Supreetha .R

 

207-299-2935 ▪ lightwithsupi@gmail.com ▪ Boston, MA

Salesforce Developer/Administrator

 

Salesforce.com consultant with Over 6 years of professional IT experience with strong Object Oriented Analysis, Designing, Programming and Testing Enterprise level applications focussing on Salesforce CRM platform/Cloud Application Development.

 

·   Experience in Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environment.

·   Hands-on experience working with Veeva System Integration with Salesforce.com by using the functionality of Veeva Synchronization.

·   Extensive experience in creating UI through Visualforce pages, Apex classes, Custom Controller, Extended Controllers, and Triggers.

·   Experience working with Force.com IDE and salesforce.com Sandbox environments.

·   Strong Knowledge of the data model and SOQL, SOSL & DML statements, methods and subjects.

·   Excellent experience in Data Migration, Data Integration, Synchronization & Replication

·   Carried out Administrator, Developer and Support roles in various projects across Sales Cloud, Service Cloud applications.

·   Developed solutions that increased efficiency and reduced costs by mapping out business processes and using Sales Force Automation.

·   Assisted and supported User Acceptance Testing (UAT) before go-live deployment.

·   Experience in Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting in a cloud scenario.

·   Developed and consuming using web services Using REST API ,BULK API , SOAP API 

·   Extensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.

·   Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

·   Created Report Types, Custom Reports and Dashboards.

·   Installed Salesforce.com AppExchange Apps and configured user security permissions.

·   Experience work with end user issue, profile setup and resolution.

·   Developed a custom functionality for Chatter admin to search change owner and delete groups in SFDC.

•             Ability to meet deadlines and handle pressure in coordinating multiple tasks in a project environment.

·   Strong organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena

 

 

 

 

 

 

 

Salesforce.com:	Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual force (Page, Component & Controllers).
Custom Integration:	Workflow & Approvals, Outbound Messages, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading
Force.com tools:	Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer,   Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.
Migration Tools:	Data loader, Import wizard ,cast iron, Workbench
Database:	MySQL ,SQL Server 2005/20008 , MS Access
Operating system:	Windows NT /Windows server 200x/Pro, vista, Unix

 

Client: Fresenius Medical Care North America (FMCNA), Waltham, MA      July 2014 - Till Date

Salesforce.com Developer/Administrator                                              

 

Fresenius Medical Care North America is a major provider of kidney dialysis services and renal care products. We provide products, dialysis care services, education and support for Chronic Kidney Disease, including treatment options for later stage. Our dialysis care services include hemodialysis, peritoneal dialysis, education tools and transplant support services, to fit our patients' needs. We manufacture and distribute a variety of dialysis products and equipment, including dialysis machines, dialyzers and other dialysis-related supplies.

 

Responsibilities:

·   Interacted with Business Team member to gather and document Project requirement.

·   Experience working in Veeva System Integration with Salesforce.com by using the functionality of Veeva Synchronization.

·   Experience working in functionality of Veeva Synchronization with user.

·   Administered the salesforce.com instance. Involved in creating users Profile, defining page layouts, and workflows.

·   Created new custom objects and relationships, custom fields, record types, page layouts, custom labels, customs settings and custom tabs to better suit the organization’s business needs.

·   Worked on various Salesforce Admin tasks like setting up Permission sets, User Profiles, Email Templates, and Validation Rules etc.

·   Created Picklists, Multi-Select Picklists and set up dependencies between Picklists to eliminate any possible inaccurate and inconsistent entry of data by the end user

·   Developed various Triggers, Custom buttons and Links, Visualforce Pages, Visualforce components, Apex Classes and other customizations.

·   Created Triggers as needed while customizing the application and testing the functionality.

·   Developed Apex classes and Controller classes and used SOQL, SOSL to select the data from salesforce.com platform database.

·   Migrated data from existing systems to SFDC using Apex Data Loader.

·   Created Test Cases for new development and migrated them from sandbox to production environment.

·   Created various Reports for the Business Development Program.

·   Configured and used Dashboards and Dashboard components as requested by Business user.

·   Performed Functional Testing, Unit Testing and Performance Testing of new product functionality. Analyzed and mitigated issues identified during testing.

·   Deployed metadata between different sandboxes using Change Sets.

·   Used Remedy to manage and support tickets.

 

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTM, Apex Data Loader/Workbench, Veeva App.

 

 

Client: Capital One Financial services. Plano, TX                                            Feb 2013 –Jun 2014

Salesforce.com Developer/Analyst

 

Capital One Financial service is the leading provider of cloud services for helping enterprises and provides secure, high-performing user experiences on any device, anywhere .Capital One Financial Service network is one of the most widely recognized brand.

 

Responsibilities:

·   Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

·   Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

·   Customized page layouts for Contacts and Accounts depending upon user roles and groups.

·   Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

·   Modifying Page layouts and setting the Record Types.

·   Maintenance of data entry standards & data integrity process.

·   Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

·   Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

·   Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

 

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML.

 

 

Client: Celgene Corporation, New Jersey                                Dec2010 - Nov 2012

Salesforce.com Consultant                                                               

 

Celgene is one of the leading pharmaceutical companies. Celgene focuses in specific and specialized therapeutic areas through the development of innovative products that improve patient's lives. As a Web-based company Celgene wanted a cloud based CRM solution that would eliminate ongoing maintenance and expensive customization. I was part of a team implementing SFDC Marketing, Sales and Case Management.

 

Responsibilities:

·   Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.

·   Analysed functional problems and determined techniques and requirements most feasible for processing the data.

·   Developed the business and functional requirement specification describing and prioritizing of the requirements

·   Performed the GAP analysis. In-depth knowledge of RUP`s iterative Software development life Cycle.

·   Created workflow approval, validation rules and formulas with Salesforce administrative tasks and creating reports, modifying data developing USE case scenarios.

·   Designed Organizational Hierarchy and roles as per company need and set all the profiles permission and their privileges. Organized Sharing group for data access single-sign-on and security.

·   Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.

·   Involved in Setting up standard object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaign.

·   Used the Web service API to retrieve, deploy, create, update and delete customization information, such as custom object definitions and page layouts, for your organization

·   Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, and record types, s-controls, to meet specific business requirements.

 

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Workflow & Approvals, Reports, AppExchange Applications.

 

 

Client: E*TRADE Financial Corporate Services, Bangalore, India                 Feb 2009 – Sep 2010                            QA Analyst

 

Project Description: E*TRADE Financial Corporate Services handles a variety of equity instruments and the tasks related to them, including Stock options (including incentive stock options, non-qualified stock options, and stock appreciation rights in tandem with stock options), Employee stock purchases, Valuation of stock options and stock purchases, Insider trading, including the tracking and reporting of transactions by corporate insiders and restricted stock awards.

 

Responsibilities:

·   Verification and validation of data governance, data quality, data management and data policies through the project life cycle as well as after application is deployed

·   Prepared use case documents, activity diagrams and wire-frames based on business requirement documents using Enterprise Architect.

·   Conducted use case Conducted JAD sessions, gathered and translated business requirements into formal functional and non-functional requirements for development.

·   Verification and validation of data governance - data quality, data management and data policies review sessions with business stakeholders.

·   Served as subject matter expert for the development team and quality assurance team throughout the project life cycle.

·   Prepared UAT test plan and coordinated UAT with stakeholders and business users.

·   Prepared UAT test cases based on business requirements and the use case documents.

·   Administered the complete UAT effort in HP Quality Centre.

·   Assisted in preparing training manual and conducting knowledge transfer sessions.

 

 

CERTIFICATIONS

§ Salesforce Developer Certification (DEV- 401)

§ Salesforce Administrator Certification (ADM- 201)