Résumé
Jyothsna R
Need H1
Processing
|
Jyothsna R
PeopleSoft
& SalesForce Techno-functional Lead
|
josnaprasad@gmail.com
(210) 529-0029
|
Experience Summary
·
8
Years of experience( 1 Year of USA Onsite experience)
·
Domain
: HCM/HRMS, Financials, CRM
·
Associated
with TCS from the last 8 Years as People Soft Techno-Functional Consultant
with prudent expertise in PeopleSoft HRMS, FSCM and CRM domains.
·
Extensive
technical experience in People Tools, People Code, App Engine, SQR, XML
Publisher, Application Designer, Component Interface, PS Query, Oracle 9i,
10g etc.
·
Good
experience in managing teams and project management activities.
·
Worked
on version management tools like Phire Architect, VSS
·
Experience
in Salesforce setup and configurations.
·
Experience
in conduction of CRP (Conference Room Pilot) sessions.
·
Worked
in all phases of software development life cycle from requirements gathering
to the production and successfully implemented several projects in both in
waterfall and agile methodologies.
·
Carried
out fit gap analysis for various projects.
·
Possess
strong interpersonal and leadership skills with good experience in managing
and planning activities as well.
·
Involved
in project pre-sales activities (Due Diligence Exercises, Proposal writing,
Project Planning, Effort Estimation, Resourcing etc) for different RFPs.
·
Expert
in writing complex SQL Queries and PL/SQL blocks.
·
Worked
on PeopleSoft Security administration and good knowledge in administering and
handling PeopleSoft DB activities.
·
Customer
oriented with excellent problem solving skills.
·
Adherence
to On time delivery of customer deliverables (builds, releases and
milestones) and have been appreciated by Client many times.
·
Received
many appreciations and awards for my excellence of work.
·
Possess
effective Communication, Documentation & Presentation Skills.
·
Possess
strong logical, analytical and problem solving skills with positive attitude.
·
Committed
to excellence, self-motivator, fast-learner and a prudent Lead with strong
problem-solving skills and communication skills
·
Ability
to learn and use new systems and paradigms in considerably less time, solid
communicator with exceptional team-building skills.
Technology
Below is
a list of important software products, Programming Languages and tools that I
have worked with.
|
Software
Products
|
·
PeopleSoft
(HRMS 9.0, FSCM 9.0 and CRM 9.0)
·
Salesforce
·
Seibel
CRM
|
|
Programming
Languages
|
·
People
Code
·
App
Packages
·
Oracle
SQL & PL SQL
·
SQR
·
Unix
·
Apex
coding
|
|
Database
|
·
Oracle
11g
|
|
Tools
|
·
People
Tools 8.x,
·
Phire
·
Component
Interface
·
Application
Engine
·
Integration
Broker
·
File
Layouts
·
PS
Security
·
Control
M scheduling
·
PuTTy
·
VSS
|
|
Reporting
Tools
|
·
SQR
·
BI
Publisher
·
XML
Publisher
·
PS
Query
|
Domain/Functional Expertise
Below is
the list of functional areas that I have worked on.
|
Insurance
|
·
Banking
·
MF
Investments
|
|
HRMS
|
·
Core
HR
·
Workforce
Administration
·
Time
and Labour
·
Base
Benefits
·
Global
Payroll
·
eProfile
|
|
Financials
and Supply Chain Management
|
·
General
Ledger
·
Accounts
Payable
·
Contract
Management
·
Vendor
Management
|
|
CRM
|
·
Call
Centre
·
Customer
Contracts
·
Product
Management
· Customer
CRM
·
360 Degree View
|
Professional Memberships / Certifications
|
Professional
Society / Certification
|
Member
Since / Date Certified
|
|
PeopleSoft
8 People Tools Oracle Implementation Champion
|
27-JUN-2007
|
|
PeopleSoft
8 CRM Oracle Implementation Champion
|
16-Feb-2009
|
Achievements
·
Awarded
Star Team Award in Oct 2013
·
Awarded
On the Spot Award during Nov 2011
·
Awarded
Service and Commitment Award in June 2011
·
Awarded
Star of the Month for the month of April 2011
·
Awarded
Star Team Award in June 2009
Professional Experience
|
Project
|
3rd Party
Distributor Solutions
|
|
Customer
|
USAA
|
|
Period
|
June
11 to Till Date
|
|
Description
|
USAA
is a fully integrated financial services company in United States of
America serving more than 6 million military members. USAA is one of
just two U.S. property and casualty companies with the highest ratings from
A.M. Best, Moody’s Investors Service, and Standard & Poor’s. USAA
provides more than 150 products and services to its members through various
channels.
USAA
Investing and Advising team offer full range of strategies and has around
60 billion valued assets under management. USAA uses various applications
to support various operations.
|
|
Role
|
Onsite
Tech Lead
|
|
Responsibilities
|
· Coordinate
with Business Users to understand the requirements.
· Preparation
of the estimates, resource plan, time lines of the deliverables and project
execution plan for all development activities in PeopleSoft and Salesforce
applications.
· Plan,
assign and coordinate offshore team tasks.
· Prepare
and validate product architecture and design model
· Perform
code and document reviews.
· Prepare
weekly reports.
· Track
the deliverable progress regularly.
· Plan
releases and migrations to Test environments.
· Plan
implementation and manage production deployments
· Analyse
Business requirements and design application in Salesforce lightweight
cloud.
· Carry
out Impact analysis on all involved applications.
· Coordinate
with third party vendors like Broadridge and BNY to implement the required
interfaces with PeopleSoft systems.
· Design
Journal Creation interfaces in PeopleSoft General Ledger.
· Coordinate
General Ledger Chartfields with involved vendors.
· Design
interfaces with PeopleSoft Accounts Payable applications.
|
|
Solution Environment
|
Salesforce
Cloud Application
PeopleSoft
Financials 9.1
Unix
Oracle
10g Database
People
Tools 8.5
|
|
Tools
|
·
Salesforce
·
People
Tools 8.45
·
People
Tools 8.17
·
Phire
·
Control
M
|
|
Achievements
|
Awarded
Best Team for the 2013 Q3
|
|
Project
|
Agilent
HRMS Enhancements & Support
|
|
Customer
|
Agilent
Technologies, Santa Clara, California
|
|
Period
|
June 11
to Till Date
|
|
Description
|
Agilent
Technologies is on the leading edge of nearly every major trend in
communications and life sciences. Agilent delivers products and technology
innovations that benefit millions of people around the world and has net
revenue of over $5,420 Million. Leading companies - communications
equipment manufacturers, Internet service providers, biopharmaceutical
companies and more - depend on Agilent's more than 20,000 test, measurement
and monitoring devices, semiconductor products and chemical analysis tools to
help drive the communications and life sciences revolutions that transform
the modern world. Agilent has its customers in more than 110 countries.
Agilent Human Resources Management System is used by the
organization to achieve a high level of accuracy in managing its Business
environment. Agilent HRMS has two major areas of support. HRMS that is
customized on 8.3 Version of PeopleSoft HRMS supporting core HRMS modules
across the globe and a separate system of 8.9 Version of PeopleSoft Time
and Labor Module supporting seven Countries of Europe region. Agilent HRMS
system is integrated with many external systems like Meidas , Bluebook and
few payroll vendors.
|
|
Role
|
Module
Lead for Time & Labor , Technical Architect
|
|
Responsibilities
|
· Plan &
manage support activities for Europe region Time & Labor.
· Work
on enhancing Agilent systems.
· Coordinate
with Business Users to understand the enhancement requirements.
· Setup
calendars and monitor jobs supporting T&L.
· Monitor
daily data flow between HRMS application and Time & Labor application.
· Coordinate
with third party payroll vendors like ADP.
· Plan,
assign and coordinate offshore team tasks.
· Customize
the system as per the requirements.
· Address
production issues faced by Business users.
· Manage
and Monitor support service calls.
· Carry
out RCA for major problems (common & special).
· Preparation
of the estimates, time lines of the deliverables and project execution plan
for all enhancements and Change Requests.
· Prepare
and validate product architecture and design model
· Prepare
weekly reports.
· Team
orchestration to effectively carry out all project activities such as
analysis & design, coding, integration and testing.
· Integration
test server box maintenance for all components
|
|
Solution Environment
|
Unix
Server
Oracle
10g Database
People
Tools 8.45
Application
PeopleSoft HRMS 8.9 & 8.3
|
|
Tools
|
·
People
Tools 8.45
·
People
Tools 8.17
|
|
Project
|
USAA
PeopleSoft e-Procurement- Implementation
|
|
Customer
|
United
Services Automobile Association, San Antonio, Texas, US
|
|
Period
|
March
10 to May 11
|
|
Description
|
USAA is a fully
integrated financial services company in United States of America serving
more than 6 million military members. USAA is one of just two U.S.
property and casualty companies with the highest ratings from A.M. Best,
Moody’s Investors Service, and Standard & Poor’s. USAA provides more
than 150 products and services to its members through various channels.
Customize PeopleSoft Supplier Relationship
module,
e-Procurement modules to provide enhanced functionality and scalability to
support USAA's current and future procurement management needs in a
more efficient and effective manner. This project is targeted to implement
supplier contracts module by expanding PeopleSoft platform thereby
automating various processes followed by USAA in vendor contracting
documentation process. This module implementation involves automated
contract building process using PeopleSoft application based on various
inputs provided with help of some questioning wizards and various approvals
the contract would undergo before the contract is finalized.
|
|
Role
|
Offshore
Tech Leader and Analyst Programmer
|
|
Responsibilities
|
· Analysis
of Business Requirements.
· Coordination
with on-site team to understand the requirements.
· Plan,
assign and coordinate offshore team tasks.
· Customize
the system as per the requirements.
· Preparation
of the estimates, time lines of the deliverables and project execution
plan.
· Prepare
and validate product architecture and design
model
· Understand
current customer system and analyse the fit gap with PeopleSoft delivered
functionality.
· Project
timelines management.
· Team
orchestration to effectively carry out all project activities such as
analysis & design, coding, integration and testing.
· Integration
test server box maintenance for all components
|
|
Solution Environment
|
Unix
Server
Oracle
10g Database
People
Tools 8.50
Application
PeopleSoft FSCM 9.0
|
|
Tools
|
·
People
Tools 8.50
|
|
Achievements
|
Awarded
Star of the Month for the month of April 2011
|
|
Project
|
Landmark
Siebel Loyalty Offshore
|
|
Customer
|
Landmark
Group, Dubai, UAE
|
|
Period
|
Jan
2010-Mar 2010
|
|
Description
|
Landmark
Group is one of the largest retail conglomerates spread across Middle East
and India. Landmark Group has a diverse portfolio of retail and hospitality
brands. With a team of over 31,000 employees, Landmark is involved in
manufacturing of 23 brands. Its widely spread across 15 countries in
emerging market having over 900 stores.
Loyalty Landmark Project is about
implementing Loyalty module of Siebel CRM and Marketing module of
PeopleSoft CRM. Siebel Loyalty application is used in identifying loyal
customers and PeopleSoft CRM Marketing module is used to support the
existing and upcoming marketing strategies of Landmark group. These two
applications are integrated to have efficient marketing for among loyal
customers. PeopleSoft CRM application helps Landmark groups to keep the
identified loyal customers updated with various existing and upcoming
marketing campaigns through channels like mobile, email and Mail.
PeopleSoft CRM Marketing module and Siebel Loyalty module are customised
functionality so as to serve the operational needs of Landmark group. The
scope of this project is to extend the existing marketing strategies to
loyal customers for 7 countries in the Middle East.
|
|
Role
|
Business
Analyst
|
|
Responsibilities
|
· Analysis
of Business Requirements.
· Coordinating
with on-site team to understand the requirements and prepare BRDs.
· Understanding
current customer system, current requirements and analyse the fit gap with
PeopleSoft and Siebel delivered CRM functionality.
· Preparation
of the estimates, time lines of the deliverables and project execution
plan.
· Preparation
of functional and technical specifications.
· Set
up target audience, marketing campaigns set up triggers for marketing
campaign.
· Deploy
the integration between Siebel and PeopleSoft applications.
· Preparing
and validate product architecture and design model.
· Develop
reports using PS Query to monitor campaign efficiency and responses.
|
|
Solution Environment
|
PeopleSoft CRM 9.0
Siebel CRM
Oracle
10g Database
|
|
Tools
|
App
Messaging, Integration Broker, Application Engine, PS Query
|
|
Project
|
APPLE
GCRM EMEA Offshore
|
|
Customer
|
Apple
Inc.,
Cupertino,
California
|
|
Period
|
Aug 09
- Dec 09
|
|
Description
|
Apple is one of the leading electronic
goods manufacturers across the globe. Found in 1976, specialized in digital
electronics, Apple is spread across various countries with 46,600 full time
employees and 2,800 temporary full time employees worldwide. Apple is
currently involved in manufacturing more than 12 variant products along
with its worldwide services.
GCRM EMEA Offshore project enables apple
in extending its business in emerging markets in Europe and Asia. This
project is about Java online portal being integrated with PeopleSoft
database in Sales module.
GCRM
EMEA PeopleSoft team is committed to deliver the following:
· Interfaces
design and deployment.
· Integration
testing of vendor interfaces with PeopleSoft system.
· Current
System Analysis.
· XML
construction and validation for integration with online java portal systems.
· System
performance tuning
|
|
Role
|
Team
Lead and Analyst Programmer
|
|
Responsibilities
|
· Analysis
of Business Requirements.
· Coordination
with on-site team to understand the requirements
· System
components construction using XML.
· Improve
Performance of the code written by developers in Sales Modules.
· Tune
SQL queries by analysing the query and checking explain plan.
· Worked
on Integration Buffer, Develop Messages, XML and App
Engines.
· Worked
on People Code and Interfaces extensively.
· Preparation
of the estimates, time lines of the deliverables and project execution
plan.
· Analysis
of the current customer system to plug-in new requirements
|
|
Solution Environment
|
Mac
Server
Oracle
10g Database
Application
PeopleSoft CRM 8.4
|
|
Tools
|
People
Code, App Messaging, Integration Broker, Application Engine
|
|
Project
|
E-
Vouchers and HRMS (9.0) Upgrade for Commonwealth Bank of Australia
|
|
Customer
|
Commonwealth
Bank of Australia, Sydney, Australia
|
|
Period
|
February
2009
|
|
Description
|
This
is a PeopleSoft Financials and PeopleSoft HRMS 9.0 Upgrade project which is
targeted to upgrade the existing PeopleSoft 8.19 application to 9.0 Version
using the PeopleSoft Upgrade methodology.
Also,
The scope of this project covers a set of predefined enhancements to
e-Voucher module in PeopleSoft Financials.
|
|
Role
|
Developer
|
|
Responsibilities
|
· Analysis
of Business Requirements.
· Impact
analysis (8.19 to Upgrade 9.0)
· Preparing
Functional and Technical specifications for data migration.
· Understand
current customer system and analyse the fit gap with PeopleSoft delivered
functionality.
· Analysis
on suitable Data migration methodologies
· Generating Data
Migration scripts to upgrade validate and load the data in to the PeopleSoft
system from the legacy systems handling data of various modules like Global
Payroll, Workforce administration and Base Benefits.
· Worked
with Application Engines, File Layout, Component Interface and People Code
for loading the data in to PeopleSoft system.
· Involved
in resolving the technical issues during Unit testing, SIT and UAT.
|
|
Solution Environment
|
Windows
2003 Server
Oracle
10g Database
People
Tools 8.49
Application
PeopleSoft HRMS 9.0
|
|
Tools
|
People
Code,
Application
Engine,
Component
Interface,
File
Layouts, MS-Office,
MS
Quality Centre
|
|
Project
|
Canon
PeopleSoft CRM9.0 Reimplementation
|
|
Customer
|
Canon
ITS, Chesapeake, Virginia, US
|
|
Period
|
September
2008 to August
2009
|
|
Description
|
This
is CRM 9.0 Reimplementation Project.
Canon Information Technology Services,
Inc. (Canon ITS) is a support subsidiary of Canon operations in North
America providing dealer and consumer support for a broad range of products
including digital and video cameras, printers, fax machines and other
electronic devices which are sold and serviced in North America.
Currently, PeopleSoft CRM 8.4 application
is used to cater support and call canter functionalities in USA and Canada.
PeopleSoft application also manages the service management aspect of the
support .As part of this project TCS is implementing PeopleSoft CRM 9.0 for
Canon ITS catering to the operations of North America.
The
scope of this project is to implement following modules of People soft CRM
9.0 to meet the objectives of Canon.
·
Call
Centre
·
Customer
Contracts
·
Product
Management
· Customer
CRM
·
360 Degree View
|
|
Role
|
Technical
Consultant
|
|
Responsibilities
|
· Analysis
of Business Requirements.
· Coordination
with Onsite team to get the requirements and work on the requirements
ensuring quality and time lines.
· Design
the customisations on customer contracts module.
· New
reusable components construction in people tools.
· Provide
estimates, time lines of the deliverables and execution plan.
· Plan
& Coordinate competency building plan of the team.
· Time
sheet management using IPMS
· Preparing
Check list, Inventory, Unit Test plan.
· Quality
Process Management using IQMS.
· Review
code of team and ensure all the TCS standards are handled.
|
|
Solution Environment
|
Windows
2003 Server, Oracle 10g Database,People Tools 8.49
Application
PeopleSoft CRM 9.0
|
|
Tools
|
Application
Packages, People Code, Application Engine
|
|
Achievements
|
Awarded
Star Team Award in June 2009
|
|
Project
|
Canon
PeopleSoft 9.0 CRM reimplementation Assessment Project
|
|
Customer
|
Canon
|
|
Period
|
July
2008-August 2008
|
|
Description
|
This is PeopleSoft Customer Relationship
Management (CRM) Due Diligence project. Canon has an existing PeopleSoft
CRM 8.4 application to cater support and call center functionalities in USA
and Canada. PeopleSoft application also manages the service management
aspect of the support. This application has heavy integration with existing
legacy applications and third party applications.
Detailed analyses has been carried out
on the existing USA and Canada PeopleSoft CRM 8.4 implementations and
provide a CRM assessment report for the re-implementation of Canon’s CRM
application in PeopleSoft CRM 9.0.
This involved various modules like Case
Management, RMA , Warranty & Agreements,360 Degree View etc
|
|
Role
|
Team
Member
|
|
Responsibilities
|
· Study and collate
current business requirements and concerns in areas Case Management and RMA
where PeopleSoft CRM is deployed.
· Fit –Gap Analysis
with PeopleSoft CRM 9.0 features.
· Propose value-added
processes, interfaces, architecture and solutions to meet the requirements.
· Define high level
PeopleSoft 9.0 re-implementation project phases, time lines and high level
cost estimates.
|
|
Solution Environment
|
People
Tools 8.48
Application
CRM 8.4 and 9.0
|
|
Tools
|
People
Code, Application Engine.
|
|
Project
|
ING
VYSYA People soft HRMS Implementation
|
|
Customer
|
ING
VYSYA Bank
|
|
Period
|
September
2007 to June 2008
|
|
Description
|
This
is HRMS 9.0 Implementation Project.
Using
People Tools 8.49.
The
scope of this project is to implement following modules of People soft HRMS
9.0 to meet the objectives of ING VYSYA Bank
·
Core
HR
· Workforce
Administration - personal/job information, labour administration
·
Recruitment
· Workforce
Development - Performance management
·
Training
Administration
· Compensation
management - Base/total compensation
· eProfile,
eProfile Management Desktop
· eDevelopment
· Competency
Management
·
Benefits
|
|
Role
|
Technical
Consultant, Security Administrator and Developer
|
|
Responsibilities
|
· Generating Data
Migration scripts to validate and load the data in to the PeopleSoft system
from the legacy systems.
· Worked
with Application Engines, File Layout, Component Interface and People Code
for loading the data in to PeopleSoft system.
· Worked
on reporting tools like PS Query, XML Publisher to develop different kinds
of letters and reports as per the client requirement.
· Worked
as a Security Administrator in defining the PeopleSoft security roles,
permission lists and user profiles as per the requirement for all the
modules.
· Involved
in resolving the technical issues during Unit testing, SIT and UAT.
|
|
Solution Environment
|
Windows
2003 Server
Oracle
10g Database
People
Tools 8.49
Application
PeopleSoft HRMS 9.0
|
|
Tools
|
People
Code, Application Engine, Component Interface, File Layouts, PS Query, XML
Publisher, VSS.
|
|
Project
|
Goodyear
Business Management System
|
|
Customer
|
Goodyear
Tyres and Rubber Company
|
|
Period
|
Aug
2006 – Aug 2007
|
|
Description
|
This is a COBOL to JAVA and PeopleSoft
Conversion project under Retail vertical. New Java application is developed
which would be supported by PeopleSoft application. PeopleSoft FSCM and CRM
support the business of Goodyear Tyres company integrated with Java
application in the front end that supports users.
The Project handles the Business
Management of GOODYEAR Tyres & Rubber Company dealing various modules
like Point of Sale, Vendor Payables, End Of Day Reporting, ADMIN, Goodyear
Credit Card etc.,
|
|
Role
|
Team
Member(Developer) & Tester
|
|
Responsibilities
|
· Analysis,
Regression Testing and Bug fixing.
· Requirement
gathering and analysis, testing of the xml files developed in both Java and
PeopleSoft applications that are generated in Request-Response processing.
· Develop
Application engines to generate or read Xml files.
· XML
construction and validation using Component Interface for integration with
online java portal systems.
|
|
Solution Environment
|
PeopleSoft
FSCM 8.9
PeopleSoft
CRM 8.4
|
|
Tools
|
People
Code, Application Engine, Component Interface, VSS.
|
Career Profile
|
Date
of Joining
|
Organization
|
Role
|
|
29-MAY-2006
|
TATA
Consultancy Services
|
IT
Analyst
|
Trainings Conducted
|
Program
or Course
|
Coverage
|
Dates
|
|
PeopleSoft
Security Setup
|
· Understanding
Roles, Permission lists and User profiles.
· Configuring
security in the system.
|
June
2008
|
|
PeopleSoft
CRM Branch Scripts
|
· Understanding
Trees, Scripts
· Classification
of scripts based on usage and structure
· Configuring
branch scripts in the system.
|
October
2008
|
Training / Continuing Education Summary
|
Program
or Course
|
Coverage
|
Dates
|
|
PeopleSoft
T&L Functional Training conducted by Oracle
|
· Absence
Management
· Time
and Labor
·
Base Benefits
|
November
2011
|
|
Best
Practices in SQL by Microsoft
|
· Query
Tuning
|
October
2009
|
|
PeopleSoft
HCM Functional Training
|
PeopleSoft
HCM Functional
·
Recruitment
· Training
· XML
Publisher
·
Staffing
|
September
2007
|
|
PeopleSoft
Technical Training
|
PeopleSoft
·
Application
Designer
·
Application
Engine
·
SQR
·
People
Tools
·
Workflow
PIA Architecture.
|
March
2007
|
Page 2 of 13
|