Nicholas Brotherton

 

OVERVIEW

Nicholas Brotherton is an accomplished Information Communication Technology professional who has a comprehensive experience of ICT Service Operations and Engineering processes that support transitioning business strategies.  He has a wide range of technical skills including Configuration, DEV/OPS, SLM, change and release management, process engineering, system specification and design, application configuration, integration, customization and migration of IT Management and Business technology to support business functions.  Nicholas is ITIL manager V2 and V3 certified, with over 15 Years in the field of IT Service Management technology, Service Support/Delivery/Development processes and IT organization transition.

 

technical skills

·   Assessment:              IT Score – Gartner; Pink Scan; Accenture – ADM, HP Consulting

·   Process:              ITIL, Agile, CI/CD, Demand, Change, Incident, Problem, Configuration, Release, SACM, Capacity, SLM, Catalogue

·   Applications: Aperture, Cramer (NCM),Virtual Center, SCCM, Cognos, ServiceNow, CA Service Desk R12, Remedy ATRIUM, Troux, Sharepoint, Excell, SQL Reporting Services, Visual Studio, Team Foundation Server, Clear Quest, CyberArk, Merant Version control Manager, Subversion, Connect – IT, Avepoint, Nortel BCS, SCSI storage monitor, Control-M, Tivoli TWS, MS Office, SQL Enterprise Manager, TOAD, Active Directory, Requisite Pro. Borland’s Star Track, Cliqr, JIRA, Brocade, CFEngine

·   IDE’s:                            Interlink Service Manager Administrator (CI mapping), Eclipse, Visual Studio, SQL Manager, Service Manager, CA - UAPM, BMC ARS SAP ChaRM, SharePoint

·   Hardware:              Symbol Portable Radio Terminals, Barcode Printing Systems, CISCO routers, SCSI drives. Nortel BCM, Fluke Bandwidth Analyzer, Citrix, Power supplies and Frequency Analyzers

·   CPU Series:              HP9000; Intel, Motorola, Toshiba Super integrated CPUs

·   Services:              ESX,  BizTalk, Middleware, Help Desk (CMI), Cloud, XCOM, Connect Direct

·   Op Systems:              AIX, HP/UX, Red Hat, OS/2, MS-DOS, NT, OS/9, Win 2003/8 server, WIN 7, 8.1

·   Databases:              Oracle. SQL server, Solid, Access

·   Network:              SAML2, BGP, TCP/IP, T1, Frame Relay, BRI, VOIP, VPN, FTP, HTTP, Telnet , RS232, MNP4, V17 

 

PROFESSIONAL EXPERIENCE

Maxonic /  DirecTV/AT&T, El Segundo, CA

June 2015 – Present

Enterprise System Configuration Architect – IT consultant

•          Developed technology roadmaps to fulfill current and future requirements configuration and document management in the engineering department

•          Lead cross-functional teams to create requirements, evaluate solutions and identify new solutions, as needed, integrated and matured the environment

•          Lead, supervise and mentor staff

•          Designed, reviewed and presented solutions to other peer groups and internal customers

•          Documented non-functional requirements, infrastructure design, hardware, software and professional services appraisals and costs

•          Reviewed new technologies that could reduce overall costs, created efficiencies and provided significant value including SharePoint, JIRA, Cliqr, CFEngine and Remedy

•          Evaluated potential cross-platform consolidation tools

•          Researched and identified automation strategies

•          Performed gap analysis designing solutions to help fill gaps identified following an economical but scalable approach

•          Participated in defining CMDB modeling requirements for servers, networks, storage, and other IT equipment, CMDB infrastructure models that captured IT resources, their important attributes, and their interdependencies in the context of supporting defined customer facing services

 

Atlantic Partners /  HSBC, Elmhurst, IL

February 2014 – May, 2015

Configuration Manager – IT consultant

·   Configuration Manager within the Service Configuration Management (SCM) function of the IT Asset Estate of a global bank.

·   Configuration Item identification, Service mapping and modeling - all US and Brazil Data Center Hardware, Internal / External Hosted Services, Applications, Hosts including iSeries, zSeries, Unix, Mainframes, Databases, Interfaces, Storage, Network, Middleware and Batch.

·   Designing / Managing the automated synchronization of America's Configuration Management System (CMS) and integration / federation of ETL above sources to the CA Service Desk R12.

·   Ensuring data protection / control / governance of the CMS Host Sources, relating with the Service, data source and data owners to verify assure accuracy.

·   Responsible for the strategic direction, delivery of policy, process, methods, automation and governance for the appropriate adaptation for the IT Operations Best Practice Service Management to the business, includes Cognos and SSRS reports.

·   Ensuring the predefined on shore and off shore configuration activities are aligned with the change management process.

·   Ensuring the CMS provides accurate and up to date information.

·   Normalizing the data between the Data repositories (Aperture (Hardware, SCCM (Software), Mainframe Database, Web sphere, Enterprise Information (Application - Troux) to provide information to map the IT Services for the Development, Contingency and Production environments, in the CMS. Then for further utilization in the Service Desk for the Incident, Change and Problem processes.

·   Implement a Service Assurance process with focus on validation of current projects, including ever greening and data center consolidation, Non Functional Requirements for transition to production.

·   Ensuring regular snapshots and configuration baselines are taken and protected

·   Supporting the business and customers control objectives and requirements

·   Minimize the number of quality and compliance issues caused by improper configuration of services and assets.

 

SCR Corp / Hospira, Lake Forest, IL

May 2013 – Nov 2013

Change and Release Analyst – IT consultant

· Documented, assessed the current application and infrastructure  change and release process for a FDA regulated Global manufacturing company using an outsourced (Wipro) BMC ITSM tool (Remedy) for infrastructure changes and an internal SAP Solution Manager / ChaRM for application releases. Evaluated process gaps to ITIL best practices.

· Followed the companies SDLC, business process architecture (Process Framework) and FDA Quality process (SAP- ChaRM) to validate a new Infrastructure Change SharePoint application.

· Introduced the SAP ITSM tool in a pilot environment to evaluate its compatibility with the enterprise ITSM change and incident process management requirements.

· Integrated ChaRM to SharePoint to provide release tracking

· ChaRM Role configuration for FDA regulation process

· Presented suggestions for Change & Release process improvement and provided milestones for the IT roadmap to upper management.

· Provided IT support / training and developed a sustainment matrix for the new SharePoint / InfoPath tool, thus providing a path for continual improvement and high availability of the Change Management service.

· Reviewed each change and leveraged change activity control procedures during the infrastructure and application weekly CABs to improve the performance of the change process

 

Nuveen Investments, Chicago, IL

December 2011 – April 2013

ITSM Change / Release Manager – Full Time

· Performed IT Operations assessment using the Pink Scan method. Collaborated with all the infrastructure and application tower leads to create the Release process charter.

· Operational role. Created “Implementation Service” using IT Service Now Suite including Change, Release and Incident modules, for a fast moving finance management company of 250 IT associates.

· Documented, validated and implemented ITSM functional requirements for change and incident processes leveraged the IT Service Center ( SCSM ) and SharePoint Technology to ensure success by embedding business requirements and providing targeted training to four categories of end users.

· Hired and supervised a TFS subject matter expert to perform build / release / version control of all code for the Business Applications.

· Obtained release approval from business application support teams, help desk and infrastructure support.  Scheduled implementation resources to meet business demand. Embedded developer segregation of duties to meet audit and compliance requirements.

· Contributed to every weekly Change Advisory Board meeting and followed up with the IT user community to capture continuous improvement ideas for the IT Service Manager technology.

· Project to meet SSAE16 / SOX requirements – remediated developer’s server access to the Los Angeles office, production and test environments, using excellent AD/ windows permission kills.

· Guided the Asset Management discovery phase of configuration management data normalization / import of configuration and operational data into the IT configuration repository. Captured the Business Services and related Configuration Items (People, servers, software, licenses, and applications) in the CMDB.

· Created server decommission process, included application, database, infrastructure and third party data center data in decision / approval steps to de-proliferate the environments, provide P2V and ready for the Datacenter Integration project. (In sourcing). Automated using Service Manager Workflow and custom Service Requests.

 

 

 

 

TEK systems / Blue Cross Blue Shield, Baton Rouge, LA

May 2011 – Oct 14, 2011

ITSM SME – Change Management – IT consultant

· Designed and operationalized Change Management processes for Change Control (CoBit and MAR), Request for Change, CAB and Emergency CAB, SDLC and Project to Change integration, Change Status codes used in the CA Service Desk technology (v12.1). Integrated the current Control Self Assessment process achieving 100% compliance on Changes performed on infrastructure and applications environments. Created Change Management documents for process flows, procedures and policies and presented to the stakeholder review board for acceptance into the companies document management system (aspect). Created the sustainment and implementation plan for new Change Management System.

· For the ITSM Practice Services team I created repeatable procedures for ITIL process development and delivery. Advised (strategic) directors on the analysis and selection of ten V3 processes (CSI, Catalog, Request, Access, Availability, Demand, Financial, Incident, Info Security, Problem, Release & Deployment, Service Asset Configuration Management) for 2012 Service Improvement projects.

 

RGN systems LLC / First Data Corporation, Atlanta, GA

March 2011 – April 2011

CA Service Desk Consultant  - IT consultant

· Presented CA’s directed ITSM process workflows for version 12.5 of CA Service Desk Manager to the stakeholders of a high volume credit card (PCI) transaction company for the Asset and change processes

· Collaborated with Knowledge Management team to document existing use of the companies IT knowledge in the CA Service Desk Tool’s knowledge management module

 

ISSG / Nationwide Children’s Hospital, Columbus, OH

November 2010 – February 2011

Service Desk Architect and Senior Technical Consultant – IT consultant

· In the Service Support Center of a large hospital, review current functionality enabled by BMC Remedy Technology (Change Request, Incident) and DameWare (support automation). Architect a replacement Solution based on Software as a Service (Cloud) Application, utilizing ServiceNow, Support Automation, Asset, CMDB and Event Management (NSM).

· Perform Service Desk Manager Integration configurations to Site Minder, Lawson and EPIC using SAML, Web Services and LDAP. Create Solution Design Document, Test Cases and, run book. Test and Production. HIPAA and SOX compliance for all data management functions within support domain. Increase efficiency of change impact analysis and change scheduling.

 

Sath Technologies / Exelon, Chicago, IL

June 2010 – November 2010

ITIL based project manager – IT consultant

·   Conduct assessment of Exelon’s current Software asset management processes, change, configuration tools (ServiceNow and Remedy) and associated business processes; asset (ARIS), change, configuration, software license and financial management. Place recommendations in perspective of existing Service Management Program. Perform RFI and pilot Service Now, Remedy and CA’s tool set for replacement of existing asset repository and creation of a future CMDB.

·   Matched companies Governance, Oversight, Support, and Perform support model for IT assets with SOX control and ITIL v3 best practices to produce new responsibility matrix for configuration management roles.

·   Create and implement interview sessions, surveys and workshops to facilitate discovery of Service Management requirements in a FERC regulated company with different operating companies and multiple external service providers. Presentation of findings to stakeholders and recommendation of improvement areas for organization, process and tools (Remedy for Configuration management and Service Desk).

 

TEK Systems / Shell Trading, Houston, TX

March 2010 – June 2010

Configuration Manager (operational role) – IT consultant

·   Configuration Manager for a project to create a new Delivery Platform to improve the Change process associated with Gas, Power and environmental trading business

·   Lead the Software Configuration Management of Endure + G-Motion, Nucleus, Java, .NET, Crystal,  developer’s  code, data and configuration settings, using version control software (Microsoft’s Team Foundation Server) and Subversion (open source)

·   Collaborate with suppliers of the integrated environment (SAP, Kstat, BizTalk, FileNet, Crystal Reports, Oracle, TIBCO, EasyLink, ICE) to ensure interfaces to the trading application are available and configured consistently. Created physical architecture diagrams for inclusion in “System Architect” (TOGAF).

·   Administered software licenses for Visual Studio, MSDN Enterprise, Rapid SQL and telerik, for twenty .NET developers.

·   Developed project code labeling standard and baseline policy for committing developer code to the main branch and associated check out policy.

·   Design and implement master release plan to ensure code packages are migrated to meet testing schedule and production change process. Environment scheduled by business work areas in the “deal lifecycle”:  Physical Deal Capture, Deal Settlement and actualization (Settlements, Logistics, Confirmations). Using ClearQuest (change requests), Quality Center (requirements) and Team Foundation Server (software code versioning control and build) to enable the success of the Software Configuration Management function.

 

TEK Systems / TransCanada, Houston, TX

March 2009 – February 2010

Change / Release Coordinator / Backup Business Analyst – IT consultant

·   Remedy ITSM Incident management process for a company with a plant maintenance culture. Manage the detail of Enterprise application change requests, orders and deployment into production. Create sustainment activities and implement them to ITIL V3 best practices with a team of 4 engineers to support Infrastructure Support Groups, Departments and Organizations.

·   Gathered incident process operational statistics from the existing help desk database, reviewed results with stakeholders to gain concurrence, approval and consensus regarding Service Desk migration project. Proposed process improvement approach to manage the transition to the new enterprise incident process using the Service Management tool to automate and streamline the process.

·   Manage activities in the Change / Release process using Release Track tool for version control of Remedy configuration components across DEV, QUAL and PROD environments.

·   Environment included system event monitoring integration (Tivoli), out sourced service desk, level 1 support tier, management reports (Business Objects) and On-Call support (Telemon), Use Cases, Test Cases - Scenarios., release and change management (Track-IT)

·   Technology involves .NET 2.5, Java, Tivoli, Remedy ARS and BMC Analytics, SQL, Serena Change manager.

·   Remedy ITSM Incident requirements phase for change and incident management process migration for new acquisition. Technical business analyst role. Configuring Remedy import spread sheets for operational, product and service level target for new stakeholders

·   Liaison with outsourced Service Desk function to synchronize knowledge based articles, major incident, request, failure and Quick reference cards (training) all accessed from Remedy home page.

·   BMC Analytics XI, administration of user accounts, patch management and Incident Universe.

·   Level 2 support duties included on-call and weekend maintenance tasks for Remedy application

·   Documented existing change process and collaborated with stakeholders to create migration plan to new enterprise change process.

 

Computer Associates, Lisle, IL

May 2007 – Aug 2008

Services Architect – Full Time

Client:Electronic Arts (EA), California

·   Interviewed all the EA service line managers with respect to their Service Level Objectives, captured the “Service Management Current State” for Customer, HR, Asset Management, Software Development and Production, Service Desk, Facilities and Security support.

·   Documented (UML) and collated requirements and fed back to managers and oversight committee. Performed process gap analysis with ITIL best practices and documented a Service Desk / Asset Management solution specification for the gap design (Change process).

·   Created updatable reports that transformed offshore partner application support data into actionable information, enabling the measurement and hence enforcement of SLAs.

·   Advised CA asset correlation runs to provide useful and actionable information in the CMDB

·   Utilized Mind Maps, Swim Lanes and UML diagrams to portray “As Is and To Be” process thus enhancing the collaboration process with the customer and identifying the required support roles and solutions.

·   Designed new asset management processes and systems to provide more efficient and effective business support processes, reduced organizational change risk, process training overhead and provided better process alignment across global departments with increased use of web self service and email notification.

·   Provided Service Desk design specification for integration to Cognos, for employee performance data.

·   Developed specification for a web services solution to integrate software assets data into the service desk.

Client:West Corp, Nebraska

·   Design Service Desk solution to solve business goals of measuring the value of IT services they received, used Service Desk activity reports and Dashboard technology to provide KPIs to aid the governance.

·   Reduced operating costs by incorporating more accurate and useable change request areas in tickets.

Client:Veterans Affairs, California

·   Performed assessment of Incident, Change and Problem process involved in the support of Medical Centers on the West Coast, clarified requirements and processes with the customer.

·   Reviewed existing Charters and Memorandums of communication governing the quality of service support for major incidents and high impact changes.

·   Designed a Solution Architecture Specification (SAS) to meet current service level expectations and to have room for growth to the next level of maturity. The team used the SAS as guidance during implementation of the Service Desk for example when configuring Service Levels.

·   Documented major change order to original statement of work. Lengthy discussions with customer to understand and document the agreement to enable the next milestone. The overall project was managed by Price Waterhouse Cooper and included strict program office rules, including twice weekly status meetings.

·   Assessed designs and scope of Global asset management solutions (process and systems) and communicated how Service Desk solutions resolve typical business needs within the software development and production business areas.

·   Performed catalog consulting maturity assessment with asset discovery. Reviewed database schema and inventory listings of systems and assets to provide gap analysis, findings and recommendations. Identified functional administration and technical administration roles.

·   Identified fields in CA Service Desk database to be included in Business Objects Universe’s to increase availably of reports for the Change and Asset, configuration process particularly the management of call center resources around public holidays.

 

TEK Systems / Allstate, Chicago, IL

April 2007 – May 2007

ITIL Consultant – IT consultant

·   As a process engineer, lead discussions on the most efficient way to manage the pipeline of IT projects in a program office, interfaced with the resource provisioning department and process.

·   Designed presentations of project management best practices with Microsoft PowerPoint and Visio, for the Mangers of IT support groups that supported typical projects, such as the opening of a new High Street Insurance office.

 

Cargill, Minnetonka, MN

August 2006 – March 2007

Process Architect – Full Time

·   Service Desk Tool analysis (Remedy) of global organizations business support structure and operating categories.

·   Designed alternative Remedy foundation data structure for Company, Support Organization and Support groups.

·   Acquired regional approval for structure from Latin America, EMEA, North America and Asia Pacific. Factored in code for Service Desk Outsourcing - Service Level Agreements with Meta data schema of Service Desk Tool.

·   Enabled Remedy Service Desk KPI reports to outsourcer’s requirements. Managed the Configuration control of migration objects during design, build and test project management phases.

·   Mapped existing foundation data from two different versions of Remedy Service Desk to latest version of new Service Desk Tool (Remedy).

·   Managed development of Unit and User Acceptance Tests, tracked to original Procedure and Product Change Requests.

 

 

 

 

 

 

Altiris, Lindon, UT

December 2005 – July 2006

IT Service & Asset Management Consultant – Full Time

Client:Sterling Health (SHPS), Kentucky

·   White paper on managing the release to production process using Altiris Total Management Solution, incident workflow, rules and policies.

·   For a Maryland, DC Health Care Company, architected software package server design considering placement of LAN and WAN components for HTTP and file sharing in a DNS managed infrastructure.

·   Installed and deployed inventory management agents and configured solutions for asset control, application metering, and software contract management.

Environment:   Active Directory, Windows Server, SQL Server

 

Accenture, Chicago, IL

October 2004 – November 2005

IT Consultant – Full Time

Client:State Of Illinois, Central Management Services, Illinois

·   Worked inside the local government’s IT department to create a State wide, Technical Reference Model, representative of the current standard IT assets and technologies.

·   Interviewed the central and agency CIO’s to develop a list of technology owners and their technology.

·   Installed a technology lifecycle ‘gated’ management process to help de-proliferate the number of technology standards and provide the basis for the service catalog.

Client:Pepsi, New York

·   Configuration manager - designed the migration process for an enterprise application (One World Project – Order to Cash) consisting of objects from Informatica, Business Objects, Oracle, Teradata, SAP.

·   Configuration of the transports through ChaRM

·   Scheduling the SAP transports for the testing environment through ChaRM

·   Designed code development labeling and System Improvement Request processes.

·   Statistical analysis of “development object” status reports for omissions.

·   Collaborated with Global development team leads to ensure integrity of application code.

Client:Cendant, Maryland

·   Configuration manager - Within the Technical Architecture project, lead the Software Configuration management (SACM) team during an HR Oracle migration.

·   Configured web based content management technology (demand management) to control work issues and migration requests (Borland’s StarTeam).

·   Installed and configured a Mercury ITG “Linked System”, to manage the migration of Oracle objects from development to product test. Integrated project work efforts across global sites.

·   Consulted with service line managers and test teams to execute the SCM function. Judged impact of problems on the tech team and on the project, raised and managed issues with the PMO.

Client:Dynegy, Texas

·   For an energy management firm, assessed their IT security management processes, and compared them to ITIL best practices. Presented results to upper management.

·   Implemented operational process improvements and detailed a road map to provide strategic process improvements for their security and Certificate Authority management.

 

TEKsystems / Wachovia, Chicago, IL

Dec. 2002 – Sept. 2004

IT Consultant – IT consultant

Client:Wachovia, IllinoisMarch 2004 – Sept. 2004

·   For a Bank’s Security Trading business as a business analyst, identified and matched Business Requirements of Securities traders to functional capabilities of Incentive Management software (Calidus). Thus enabling faster and accurate compensation of commissions to traders.

·   Assisted the Test developers with the creation of measurable parameters for the Test Phase.

 

Client:United Airlines, IllinoisDec. 2002 – Jan. 2004

·   Managed the development of a services catalog for the campaign mail and Web hosting business services, detailing all the support services in the Campaign Mail Production, Network, Systems, Applications and Database departments. (Web services provided flight attendant scheduling, and other employee self administration services, campaign mail was an externally customer facing service).

·   Interviewed the mail producers and web content developers then documented the Campaign Mail business process to enable the matching of service support services.

·   Interviewed the IT Service Line managers and facilitated the description of the Services that they provide to the business (SLA) and to other IT employees (OLA’s).

·   Introduced the organization to Service Specification Sheets that describe the IT Assets and services in detail and are used to underpin the provisioning of Business Services.

·   Documented Service Specification Sheets for the Service Line Managers and presented for review to the CIO.

·   Introduced Service Life Cycle and Service Definition processes to the operations staff.

 

Hewlett-Packard, Fullerton, CA

February 1997 – August 2002

Senior Process Consultant / Systems Architect – Full Time

Client:State Farm – Bloomington, IL

·   Designed, facilitated and implemented “IT Mobilization for Service Management” support process workshops around incident, problem, service level management, asset, configuration and change management in the insurance industry – HP Service Manager.

·   Increased awareness of the core process teams involved in the foundation service support processes through examples and audience participation.

·   Established ITIL best practices for roles, process flows, metrics, future state, transition plan and key messages for change, configuration and asset management processes.

·   Facilitated the discovery of process relations with other service support process and documented the integration technology points.

Client:Wrigley, Illinois

·   Responsible for deploying a HP’s Service Manager, web based four-tier service desk application, integrating people, process and technology. Automated service desk application to receive events from systems management infrastructure.

·   Assured customer of IT performance and availability in the SAP operating environment, by linking Service Level Agreements defined in the Service Desk to the IT infrastructure Service components. Identified Assets and Configuration Items to include in the CMDB by using Component Failure Analysis techniques across NNM discovered and warehoused network data.

·   Integrated HP service desk with e-mail, enabling automated escalation of incidents on appropriate business impact. Created the service desk design and installed Open view Service Desk with Oracle  in a highly resilient configuration.

Client:IMG, DC

·   Using the HP Service Manager, designed the asset and configuration database infrastructure for an Internet Service Provider that supported web services (streaming video) for the US open, golf tournament.

·   Enhanced service support and delivery processes for incident, release, change, and problem.

·   Documented support processes and trained Service Desk analysts on the use of the Service Manager.

·   Integrated Service Manager  (CMDB) with the Network Node Manager data warehouse

Client:Proctor & Gamble, Ohio

·   As the Senior Software Engineer - planned, staffed and delivered a six month project to migrate an Oracle data warehouse and supporting business application bundles from IBM to HP UNIX.

·   Created and implemented repeatable server setup processes and quality assurance to ensure successful cut over to HP hardware for global finance, global supply chain and shipments business applications.

Client:General Motors, Michigan

·   Architect of software support systems (software distribution and license management) for the CAD/CAE community of a car manufacturer. Interviewed support and development personnel, performed requirements voting to obtain and socialize the most popular requirements.

·   Using software development methodology architected the logical / physical designs and developed a request for proposal to build the pilot.

·   Designed organizational roles to support the new Software Distribution System, documented using UML.

·   Managed the contract bid process (IBM and EDS) for the pilot development and the pilot evaluation.

·   Communicated with the Program Management Office to ensure compatibility of design features with the 30 other projects in the program.

·   Demonstrated the Software Distribution System using the “Process and Systems Integration Center” at Warren, MI.

·   System is in use today and enables the Global collaboration of car designers by having fewer CAD programs with the same versions and applications delivered in a common fashion.

 

Computer Associates, Los Angeles, CA

March 1993 – January 1997

Change Process Consultant / Systems Architect – Full Time

·   Architected solutions for Endevor software control tools in the Telecom industry.

·   Customized and tuned middle ware, message based encapsulation techniques (Data Transport) connecting customer’s heterogeneous operating environments. Connected asset information repositories to enable asset management process and software asset usage reporting.

·   Performed root cause analysis at the application, system, network and physical levels of real‑time communication systems. Supported Endevor (source code control) and Neugents (applications monitoring). Designed system communications security.

 

Symbol Technology, Irvine, CA

October 1988 – February 1993

Systems Analyst – Full Time

·   Piloted Barcode scanning in the Hospital environment for medical asset tracking and patient data entry.

·   Designed complete barcode solutions to track assets or all types, including CSI police evidence, nuclear weapons and Space Shuttle components.  Physical barcode design and the formatting of data for the receiving application. Utilized two dimensional bar codes, PDF 417 and Spread Spectrum technologies.

·   Managed relations between Scanning hardware and software manufacturing to develop custom data capture and asset decision support solutions.

·   Consulted with business customers to develop training and implementation plans to efficiently deploy barcode solutions to manage company assets

·   Consulted in the financial, paper handling, warehousing, pharmacy, retailing and manufacturing industries.

Education

Sussex University – Brighton, UK - B.Sc. honors, School of Engineering and Applied Physics; Major in Electronic Engineering

 

·               Certified Information Systems Auditor (CISA) – training in progress

·               Microsoft Service Center Suite, (SCSM, SCOM, SCCM – Asset discovery)

·               HP – Service Manager – Openview (NNM, SD, Help Desk, Novadigm - RADIA)

·               HP – Quality Center

·               BMC – Remedy (7.5), ARS, Magic

·               Computer Associates – Service Desk Manager (Cloud), NSM, DSM, Catalog, ITPAM, Endevor)

·               Altiris – Service Manager, Asset discovery,  Wiley software packaging

·               IBM – Systems Architect, Tivoli Software Distribution, TWS – Tivoli Workload Scheduler

·               Santa Cruz - UNIX System Administration

·               Microsoft – NT Admin, Exchange Administration, Server 2008, Visio, Win 7, Project

·               PINK Elephant– Tool Box, (Asset, Configuration, Incident, Change, Release)

·               George Washington University – DC

o PMI - Project Management in organizations, scheduling & cost control, leadership management, communications risk management and quality for project managers.

·                    EXIN (Netherlands) – Process and Service

o                      ITIL – v2 (Information Technology Infrastructure Library) Expert (2001)

o                      ITSM – v3 Service Management foundation – Essentials  (2010)

·               HP – FOCUS PM – project management method (agile/scrum)

·               Exelon – Management Model (GOSP)

·               Accenture – IT Project Lifecycle management   - Method 1, UML, ADM, TOGAF (agile)

·               Symbol University – Solution Selling, Bar-coding Essentials

·               Series 7 (trading license) - Financial Industry Regulatory Authority

·               NERC (North American Electric Reliability Council)

·               FERC (Federal Energy Resource Commission)

·               FDA – Application Validation

·               SCADA – Cybati process controller

·               SSAE16, SAS70,SOX  & HIPAA & PCI + HPI  – Corporate compliance training and OJT

·               SWI - Software Consulting Skills Initiative

·               NRPS (Naval Radiation Protection Service) – Competent Person category C

·               CoBIT to ITIL mapping and “operationalization” of processes

·               Tiger Trap – LSU – Information Security, Cyber Security, NMAP, Hydra, Back Track 4, Metasploit – vulnerability assessment, White Hat / Black Hat

·               Green Belt projects  role – Six Sigma

·               Investment tools – Portia (Back Office), Charles River (Front Office), Simcorp, Portfolio Management, Tableau

·               Team Foundation Server – to mange Bugs, Software Assets and developer progress