Tim W. Chan

 

Foster City, California 94404

 

408-3076890

 

tchan338@yahoo.com

 

Summary

 

Outstanding leader with extensive experience in large scale software development.  Have a passion for leading and managing web and cloud application architecture, design, and development. Highly motivated, self-directed and team-oriented.

 

Education

 

MBA, Haas School of Business, University of California at Berkeley (GPA: 3.7/4.0)

 

Master of Science, Computer Science, University of Texas at Austin (GPA: 3.9/4.0)

 

Bachelor of Arts, Computer Science, University of Texas at Austin (GPA: 3.9/4.0)

 

Technical Skills

Java, C, C++, XML, Restful and SOAP Web Services, Openstack, Cloud computing, API design, HTML, Javascript, AJAX, Servlet, J2EE, JDBC, MongoDB, SQL, Oracle, UML, Linux, Unix, and Windows.

 

Professional Experience

HP Cloud, Hewlett Packard, San Jose, California, 2012 to present

Senior Software Engineering Manager

·           Own and lead all engineering development activities for identity and access management, Openstack Keystone, and Openstack key management system in HP Cloud.

·           Recruit, grow, and lead an organization of 20+ engineers to design and develop the security infrastructure, user account management, and fraud detection services for HP cloud.

·           Lead multiple high-performing teams to achieve outstanding team accomplishments, including representing Hewlett Packard to become core contributor to Openstack Keystone, and delivering Openstack Keystone in HPCloud.com in less than 6 months.

·           Manage development initiatives, project level resource assignments, time estimates, and project planning details. Manage multiple concurrent projects in biweekly releases to test and production environments.

·           Ensure high-quality delivery of key initiatives. Consistently meet or exceed SLA for services in HPCloud.com week after week. Provide an architecture that performs and scales for future growth.

·           Inspire and motivate a team of talented engineers with clear vision, communication, and team goals. Define, review, and revise performance goals of direct reports.

·           Drive biweekly production release and deployment, 24x7 production support, quick incident response and resolution.

 

Ebay, San Jose, California, 2007 to 2012

Principal Application Architect

·           Responsible for the architecture and design for various scalable eBay applications supporting buying and transaction flow, security infrastructure, and customer support.

·           Provided architectural and design guidance and oversight at eBay’s China Development Center with over 100 developers.  Facilitate architectural and design reviews via weekly design discussion forum.

·           Architected and led team of developers designing eBay’s security infrastructure for customer support, internal applications, and Web Services framework.

·           Led distributed team of engineers for eBay Buyer Protection Program that manages dispute workflow between buyers and sellers.  The system provides web applications, internal and external Web Services, customer support tools, and money movement with PayPal and payment services.

·           Led the architecture, design, and implementation of eBay’s customer support platform, which supports Web Services for multi-channel case creation (email, phone, chat, and rule-based fraud detection), skill-based routing, and resolution of cases.

 

SplashNote Systems, Inc., Santa Clara, California, 2007

Director, Software Engineering

·           Staffed and managed a team of engineers to develop a technology platform that enables companies to easily develop and deploy business processes.

·           Managed development initiatives, project level resource assignments, time estimates, and project planning details.

 

Walmart.com, Brisbane, California, 2006

Senior Manager, Core Application Engineering

·           Staffed and managed an engineering team charged with revolutionizing Wal-Mart's global          e-commerce platform.

·           Assessed, built, and integrated with best-of-breed software components for order management module.

 

USAA, San Antonio, Texas, 2003 to 2006

Technical Lead, Enterprise Infrastructure Applications

·           Led different J2EE infrastructure projects for e-commerce websites that offer insurance, banking, investment, and shopping services for millions of users.

·           Architected, designed, and implemented Java infrastructure components.

·           Experienced in High Availability environments, supporting 24x7 operations of business applications using Websphere application servers in local and remote failover sites.

 

Netscape Communications/AOL, Mountain View, California, 1996 to 2001

Manager/Principal Engineer

·           Led a group of senior software engineers to design web portals for small business users.

·           Managed a team of engineers to support AOL shopping channels for millions of users. Managed multiple projects in concurrent releases.  Staffed, trained, and motivated team members. 

·           Architected, designed, and implemented various components for the Netscape application servers.

·           Designed key components of Netscape web server, including a database-independent JavaScript API.