Sidhesh (Sid) Patil                                                                      www.linkedin.com/pub/sidhesh-sid-patil/10/305/197

 

I am a Project Manager with 10 years ICT Consulting & Management experience across private & public sector (Government, Telecommunications, Professional Services, Retail and Health & Aged Care).

 

My experience spans across full spectrum of an enterprise grade project lifecycle;

 

·         Business case / requirements development

·         Solution definition and fit/gap analysis

·         Solution delivery, Software Development Life Cycle (SDLC), Solution management and retirement

 

My accomplishments can be summarised as follows,

 

·         Management of Solution Development and Delivery

o        Delivered uplift in the customer service profile of Moreland City Council through managing the implementation of a Council-to-Community virtual collaboration contact centre platform (Digital Online: Voice, Video, Digital Content) over high speed fibre network. 

o        Successfully took the Council tender to the market, procured the contact centre collaboration solution (AINS), managed timely implementation though application of PRINCE2 methodology and effective stakeholder management across several Council Business Units; Department of Broadband, Communication and Digital Economy (DBCDE), NBN Co, Suppliers of audio video technology, digital web content and professional services.

o        Identified ‘at risk’ Telstra OSS business metric through ratification of Amdocs compliance response for OSS business requirements against eTOM / TAM best practice framework and EDS Telco Industry Framework. The assessment findings supported with mitigation options equipped Telstra to negotiate master contract with Amdocs.

o        Uplifted Telstra’s competitive positioning in the digital broadband content/VAS/IPTV marketplace against other cable service providers by strengthening its underlying cable network capabilities through a Proof-Of-Concept of HFC DOCSIS 3.0 and Packet Cable Multimedia (PCMM) solution with Cisco, Arris and a select group of customers in VIC & NSW. 

o        Delivered operational readiness of Telstra BigPond business unit to support next generation HFC solution by integrating Cisco & Arris cable infrastructure with Telstra MPLS network, B/OSS systems & ITIL processes. 

o        Built the capability in Telstra to proactively analyse network traffic/congestion, forecast customer demand and plan underlying network infrastructure through VPI One Plan Planning & Analytics solution. 

o        Quarterly release planning and management of MICA mobile and FLEXCAB single bill functionalities at HP within the scope of application development and maintenance (AD&M) master contract with Telstra.

o        Managed Amdocs OSS application upgrade and customisation project for Celcom Malaysia through HP.  Scope included new functionalities; product catalogue, product bundling and data cleansing and bug fixes. 

o        Managed concurrent project work-streams at Telecom NZ to deliver CRM functionalities (product catalogue, product bundle discounts, and billing & ledger reconciliation) via Integrated Customer Management System (ICMS) and data cleansing within agreed timeline and effective onshore/offshore resource management.

o        Delivered operational efficiencies and cost savings across Cumberland View Aged Care Payroll, Roster and Finance department through managing the implementation of an off the shelf Aged Care industry CIM ERP solution, virtualised infrastructure, high speed fibre network, re-engineered business process and organisation change. 

o        Mobilised project at Gold Age Aged Care for the implementation of an off the shelf Aged Care Resident Clinical Information Management solution called Lee Care Platinum 5.0, virtualised infrastructure and high speed broadband network.

o        Delivered uplift in business operations capabilities at Salerno Group by managing SOE desktop upgrade, Citrix and NAS. 

 

·         Solution Pre-Sales, Requirements and Bid Management

o        Crafted Pan-HP value proposition to support development of HP/Telco outsourcing engagement.

o        Established a framework to develop an early line of sight of discretionary business and demand forecast to accomplish Q-o-Q upside within HP Telco accounts.

o        Executed market/technology research to support sales leaders in crafting new opportunities within Telco accounts.

o        Developed solution proposals for customers across Asia Pacific in relation to Cloud, Application & Infrastructure Services, Risk Assessment and Pan-HP Joint Go to Market program.

o        Managed tender responses / Bids (~$50mil) encompassing solution for Cloud (SaaS, IaaS) Computing, Unified Communication, Application and Infrastructure Outsourcing, Testing Services, Innovation and Application Management Services.

 

My experience and competencies can be summarised as follows,

 

·         Gradually transitioned career from Telecommunications Engineering to specialising into Technology Consulting, Business Consulting and Project Management with footprint across Asia Pacific, culturally diverse (onshore/offshore) and multi vendor business environment.

·         Project management of off-the-shelf O/BSS, B2B, ERP and CRM products. (TCV ~ $3.5 mil).

·         Project management of infrastructure solutions encompassing Data Centre, Contact Centre, Networking (WAN/LAN, xDSL, HFC, MPLS, Telephony) technology trial, Virtualisation, Network Equipment Provider, Software Vendor assessment, systems integration including complex bespoke applications built on Microsoft .NET, J2EE, Oracle development platforms, Oracle and DB2 database, Window, UNIX/Linux and Solaris.

·         Management of portal delivery program encompassing Microsoft IIS, PHP, HTML, Drupal.

·         Migration of complex systems integration CAPEX projects to business as usual operations and maintenance.

·         Bid Management of strategic tender responses encompassing solution for Cloud Computing, Enterprise IT Outsourcing, Enterprise applications & infrastructure solutions for Greenfield. (TCV ~ $50 mil).

·         Well equipped in liaising efficiently with a diverse group of non-technical and technical stakeholders.

·         Process Gap/Risk analysis, development of business case and proposals for technology solutions.

·         Market/Industry research, requirements ratifications, concept and business case development.

·         Ability to manage a team, vendors and facilitate/execute confidential dialogue with utmost discretion amongst stakeholders.

 

 

Aspired career path

·         Consulting Program/Project Management delivering on Business KPIs through cutting edge technology as an enabler.

·         Intending to pursue ‘Managing Successful Programs’ (MSP) qualification.

 

 

Phone: +61 404 347 080 | Email: patil@live.com.au | Skype: sidheshp | Location: Victoria, Australia

Employment Summary

Period	Company	Functional Positions Held
Mar 2013 – Nov 2013	Intech3 Australia	Project Manager - ERP
Oct 2012 – Dec 2012	Moreland City Council, Australia	Project Manager - Digital Local Government
Sep 2009 – Sep 2012	Hewlett Packard (HP), Australia	Project Manager, Business Consultant
Sep 2008 – Sep 2009	EDS (HP Company), Australia	Project Manager, Business Consultant
Sep 2006 – Sep 2008	Accenture, Australia	Application Support Manager, Consultant
Jul 2003 – Sep 2006	Coles Myer, Symbion, Dodo Australia	Network Engineer

 

Industry Footprint

Industry	Number of years
Telecommunications, Media and Entertainment	7.5 Years
Government	03 Months
Health Care & Aged Care	12 Months
Retail	1.5 Years

 

Business Systems Footprint

Business System	Business Functionality
Siebel, Microsoft Dynamics, Sales Force, Amdocs, SAP	Customer Relationship Management (CRM)
Oracle e-business, JD Edwards, Microsoft AX, CIM	Enterprise Resource Planning (ERP)
Microsoft Share Point, HP TRIM, Oracle SRM, Sales Force	Collaboration and Social Reach
Telcordia, Cicoworks, VPI, Amdocs, InfoVista, Oracle, IBM	Telco O/BSS, B2B Gateway, Data Warehouse

 

Business Process Framework Footprint

Industry	Best Practice
Telecommunications, Media and Entertainment	eTOM
Telecommunications, Media and Entertainment	TAM
Telecommunications, Retail, Healthcare	ITSM-ITIL

 

Telecommunications Knowledge Areas

Telecommunication Carrier Network Protocols	Ethernet, IP/MPLS, X.25, ATM, DWDM, SONET
Mobile Communication Standard	GSM, CDMA, WCDMA, 802.11a/b/g, Microwave
Broadband Networks	xDSL, HFC/DOCSIS, FTTx (Fibre Optics)
Voice / Telephony and Multimedia Networks	PSTN, VoIP, VoCable, PCMM, IPTV

 

Education & Training

Year	Course	Training Provider
2012	AGILE/SCRUM Trained	Hewlett Packard Australia
2012	HP Transformation Framework trained	Hewlett Packard Australia
2010	PMBOK / PMP Trained	Hewlett Packard Australia
2008	PRINCE2 Certified	APMG
2007	Telstra Technology Delivery Process (TDP)	Telstra / Accenture
2007	Accenture Delivery Methods	Accenture US
2007	Accenture Next Gen  B/OSS Framework	Accenture France
2005	ITIL Certified	APMG
2003	Certified Wireless Network Administrator	CWNP
2003	MEng – Telecommunications Engineering	Victoria University of Technology, Australia
2001	BEng – Telecommunications Engineering	Mumbai University, India

Experience

 

Project Manager, Intech3                                                        Mar 2013 – Nov 2013              (09 Months)

Clientele: Cumberland View Aged Care, Gold Age Aged Care, Salerno Group

Accomplishments

·         Delivered operational efficiencies and cost savings across Cumberland View Aged Care Payroll, Roster and Finance department through managing the implementation of an off the shelf Aged Care industry CIM ERP solution, virtualised infrastructure, high speed fibre network, re-engineered business process and organisation change. 

·         Mobilised project at Gold Age Aged Care for the implementation of an off the shelf Aged Care Resident Clinical Information Management solution called Lee Care Platinum 5.0, virtualised infrastructure and high speed broadband network.

·         Delivered uplift in business operations capabilities at Salerno Group by managing SOE desktop upgrade, Citrix and NAS. 

 

Responsibilities

·         Execute project planning and initiation duties; scope projects and provide inputs into the commercial terms.

·         Create necessary project documents such as statement of work, cost models, change requests, Gantt chart, meeting agenda / minutes, progress reports etc.

·         Manage day to day execution of projects ensuring they remain within scope, budget and timeline at all times.

·         Create and execute project plan and revise as appropriate to meet the challenging needs and requirements of the project. 

·         Effectively apply project management methodologies and enforce project standards.

·         Manage change requests by evaluating the impact to scope, budget and timelines ensuring appropriate commercial terms are in place.

·         Conduct client meetings and ensure quality processes are in place to deliver projects to the customer satisfaction.

·         Record all time in appropriate time sheet system and ensure engineers time is recorded, along with any materials / expenses. Prepare client invoices at agreed milestones.

·         Finalise project closure and ensure all project documentation is completed and stored appropriately in the Project repositories. 

·         Conduct post implementation review with the customer and internal / external stakeholders to ensure knowledge is captured. 

·         Analyse budget versus actual to determine financial KPI’s of the project. 

·         Develop the business by suggesting and implementing improvements to established methods, practices, procedures, producing rich intellectual artifacts, archiving knowledge and delivery collateral.

 

 

 

Project Manager, Moreland City Council                            Oct 2012 – Dec 2012              (03 Months)

Clientele: Department of Broadband Communication Digital Economy, Moreland City Council

Accomplishments

·         Delivered uplift in the customer service profile of Moreland City Council through managing the implementation of a Council-to-Community virtual collaboration contact centre platform (Digital Online: Voice, Video, Digital Content) over high speed fibre network. 

·         Successfully took the Council tender to the market, procured the contact centre collaboration solution (AINS), managed timely implementation though application of PRINCE2 methodology and effective stakeholder management across several Council Business Units; Department of Broadband, Communication and Digital Economy (DBCDE), NBN Co, Suppliers of audio video technology, digital web content and professional services

 

Responsibilities

·         Manage the Digital Local Government (DLG) Program to ensure the efficient completion of the overall project within the agreed timeframe, budget and the standard of quality required by the Project Board.

·         Monitor progress of the project; develop and deliver progress reports, proposals, and requirements documentation to the Project Board, including advice on any corrective actions needed to ensure project goals are achieved. Manage and maintain accurate project documentation.

·         Manage the project budget, provide regular budget reports to the Project Board and recommend budget changes as required. Maintain accurate financial records.

·         Identify and document potential risks to the project and develop effective control strategies to minimise those risks.

·         Develop a marketing and communication plan for the project.

·         Develop stakeholder plan and seek new business and community partners that can add value to the project. Prepare training program for the staff.

·         Develop program of video projects and guidelines for prioritising topics.

·         Coordinate the development of scripts, editing and video productions.

·         Ensure that appropriate quality assurance processes are effectively applied to the project processes and deliverables and develop evaluation program for project.

·         Provide advice to stakeholders on NBN and DLG related matters.

·         Design media launch for project. Communicate effectively with and act as a central contact point for stakeholders; initiate and develop professional working relationships with members of other DLG project groups.

·         Liaise with other sections of Council, adjacent municipalities and external agencies to ensure an integrated approach to development of DLG strategies.

·         Source, select, commission and manage consultants.

·         Provide secretarial support to meetings as required, including scheduling of meetings, liaison and communication, preparation of agenda papers and correspondence and any relevant follow up action

·         Prepare Council reports and formal correspondence.

·         Provide reports on progress of project activities.

·         Implement and maintain Continuous Improvement System standards and procedures.

·         Implement and maintain health and safety standards and procedures according to legislation and

·         Consistent with Moreland City Council.

·         Undertake all duties with an awareness of and sensitivity to diversity and equity in accordance with Council policy.

 

 

 

Business Consultant, Hewlett Packard                                          Sep 2009 – Sep 2012              (03 Years)

Client Facing Functional Roles: Telco Project Manager, Bid Manager, Telco Business Consultant, OSS Consultant

Clientele: Telstra, Telecom NZ, Celcom Malaysia, Astro Malaysia, Hutch Telecom HK

Accomplishments

·         Identified ‘at risk’ Telstra OSS business metric through ratification of Amdocs compliance response for OSS business requirements against eTOM / TAM best practice framework and EDS Telco Industry Framework. The assessment findings supported with mitigation options equipped Telstra to negotiate master contract with Amdocs.

·         Quarterly release planning and management of MICA mobile and FLEXCAB single bill functionalities at HP within the scope of application development and maintenance (AD&M) master contract with Telstra.

·         Managed Amdocs OSS application upgrade and customisation project for Celcom Malaysia through HP.  Scope included new functionalities; product catalogue, product bundling and data cleansing and bug fixes. 

·         Managed concurrent project work-streams at Telecom to deliver CRM functionalities (product catalogue, product bundle discounts, and billing & ledger reconciliation) via Integrated Customer Management System (ICMS) and data cleansing within agreed timeline and effective onshore/offshore resource management.

·         Crafted Pan-HP value proposition to support development of HP/Telco outsourcing engagement.

·         Established a framework to develop an early line of sight of discretionary business and demand forecast to accomplish Q-o-Q upside within HP Telco accounts.

·         Executed market and technology research to support sales leaders craft new opportunities within HP Telco accounts.

·         Developed solution proposals for Telco customers (Telstra, Telecom NZ, Celcom, and Hutch Telecom) across Asia Pacific in relation to Cloud, Application & Infrastructure Services, Risk Assessment and Pan-HP Joint Go to Market program.

·         Managed tender responses (~$50mil) encompassing solution for Cloud (SaaS, IaaS) Computing, Application and Infrastructure Outsourcing, Testing Services, Innovation and Application Management Services.

 

Responsibilities

·         Communicate how and where technology based business solutions can be used to address key business processes in a particular domain.

·         Support development of deal opportunities & consultatively position HP early in deals and shape Request for Proposal (RFP) requirements.

·         Support sales pursuit and lead delivery of large customer focused transformational programs to a successful outcome by delivering consulting services across Business Engineering, Enterprise Architecture, Governance, organisational change focused on HP's major Communication and Media clients. 

·         Participate in strategy and business issues identification and resolution in order to provide key inputs to HP sales plans and account strategies.

·         Help clients innovate, formulate and deliver business solutions and technology enabled business models and new ways of doing business. 

·         Develop and maintain strategic relationship with the client's middle management, and act as a trusted advisor in transforming the client's business.

·         Execute project planning and initiation duties; scope projects and provide inputs into the commercial Terms.

·         Create necessary project documents such as statement of work, cost models, change requests, Gantt chart, meeting agenda / minutes, progress reports etc.  Manage day to day execution of projects ensuring they remain within scope, budget and timeline at all times.

·         Create and execute project plan and revise as appropriate to meet the challenging needs and requirements of the project.  Effectively apply project management methodologies and enforce project standards.

·         Manage change requests by evaluating the impact to scope, budget and timelines ensuring appropriate commercial terms are in place.  Conduct client meetings and ensure quality processes are in place to deliver projects to the customer satisfaction.

·         Record all time in appropriate time sheet system and ensure engineers time is recorded, along with any materials / expenses. Prepare client invoices at agreed milestones.

·         Finalise project closure and ensure all project documentation is completed and stored appropriately in the Project repositories.  Conduct post implementation review with the customer and internal / external stakeholders to ensure learnings are captured.

·         Analyse budget versus actual to determine financial KPI’s of the project.

·         Suggest and implement improvements to established methods, practices and procedures.

 

 

 

Business Consultant, EDS (a HP Company)              Sep 2008 – Sep 2009              (01 Year)

Client Facing Functional Roles: Telco Project Manager, Telco Business Consultant, OSS Consultant

Clientele: Telstra, Celcom Malaysia, Hutch Telecom Hong Kong.

Responsibilities

·         Same as above

 

 

 

Consultant, Accenture                                                        Sep 2006 – Sep 2008              (02 Years)

Client Facing Functional Roles: Release Manager, OSS Consultant, Network Engineer, OSS Solution Architect

Clientele: Telstra, BigPond

Accomplishments

·         Uplifted Telstra’s competitive positioning in the digital broadband content/VAS/IPTV marketplace against other cable service providers by strengthening its underlying cable network capabilities through a Proof-Of-Concept of HFC DOCSIS 3.0 and Packet Cable Multimedia (PCMM) solution with Cisco, Arris and a select group of customers in VIC & NSW. 

·         Delivered operational readiness of Telstra BigPond business unit to support next generation HFC solution by integrating Cisco & Arris cable infrastructure with Telstra MPLS network, B/OSS systems & ITIL processes. 

·         Built the capability in Telstra to proactively analyse network traffic/congestion, forecast customer demand and plan underlying network infrastructure through VPI One Plan Planning & Analytics solution. 

 

Responsibilities

·         Develop and maintain strategic relationship with the clients, and act as a trusted advisor for client's business needs within the domains of Networking Technologies.  Apply subject matter knowledge to solve common and complex infrastructure issues within established guidelines and recommends appropriate alternatives.

·         Act as a source of expertise providing a range of advice and input to customers into technology and service solutions decision-making, and future ICT technology directions and delivery. 

·         Influence customer policies, procedures and standards relating to the selection, implementation and support of Information and Communication infrastructure (hardware and software).

·         Differentiate Accenture capabilities through demonstrating value for customer throughout the delivery lifecycle. Stay current with industry through competitive research and information to enable rich client dialogue, maintain an understanding of client business challenges, industry trends and market.

·         Create necessary project documents such as statement of work, cost models, change requests, Gantt chart, meeting agenda / minutes, progress reports etc.  Manage day to day execution of projects ensuring they remain within scope, budget and timeline at all times.

·         Create and execute project plan and revise as appropriate to meet the challenging needs and requirements of the project.  Effectively apply project management methodologies and enforce project standards.

·         Manage change requests by evaluating the impact to scope, budget and timelines ensuring appropriate commercial terms are in place.

·         Conduct client meetings and ensure quality processes are in place to deliver projects to the customer satisfaction.  Finalise project closure and ensure all project documentation is completed and stored appropriately in the Project repositories. 

·         Conduct post implementation review with the customer and internal / external stakeholders to ensure learnings are captured.  Analyse budget versus actual to determine financial KPI’s of the project.  Suggest and implement improvements to established methods, practices and procedures.

 

 

 

Contractor Network Engineer                                           Jul 2003 – Sep 2006              (03 Years)

Clientele: Coles Myer, Symbion Health, Dodo Internet, Mercantile Pacific

Responsibilities

·         Network Architecture & Design - Voice & Data, TCP/IP, MPLS.

·         Network Configuration - Routing & Switching, TACACS, Access Lists.

·         Network Monitoring & Management - OSS, Firewall security, Configuration change management

 

 

 

 

 

References

Please connect with me on LinkedIn to view reference statements.

http://www.linkedin.com/pub/sidhesh-sid-patil/10/305/197

 

Name	Position Held	Referee Comments
Tracie Andrews	Manager, Citizens Services Moreland Council	Sid is a highly skilled project manager who delivers on time. He is a very good communicator and adapted well into his new environment. Sid has exceptional documentation skills and his reporting capability supported the project. I do not hesitate to recommend Sid and his work.
Ananda Subbiah	Vice President, CME Industry Hewlett Packard	Sidhesh is extremely competent Project Manager. He has been extremely reliable but is well considered by his peer, clients and management team. Sidhesh applied a very pragmatic approach towards his role but also provided significant customer knowledge when working with clients. I would recommend Sidhesh highly.
Anthony Boyd	Enterprise Architect, CME Industry Hewlett Packard	Sidhesh is an extremely capable Project & Program Manager who knows when to act and when to delegate. Sid's extensive experience in Information Technology allows him to manage a range of resources and projects with ease and without fuss. I have had the pleasure of working with Sid on a number of occasions and I do not hesitate to recommend him for Program, Project or similar governance roles.
Leslie Li	Consultant, CME Industry Hewlett Packard	I worked with Sid at EDS (HP company). He is well informed of industry trends and solutions...particularly in the Telco space. Sid demonstrates sharp business acumen and keeps value for the customer at number one on his priority list.
Paul Schubert	Manager, Deployment & Delivery Telstra	Sid is an engaging project manager who is able to pull a team together very effectively for great results.
Suranga Gamage	Manager, Network Planning Telstra	Sid led the application support work-stream on the One Plan implementation project. His contribution in effective release planning & management was proven instrumental in the overall success of the project.
Paullomi Thomas	Senior Manager, Accenture	Sidhesh demonstrates strong work ethic, deep industry knowledge and leadership skills by setting examples. Critical thinking and conscientious work outcomes are his key strengths.
Jenny Cheung	Consultant, Accenture	Sidhesh has a comprehensive spectrum of skill set and competencies. He is calm and composed and knows how to get the job done. It was a pleasure working with Sid.

 

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Sid Patil                            Last Updated: Feb 2014