Resume of Lingling Shi

Santa Clara, CA
Cell: (650)888-8258, Email: lingling_shi@yahoo.com

OBJECTIVE: Seeking a senior level position in Software Quality Assurance.

SUMMARY OF QUALIFICATIONS

Driven and ambitious Software Test manager having 12 years of experience with a passion for quality and driving great user experience.

Agile/Scrum

Testing Experience: White/Black Box, Unit, Integration, Functional, Regression, Stability, Configuration/Compatibility, Documentation, Defect Triaging/tracking, preparation of test plans, cases and reports, Performance Testing/Tuning, Test Driven Development (TDD),
Cloud application & API test.

Driven multiple Cloud services and products through full Product lifecycle in both Agile, SCRUM and Waterfall environments.

Excellent collaboration, communication, presentation and coaching skills.

Experienced people manager, Independent, highly motivated with strong ability to execute and enforce consistency in a rapidly changing environment with limited information.

Experience working with diverse engineering teams, including hardware, kernel, desktop, server and cloud.

Specialties

Waterfall, Agile, Enterprise Software, OEM, Strategic and planning and Execution, Outsourced and Offshore Testing, Project Management, Resourcing, Budgeting, Customer Support, Team Building and Organizational Development, Partner and Vendor Management, Task Prioritization and Decision Making

PKI, SED, Biometric, SSL, FDE, Smart cards, Bitlocker, Firewalls
SQL Server, mySQL, C#, .Net, XML, Web Services, Active directory, Virtualization
Automation : Selenium, AutoIt, WinRunner, Python, PowerShell, Batch files.

Bug Tracking: Quality Center, Bugzilla, TFS, Test Director, Clarify, SourceForge, JIRA

OS: Windows, DOS, UNIX/Linux

Manager, Software Test & QA

Wave Systems

Public Company; 201-500 employees; WAVX; Computer Software industry

2009 – Present ( 4 years)

Reporting to engineering Sr.VP, responsible for all test, automation, integration and quality teams.
Recruiting, developing, and managing 4 high performance software test teams, including SaaS, Enterprise, OEM and automation.
Resource planning, project management, Test plans, milestone commitment and sign off for multiple concurrent product deliverables with aggressive timelines.
Driving delivery for OEM software to some of the largest world OEM (Such as Dell, Lenovo, Asus), 2 Cloud platforms and enterprise platform management and security software targeted to hundreds of thousands of users.
Innovate, define, architect, develop, deliver and continuously evolve test methodology, processes and metrics, maintaining efficient and effective communication and collaboration with development teams, product management, Field Sales/SE, Customer service, Sustained engineering and sr. management to manage dependencies and deliverables between various groups, and ensure end-to-end integration and quality along with external relationships including vendors, customer interfaces, and cross-functional distributed teams.
Develop and drive the overall Solutions Lab test strategy to ensure that testing group will validate quality, reliability and completeness of the business use case being deployed on on-line and on premise platform(s).

 

Team lead, Software Test & Automation

Wave Systems

Public Company; 201-500 employees; WAVX; Computer Software industry

2007 – 2009 (2 years)

•Tested four generations of multi-factor user authentication management application for Dell   platforms launch.
• Defined and executed test cases for Wave software with full feature support for Biometric and smart card enrollment, device lifecycle management, user credentialing, PKI/contactless/PIV/CAC card support, GPO/local policy deployment and enforcement, and Windows log-on single sign on services

•Defined and executed test cases for enterprise level of Self Encryption Disc management product, with features including user pre-boot authentication services, remote manageability and drive lifecycle management, AD integration for user management, SSO, windows password synchronization

•Triage, debug and diagnose complex product issues
•Lead a team of functional and automation software test engineers
•Worked with the world’s largest OEM (HP, Dell, Lenovo, Fujitsu) high-profile customers, participated in third party technical & security design reviews

 

VeriSign Inc , Lead Software QA Engineer

Mountain View, CA April 2005 – March 2007

·         Developed project test schedules, test plans, test cases and test reports to the project team.

·         Sent detailed daily QA status reports containing testing progress (tests executed vs. planned, pass/fail trends) and issues (like blocking defects) to the whole project team for each project in the testing or deployment phases.

·         Completed comprehensive installation of VeriSign Core Managed Public Key Infrastructure (MPKI) products on different systems including Windows, Solaris, HPUX and AIX.

·         Developed Loadrunner scripts for all MPKI product stress testing against all OS’s.

·         Trained and lead QA offshore team to test multiple releases of Secure Sockets Layer (SSL) technology on different client platforms (IE5/6/7, NS4/6/7 and Firefox1.5).

·         Developed WinRunner automation test scripts for all the UI changes for each release to cover both feature testing and regression testing.

·         Reviewed test documents with the marketing and development team to make sure that QA test coverage is visible to the whole project team to avoid test gaps for all major projects.

E*TRADE Financial, Senior Software QA Engineer

Menlo Park, CA January 2001 – April 2005

·         Lead testing for multiple project releases like RTAA (Real Time Account Activation), ESPP (Employee Stock Purchase Plan), Order Routing (Trading system redesign), etc.

·         Responsible for communicating with developers to resolve software issues and test environments issues.

·         Reviewed marketing requirements and functional specifications to gain deep understanding of product architecture, features/functions to provide timeframe estimate, test plan and test cases.

·         Responsible for execution of test cases during different test cycles.

·         Responsible for creation of test data for regression testing.

·         Developed and executed test suites against weekly site maintenance releases.

·         Provided Go/No Go release decisions based on quality criteria and test matrix.

·         Developed automation test scripts for weekly regression testing and web based database tool to improve manual GUI testing process.

·         Developed SQL scripts for test accounts creation and maintenance.

·         Developed SQL and Perl scripts for generating customer reports.

·         Participated in performing various security tests and PLT testing.

·         Improved QA department efficiencies by introducing test lab and process enhancement.

EDUCATION:
2000 Master Degree in Computer Science, Cardinal Stritch University – Milwaukee