Peter J. Morse

Solution Architect

 

Summary

 

Creative and detail-oriented IT professional with over thirteen years’ experience deploying and configuring CRM systems.   Excellent written and oral communication skills, capable of explaining technical functionality in easy to understand terms for business users.  Experienced in management of development projects, including management of resources.  Adept at troubleshooting and issue resolution.  Salesforce, Oracle, and Microsoft certified.

 

 

Past responsibilities include:

·               Translating design specifications into quality program code and implementing module in code.

·               Conducting and documenting Unit testing of code as applicable and evaluating test results and notify solution architect by adhering to coding standards, SDLC SOPs, Guidelines, and policies.

·               Deployment of Force.com applications including 123Compliance and ServiceMax.

·               Taking physical design decisions and communicating changes due to technical constraints back to designer as required.

·               Data purification and data conversion from existing data structures.

·               Maintaining versions control of the code throughout the life cycle using version control software such as VSS, CVS, SVN.

·               Execution of approved Qualification/Test plans specific for software/projects.

·               Performing IQ, OQ, PQ and or UAT Testing as appropriate

·               Documenting test results and communicating test results back to the test coordinator and reporting defects and problems that occurred during the test process and to track reported problems.

·               Preparing software test evaluation reports as per effective guidelines.

·               Performing Unit/integration testing for SDLC projects. Evaluates test results and notify Solution Architect and developers of results.

·               Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure in adhere to organizational values, enabling staff, volunteers, and Partners.

·               System security and focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

·               Carrying out the Disaster Recovery Plan and insuring that the computer systems used are functional in the shortest time frame possible.

·               Developing a System Administration Manual(s), performing/monitoring all system administration duties, and recording issues and resolutions in the System Administration Log. Owns System Administration Binder and verify its contents.

 

 

Application Experience

·            Force.com applications, 123Compliance, ServiceMax

·            Oracle Siebel Version 6.x, 7.x, 8.x (Field Service, Call Center, Clinical, Public Sector, Sales).

·            Experience with Siebel Partner Portal, EIM, EAI, Workflow framework.

·            DCPROMO execution, Microsoft Active Directory setup and configuration, Domain Controller setup, removal, and update.

·            Windows Azure Cloud Application Deployment.

·            Oracle Database 10g, 11g, 12c.

·            Microsoft SQL Server 2008, 2012.

·            Experience with Third Party Authentication such as LDAP and Windows Active Directory integration.

·            Experience with integration of external and legacy systems.

 

Operating Systems

·               Experienced with MSDOS, Windows NT Server, Windows Server 2000, 2003, 2008, Solaris V10, V11, V12, SlackWare Linux V13.37, Ubuntu Linux V11x, 12x, Oracle Linux V5, V6.

 

Languages/IDE

·               C#, Siebel eScript, Javascript, Microsoft .Net, PHP, Siebel VB Script, VB Script, C++, Siebel Tools, Oracle BI Publisher.

 

 

Professional Experience

U.S. Data Management

Solution ArchitectJan 2015 - Present

Responsible for:

·               Development, customization, and deployment of Force.com applications.

·               Custom configuration of 123Compliance per client requirements.

·               Custom configuration of ServiceMax per client requirements.

·               Promotion of configuration and data through Change Sets and data loads.

·               Setup of Roles, permissions, sharing, and security considerations for Force.com applications.

·               Configuration of Workflow, Notifications, and business automation.

Sept 2013 - 2015

Siebel Configuration resource

Responsible for:

·               Development of custom functionality for Siebel CTMS clients.

·               Development of custom workflow and alerts for CTMS clients.

·               IQ documentation creation for Siebel CTMS and Force.com applications.

·               Troubleshooting and debugging of custom Siebel CTMS functionality.

·               Promotion of code to higher environemnts.

·               Performance enhancements of existing Production CTMS systems.

 

 

Professional Experience

DBMS Consulting Inc., NY, NYJul 2013 - Aug 2013

Configuration Lead Lee’s PHARM, China, Siebel CTMS implementation

Responsible for:

·               Creation of Installation Qualification(IQ) checklists necessary for system clinical industry validation.

·               Creation of specific Siebel installation media from Java archives.

·               Installation and configuration of Oracle 11g database.

·               Installation and configuration of Siebel CTMS Application and Web Servers.

·               Overcoming issues with Windows Server 2008 and Oracle Siebel compatibility.

 

Professional Experience

DBMS Consulting Inc., NY, NYApr 2012, May 2013

Configuration Lead Samsung Seoul, South Korea, Siebel CTMS implementation

Responsible for:

·               Installation and Configuration of Siebel CTMS Application and Web Servers.

·               Obtaining functional specifications from client business owners.

·               Implementation of functional specifications within the Siebel CTMS system.

·               Creation of custom import of Clinical Subject Data through the UI.

 

 

DBMS Consulting Inc., NY, NYNov 2009 - Dec 2012

Configuration Lead Translational Research In Oncology (TRIO) Paris, France/Edmonton Canada CTMS implementation

Responsible for:

·               Development per functional specification documents.

·               Creation of custom Document Tracking module.

·               Creation of custom Site Payment module.

·               Creation of custom system Alerts based on functional specifications.

·               Creating PQ (Production Qualification) test scripts.

·               Promotion of code to Validation and Production Environments.

·               Troubleshooting any Server/Configuration/User issues.

·               Reviewed performance of Production system and assisted with performance improvements.

·               Created Alert Workflow Processes, to enforce business standards.

 

 

DBMS Consulting Inc., NY, NYMarch 2009 – January 2010

Configuration Lead Warner Chilcott Rockaway, NJ CTMS implementation

Responsible for:

·               Overseeing 3^rd party developers.

·               Promotion of code to Validation and Production environments.

·               Responsible for troubleshooting any Server/Configuration/User issues.

·               Created Alert Workflow Processes.

 

 

DBMS Consulting Inc., NY, NYJan 2009 - Aug, 2009

Configuration Lead Siro Clinpharm Thane, Maharashtra India CTMS implementation

Responsible for:

·               Responsible for overseeing hired 3^rd party developers.

·               Translating Functional Specifications to 3^rd party developers.

·               Responsible for Development of interface between Siebel CTMS and a custom ERP System.

·               Created Workflow processes to Export Siebel Data to ERP.

·               Promotion of code to Validation and Production environments.

·               Reviewed performance of Production system and assisted with performance improvements.

·               Troubleshooting any Server/Configuration/User issues.

 

C3i Inc., Morristown, NJ2007-2008

Configuration Specialist, C3i Call Center reimplementation Project

Responsible for:

·               Installation of the Siebel Development, Testing, and Production Environments.

·               Gathering of User Requirements and translating those into Functional Specifications.

·               Configuration of the system per Functional Specifications.

·               Managing, planning, and development of enhancement projects and new releases.

·               Created Alert and Customer Survey Workflow Processes.

·               Reviewed performance of Production system and assisted with performance improvements.

·               Responsible for evaluating/assigning Service tickets opened by Business Units regarding Siebel Bugs/enhancements.

·               Experience with Service Request Configuration, Activity Plan configuration, Attachment Management and troubleshooting.

 

 

 

C3i Inc., Morristown, NJ2006-2008

Configuration Specialist, C3i, Morristown NJ, Siebel Clinical Service system implementation.

Responsible for:

·               Installation of the Siebel Development, Testing, and Production Environments.

·               Creating Functional Specifications from User Requirements.

·               Configuration of the system per Functional Specifications.

·               Designing the relationship between business entities.

·               Maintained organization between developers to maximize efficiency.

·               Created Alert and Customer Survey Workflow Processes.

·               Aided junior developers with configuration.

·               Promotion of SRFs to Testing and Production.

·               Responsible for evaluating/assigning Service tickets opened by Business Units regarding Siebel Bugs/enhancements

·               Experience with Service Request Configuration, Activity Plan configuration, Attachment Management and troubleshooting.

 

 

C3i Inc., Morristown, NJ/New York, NY2002-2006

Siebel Configuration Specialist

Responsible for:

·               Configured Siebel Application to specifications of user requirements.

·               Created Automated Data Loading processes for integrating outside feeds into Siebel.

·               Integrated Siebel with Third-Party Knowledge Base.

·               Maintained Application/Bug Fixes after Launch.

·               Created Client-Facing web based application for Client usage.

 

C3i Inc., New York, NY2001-2002

Siebel Administrator

Responsible for:

·               Cut database extracts.

·               Administered LOV’s.

·               Documented Procedures.

 

C3i Inc., New York, NYJuly 1999-November 2001

Hardware Rollout Technician

Responsible for:

·               Created automated processes for laptop configuration.

·               Traveled extensively to client functions.

·               Created documentation for Rollout procedures.

 

Education

 

1994-1998Lake Forest College, Lake Forest, IL

·   Major in Philosophy.

·   Minors in English Literature and Environmental Studies.

 

 

As signed below the information contained in this CV is accurate to the best of my knowledge.

Signature:
Initials:
Printed Name:
Date:

 

Certifications:

 

 

http://certification.salesforce.com/verification?&fullname=Peter%20Morse