MICHELLE M. KEEGAN

726 5^th Street, Hermosa Beach, CA 90254
Phone: 310-245-4390

Email: mkeegan@scantekinteractive.com

 

 

PROFESSIONAL SUMMARY

Seasoned Technology Professional with 20 years’ experience in Program Management and translating enterprise business and technology requirements into effective value-added deployments. Solid strategic thinker with proven analytical and implementation capabilities. Extensive hands-on and management experience with SDLC and network infrastructure projects. Effective in planning, prioritizing and managing multiple complex initiatives concurrently while meeting budgetary and timeframe guidelines. Knowledgeable in project management standards including ITIL, PMBOK, Agile and Six Sigma to develop and execute projects. Confident and comfortable working with all levels of management, executive clients and government agencies.

 

CURRENT EXPERIENCE

Sr. Project Manager, Orange People (onsite at Toyota Motor Sales IS Enterprise Systems), Torrance, CA. Jan 2016 to present (2 months). Responsible for driving & prioritizing webcasting and digital signage initiatives and implementing content, distribution and governance polices for Toyota Motor North America. Partner with stakeholders in Corporate Communications, the Toyota Studio, IT, Marketing, Legal, 3^rd party vendors and interning Master’s degree students. Converge and optimize systems and infrastructure as various affiliates and divisions consolidate & relocate to Toyota NA in Plano, TX. Measure buy-in of video distribution channel for cost effectiveness.

 

Technical Environment:

Qumu Webcasting Platform; FourWinds Interactive Digital Signage Platform; Microsoft Azure, Amazon Web Services (AWS); Atlassian Cloud; MS Sharepoint; Box.com; Microsoft Lync Yammer, Chatter, Twitter, MS Windows; .NET, C#; SQL Server 2003 & 2010; SQL Server 2012; SQL Query Builder; Crystal Reports; MS Office Suite; MS Server Exchange; MS Project; MS Visio; Adobe Photoshop/Illustrator

 

Consultant - IS Program Manager, Merle Norman Cosmetics, Inc., Los Angeles, CA. Oct 2013 to Dec 2015.

Reported to COO. Directed, evaluated, selected and executed strategic enterprise information systems initiatives including new ERP, e-commerce, and POS to meet business requirements and address systemic business data visibility issues. Merle Norman Cosmetics is a family-owned established skin care and cosmetics manufacturer with approximately 450 employees and 1300 franchise studios. Used financial analysis tools including NPV to analyze and recommend capital software purchases. Negotiated contracts in conjunction with Legal. Recruited, selected, directed and managed IT employees and 3^rd party vendors. Used Project Management techniques including Agile and Six Sigma to implement and manage cross-organizational projects including:

·   Selection and implementation of a new Enterprise ERP solution which ensured data integrity, provided needed data visibility between departments and met FDA CFR Part 11 compliance regulations. Responsible for end-to-end delivery of a successful deployment including financial analysis, gathering enterprise business requirements, strategic planning, systems and data integration, and risk/change management. Managed corporate employee training on new solution and the application/ administration of CA ETP contract. Handled project status communication to executives and cross-organizational issue resolution. Ensured scope, budget and timeline objectives were met. After 2.7 year ROI time period, company will save $700K annually.

·   Implementation of B2B/B2C e-commerce rollout and creation of a business model that promotes joint profit-sharing between home office and franchise operations without cannibalizing franchise income. Increased home office gross revenue by 6% in first year.

·   Selection & implementation of a scalable Warehouse Management solution. New implementation of handheld barcode scanners to reduce inventory discrepancies and pick/pack errors.

·   Installation of campus-wide wireless infrastructure covering distribution centers and production areas to support the use of new handheld scanners to support pick/pack efficiency and finished goods and raw materials tracking.

·   Re-configuration of the pick/pack lines in two warehouses to improve process/ship time and ergonomics

·   Recommendation, testing and negotiation of the purchase of a cloud- based B2B/B2C Point of Sale solution for 1300+ Studio franchisees to replace the current legacy solution and allow for corporate visibility into franchisee sales data.

·   Selection and replacement of legacy Maintenance Management System. Personally conducted the extraction, transformation and loading of 25 years’ worth of MS Access records to the new cloud-based solution since company was light on human resources

·   Renegotiation of location-based digital marketing contract and managed the implementation of new features including responsive mobile content, SMS campaigns and mobile IVR

·   Creation of cost benefit analysis in collaboration with the CTO that recommended the closure of the East Coast distribution center which reduces costs by $1.2 million annually.

·    Assisted HR Director and COO with selecting, interviewing and hiring a new IT Director.

 

Technical Environment:

MS Windows; .NET, C#; SQL Server 2003 & 2010; VMWare vSphere Enterprise; IBM z/OS; COBOL; Visual FoxPro; SpiceWorks; SysPro ERP; SQL Server 2012; SQL Query Builder; Crystal Reports; JotForm; MS Access; ETL; MS Office Suite; MS Server Exchange; MS Project; MS Visio; CyberStore 2; UniPoint Advanced Quality Management; Formulator; CSoft MegaTrak WMS; Novo CMS; MS CRM; Windows RDC/Terminal Services Client

 

Senior Technical Project Manager, TradeMotion, LLC, Calabasas and Del Mar, CA. 2010-2012.

TradeMotion is a provider of a leading e-Commerce platform and web development services to automotive manufacturers and dealers including Nissan, Volkswagen, Audi, Infiniti, Subaru, and Cars.com. Reported directly to the President, CEO and Board of Directors. Implemented Business Intelligence solution to address lack of visibility into real project costs, chronic scope creep and missed project deadlines.

·   Managed a 12 person team of US-based software developers and database engineers as well as a team of offshore developers whose focus was designing, creating and maintaining customer websites, mobile responsive sites, associated back end customer administration portals, and integrating various 3^rd party applications through APIs.

·   Salvaged a relationship with company’s largest customer with $800K in annual sales after contract had egregiously exceeded its deadline and customer threatened to sue. Closely supervised work and communicated daily on project status until project was completed to customer satisfaction.

·   Prepared SWOT analysis for the CEO and executive committee.

·   Instituted change orders to prevent systemic scope creep. Trademotion had a chronic history of giving away a large number of hourly services and had never used change orders. Implementing change orders gave them transparency into actual project costs and increased billable hours by 40% annually.

·   Conducted end-to-end project development including collecting requirements, creating statements of work, MSAs and SLAs for a variety of automotive manufacturers. Supervised project progress, mitigated risks, and oversaw overall development schedule. Regularly reported project statuses and budgets to executive committee and client customers.

·   Managed internal email migration from Microsoft Outlook to Google Apps for Business to facilitate real-time online document collaboration.

 

 

 

 

 

 

Technical Environment:

.NET; SQL Server 2012; C#; JavaScript; JQuery; EBay API; Paper Thin CommonSpot CMS; UML; MS Visio; MS Project; MS Office Suite; Google Apps; MS Windows; OS X Server, Apple Mac workstations; JIRA ticket system

 

Owner, Scantek Interactive Communications, Hermosa Beach, CA. 2003 - 2013.

Self-employed Project Manager and Value-added Reseller of computer network hardware, infrastructure design and installation services to the public sector.  Independently financed all projects.

·   Prime contractor on $800K Video Equipment contract for Los Angeles MTA for surveillance and audio equipment, servers and installation in Metro rail stations. Procured vandal-proof telephone intercom/cameras, loudspeakers, amplifiers, servers and Ethernet switches. Procured contractors for equipment installation.

·   Multi-year subcontractor on $19 million LA MTA Metro Rapid Signal Priority Expansion that detected and signaled commuter buses through intersections. Provided technical architect services and procured and managed 3^rd party services for system upgrades of local Metropolitan Area Network corridor. Procured servers, outdoor mesh network switches, routers and antennae.

 

Mobileum, Inc., Pleasanton, CA. 12/2000 - 5/2003

Consultant, Professional Services

Mobileum Inc. was a dot-com start-up that provided a Java-based platform that featured SMS, WAP and email Smart Alerts and SmartWallet functionality for integration with wireless applications.

·   Tech Lead/Project Manager on Professional Services team specializing in implementing/integrating Mobileum mobile software on multi-tier Windows/UNIX environments.

·   Integrated Java-based software with BEA WebLogic/ATG Dynamo, SQL/Oracle, and legacy systems. Tech Lead on installations including GT Nexus (formerly Tradiant), and Epoch Partners.

·   Designed front-end mobile interfaces and applications using HTML, CSS, JavaScript, XML, XSL, WML, XHTML. Certified in WAP protocol stack.

·   Tested and debugged software using multiple mobile microbrowsers and desktop emulators (Openwave, Palm, Nokia, RIM).

·   Trained affiliate partners on Mobileum software.

·   Provided technical advisement on conference calls/pre-sales visits.

·   Created Installation Guide for Professional Services team and User Manuals for clients.

·   Assisted QA with testing of new software releases.

 

Technical Environment:

Windows; Unix; Linux; Java; SQL; Oracle; Apache TomCat; BEA Weblogic; ATG Dynamo; HTML; CSS; JavaScript, XML; XSL; WML; XHTML; WAP protocol stack; Perl; FTP/SSH; VPN; Telnet; SMS

 

Ajilon, Mechanicsburg, PA, 4/1998 – 9/2000

Consultant – User Interface Designer and Developer

Consulted at Highmark, Inc. (division Blue Cross/Blue Shield) and PA Dept. of Public Welfare to design and develop websites. Responsibilities included:

·               Re-designing graphical user interfaces of affiliate sites using UI/UX industry standards to allow for a less complex more intuitive user experience.

·               Designing an on-line quotation tool using JavaScript to calculate group insurance rates.

·               Coding and graphics production using HTML, JavaScript, ASP, and Adobe Photoshop.

·               Conducting related cross platform/browser testing and debugging.

·               Redesigning http://www.ucci.com/ (dental provider to 1.6 million)

 

Shultz Foods, Hanover, PA, 1/1996 - 4/1998

Consultant/Intranet Developer

Shultz Foods is an international snack food manufacturer with 500+ employees.

·               Created a new corporate intranet site using HTML, JavaScript and EDI. Site created to provide documentation of standard operating procedures and quality controls. Also included newly installed SAP ERP workflow diagrams and procedures on the intranet.

·               Implemented the use of English to Spanish language conversion software to translate web documents for foreign language speaking employees. Worked closely with the IT Director and the SAP Project Manager to establish a user-friendly web portal.

 

EDUCATION

MSIT, Telecom Mgmt, University of Maryland University College, Adelphi, MD.

Aug 2010, GPA 3.7

BA, English Literature, California State University, Dominguez Hills, Carson, CA and Smith College, Northampton, MA

May 2008, GPA 3.9

 

KEY QUALIFICATIONS

§ 20 years IT experience including: Professional Services; Team and Project Management; Internet and mobile Design/Development; GUI Redesign

§ MSIT, Telecommunications Management

§ Proficient knowledge of PMBOK; Agile, Waterfall, Six Sigma and ITIL project management techniques; MS Project and Visio software; Crystal Reports

§ Development experience in .NET; XML, HTML, CSS, WML, WAP protocol, SQL, JavaScript, J2EE, Oracle, BEA Weblogic, ATG Dynamo; Perl, Unix and Linux OS

§ Outstanding IT troubleshooting and problem solving skills

§ Adept in contract review and negotiation

§ CCNA course work