GEORGE HUENE geo@aeoflex.com 312-656-2944, Schaumburg IL 60173 http://aeoflex.com/gvh.pdf

 

Salesforce Consultant / Architect / Developer / Project Manager

 

PROFESSIONAL SUMMARY

George has been working with the Salesforce and Force.com platform for the past 8 years as a Certified Salesforce Partner, Salesforce Solution Architect, Technical Architect and Senior Developer. He has functional and technical management skills and interacts with business to gather requirements and prototype proof of concepts. George has experience working with onshore and offshore teams, best practice development in Salesforce and Force.com, and release management.

 

George has worked with B2C and B2B sales cloud, service cloud, and marketing cloud. He has experience with development lifecycle, repositories, and best practice/Center of Excellence governance of Salesforce in an organization and Salesforce practice. He has architected, developed, and administered more than 25 Salesforce projects in the past eight years with various scope and complexity requirements, including:

·   AngularJS, Bootstrap, NodeJS, Javascript/JQuery, Visualforce using Communities and Force.com Sites.

·   Presentation mashups to backend customer transaction data, charts, content, HTML5 video, lookups to product catalogs, order entry. Creating Visualforce pages and Salesforce data to external webpages.

·   EAI/ESB experience consuming master data from SAP and MS-SQL, working with tools such as Cast Iron, Mulesoft, Informatica Cloud, Demand Tools, Relational Junction, Talend, iBolt, RSSBus, Boomi, SnapLogic, Jitterbit, Scribe, CozyRoc, Menticorp, etc. for migration, replication, integration/synchronization, and transformations.

·   Contracts, Agreements, Registrations, E-Commerce integrations (i.e.: DocuSign, Authorize.Net).

·   Implementation and development experience with third-party applications and Salesforce: Apttus, Steelbrick, FinancialForce, Marketo, Eloqua, Pardot, ExactTarget, Twillio, ServiceMax, Glovia, Conga, Qlikview, Amazon AWS

·   Integration using native desktop and ERP connectors, including Microsoft Outlook, Google Apps.

·   Tools to extract, transform and load data from and to Salesforce via real-time and batch interfaces; stored procedures in SQL to normalize flat files across multiple objects in Salesforce. MS-SQL DBA Certification.

·   Consuming WSDLs via SOAP API, HTTP callouts, and REST-based. Creating webservices in Salesforce to integrate and improve security over native SF BULK/SOAP API.

·   Softphones, Open CTI, CTI Dialers, SMS Integration

·   Data cleansing tools including Data.com, mastering customer data in Siebel, DUNS integration; CRMfusion Demand Tools for deduping, reassigning, converting and backing-up records.

·   Experience with governor limits including those that require use of batching, bulkifying, and scheduling.

·   Unit testing governor limits including Test.startTest () and Test.stopTest ().

·   Working with DocuSign and EchoSign to send forms to customers and partners for electronic signatures. Triggers to update status fields in Salesforce, notifications, workflow, and approval processes. For example, an Affiliate URL that the partner sends out to their contacts. The URL pulls up a Visualforce page using Force.com Site. The partner’s end user completes the form, which sends a service agreement to the end-users for their e-signature. Security to store data in a validation custom object, which fires a trigger to populate a partner lead custom object; then erases record from the public-facing validation object. Sales rep is notified, clicks the Approve or Duplicate button on the partner lead, which triggers creation of an Account, Contact, and Service Agreement record in Salesforce.

·   Junction wrapper objects to enable use of Document Types on Feed Items.

·   Activity management, custom case management and custom Console, compound views.

·   Daily demos using JIRA Agile for managing user stories and developer and QA tasks.

·   Helper Handler classes to consolidate triggers on objects.

·   Continuous integration control using Jenkins, Hudson, ANT scripts/migration tool. Version control with GIT, SVN.

·   Analytic Snapshot, Aggregate Results, SF Content, SSO, Person Accounts, Role Hierarchy, Profiles, Mobile Apps (Salesforce1), AppExchange ISV, Eclipse Packaging and Build XMLs, Multi-Currency and Translation Workbench, Canvas Apps, Database.com, Data.com, Chatter, Lightening Connect and Lightening UI.

·   Experience with ObjectiveC iTunes app development and deployment with test flight, and AppExchange development and deployment of Salesforce and Force.com apps.

George is a Salesforce subject matter expert who has worked with nearly every Salesforce feature and functionality, including every Salesforce role across the development lifecycle; from inception/kick-off, requirements gathering, business process optimization, prototyping and proof of concept development in test environments; solution and technical architecting; preparation of functional and technical specifications; development of pages, controllers, triggers and classes; test scripting, unit testing, system testing, performance testing, security testing, UAT testing, user and administrator training, application support, CRM assessments, ERP integration, strategy/management consulting, financial management, and business development. George has 15 years of experience with CRMs and 25 years of IT experience in general.

 

With the variety of implementations over the years, George has accumulated knowledge, deliverables, and best practice for how to approach a new project to ensure successful use of the Salesforce product as measured by user adoption, security, performance, data quality, scalability, and the ability to develop business solutions rapidly on the platform. He also has experience managing Salesforce projects.

 

EMPLOYMENT HISTORY

Aeoflex Technology Group, Inc. (aeoflex.com/clients)

Salesforce Consultant / Architect / Developer / Lead

January 2008 - Present

Architect and developer of salesforce, marketing automation, order entry, and customer service solutions. Proficient with Apex, Visualforce, Web services, Salesforce and Force.com; Center of Excellence and Governance. Clients include:

·   Safelite Auto Glass, American Century Investments, Healthcare Financial Management, Highmark Insurance –Employee Portal using Salesforce Community, Eloqua integration with Salesforce, Visualforce Dashboard to extend Member Nation, Medicare Application project using iPad tablets for insurance agents.

·   Triton Digital, CCHSFS, Crain Communications – Apttus, InvoiceIT, Steelbrick, and integrated DocuSign implementation and optimization including SAP integration and Salesforce Marketing Cloud.

·   Bio-Rad – ServiceMax implementation using mobile iPad and Android devices including offline access and custom Visualforce prototyping.

·   J.P. Morgan Chase – Visualforce landing page development, custom webservice development, Apex triggers, helper classes; major assessment of Salesforce within virtual card division. Sales load automation, marketing automation, lead scoring with Pardot, Eloqua, email relay setup, single sign-on.

·   U.S. GSA/DCM (gsa.gov, mayor.dc.gov) – developed Google mapping integration, Service Cloud heat map development, event management and marketing automation in Salesforce with ExactTarget and EventBrite.

·   RISI – Major data cleanup initiative in Salesforce and MySQL back-end using Demand Tools, PHP, and Apex.

·   Monster Worldwide – multi-thousand worldwide roll-out of Salesforce, Apttus CPQ, Informatica; substantial Salesforce integration development; multi-vendor management; Salesforce deployment, Perforce.

·   GE Healthcare – developed custom case management, portal, approval process and workflow solutions.

·   Johnson & Johnson – company-wide rollout and integration effort using Salesforce, Teradata and Informatica to present complex account hierarchy and sales history; analysis and activity management; major collaboration initiative with Chatter, Salesforce1, and Visualforce customization.

·   JDA (software supply-chain) – Apttus contract management, agreements, subscriptions, and management of renewal cycles with Visualforce and JS validations.

·   Monsanto – Project work with SAP ECC and Glovia in Salesforce for sales order and inventory management, web service callouts to Cast Iron for consuming inventory data not persistent in Salesforce, in addition to product hierarchy and custom UI development and workflows in Salesforce.

·   Constellation Brands – field rep application with Salesforce1 and Android and iPad tablets; custom Visualforce and Salesforce1 mobile to display activities for the day, directions with Google mapping API to display ‘customers nearby’; ‘recap email’ to manager with picture upload using HTML5 to compress images/thumbnail.

·   Georgia Pacific – optimization of existing Salesforce environment and assistance in the setup of internal Salesforce team after hand-off from a large Salesforce vendor.

·   Equifax – connector development between Salesforce and Equifax; assistance to professional services division.

·   Millennium Trust – development of partner portal, marketing automation, integration to back-end account holder information, document and content management.

·   CommVault – extensive Salesforce development in major roll-out of Salesforce to a worldwide channel partner community; Cornerstone learning management system, sales methodology initiatives, and Agile/SCRUM project management.

·   Coca-Cola – application migration from Lotus Notes to Salesforce including Force.com custom cloud development with complex workflows, approval processes, custom UI/HTML5 development, campaign and event management, Content, Communities, and Single-Sign On.

·   Easy Financial – Loan Application System (LAMS), schedulers, collection management, activity management, case management, ININ auto-dialers, Twilio SMS, email relay, CTI integration, console tab, dynamic list views, view and edit page development,

·   Gigi’s Playhouse – major nationwide deployment of Salesforce to replace Donor Perfect. Development of volunteer management application in Salesforce, aeoflex.com/volunteer-app.

·   Encore Financial – FinancialForce, Eloqua implementations with Salesforce.

·   Coyote Logistics – account hierarchy, .NET integration, Chatter and customization of many out-of-box features for sales cloud implementation; formulas, record types, and integration with transactional data. 

·   Apollo Global, BPP.com, Deltak, Easybracket, and WMG – worked with Force.com Sites to manage students, classes, product catalogs and ecommerce shopping cart integration via Quantum and Authorize.net.

·   CareerBuilder - led the roll-out, migration and development effort from Pivotal .NET to Salesforce CRM.

·   Sonova/Phonak – worked with multi-currency, multi-language, and SAP R/3 integration.

George has experience with call center and field service application experience ServiceMax. George has worked with numerous non-profits to develop donor management, event management, volunteer management, POS, fundraising and auction management application/integrations. George has experience with marketing automation solutions including Pardot, Salesforce Marketing Cloud ExactTarget, Sendgrid, Mandrill, Amazon AWS/S3, mobile development. George also has experience with FinancialForce, Steelbrick, InvoiceIT, Apttus CPQ (Configure Price Quote), Web Service development, landing pages, integrations, and data load automation/cleanup. George is typically 70% technical Salesforce development/architecting and 30% functional engagement with business, project management, managing offshore development.

 

Telpoint Communications

CRM Consultant / Administrator / Engagement / Project Manager

October 1998 - December 2007

·   Implemented and administered Microsoft SharePoint, MS Exchange, Dynamics CRM, unified messaging and call center solutions

Digital Network Development

CRM/CTI/Call Center Consultant / Administrator / Engagement / Project Manager

January 1993 - October 1998

·   Implemented and administered LAN/WAN and telephony, unified communication solutions using Inter-Tel, ShoreTel, Cisco, TeleVantage, Novell GroupWise, Lotus Notes, Microsoft Exchange, Goldmine, Saleslogix, SharePoint, Citrix, Adtran, Nortel, Polycom, Tandberg

ASD Application System Design

Software Developer / Business Analyst

January 1990 - January 1993

·   Developed RBase, DBase, FoxPro and Borland applications and reports for financial services industry

TECHNICAL SKILLS:

Salesforce.com EE/UE/PE/NPSP, Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, IoT Cloud, Force.com Platform, Salesforce1 Mobile Platform, Lightning Components, Visualforce, Chatter, Communities (Customer & Partner Portals), Force.com Sites, Data.com (D&B/Jigsaw), Salesgenie, Database.com, Heroku, AppExchange ISVforce, Social.com, Work.com, Desk.com, Remedyforce, Case Management/Solutions, Articles, Knowledgebase, Live Agent, Open CTI, Axure RP7 and Keynotopia Wireframe/Prototyping; Deployment Expertise, Eclipse Helios Force IDE, Jenkins Continuous Integration, Source Control, SVN/Subversion, Perforce, GIT, Bitbucket, JIRA Agile, Kanban, Scrum, Glovia Order Management, Inventory Management SAP R3 ECC, NetSuite, IDocs, BAPI, OAuth, SSO, SAML/ADFS (Federated/Delegated), Siteminder, Ping Identity, Salesforce Identity, EAI & UI Integration, Mulesoft ESB, Relational Junction, Apex Data Loader, Workbench, Informatica, Talend Open Studio, Jitterbit, Cast Iron, DataPower, Visualflow, Cloud-Based Flow, Apex Web Services API, SoapUI, Web API, SMTP/Email Relay, Confluence, Bamboo, Selenium, SymbioTeam, Jira, Rally, Agile Accelerator, Boomi AtomSphere, SnapLogic, Scribe, CozyRoc, RSSbus, iBolt, Menticorp, Riva Cloud, DreamFactory Snapshot, DemandTools, Cloudingo, DupeBlocker, RingLead, GridBuddy, Qlikview, Actian, Teradata, Cognos, Business Objects, Crystal Reports, AppExtremes Conga Composer, Drawloop DDP, EchoSign, DocuSign, MS Dynamics CRM/POS/NAV/GP, QuickBooks Pro/Enterprise, FinancialForce, Apttus CMR/CPQ, Big Machines, SteelBrick, QuoteQuickly, ServiceMax, Twilio, Five9, ININ Dialers, Vertical Response, ExactTarget, Mail Chimp, Mandrill, SendGrid, Marketo, Eloqua, iContact, Constant Contact, Genius, Act-On, Cirrus Insight, InsideView, Pardot, Radian6, GeoPointe, FunnelSource, Google App Engine, Taulia, InGenius, ShoreTel Sky, ShipCRM, Zyme ChannelView, Rypple, WorkDay, Jobscience, Xactly, SpringCM, Eventley, Gigya, EnrollmentRx, Replicon, Harvest, Concur, ExpenseWire, SpringAhead, LiveTecs TimeLive, Clarizen, Gantter, Sparx Enterprise Architect, Visualforce, HTML5, CSS3, JavaScript, jQuery, Angular, Boostrap, Ionic, Cordova, JSON/REST, XML/SOAP, Lightning Connect/Builder, Lightning UI, Canvas Apps, Connected Apps for Chatter, Firebug, Checkmarx, Amazon AWS (EC2/S3/RDS/RightScale), Box, Dropbox, Google Drive, Adobe Flash/Flex/Air, Microsoft Office 365, BPOS, AppRiver, Apptix, Emptoris, Treehouse, SharePoint WSS/MOSS/Designer, Skinner, BDC MetaMan, InfoPath, Exchange, Blackberry BES, Android, iPhone/iPad (Xcode/Objective-C/Swift), RhoMobile, Sencha, iScroll, SpringCM, OnBase, RightFax, OpenText, Vignette, Laserfiche/Kofax, LiveCycle, PaperPort, eScan-IT, Interspire, Open-Xchange, iMIS, Amicus Attorney, Lawson, Endeca, Aldelo, PPI Global Pay, Authorize.Net, PowerOLAP, Microsoft SQL Server SSAS/SSIS/SSRS, Visual Studio C# ASP.NET, Team Foundation Server, LINQ, Silverlight WCF, Expression, DotNetNuke, PHP/MySQL, Zimbra, RightNow, SugarCRM, Zoho, Siebel, SalesLogix, Goldmine, Microsoft Office, Visio, Mindjet MindManager, MS Access, MS Project, Adobe Photoshop, Illustrator, Dreamweaver, Adobe Genesis, Adobe Online Marketing Suite (Omniture), Hostgator, Wordpress, Joomla, Drupal/Acquia, Plone, Google Analytics, Feedburner/RSS, Citrix MetaFrame/Presentation Server/XenDesktop, XenApps, XenServer, Microsoft Hyper-V, VMware ESX/vSphere, Microsoft Azure, Windows Server 2000-2008, Active Directory, IIS, PowerShell, SMS/SCCM, MOM/SCOM, GPO, WSUS, NetScaler, Quest Migration Manager, DoubleTake, Macintosh, Red Hat Linux, NetWare, ZENworks, PlateSpin Migrate, Cisco R/S, IOS/SDM, CiscoWorks, IDS/IPS, PIX/ASA, ISA, WireShark, SonicWall, CheckPoint, Symantec Endpoint/Enforcer, Altiris, SolarWinds, Uplogix, Backup Exec, BakBone NetVault, EqualLogic, NetApp, SpectraGuard, GeoVision, Call Manager, Unity Express/UC500, Microsoft OCS/Lync, Live Meeting, Webex, ShoreTel, Inter-Tel, TeleVantage, RingCentral, Skype, Fonality, Dialogic, Brooktrout, Polycom, Teliris

 

EDUCATION:

ITIL, MCTS SQL DBA, MCSE, CNE, CCNA, CCA

PMP, CISSP, aeoflex.com/pendingcerts.pdf

BBA/BS (Management of Information Systems) – Loyola University Chicago, 2000

Executive MBA – Kellogg Graduate School of Management, 2020 ant.