizing Business Intelligence Reporting Tool (BIRT). Framework significantly

improved the timeliness and performance reporting consistency for Verizon Wireless Mediation

Zone’s enterprise billing usage application releases

♦ Assisted project managers in application performance analyses, identifying opportunities for

effective design improvements

♦ Improved performance test processes, formal test reports, and metrics reporting

♦ Served actively as member of Verizon’s corporate Agile implementation team to establish Agile

development process within billing usage application development team

MOVIUS INTERACTIVE, Suwanee, GA

2011 – 2013

Senior Engineer, Software Test Architect and Automation Developer

Collaborated with cross-functional and global teams while managing all software-testing task

coordination, test execution, and reporting.

♦ Conducted web-based GUI testing and automation using Selenium browser automation tool and

back-end database testing using SQL query statements

♦ Originated detailed test plans in TestDirector, test execution, and test reporting

♦ Utilized network monitoring tool, OpenNMS, in design, and testing of software application

performance requirements and benchmarking

♦ Employed SIPp in the design, testing, and benchmarking of VoIP/SIP system performance

ARRIS, Suwanee, GA

2007 – 2011

Senior Engineer, Embedded Systems Software Test and Automation

Performed as lead test engineer in all software systems test design and project test execution.

Responsible for the development of automation for embedded systems software tests.

♦ Designed scripts for CMTS test automation on a VxWorks platform, which produced automated

testing, test reporting, and performance data testing in scale/load, functionality, performance,

and regression tests

♦ Originated IPDR dissector for WireShark using Lua scripting language and C language; dissector

supported development of C4 IPDR capability at ARRIS

♦ Built, configured, and administered FreeBSD Solaris (UNIX), CentOS, Fedora Linux, DHCP, TFTP,

HTTP (Apache), TOD, and IPDR (IP Detail Record) servers for all system software test load and

scaling labs

SUNRISE TELECOM BROADBAND, Norcross, GA

2006 – 2007

Lead Embedded Software Test Architect and Automation Developer

Developed requirements, designed, and managed follow-up indicators of performance of quality

assurance/quality control for Windows CE based telecom test equipment. Testing included UI, system

integration, and functional/regression tests.

♦ Led organization through seamless implementation of company-wide ISO 9000 quality system

as system developer and lead auditor

CHARLES CARSON

Resume, Page !3

EXPERIENCES AND ACHIEVEMENTS, continued

♦ Recognized as architect and developer of first fully automated cable broadband instrument

analyzer utilized for qualifying, characterizing, and validating RF tuner performance

♦ Employed highly effective iterative Agile methods with product managers and engineers in

implementing product design requirements, customer requirements, software quality assurance

test plans, and test engineering

ERICSSON/TANDBERGTV, Duluth, GA

2003 – 2006

Product Deployment Lead/Assistant Manager, VOD Software Systems Deployment

Managed Video-On-Demand (VOD) software systems deployment, team selection, post-production,

validation and operations. Administered manufacturing infrastructure and production servers for both

Windows 2000 and Sun Solaris 9.

♦ Established software systems deployment process and procedures, driving 90% increase in

manufacture and product quality levels

♦ Instituted organizational software configuration and change management system that led

directly to successful company-wide Software Configuration Management system

♦ Performed manufacturing automation solutions and test beds, backup and security

♦ Participated in resource planning, selection, and new hire training

EDUCATION & TRAINING

SGS Systems and Services Certification, ISO 9001:2000 Training, and Lead Auditor Certification, 2006

Oracle 9i Data Base Administrator Certification Program, 2003

Certified ScrumMaster (CSM), Scrum Alliance, 2016, Leadership Training, Concurrent Computer

Corp, 2015, Agile Process Certification, ICAgile Certified Professional, International Consortium for

Agile, 2013

Master of Science, Software Engineering, Southern Polytechnic State University, Marietta, GA,

2012

PUBLICATIONS

♦ THESIS: “Relational Metrics Model for Software Configuration Management” Masters’

Thesis submitted and approved by the School of Computing and Software Engineering, Southern

Polytechnic State University, December 2012

♦

♦

Carson, Jr, C.D., Pournaghshaband, H. (2014) “Relational Metrics Model for Software

Configuration Management” SERP’14

Carson, Charles “Effective Software Test Case Design Approach”. SlideShare, February

2016. http://slideshare.net/CharlesCarson1/effective-software-test-case-approach

http://worldcomp-proceedings.com/proc/p2014/SER2611.pdf

TECHNOLOGY PROFICIENCY

Unix, Linux, and Windows OS | Shell Scripting | Bash, CShell, Expect, Perl | JIRA | Rational ClearQuest

.NET Development C#, VB.NET | Atlassian JIRA Administrator | Atlassian Confluence | Atlassian

Bamboo CI Tools | Jenkins | TechExcel DevSuite | VersionOne | Pivotal Tracker | JUnit | JMeter | JBoss |

Ant | VMWare | VirtualBox | Amazon Web Services (AWS) | REST API | HTTP | HTML | XML | Javascript

| SQL | Postgres | Oracle | IBM WebSphere MQ | Oracle SQL Developer | Scala | Eclipse/IntelliJ IDE

PhantomJS | Test Automation Toolsets | Selenium | Watir | LoadRunner | HP ALM | OpsWare (HPSA)

HP Quality Center | Microsoft Test Manager | Business Intelligence Reporting Tool (BIRT) Developer

Ceph Object Storage Solutions Test and Deployment | Bugzilla | Test Director | QTest | SonarCube

Network Monitoring Tools; Cacti, OpenNMS, Nagios, and Zenoss

Microsoft Coded UI | CasperJS UI Scripting Framework

SaaS | Cloud Application Testing | VoIP/SIP/VOD | CDN