TIMOTHY T. LENNON

 

 

SCOTTSDALE, AZ  85258 

 (480) 225-7078 (Cell)

Email: TimLenn@AOL.com

 

PROFESSIONAL SUMMARY:

 

Over sixteen years of project management experience, primarily software based and with projects taken to completion. Specialty centered on flight, financial, and engineering systems.  Experienced in managing multiple projects of international scale.  Managed and participated in full life cycle projects ranging from small, highly technical projects (5 resources/4 months) to large, complex projects (20 resources/2 years) with various architectures in a cross functional, matrix organization. Most recent experience entailed managing SaaS/Cloud applications to include FPX/CPQ, Daptive and Workday deployments.  Managed multiple internal projects within the airline industry which included the deployment of an integrated Sabre Systems tool suite.  Other recent experiences include completing the implementation and customization of third party software installations for a major financial institution and an engineering/manufacturing company.  Additionally, experienced with third party billing and CRM systems, two successful implementations of the Portal product Infranet and three Siebel implementations.  One year of experience with third party software RIMS.  Experienced in networking and infrastructure installation and configuration as it pertains to the overall system installation.  Eight years as a financial and treasure analysis in banking, telecommunications, and shipping.

 

Systems Integration – Developed project plan, task sequencing and duration’s with input from subject matter experts. Developed schedule, estimates, and budget.  Defined and controlled scope through the use of integrated change control.  Responsible for creating and administering service level agreements, statement of work, and RFPs.

 

Resource Management – Evaluated project needs relative to resource skill-sets and assigned team members with planned project tasks.  Acquired additional resources when required and released resources as necessary.  Provided mentorship for career development, scheduled training and reported on project and team performance.

 

Communications – Demonstrates highly effective verbal communication skills with all levels of management, business units, sponsors, stakeholders and resources.  Strong written communication demonstrated through regular project status reports, project documents, and project close-out to senior management.  Created appropriate project documentation and updated as required through change management.  Possess strong negotiation skills and ability to effectively resolve conflict.

 

Cost Management – Possesses over eight years of financial experience to include, estimating, budgeting, cost controls and financial analysis.  Experienced with project estimates to include:  Resource planning, hardware costing, and software costing using a project life cycle approach.

 

Risk Control – Led efforts to identify, quantify, and mitigate areas of risk.  Developed risk response plans, contingency plans, and instituted preventative and corrective actions. Tracked and reported on risks on a regular basis.

 

Quality – Strong focus on delivering quality though the use of early planning with test leads.  Practice use of testing methodologies and code control to ensure quality assurance.

 

Process re-engineering – Identified new processes to be implemented for improvement to new or existing systems.  Produced gap analysis reports and tasked items for planned implementation.

 

WORK HISTORY:

 

US Bank, Phoenix, Arizona7/2015 – Present

Project Manager

Managed multiple simultaneous projects for the Network Payment Compliance Enhancements for the bank.  The network comprises of American Express, Master Card and VISA whose membership agreement with the bank specifies specific operation standards throughout the course of the agreement.  These agreements require frequent and regular updates to the internal operation systems in order to align with the network’s systems and messaging standards.  These updates occur according to published schedules and within established implementation timeframes.  Effectively utilized change management to ensure seamless transformation during the implementation phase.

 

Achievements

Managed 125 detailed vendor requirements within the fall project cycle that impacted multiple business lines.  Provided mentorship for a new Business Analyst 

 

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TriWest Healthcare Alliance, Phoenix, Arizona9/2014 – 5/2015

Project Manager

Project Manager responsible for TriWest Healthcare federal compliance with NIST 800-53 Security and Privacy Controls for Federal Information Systems and Organizations project.  Project entailed in excess of 350 control items with multiple underlining requirements to ensure privacy and security within TriWest Healthcare information systems and vendor systems.  Areas of focus within NIST 800-53 include but not exclusive of; Access Control, Audit and Accountability, Security Access and Authorization, Configuration Management, Identification and Authentication, Incident Response Policy and Procedures, Risk Assessment, Systems and Services Acquisition, Systems and Communications Protection, Systems and Information integrity, Information and Risk Security. 

 

Achievements

Developed and maintained project plan which entailed in excess of 3,000 lines.  Created project process flows along with deliverable sign-off documentation.  Managed and negotiated with 3^rd party vendors as related to this project.

 

Wells Fargo Bank, Phoenix, Arizona4/2014 – 8/2014

Project Manager

Assigned to the Strategic Initiative Office which reported directly to the CIO of Wells Fargo Bank.  Managed the discovery phase of the enterprise upgrade of, and application compliancy to, IE11.  Identified and inventoried approximately 1,000 affected applications within the Enterprise’s eight lines of business.  Managed the sizing process of the effort which resulted in the initiation of a $17 million project.  Established preliminary timelines within an aggressive schedule.  Sourced and interviewed vendors to leverage best practices to execute the transition within the framework of Internet Explorer.

 

UnionBank, Monterey Park, CA7/2013 – 2/2014

Project Manager

Managed the integrations of a new deployment of the SaaS cloud application Workday.  Scope included 115 integrations which included internal, external along with third party vendors including other SaaS applications.  Additional project requirement included the use of the tool GIS for interface integration and management as new bank standard.  Ensured that PGP encryption and decryption was implemented.  Created data field matrix in order to capture all required data elements for mapping to Workday.

 

InfoSys, Phoenix, AZ1/2012 – 3/2013

Project Manager

Project manager responsible for delivery of medium to large projects within the financial and manufacturing industries for on-time and within budget and scope.  Managed onshore and off-shore project resource model.  Supervised risk and issues and reported overall project status to management.  Developed project schedule scope with customer along with change control.  Selected projects:

 

·               Developed project plans for the deployment of the Hadoop Big Data system for a major financial instruction for big data analytics.  Plans for the implementation included the Apache Pig, Apache Hive along with Hadoop Map Reducer. 

 

·               Restructured and re-planned an implementation of Oracle Webcenter Capture and Imaging for a major manufacturing corporation.  Worked very closely with the project architect to define requirements with customer.  Managed onshore and off-shore project resources.  Resolved infrastructure issues through collaborative efforts of the combined project team and vendor resources.

 

American Express, Phoenix, Arizona1/2011 – 1/2012

Project Manager

Managed one million dollar project portfolio for Advisory Services, a consulting services business unit.  Projects consisted of two COTS cloud computing solutions and two data warehouse projects.  COTS packages included the implementation of the FPX tool CPQ, a Pricing plug in tool to SalesForce.com and Daptiv’s PPM portfolio management tool set for project management.  Deployed two data warehouse projects consisting of a performance metrics database.  Second data warehouse being an integrated data warehouse for Advisory Services which contained data from multiple sources to include SalesForce.com, multiply accounting systems, Oracle Financials along with the two in-flight projects

 

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of FPX and Daptiv.  Took all projects from definition phase to implementation.  COTS solutions included additional tasks of RFP and selection.  Managed resources in multiple time zones near shore and offshore for duration within an Agile SCRUM SDLC methodology.

 

Achievements

Successfully started FPX project without a signed Statement of Work.  Utilized a phased approach to the deployment of the Advisory Services Data Warehouse project in order to maximize ROI.  Successfully deployed project portfolio despite numerous integration points and aggressive timelines.

 

Wells Fargo Bank, Phoenix, Arizona8/2010 – 11/2010

Project Manager

Managed a one million dollar high profile records retention imaging project for the Business Direct group.  Processed over 8,500 boxes of hard copy documents to comply with compliance guidelines.   Installed infrastructure environment that includes; desktop computers, scanners, and mirror servers.  Expanded existing database in order to capture mission essential data.  Performed several database migrations for consolidation to create a database of record.    Expanded functionality of existing software processes in order to streamline processes

Achievements

Successfully restarted a stalled project and completed key components prior to existing deadlines.  Identified and deployed additional functionality to imaging application that provided added value to customer.

 

American Express, Phoenix, Arizona1/2010 – 6/2010

Project Manager

Managed multiple projects for the E-Apply group utilizing Agile SCRUM methodology.  The project portfolio entailed budget in excess of 1.1 million dollars.  Managed and resource planned for on-shore and off-shore project team.  Additionally, managed third party vendor for project.  Projects entailed the consolidation of web templates for the various card application paths.  Additional scoped work included the development of new customer application experience web flows.

 

Achievements

Scoped projects and developed multiply timelines in order to address changing business needs.  Successfully developed and deployed a workable prototype of proposed solution. 

 

US Airways, Tempe, Arizona9/2008 – 9/2009

Project Manager

Managed multiple, independent projects for various business segments for the 5^th largest airline in the United States with a fleet comprising 354 aircraft, three wholly owned regional carriers and five contracted regional carriers.  Project methodology included Agile SCRUM and Waterfall and projects included the relocation of an Operations Control Center, which controls all aircraft movement for an airline, for a partnered express carrier.  Deployed of a new internal messaging tool and front end trouble ticket tool.  Additionally, sourced a new vendor and restructured project in order to supply a new ACARS (data communications tool for aircraft) tool for a wholly owned express carrier.  Coordinated the efforts of multiple large vendors in order to re-engineer a critical process for providing airside services for pilots.

 

Achievements

Identified a new third party vendor source to provide a new product and services for a US Airways wholly owned express carrier.  This new vendor product was able to provide significantly more functionality resulting in significant cost savings.  Furthermore, this product is currently being evaluated by senior management, for deployment within U.S. Airways mainline services.

 

 

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Hawaiian Airlines, Honolulu, Hawaii2/2008 – 9/2008

Project Manager

Successfully implemented the Sabre products tool suite; operational flight control suite for enterprise, which is comprised of multiple modules for the 11^th largest commercial carrier in the United Sates including 22 locations worldwide. Assigned as the project manager to lead an existing, high profile project that experienced an 18 month delay during the pre-testing phase.  This endeavor included collaborating with business leadership, the IT department, and vendors to redefine requirements, develop a feasible testing strategy, and establish a successful deployment plan.  The

process involved uncovering and addressing software performance issues, identifying deficiencies in the VM environment, re-architecting the VM environment, building several standalone database servers, adding load balancing CPUs, and installing an additional server for Citrix. 

 

Achievements

Managed and successfully completed the first implementation of the fully integrated Sabre Flight Control Suite, which included CrewTrac, Dispatch Manager, Load Manager, and FliteTrac Web.  Partnered with Flight Operations to develop redundant backup systems which included automated and manual processes and tested processes for business continuity.  Restructured project to address deficiencies in architecture design, software shortcomings, and user training issues, as discussed above.

 

Sabre Systems, Scottsdale, Arizona11/2006 – 2/2008

Project Manager

Implemented Sabre tool suite for Sabre customers within the airline industry.  Managed simultaneous client projects in which each customer deployed multiple Sabre products for their flight operations. Translated contractual agreements into workable project plans and schedules.  Worked closely with and coordinated efforts with other vendors in order to build comprehensive customer solutions.  Communicated to product development, new functionality that was needed and/or requested by customers, and worked closely with cross-functional departments in order to bring new functionality to market, in a timely manner.  Reports included product team leads and development leads. 

 

Achievements

Identified a critical workaround solution that enabled the a start-up client to receive third party data and ensured the on-time commencement date of operations.  Re-engineered a reporting process which was standardized throughout the organization for customer project reporting.   

 

Accenture / American Express, Phoenix, Arizona5/2005 – 8/2006

Project Manager

Responsible for managing multiple projects that contained multiple releases for an enterprise-wide initiative (Enterprise Money Movement Program).  Additional initiatives included projects within the Membership Rewards and Cobrand efforts which consisted of remediation of code along with introduction of new complex functionality.  Successfully managed multiple development teams in various international locations.  Project organizational standards operated in accordance with Six Sigma standards, along with Method/1 methodology.  Primary responsibilities included achieving alignment with core team and business partners, developing project plans, budgeting, and ensuring that supporting documentation was completed. 

 

Achievements

Developed and defined the scope of multiple projects and project schedules in support of the release schedule.  Developed overall plan and strategy for the Release Project which supported the overall program initiative.

 

Honeywell International, Phoenix, Arizona1/2004 – 5/2005

Project Manager

Responsible for managing a multi-million dollar, enterprise-wide engineering web-accessed vendor specification management system in a Six Sigma environment to address manufacturing quality.  Collected and rated user requirements, drafted RFP, and scored vendor responses along with a comprehensive gap analysis of the responses. Completed a due diligence examination of vendors responses and converted into an RFP.  Performed a financial analysis and analyzed the functional impacts of multiple implementation paths.  Negotiated cost and scope of work along with change requests.  Supervised vendor and in-house resources assigned to the project. Successfully deployed the system and populated it with complex part specifications.  Phase two of the project included the successful deployment of a

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complex web-based environment for the tool along with a back-up and development environment.  Built and deployed a supplier website that included a comprehensive web-based learning toolset.  Deployed and integrated an engineering auto-ballooning tool into the MASS application.  Implemented and integrated Process Choreographer for business workflow and metrics.  Integrated the MASS application into the supplier LDAP to utilize a single sign on for the supplier.

 

Achievements

Reduced the overall cost of the project by several million dollars.  Successfully completed work scheduled for phase two of the project including high level integration design, supplier and part selection, high level training plans and project plans.  Trained users and deployed application to an additional 100 suppliers with numerous associated specifications for

phase two.  Built an independent UNIX environment for the application that was supported by an Oracle database (9i shared version) along with a intelliDoc server, which was also shared in the UNIX environment.  Since the tool is web-based, its own apache webserver was installed.  Load balancing was required along with a back-up system and development environment.  All hardware was non-standard and was built under tight time constraints.

 

Keane Consulting/PacifiCare, Cypress, California1/2003 – 11/2003

Project Manager

Managed multiple projects for a major healthcare provider utilizing the Trizetto software package RIMS.  Managed several simultaneous projects to completion within adherence to disciplined CMM-3 guidelines to include major changes to Medicaid IT systems as well to address federal and state regulatory requirements.  Responsibilities also included completion of all required documentation for compliance with CMM-3 and the project office.  Managed multiple off-shore developer resources for the duration of this project.  Responsibilities included managing the expectations of business owners and multiple stakeholders in accordance to the business requirements. 

 

Achievements

Assisted in the certification of the engagement to CMM-3.

 

Global Home Loans, Dartford, United Kingdom2/2002 – 10/2002

Project Manager

Managed proof of concept project call center for an international mortgage banking company, utilizing Siebel 7.  Managed vendor relations, scheduling and allocations of vendor resources.  Integrated multiple applications into the Siebel application for real-time financial data exchange.  Managed the installation of user interface extension tool software Jacada and integration from a separate supported application into the Siebel application.  Successfully integrated into the company’s primary financial application using ODBC and MQSeries methods.  Demonstrated proof of concept demo product to senior management and CEO of the company.  Drafted project plan and postmortem documentation for company senior management.

 

Achievements

Delivered project under exceptional short time frame and international cultural and legal constraints.

 

TBC L.L.C., Phoenix, Arizona6/2001 – 9/2001

Project Manager

Managed the implementation of a pilot call center utilizing fat, client, and mobile client application, with a Sequel Server database back-end, under a very tight deadline.  Completely converted companies manual paper process to an automated electronic process.  Defined the statement of work (SOW) to be performed.  Managed the effort for the configuration of workflow and assignment manager features of the application.  Utilized EIM for data conversion into the Siebel environment.  Presented the finished product to the customer and led demonstration at the completion of the project.

 

Achievements

Delivered the project on-time and under budget in a dynamically fluid environment.

 

 

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PricewaterhouseCoopers LLP, Toronto, Canada9/2000 – 5/2001

Project Manager

Supervised an international development staff for major customizations and of the installation of the Portal real-time billing application: Infranet 6.0.3, with Taxware and Payment Tech a for wireless telecommunications company.  Performed vendor evaluation, selection and negotiated agreements.  Configured with Vitria middleware application in the execution of project requirements.  Provided mentorship and was key contact for career development for the team during the project.  Streamlined organization’s billing process.  Served as the advisor on hardware and networking issues.

 

Achievements

Successfully able to bring a project that was in excess of one month late to completion, four weeks early.  Planned for a contingency that occurred that was overlooked by senior management and the customer.  Installed and tested additional software that was overlooked without adding time to the schedule.  Instituted logical cross training during course of project

 

USA.NET, Colorado Springs, Colorado 2/2000 – 9/2000

Project Manager

Managed the implementation of Portal’s Infranet third party web-based billing system.  Outlined the costs and benefits of eliminating previous plans and implementing a new version of the software.  Defined customer needs and managed development of customized audit reporting process between two independent instances of Infranet.  Converted over 12,000 commercial customer accounts and over 250 different billing schemes.  Drafted service level agreements (SLA).  Negotiated new agreements with vendors.  Selected hardware and networked to existing C/S environment.  Coordinated

all efforts from technical designs, to user involvement, to billing schema development.  Utilized IDID methodology more commonly known as Agile today.  Reported to a project steering committee composed of the company founder and other key stakeholders.

 

Achievements

Re-scoped project along with the architecture of the system.  The realignment saved the company 18 months of work on the company’s project program.  The savings were estimated to be several millions of dollars.  The project at hand was three years late however, with the realignment it was delivered in 9 months and included a fully automated billing system with 12,000 converted customer accounts, 250 different billing schemes, and a final invoice.

 

Keane Consulting, Phoenix, Arizona6/1999 – 12/1999

Project Manager

Drafted numerous responses to Request for Proposals (RFP). Performed Strategic Planning, Design, and Business Analysis for multi-tiered Client Server applications in an Internet and e-commerce environment.  Managed, tracked, and reported on the Y2K testing effort on several of AmericaWest Airlines’ financial applications within the defined SOW.  Drafted the due diligence, testing, and reporting documentation for the tested applications.  Presented ‘Lessons Learned’ to senior management at AmericaWest and Keane management.  Identified resources for career enhancement training and provided guidance to subordinates in the identification of needed skills.

 

Achievements

Delivered early and under budget, two fully tested applications for Year 2000.  Successfully designed and estimated a case management system for a RFP under a drastically reduced deadline. 

 

American Express, Phoenix, Arizona7/1998 – 6/1999

Project Manager

 

NationsBank, Charlotte, North Carolina4/1996 – 7/1998

Project Team Leader

 

Hygrade Distribution and Delivery Systems, Inc., South Kearny, New Jersey1994 - 1995

Financial Analyst/Programmer

 

Cablevision Corp., Bethpage, New York1992 - 1994

Treasury Analyst

Timothy T. Lennon

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TECHNICAL SUMMARY:

 

Hardware:

IBM 3090, Multi-Tier C/S, IBM PC, AS400, UNIX, Apache, iPlanet, Linux, SUN, AIX, Window NT, various midranges

 

Languages:

COBOL, COBOL II, CICS, DB2, ‘C’, Visual Basic, SQL, Access, Siebel , Portal Pricing tool, HTML

 

Software:

Universal Workstation, Workday, SalesForce.com, FPX, CPQ, Daptive, STAMP, Plainview, CREST, CrewQual, CrewTrac, FliteTrac, Dispatch Manager, Load Manager, ACARS Manager, Sharepoint, Siebel 2000, Siebel tools, Siebel EIM, Portal, MASS, BLAST, PDM, BCT Inspector, Process Chorographer, RIMS, Oracle, Taxware, Crystal Reports, OLAS, TSO/ISPF, MVS/JCL, VSAM, FTP, Microfocus Workbench, Microfocus Revolve & Year2000, Access, Word Perfect, Lotus Notes, Excel, Lotus 1-2-3, Microsoft Word, Visio, Microsoft Office, Microsoft Project, ABT Project Workbench/Project Bridge Modeler, Test Director, Visio, PowerPoint, Cisco, Pagemill, Adobe Photoshop, MGI Photosuite, Open Mail, CC: Mail, MS Outlook

 

Other:

PMI PMBOK

Siebel CertificateCMM

 

EDUCATION:

The Citadel Charleston, South Carolina B.A. Political Science

Adelphi University Garden City, New York M.B.A. Finance 3.4 GPA

The Chubb Institute Parsippany, New Jersey Computer Programming

Arizona Law Enforcement AcademyCollege Glendale, Arizona Law Enforcement

 

CORPORATE TRAINING:

METHOD/1 System Development MethodologyABT Project Workbench

Project Management (AMEX Course)Microfocus Revolve & Year2000

Client/Server ModelUNIX Overview

Client/Server TechnologiesUNIX Technical Awareness

Managing Client/Server Development ProjectsVisual Basic

Productivity Management (Keane Course)Statement of Work (Keane Course)

Navigating Siebel eBusiness ApplicationsSiebel Call Center Fundamentals

Siebel Core Consultant Course (15 day course)MS Project

CMMEPIC

 

ADDITIONAL INFORMATION:

Qualified for U.S. Olympic Pistol Team tryoutAccomplished Photographer

Brown Belt in KarateAZPOST Certified