Gregory R. Mendes

3668 Perry Pointe

Austell, GA 30106 

Home (770) 819-0696 Cell (770) 317-8593

Gregory_Mendes@Hotmail.com

 

 

 

Professional Experience

 

Paradies – Atlanta, GA                                                                                        Sept 2014 –Present

IT Project Manager (Contractor)

I manage the Paradies’ Network Infrastructure Upgrade project. This project involves upgrading and replacing their legacy network in 75 airport locations and 653 stores, throughout North America.   I manage the deployment and implementation of new circuits and broadband hardware for the Point of Sale (POS) systems and the new network infrastructure at each location.  I also manage the project’s budget, vendor relationships for the network infrastructure upgrade, infrastructure scheduling and deployments with the General Managers, and interoffice resources for the purpose of data gathering location and site specific information.  I work closely with the vendor to schedule ISP provisioning, site and circuit surveys, and cutovers for each location and site.  I approve sales orders and I provide weekly executive summaries for the project and business stakeholders.  I also coordinate network portal training for the Paradies help desk personnel.

 

Coty US – Sanford, NC                                                                                May 2014 –August 2014

Tivoli Architect/Tools Specialist (Contractor)

Coty is the 2^nd largest fragrance company in the world and I was responsible for solving and repairing critical monitoring issues in their enterprise with ITM, Transaction Tracking, and Application Performance Management (APM) applications.  The focused of the contract included fixing ITM issues related to misconfigured situations with their Windows and AIX agents, TSRM and email issues from ITM situation ‘take actions’, and historical collections that weren’t configured properly.  I created synthetic transactions for their critical HTTP and SAP applications, with Rational Performance Tester (RPT) and configured for the Robotic Response Time agent.  I managed the installation of Jazz for Service Management, Smart Cloud Application Performance Management and configured both the DASH and APM user interfaces with their connections to ITM and Netcool OMNIbus.  Designed and configured test DASH boards and SCAPM UI’s for validating data source connections.  I demonstrated DASH board functionalities and capabilities to the customer for future integration efforts with additional Tivoli products like Netcool’s TIP, TADDM, TSM, and TSRM. I created custom workspaces for the Tivoli Enterprise Portal (TEP) with logical views of AIX and Windows custom situations.  I provided on-the-job training to the ITM administrators, created deployment summary documentation including “As-Built” and future architectural/design plans and presentations.

 

Walgreens – Lincolnshire, IL                                                                            Feb 2014 – July2014

Tivoli Architect/Tools Specialist (Contractor)

I worked in two roles for the Walgreens company one of the largest Point of Sales (POS) Tivoli implementation in the world with over 78,000 agents in over 8,600 stores.  My first role included managing and supporting the central, store and user acceptability testing (UAT) ITM environments. These duties included creating and adding new custom situations and agents to existing and new POS systems, creating custom workspaces in the TEP and providing agent installations to new servers.   I managed the new POS image build project that deployed RPM’s to all of the 8,600 stores for their new SUSE 10.x servers.  My second role was managing the new UAT build which included installing and configuring older and newer Tivoli applications including ITM, ITCAM for Application Diagnostics, Jazz for Service Management and Smart Cloud Application Performance Management (SCAPM).  I managed and connected ITM resources to Jazz for Service Management for custom DASH board designs and to Application Performance Management for its user interface.  Provided on-the-job support for Walgreens off-shore support team in India and provided on the job training to junior administrator and management.

 

Harris Corp. – Melbourne, FL                                                                          Nov 2009- Dec 2013

Tivoli Architect/Tools Specialist (Contractor)

Responsible for monitoring the ground systems that provide national weather forecasts for the Geostationary Operational Environmental Satellite - R Series (GOES-R) program at NOAA.  Planned and designed ITM architectures, ITM implementations and the deployment of its components with maintenance in 6 separate ITM environments including production. Monitoring for GOES-R and its ground systems, included monitoring Red Hat Enterprise Linux v6.3 servers/blades and workstations, along with Windows 2008 servers and various integrated Tivoli products for event correlations(OMNIbus), network(ITNM), business services(TBSM), service desk (TSRM), SANs and middleware (Oracle/Weblogic, DB2) processes with ITCAM for Applications. Developed custom ITM agents for scripts, SNMP gets, JDBC and JMX resources with the Agent Builder. Integrated ITM (Maximo Agent) with Service Desk along with gateway interface to Netcool/OMNIbus.  Developed project and test plans with test cases to validate enterprise monitoring requirements based on server/workstations resources and business requirements and processes. Participated in the actual test cases and deployed the final product through baseline for the final release. Provided project management and subject matter expertise through architecture design, documentation, testing and on-the-job training for most users, testers and sustainment teams of the product.

 

Walt Disney Group – Orlando, FL                                                             October 2009- May 2011

Tools Specialist (Contractor)

Upgraded ITM from version 6.2.0.5 to 6.2.2FP1 and ITCAM for WAS/J2EE from version 6.1.0.5 to ITCAM for Application Diagnostics v7.1 (split management server) to support Disney’s applications with WebSphere and J2EE platforms.  Installed and configured TEMA’s for WebSphere and J2EE data collectors.  Installed and configured OMEGAMON XE for Messaging (MQ) TEMA’s. Managed ITCAM servers, plus configurations and deployments of WAS/J2EE data collectors responsible for monitoring Disney’s composite applications.  Configured silent installs for data collectors and tuned their performance for each application groups.  Conducted stress tests for the various application groups based on the application requirements.  Configured WAS/J2EE data collectors for level 2 and 3 deep dive diagnoses for application issues in development before deployment into production.  Created alerts and traps based on customer application requirements and configured those alerts to be sent to HP Openview via SNMP.      Provided on the job training to the application, middleware, and development teams and trained specific individuals on the monitoring team for ITCAM and ITM support.

 

Dept. of Justice - Rockville, MD                                                                              September 2009

Tools Specialist (IBM Contractor)

Reviewed the Bureau of Prison’s mainframe ITCAM for WebSphere and OMEGAMON XE installations and configurations.  Configured ITCAM for WebSphere and OMEGAMON XE to supply data collection to the Tivoli Enterprise Portal and verified that data collection and agent functionality was available to customer.  Provided a workaround for the Java 1.4.2 plug-in by configuring TEP clients on workstations.  Configured another TEMS for failover (hot standby) and verified through testing that agents could reconnect to the hot standby TEMS/TEPS.  Provided on the job training for the mainframe support group and the Bureau of Prison’s monitoring team.

 

IBM – Mexico City, Mexico                                                                                                 July 2009

Tools Specialist (IBM Contractor)

Configured ITCAM for WAS to run reports for CPU Utilization percentage by application and Live Sessions hourly, daily and monthly.  Configured ITCAM for WAS data collectors with ITM TEMAs for data collection and the historical trending for the garbage collectors, thread pool from web containers and web server threads situations.  Trouble shot issues that dealt with the TEMA’s not presenting data in the TEPS.  Examined and verified port requirements for the proxy agent through firewall for data collection at the TDW.  Provided on the job training for administrators and documented procedures for reporting.

 

Missile Defense Agency – Colorado Springs, CO                                                             April 2009

Tools Specialist (IBM Contractor)

Implemented Tivoli License Compliance Manager 2.3 for the Missile Defense Agency and deployed 750 agents for license compliance reporting and product usage.  Deployed and configured administration server with 3 runtime servers managing agents located in Colorado, Alabama, and Virginia.  Configured administration and runtime servers to run weekly scans, send email notification based on out of compliance license usage and agent activities.   Produce batch reports for Snapshots, License Utilization, and software product usage.  Provided documentation including procedures for downloading newer catalog’s from IBM and creating new licenses for products. Implemented TSRM Service Desk in test environment for “proof of concept” and evaluation.  On the job training with “hands on experience” was provided for MDA administrators. 

 

Department of Justice – Dallas, TX                                                                                March 2009

Tivoli Architect/Tools Specialist (IBM Contractor)

Helped the Department of Justice configured and changed the encryption keys for hub_TEMS and remote_TEMS and assisted with the connection of the mainframe TEMS in Rockville, MD to the TEMS in Dallas, TX.  Installed product and application support at the hub_TEMS and TEPS for mainframe z/OS, CICS, DB2, ITCAM for WAS and DE. 

 

 

 

IBM Global Services – GBS, Fairfax, VA                                                       Dec 2008 to Feb 2009

Tivoli Architect/Tools Specialist (Contractor)

During a proposal for a government Intelligence Agency (Tampa Bay), I provided subject matter expertise (SME) and tool support for IBM.  Compiled and managed the complete unclassified list of tools for IBM during the proposal.  Associated and mapped the tools to the IBM Tivoli Unified Process part of the IBM Service Management (ISM) and ITIL v3.  Identified and mapped specific tools related to the customer’s technologies and their integrated services delivered.  Provided an abstract tool assessment for each tool based on unclassified information gathered from different technical teams at meetings.  Provide SME on service management initiatives regarding change and asset management plans.  Provided high level “as-is” and “to-be” ESM architectures to executive and chief architects based on data gathered from the sponsor’s unclassified environments.  Attend high level discussions on IT service management initiatives as they related to Tivoli Asset Management for IT, CCMDB configuration items (CI’s), TADDM, ITUP and discussions on tool recommendations.

 

Warner Bros. Entertainment, Burbank, CA   Oct 2008 to Dec 2008

Tivoli Architect/Specialist (Contractor)

Managed the end user experience project and provided the Tivoli monitoring architecture and design solution for Warner Bros. Tier 1 applications. Implemented ITM 6.2, ITM for Databases 6.1, ITCAM for RT 6.2, TBSM 4.2 and BIRT 2.3.1 in Warner Bros. developmental environment.  Configured TEMS, TEPS and TEP with Tivoli products and application support for ITM for Database, ITCAM for RT and TBSM.  Configured TBSM with service views and templates, custom canvases with indicators and incoming status rules based on Netcool Omnibus alerts.  Configured Tivoli Data Warehouse for historical trending of ITM agents.  Configured and deployed the OS, database and response time agents to remote servers responsible for the Warner Bros. end user experience.  Provided technical documentation for agent operation and Tivoli deployment summaries.   Managed the weekly project status meeting.

 

IBM Global Services - GTS, Atlanta, GA                                                        Jan 2006 to Sept 2008

IT Architect/Specialist

Responsible for producing architectures, statements of work and project plans to deploy Tivoli products within the customer’s IT environments. Designed architectures for Tivoli products, led “proof of concepts”, “proof of technologies”, managed teams and implemented several Tivoli products and solutions while integrating with other third party ESM products.  Professional engagement and deployment experiences include Tivoli Framework, TCM, TEC, Netcool/Omnibus, TADDM, ITLCM, ITCAM suites, TBSM, ITM with architectures and deployments. Manage all ESM projects that provided monitoring solutions for event, application, databases and change management. Specialize in “Tool Assessments and Gap Analysis reports” and “Event Management and Monitoring Designs (EMMD’s)”. Provided all technical documentation and procedures for all Tivoli products and deployments. 

 

Coca-Cola Enterprises Inc., Atlanta, GA                Dec 2003 to Nov 2005

Tivoli Architect/Lead

Provided Tivoli ESM solutions for the internal/external business groups at Coca-Cola Enterprises. Managed and provided technical leadership for the ESM team. Responsible for architecting and implementing Tivoli products in the infrastructure, analyzing and investigating operational discrepancies, implementing fixes, upgrading and providing software engineering support for the Tivoli integration projects. Overall business strategy included integrating Tivoli management products and third-party vendor related products such as (NetIQ, SMART’s SAM, BigBrother, Candle and IBM Director) into the Tivoli Enterprise Console (TEC) for event/fault management.  Provided ITM PAC support for Message and Collaboration, Business Integration, mySAP plus Web Infrastructures.  Additional duties included delivering technical briefings and presentation, creating implementation documentation for process and procedures, supporting Change Management initiatives through Remedy and TEC, as well as submitting Deployment & Component reviews for Tivoli applications and other COTs products.  Generated Crystal reports for data trending through TEC’s database and provided technical guidance to junior team members.

 

Volkswagen, Auburn Hills, MI                                                     October2003 to November 2003

Senior Tivoli Consultant (Contractor)

Responsible for integrating and upgrading the Tivoli tool sets at Volkswagen that included Framework 4.1, DM 3.7, ITM 5.1, TEC 3.8 and TBSM.    Installed ITM 5.1.1 with fixpack 5.  Implemented the Web Health console for heartbeat and health statistics, converted distributed monitors to ITM 5.1 resource models, create TEC rules for paging and notifications and provided on the job training to junior Tivoli administrators. 

 

Bayer, Inc. Pittsburgh, PA                                                                        June 2003 to August 2003

Senior Tivoli Consultant (Contractor)

Managed the Tivoli agent deployment and implementation for Bayer’s Canada servers.  Created customized ITM “resource models” and mapped/converted legacy “distributed monitors” into ITM “resource models”.  Provided the technical support for endpoint installations and problems plus managed the configurations and distributions of ITM “resource models” for Oracle, DB2, mySAP and WebSphere MQ.  Customized TEC logfile adapters associated with specific systems and application logfiles.  Utilized Software Distribution to package and distribute profiles.  Provided occasional on-call support and utilized Peregrine’s Service Center to open and close problem tickets.

 

Levi Strauss & Co. Westlake, TX                                                                  May 2002 to June 2003

Senior Tivoli Consultant (Contractor)

Provided Tivoli consultant services and technical support for Levi Strauss & Co.  Implemented and tested all customized TEC logfile adapters for NT and UNIX environments.  Managed the Tivoli Manager for Oracle implementations on Oracle databases and configured and distributed Oracle monitors for Levi’s "HACMP" environments.  Researched all systems and application constraints for Framework 3.7, DM 3.7, ITM 5.1.1 and Tivoli Manager for Oracle. Teamed with special projects to provide Tivoli knowledge in areas that were lacking Tivoli technical experiences.  Provided documentation for new “business processes and procedures” along with implementation and test plans.  Trouble shot all Tivoli related problems specific to Framework, TEC, Distributed Monitoring, Tivoli Manager for Oracle and IBM Tivoli Monitoring 5.1.1.  Utilized Remedy to log, escalate and perform work requests and to decipher “trouble-ticket” events.  Represented the ESM division in all change management meetings.

 

SRA International,Inc. FairFax, VA          March 2001 to April 2002

Senior ESM Architect/Engineer

Provided enterprise systems management consulting services and system development/integration for the Internal Revenue Service’s Systems Management Center, in Austin, TX. Created Tivoli architecture designs for event management projects; TEC, Distributed Monitoring and Framework. Provided “subject matter expertise” for event management requirements, application development, system implementation and related workflow process engineering. Performed a wide range of support in areas such as; system analysis, design, engineering, scripting, deployment, integration, testing, and training.  Participated in identifying and capturing new business requirements and initiatives for the Internal Revenue Service’s ESM strategy. Provided technical solutions for event management anomalies through developmental and pre-production testing.  Researched Tivoli’s “new breed” of management products for future business strategies.  Supported project management activities, requirements identification and interfaced directly with the customer to provided “best practices” recommendations. Represented SRA International, Inc. at job fairs. Participated in on-the-job training and knowledge transfer with other junior team members. Provided vision and market development assistance to SRA International, Inc.

 

 

 

IBM/Tivoli Systems, Austin, TX       May 1998 to February 2001

Senior Advisory Consultant, Tivoli Professional Services.

Deployed and implemented Tivoli’s products and methodologies based on the customer’s business processes and requirements for Fortune 500 companies.  Integrated Tivoli products while interfacing with multiple operating systems and devices.  Performed all configuration management of Tivoli products involving events, applications, RDBMS, security, assets, software distribution/inventory and 3^rd party plus modules.  Developed customized programs and scripts for ESM functionality not provided out of the box.  Designed, installed and maintained implementation labs utilized for Tivoli products and patch testing. Conducted, controlled and designed the testing requirements plus acceptance procedures for new Tivoli products and patches through change control.  Attended high-level meetings for the review of TME 10 product enhancements, revisions and problem/support issues to ensure successful installations and deployments.  Participated in the architectural reviews providing the requirements analysis, functional specifications, structured walk through and team reviews.  Provided technical deployment summaries and white papers including implementation procedures.

 

Wang Government Services, McLean, VA             April 1997 to May 1998

Senior Systems Consultant, Military Sealift Command HQ, USN.

Provided the architecture and design plus managed the implementation and integration of Tivoli’s core management applications and Remedy’s Action Request System with the USN Military Sealift Command’s Global Command and Control Systems (GCCS) network.  Controlled and performed all configuration management associated with the TME 10 core products and MSC’s GCCS systems.  Successfully implemented Tivoli applications Framework, DM, TEC and Software/Inventory on Sun, Hewlett Packard and Compaq servers as well as Dell workstations with successful environment modifications to their operating systems.  Successfully incorporated the Tivoli plus modules for Remedy’s Action Request System and Cabletron’s Spectrum.  Configured TEC event groups and TEC adapters/sources for MSC’s TEC server.  Imported and modified rules and BAROC classes associated with MSC’s rule base and specific service level agreements (SLA’s).  Remedy’s ARS was implemented and configured for MSC’s help desk initiatives.  Managed the Action Request System, configured RDBMS connectivity, set up user accounts, client services and through workflow processes, developed tailored schemas and weekly reports.  Planned and coordinated various deployment efforts for future deployment rollouts addressing two global sites.  Provided knowledge transfer for other Tivoli/Remedy administrators and created standard operating procedures for all newly acquired management systems.

 

Education

 

Southwest Texas State University

Computer Science, 9/85 – 6/90

McMurry College

Computer Science, 1/85 – 5/85

Scottsdale Community College

Computer Information Systems, 9/83 – 12/85