Prithviraj Das

Email:  prithviraj.das@gmail.com
Cell:  925.963.1783

 

 

Professional Summary

 

·               Accomplished Business IT professional with over 17 years of experience as a Program/ Project Manager, Product Manager, Business Process Architect, Analyst, and Software Developer.

·               A self-motivated and target-driven professional with excellent Managerial, Communication, Interpersonal, Organizational and Leadership skills.

·               Ability to adapt and excel under diverse and challenging environments through strong Analytical & Problem-solving skills. Excellent team-player and professional enterprise.

·               Management consulting domain expertise encompassing Telecom, Mobile, Semiconductor, Manufacturing & Finance.

·               Extensive Project experience in Web & mobile Application development, e-commerce, IT Infrastructure & Collaboration technologies, ERP.

·               Strong experience in Project & Portfolio management methodologies including Waterfall, Six Sigma & Agile Scrum, Business Process Modeling, Analytics & Governance.

·               Proficient in Program Management, Vision & Execution Strategy, Resource Planning, Budgeting, Forecasting, Market & Trend Analytics, Change & Risk Management.

·               Strong experience in Requirement Management, Quality Assurance & Release Management.

·               Experience in Enterprise Architecture Design & Implementation, Business Strategy & Continuity, Global Operations, Stakeholder & Partner Management.

·               Extensive Product development experience in Unified Internet & Mobile technologies, Web Portal Products & Services, Application Integration & Online Portfolio Services.

·               Experience in Cloud architecture, XaaS Product development, Testing, Implementation & Operations, Service Process modeling & Integration Strategies.

·               Experience in Business Intelligence, Reporting & Optimization, Digital Marketing.

 

 

Education

 

M.S., SD State University, USA

B.S., University of Calcutta, India

 

 

Professional Experience

 

 

Cisco Systems

IT Program Manager,

Global Information Service                                                                [Oct 2014 – Nov 2015]

 

Conceptualize & build a ‘Next Generation’ enterprise cloud-based, on-demand application: File Transfer as-a-Service - a hi-tech, secured Cloud B2B portal application serviced via API-enabled PaaS infrastructure.

 

Responsibilities:

·               Program Manager to FTS portfolio; ownership of complete platform & service-level projects. Manage Program portfolio, from inception to delivery: Project Plan, Business Analytics & Product Requirements, Portal development, Testing, Operations and Maintenance.

·               Conceptualize & deliver enterprise cloud infrastructure solution for the FTS (File Transfer as-a-Service) NextGen project to Cisco business stakeholders under an Agile environment.

·               Formulate & manage Project collateral; Plan, Budget & Resource estimation, tasks & deliverables across global functional teams to execute successful program delivery.

·               Collaborate with IT client teams and Cisco Business units to increase adoption of the NextGen PaaS Services; lead Product Roadmap & Value Proposition agenda, focus group discussions and Solution security.

·               End-to-end Vendor Management (RFP, SOW, PoC, SLAs), Technical Migration strategies, Business Process & Customer Requirements definition, Architecture docs, Project Implementation and Delivery Plans.

·               Publish program communications to partners, clients, senior management & key stakeholders; Strategic Communications to negotiate internal & external risks.

·               Own & Lead web social collaboration (Wiki/ WebEx Social/ JIVE/e-store marketplace) & product development under Hybrid AGILE: Product Backlog, User stories, Sprint Dev, Unit & Integration Testing, UAT, Transition & Release cutovers.

·               Streamline current Operational Support & Cost/ Revenue model, contribute to Business Process definitions, recommend Best Practices for long-term adoptions.

·               Involve as an idea and design broker between technical and business teams in order to maximize business value and successful Program completion.

 

Environment: Cisco Collaboration & Infrastructure solutions, InfoSec, MVDC Data center, OpenStack, IBM Aspera (PaaS), Jive WCM, MS Project, JIRA, Agile, ITSM, Apache, Linux.

 

 

Cisco Systems

Program Manager, Sr

Cisco Advanced Services                                                                     [Apr 2013 – Oct 2014]

 

Cisco Cloud initiative, Video-as-a-Service (PaaS): Customized Video Telecommunications Cloud solutions delivered through Cisco global infrastructure for existing or new Cisco franchises.

 

Responsibilities:

·               Create Project plans from Concept to Delivery, defining PDLC & aligning multiple program tracks and leadership, define cross-functional interdependencies, milestones & deliverables.

·               Implement key Business Process Roadmaps & Strategies with Business Sponsors, Architects, Field Engineers and Service Providers.

·               Lead Product Development, Business Operations readiness, design review & UAT with Business Service providers & external stakeholders.

·               Create enhanced Operate model via Web Portal on Supply Chain, Field delivery and Solution Support to integrate Product roadmap & vision.

·               Manage Project tasks & deliverables, lead Program Team meetings, Scrum Sessions/ Reviews, orchestrate cross-functional discussions as Product Owner, dependencies & contingencies.

·               Ensure clarity and best practices on Requirements, Design & Architecture; conduct Partner & Customer negotiations, Risk Management.

·               Evangelize team Social Portal: design & administer, content design, development & maintenance for enhanced features & functionality              user experience, and customer visibility.

·               Provide feedback/ escalations and status updates to Executive Management on Program status, contingencies and recommendations via Presentations, Dashboards & IWE.
 

Environment: MS Project 2010, SFDC, AGILE, Video Cloud solutions & technologies, Unified Communications, Cisco CaaS/ HCS Datacenters, Jive WCM, eStore Marketplace, CSDM.

 

 

KLA-Tencor

Program Manager, IT

ERP Applications & Infrastructure                                                        [Nov 2012 – Mar 2013]

 

Engineering Application (ERP) Development, Optimize & Release, Implementation, Integration & upgrades, Business Process modelling.

 

Responsibilities:

·               Engineering Application (ERP) Development, Implementation & Integration, Business Process modelling, Program Operations.

·               Develop Project Requirements, Implement & Manage Project initiatives. PLC & Portfolio Management.

·               End-to-end SDLC Management: Project Planning, Product Backlog, Initiation, Development, Quality Assurance & S/w Release Management under a matrix environment.

·               Conduct Program Review meetings, provide Status updates, Risk mitigation plans, Presentations & Reports to Executive Management & Business/ IT Stakeholders.

·               Partner engagement strategies & negotiations on Infratsructure, Schedules and deliverables including SOW, Contracts, BOM, Revenue models, Technical Feasibility & Risk analysis.

·               Create Transition plans, postmortem Reports, KPI / ROI. Conduct Operational Readiness review, UAT sessions and Go-live cutovers.

 

Environment: eQuality, Business Objects, SQL Server, BMC ITBM, ServiceNow, HP Quality Center, PPM, Kintana, SharePoint K2, SAP, Clarity Agile, PeopleSoft, MS Project, SalesForce, SOX.

 

 

Cisco Systems

Project Analyst,

Cisco Services                                                                                    [Sep 2012 – Nov 2012]

 

Service Cisco Business Community on Product Support & enhancements, Technical services and Customer Support via Online channels such as Community Web Portal, Social Media, Forums, Blogs, Wikis and Widgets.

 

Responsibilities:

·               Provide leadership on solutions and strategy based on industry research, including Development of brand appropriate architecture and layouts.

·               Create Design requirements, collaborate QA/ UAT efforts with Cisco IT. Support Product vision on Cisco’s Social Media platform, Web Collaboration and Customer Outreach programs.

·               Research and build prototypes for User Interface designs, Widgets, mobile Apps for Cisco Support community and Cisco Social Portal.

·               Create Business Process designs, product visuals, artifact definition, user story boarding and sprint documentation. Collaborate using internal team Wiki space.

·               Create BRD, Status Reports and Project documentations on development platform migration to CODE. Liaison with Media managers for marketing events.

·               Build strong working relationships and facilitate teamwork with Business stakeholders, developers, QA and other cross-functional entities.

 

Environment: JIRA, Web 2.0, CSS, Adobe, UX, Web Services, Wiki, Widgets, Cisco Social ECM, Azure, HP SM, Android, iOS.

 

 

Medha Labs

Program Manager,

ERP & E-commerce Applications                                                         [Dec 2011 – Aug 2012]

 

Medha Labs is an enterprise software-application development company, providing a wide range of software applications and managed services to Clients across Europe, Africa & South Asia. Products involved an e-commerce (B2C) system for an online Retail channel, including Business Process & Portfolio Management solutions.

 

Responsibilities:

·               Manage Program initiative and deliverables, Project Risk, Resource & Release Management.

·               Manage complete project life-cycle via SCRUM, including Portal UI Design & development, Customer Requirements docs, Dev, Test, Integration Testing, UAT, Release Planning.

·               Client communications, Transition planning, Vendor management & Operations.

·               Create Technical roadmaps, business process workflows for custom Implementations & Support, alignment of resource needs. Implement best practices, consulting strategies.

·               Custom online training delivery to Customers & Professional Services.

·               Manage Client support through Saas based ITSM and repository workflow design.

 

Environment: Web 2.0, Adobe, Fatwire WCM, MS Visio, ITIL, SharePoint workflow, SalesForce SaaS, Amazon Cloud, SCRUM, Oracle Fusion.

 

 

Principal Financial Group, Des Moines, IA

Functional Lead,        [Sep 2011– Dec 2011]

SBD IT Applications

 

Implementation & Development of a new Business Process model and associated Web-Portal Development & Deployment. The Project also encompassed BI Data-Warehousing, Data-Center integration, Web Content Management and Mobile Application support.

 

Responsibilities:

·               Lead Business Systems Analyst to create Functional & Technical Requirements on enhanced Risk Management portfolio to extend to mobile applications & digital media.

·               Liaison with executive Business sponsors & Project stakeholders, lead full Project life cycle using Waterfall.

·               Track Defects & Enhancement Requests across the Client base.

·               Author knowledge repository, conduct Unit Testing, Acceptance Testing (UAT), Post-mortem

·               Identify key areas of Knowledge Management system platforms during platform integration.

·               Ensure Quality control and Best practices; adhere to GRC standards and Business Process workflows.

 

Environment: MS Project 2010, Visio, SQL Server, Alfresco, Softrax, SAP, Quality Center, SharePoint, .NET, SaaS, Android applications.

 

 

Cisco WebEx Communications, Santa Clara, CA

Project Manager, Sr           [Jun 2010–Apr 2011]

Enterprise Architecture & Applications

 

Overhaul existing Webex e-commerce & Web Portal design framework, creating & extending a Business Service application to enhance Product Quality, workflow optimization & UX. Technical collaboration with an external Business Service provider, including system &  application integration, B2B Business Process & workflow definitions.

 

Responsibilities:

·               Create Program Plan on Infrastructure, Portal Development & Partner Integration. The Application Portal consists of backend integration with 8 disparate Business applications – Oracle Finance, SFDC, OneView, Bliss, BO, Documentum, ERP apps, etc.

·               Manage End-to-end Program deliverables across Cisco cross-functional business. Create & maintain Project plans, lead Project team meetings in an Agile environment.

·               Application Design & Development, Testing & UAT, SDLC Release Management (CC/ timelines/ gates/ post go-live), Customer Onboarding, Service Ownership.

·               Engage directly with Internal/ External Customers (Service Provider) on specific requirements, Development, Operations & Delivery.

·               Conduct information security review & Access management audits, manage network failures or security breaches, re-engineer policy updates.

·               Author Business Requirements (BRD), Functional & Tech Specifications, Customer Training, Post mortem Reports and Customer Engagement/ Communications.

·               Track progress and provide Status reports & Presentations to senior management. Ensure Project Plan follows Change Control protocols, Compliance & Continuity.

 

Environment: Oracle, Oracle Financials, BRM, MS Project, Visio, WebEx OneView, e-commerce, Salesforce SFDC, Java, SAP, Jira, Fatwire, Web Services (SaaS), Content Management, InfoSec, Cisco Datacenter & Infrastructure services.

 

 

Harland Financial Solutions, Pleasanton, CA

-Product Manager,

-Business Systems Analyst, Supervisor                                                    [Feb 2008–Jun 2010]

 

HFS (UltraData) is a financial software development company managing 46 Enterprise System solutions, serving 6,500 clients. Harland provides highly complex, enterprise Core Processing Systems to Banks & Credit Unions. UltraData also serves as a SaaS provider to over 200 online CU customers, a Cloud infrastructure for external vendors and financial service providers.

 

Responsibilities:

Product Manager:

·   Manage multiple project life-cycles on in-house s/w development encompassing Bank core system, & Lending portfolios,

·   Conceptualize and develop enhanced & secured Internet & Mobile banking products via SaaS Web Portal channel – a superior UX Web Application integrating highly complex & diverse applications.

·   Lead Project Fusion, a company merger project, to unify 7 Business units into a standardized, feasible space with disparate technical platforms & Business Processes.

·   Conceptualize & Lead program to migrate legacy business systems into SaaS-based ASP platform using enhanced B2B capabilities under an automated environment.

·   Conceptualize & lead pilot projects to migrate Waterfall methodologies into Unified or AGILE Business Processes.

·   Project Planning, Communication & Control Plans, Resource Estimation, Budgeting & Scheduling, Risk Assessment, Stakeholder communication & Reporting.

·   Integration Projects based on SOA restructuring, Online Content & Portal Management.

·   Lead Requirements Management repository system design and configuration, Application Server integration with Exchange & Windows Services.

·   Implementation of Web Content Management & Integration solutions, User centric Web Design, Cloud-based CRM.

·   In-house s/w development Projects encompassing Internet/ mobile transactions, core System upgrades and maintenance, Integration testing & UAT.

·   Manage Installs/ Upgrades, License Management, Customer Audit & Ops Support.

 

Business Systems Analyst, Supervisor

·   Training & mentoring Business Analysts to adopt superior Business Analysis and modeling techniques, work as a functional BA on critical projects.

·   Implement RUP/ AGILE methodologies as SDLC, Use Case driven elicitation practices, Iterative Requirements & artifact authoring process, User-centered design practices, and standardized best practices.

·   Conduct Beta-training sessions with Testing team for post Go-live sessions.

·   Liaison between Professional Services and Product Development on Change Management issues, mediate resolutions.

·   Author Use Cases, BRD & FRS, Request for Enhancements (RFE), Customer Training manuals & demos, Perform Integration Testing, focus-group analytics.

 

Environment: ASP.NET, SFDC, UltraData CRM, SharePoint, Visio, SaaS, Google AWS, TopTeam UML, SCRUM, IBM UniData, SQL Server, VMware, OnBase, HP_UX, AIX.

 

 

 

Cisco Systems Inc., San Jose, CA    [Dec 2006–Jan 2008]

Project Manager, Operations

Cisco TelePresence IT

Responsibilities:

·               Project & Operations Management across a Global theater, Functional processes development, Requirements management; document & maintain Use Cases, Operational Matrix and Process workflows. Technical & operational support for Cisco TelePresence Systems production units globally.

·               Maintain Coordination between Business, IT & Management; conduct high-level briefings between stakeholders to facilitate optimization of existing Process workflow.

·               Feasibility study & strategy for operational continuity; monitor and troubleshoot network devices & services, conduct UAT on new Production units.

·               Manage operational process, monitoring and controlling Executive TelePresence meetings, re-engineer customer feedback to facilitate product enhancements.

·               Supervise periodic system firmware upgrades to network devices, maintenance of inventory. Maintain metrics, create communication plans for all operational and support issues.

·               Troubleshoot and initiate action plans for all technical issues related to TelePresence System configuration and enhancements. Training onsite support personnel.

 

Environment: Cisco TelePresence, CUCM, Cisco Unified Meeting Place, MS Exchange.

 

 

Fishback Financial Corporation, Brookings, SD                              [June 2004 – Dec 2006]

Business Systems Analyst

 

Responsibilities:

·               Development of Business & Technical Requirements/ Business Processes for Bank’s core system, or external processors (Metavante).

·               Work on core systems on daily Banking transactions, analytics & reporting, Project Strategy.

·               Lead multiple National Credit card & Revenue products: conception to implementation. Devised automated BI report generation processes.

·               Gather and analyze Business Requirements, create Functional Requirement Specifications.

·               Work on Data-warehousing to customize and optimize database tables.

·               Defect Tracking and Requirement Change Control Procedures.

 

Environment: Microsoft Office, Visio, SharePoint, Hummingbird, BO, RUP, Remedy, CRM suite, Teradata, MS SQL.

 

 

BRAINWARE COMPUTER ACADEMY                                                    [Feb 2000 - Apr 2003]

Program Manager, Software Architect

·               Manage Operations in IT implementation.

·               Participate in Business Strategies

 

 

NETSPACE TEHCNOLOGIES                                [Jun 1997 – Jan 2000]
Project Manager and Sr. Software Developer

·               Web Portal Development for 16 Clients during the tenure. Specialized Products included e-commerce, B2C & CRM applications                                                                                   

 

 

KAIZEN SERVICES- an IBM Service Partner                [Jan 1997 – Jun 1997]
Web Developer

 

 

Professional Reference: Available upon request.

1