Jerrell D. Kendrickjerrellkendrick@comcast.net

(267) 559-4611www.linkedin.com/in/jkendrick

Senior IT leader with proven success in all phases of product development. Consistent program management track record leading complex teams in the achievement of individual and organizational goals with significant experience using Scrum, Agile, Kanban and hybrid frameworks that focuses on teamwork and cross-functional cooperation. Areas of expertise include:

ü                                                                                                                                                                                                                                                                                                                                                                                Program, Project and Product Management

ü                                                                                                                                                                                                                                                                                                                                                                                Empowering the right resources at the right time

ü                                                                                                                                                                                                                                                                                                                                                                                Business Process Engineering

ü                                                                                                                                                                                                                                                                                                                                                                                Web, Mobile, Network and Database Technologies

COMCAST CABLE, Philadelphia, PA2006 – 2015

Senior Program Manager (Contract via iQuasar)2014 – 2015

Championed Wide Area Ethernet program and product development activities for the Comcast-TWC merger

·                                                                                                                                                                                                                                                                                                                                                                                          Subject matter expert who owned the business scope/approach, project plan and risk/action/issue/decision register; reviewed features/user stories with key stakeholders while holding them accountable to on-time deliverables, created division PMO intakes to keep the field informed and provided weekly status to the senior leadership teams

Product Solutions Director / Program Management Director2011 – 2014

Initiated, developed and managed the deployment of new products in the video/TV, web, on-line and home security segments

·                                                                                                                                                                                                                                                                                                                                                                                          Led the development and deployment of a customer preference and personalization PC/Mobile web portal to easily create additional customer identities for each member of the household, resulting in a tighter customer relationship and better programming and advertising recommendations for everyone in the family

•                                                                                                                                                                                                                                                                                                                                                      Organized and led brainstorming sessions with product, engineering and user experience teams
•                                                                                                                                                                                                                                                                                                                                                      Performed competitive analysis on how other tier-1 sites use identity/personalization management and presented findings to SLT; as a result, our requirements were upgraded to implement a best-in-class product
•                                                                                                                                                                                                                                                                                                                                                      Reviewed user stories, product acceptance criteria and recommended changes to product lead

·                                                                                                                                                                                                                                                                                                                                                                                          Created a $1M annual revenue stream by extending Streampix, a Netflix competitor, to Comcast Internet-only users

·                                                                                                                                                                                                                                                                                                                                                                                          Deployed a new Agile Kanban product backlog process, improving segmentation of the product work and increasing efficiency in prioritization, requirement gathering, development and deployment of X1 applications

·                                                                                                                                                                                                                                                                                                                                                                                          Program managed the development and trial of the XFINITY Home security and control application on the X1 platform, creating a path for more integrated home automation and control using the customer’s mobile device and television

·                                                                                                                                                                                                                                                                                                                                                                                          Program managed all X1 cloud application releases using JIRA, Confluence and Rally

Senior Program Manager2008 – 2011

Drove the development, testing and release management of Comcast’s next-generation mission-critical video product

·                                                                                                                                                                                                                                                                                                                                                                                          Deployed a mission-critical video product to 14 markets, laying the foundation for the next generation of the X1 entertainment operating system

·                                                                                                                                                                                                                                                                                                                                                                                          Led a device coexistence program, providing forecasts and budgets to senior management and collaborating with procurement to ensure set-top box devices were properly allocated to the hub and spoke distribution warehouses

·                                                                                                                                                                                                                                                                                                                                                                                          Executed a communications plan to methodically shut down a previous program and reallocate resources onto the X1 platform, minimizing employee churn and improving focus on X1 activities

Program Manager2006 – 2008

Managed multiple application and vendor teams to design, build and productize the next generation flagship video product

·                                                                                                                                                                                                                                                                                                                                                                                          Led the proof-of-concept, trial and deployment activities for the first retail TV product with embedded cable card security

CATALYST IT SERVICES, Philadelphia, PA2005 – 2006

Senior Project Manager

Re-engineered and trained a new SDLC methodology using PMI best practices, negotiated and closed IT service contracts

·                   Negotiated and closed $291K in new business and managed these resources in the two largest n-tier web projects

OCTAGON RESEARCH SOLUTIONS, King of Prussia, PA2003 – 2004

Senior IT Project Manager

Directed regulatory/clinical product development and corporate infrastructure teams

·                   Managed 16 resources and a $1.6M budget to develop and deliver Octagon’s flagship process management product, enabling major pharmaceutical companies to manage and deliver electronic drug submissions to the FDA

·                   Directed two corporate infrastructure and support resources responsible for all corporate desktop and server assets

CISCO, VERIZON, TRUEPOSITION, Dallas, TX and Philadelphia, PA2001 – 2005

Independent Consultant

Hired to provide senior leadership in Project Management, Systems Engineering and Application Development assignments

·                   Managed 6 process engineering consultants to create the “Quality System,” providing the first deliverable for obtaining ISO 9000 compliance certification; designed and implemented a new SDLC using PMI best practices for TruePosition

·                   Increased online payment transaction volume by 200% during my tenure by managing 12 development and test resources to automate and deploy all of Verizon’s self-service billing applications including Payment Arrangements, Payment Reminders, Automated Direct Debit and Billing Notification using Microsoft .NET and SQL Server

·                   Redesigned and deployed server installation packages, reducing administrative patch time by 20% on Cisco’s CallManager VoIP solution

·                   Increased online ordering by $800K in the first year and provided customers with more shipping choices and instant order status by upgrading a client’s eCommerce system to Windows Server, IIS, Commerce Server and Checkpoint Firewall and securely connecting it to their production accounting system and UPS and FedEx package tracking

·                   Migrated two Novell networks to Windows NT, Exchange, Systems Management Server, SQL Server, Crystal Reports and Checkpoint Firewall, resulting in more efficient, manageable, maintainable and secure file and email servers

VECTRIX BUSINESS SOLUTIONS, Dallas, TX2000 – 2001

Project and Resource Manager

Assembled project teams based on team member strengths and project requirements, directed project teams to create a new SDLC methodology and deploy new software and hardware products

·                   Developed and trained a new product delivery methodology using “Big 5” and PMI best practices

·                   Deployed the company’s high-volume credit card payment processing and authorization engine (jetpay.com)

ACCENTURE, Dallas, TX1997 – 2000

Application Developer / Technical Architect

Developed Oracle web applications and created a corporate intranet using Oracle and Microsoft servers

·                   Developed and implemented strategic web-based catering applications using Oracle, ERWin and Visual Basic

·                   Received Microsoft Certified Systems Engineer (MCSE+I) certification with elective focus on Internet Information Server

CSSI, Irving, TX1995 – 1997

Consultant

Implemented infrastructure and application solutions for Fortune-100 companies

·                   Developed and implemented an inventory tracking system using JDEdwards, Visual Basic and SQL Server

·                   Led a seven-resource team to design, build and relocate a Fortune-100 banking client’s data center with zero downtime

ERNST & YOUNG, Dallas, TX1994 – 1995

Application Developer / Systems Engineer

Developed real estate financial applications in JDEdwards, Visual Basic, PowerBuilder and Oracle

Bachelor of Business Administration in Management Information Systems, Texas Tech University

Dale Carnegie – How to Win Friends and Influence People

Six Sigma Yellow Belt