Strategize and define requirements for custom eCommerce and CMS solutions focused on WordPress for clients with revenues under $1M.

Define all technical and design elements for User Experience, Design and Application layers. This includes configuring & optimizing LAMP/LEMP stack Cloud Servers for scalability to meet & exceed 50,000 unique visitors per month.

Manage Hosted DevOps environments for 3-5 contract developers using GitHub, development, testing and staging server environments using PaaS/IaaS services like AWS EC2/S3/Route53 and

Control panels WHM/cPanel and ServerPilot.

Deliver Search Engine Marketing (PPC-Paid Traffic) and Search Engine Optimization (SEO-Organic Traffic) for local business lead generation.

Charter Communications - Greenwood Village, CO    Jul 2014 - Jan 2015

Product Manager (Consultant) – Launched B2B Cloud Services Portal

Cable MSO

·   Product & Project Managed the successful launch of B2B Voice & Cloud Services Portal for Charter Communications - meeting the expected launch date under budget of $1.2M – during the unknowns and constraints of a merger with Time Warner.

·   Led a cross-functional team of 10 consisting of internal/external BA’s, UX/UI Designers/Developers and Backend/API Developers from 3 different consulting firms, a handful of voice & cloud platform vendors along with internal Voice, Video & Cloud product managers and IT players – specifically accountable for simplifying and enhancing the customer’s User Experience (UX) in adopting the new portal.

·   Day-to-Day involvement leveraging Project Management and Technical Business Analysis skills where needed to help the Business Analysts, UX Design, Front-end and Back-end Developers meet Minimum Viable Product (MVP) goals in an AngularJS & AWS environment.

·   Collaborated with the Cloud Services Product Team & Development Team Consultants to define  Information Architecture, UX Design and Technical Requirements for a new Content Management System (CMS using Drupal). This replaced an outdated Drupal CMS solution resulting in enhanced delivery of customer care content.

·   Shaped market competitiveness for Business-to-Business Cloud Services using industry experience and creative thinking to launch the B2B Portal - meeting the expected launch date under budget.

·   Quickly ramped within a week to learn Charter Business Operational Support Systems (OSS) and Business Support Systems (BSS) including Product Offerings, Sales Ops, Provisioning, Billing, Care. Documented Work & System Flows enabling the team to have a reference when considering the intergration of features into the B2B Portal ensuring we did not impact operations or business support.

·   Agile Evangelist.  Evangelized Agile & ScrumBan best practices within the team and utilized Charter’s JIRA & Confluence tools for keeping the team communicating and tracking during Sprints for optimal product delivery. Ran Scrum meetings when necessary.

·   Conducted competitive, peer and customer research to identify new product requirements and ensure product features served both Charter’s market needs and customer’s best interests.

·   Developed detailed documentation of requirements for new services and service enhancements, including: Customer Personas, User Experience Flows, Minimum Viable Product Briefs, Product Requirements, Business Cases, and Agile User Stories.

·   Defined requirements and managed expectations (SLA’s) with vendor partners regarding UI/UX, application integration. This involved collaborating with incumbent (Parallels, Mozy & F-Secure) and new Cloud SaaS vendors (Hostopia & Microsoft).

·   Identified, evaluated and selected technology solutions to fulfill current and future road map needs.

SwiftPoint, LLC – Denver, CO      Jan 2007 – Jun 2014

Founder & Chief Technology Advisor - IT Managed Service & Cloud Services Provider 

Founder of a startup Managed Service Provider (MSP) specializing in providing monthly subscription fixed cost technology support and IT solutions for Small Businesses in Colorado and nationwide. Responsible for Business Strategy & Execution for key aspects of growing the company to include Sales & Marketing, Service Delivery, and Customer Retention. Company operated as a customer’s outsourced CTO & IT department responsible for aligning IT services to deliver on the organization’s business strategy. Including 24/7 IT Support, coordinating all Telecommunications & IT Purchases, Managing IT vendors and Providing Accountability for IT Services through quarterly reporting & executive presentations (Quarterly Business Reviews).

·   Doubled revenue and achieved 25% profitability in the first year of operation, consistently maintained 50-60% profitability magins for 7 years.

·   Leveraged skills in strategy, business development, and channel partnerships to grow the company.

·   Microsoft Partner specializing in providing monthly subscription fixed cost technology support and IT solutions for nationwide small businesses of 250 employees or less.

·   Responsible for 24/7 Operations & Service Delivery of IT services including recruiting and managing hundreds of independent consultants that deliver nationwide on-site support and implementation services under the brand of SwiftPoint.

·   Launched and managed ITIL 24/7 NOC/HelpDesk using U.S. and Offshore partners.

·   Launched a new Office365 Practice from sales to service enabling rapid migrations of ISP IMAP/POP and customer Premise Exchange 2007-2013 to the Cloud.

·   Strong experience in full lifecycle implementation services for selling, scoping, planning and implementing multi-site infrastructures involving:

o   Virtualization - setup & operational availability of 3-5 Nines and Recovery Time Objectives < 2 hours using VMWare, Hyper-V, VirtualBox and OpenVZ/Virtuozzo Containers.

o   Infrastructure - Network & Server Upgrades/Migrations

o   EndPoint Infrastructure - Desktop/Office Upgrades/Migrations

o   Wireless Mobility – Bring Your Own Device (BYOD)

o   Data & Voice – Cat5/6/Coax/DSL/T1/LOS Wireless/SIP Trunking for Customer Premise & Hosted PBX

o   Collocation & Cloud – Office365/Azure/AWS and other IaaS/PaaS solutions

o   CCTV & IP Security - Cameras & DVR Networks (Cat5/Cat6/RG68)

Example projects:

Virtual CTO for Real Estate Brokerage (2007-2011) operating in 3 states with 50 RE Agents. Overall responsibility for all technical & business workflow systems to include:

·   Delivering hybrid LAN/WAN, VOIP and Cloud Infrastructure services, including SaaS Hosted Exchange & Office365.

·   Leading the technical architecture & DevOps in support of a highly customized DotNetNuke ASP.NET CMS integrated with Fidelity National Real Estate Solutions, Inc ASP.NET systems for MLS/IDX and Broker/Agent Lead Management.

·   SharePoint Setup & Administration using SharePoint Server 2010, 2013, and Office365

ITIL/CAB Business Analyst for SharePoint ECM Conversion (Oil & Gas 2013-2014)

Project Manager's trusted technical analyst and hands-on integration consultant for integrating SAP & Kofax Document Imaging system for Land department. Used skills in ITIIL/CAB, Windows Server Performance (IIS/SQL), PowerShell, Batch Scripting, functional & technical documentation and vendor management. Liaised daily with remote field staff, onsite IT staff and SAP consultants.

Elicited & Analyzed Current & Future State Information Architecture for $300K Electronic Content Management (ECM) SharePoint 2007 to 2013 ECM project. This included detailed analysis and documention of Records Management/Document Retention across the enterprise.

Key contributor to the ECM SharePoint consultant team responsible for capturing, analyzing and providing best practices for improving Active Directory security for SharePoint 2013 Roles. Included delivering detailed findings and recommendation to CAB Team & executive briefing for cleaning up a multi-forest Active Directory environment.

Pinpointed system failures of the critical Enterprise Document Imaging System (Kofax) running on Windows 2008/IIS. Technically optimized server & application performance, then documented ITIL/CAB processes for improving how IT vendors and staff IT performed maintenance & upgrades. Resulting in reducing average down time of a few hours about every other day to nearly no down time on track to achieve an uptime objective of 3 Nines (99.9%)

CIBER, Inc. – Denver, CO                                 Apr 2005 – Jan 2007

Business Analysis/Solution Architecting/Project Management/Agile Software Modeling 

·   Served as Business Analyst/Solutions Architect for sales & solutions and development teams to help define, estimate, and propose solutions for business opportunities.

·   Performed results-based consulting services for Strategic Planning, Business Analysis, Process Design and IT Assessments with a focus on selecting the right technology products, services, and vendors for clients.

·   Promoted from Project Manager to Principal Consultant leveraging my background in .NET/J2EE SOA/Web Services to start an Software Modeling practice using Model Driven Architecture (MDA) & Agile Modeling (AM) practice for CIBER, Inc., reporting directly to the VP of Technology.

·   This practice was an “overlay” to the entire company for improving how they defined & validated requirements resulting in reduced construction risks and a 40% cost reduction in delivering custom applications.

·   Created High Level Solution Design (HLSD), Software Requirements Design (SRD), and Software Modeling documents to communicate solutions for implementation by “Two-Shore” development teams.

·   Used UML and Software Modeling Tools like Visio, Oliva Nova/Sosy and Sparx.

·   Developed proofs-of-concepts (POC) and prototypes to help illustrate approaches to technology and business problems.

·   Collaborated with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.

·   Presented solutions to senior leadership, client stakeholders and project teams, adapting style to both technical and business audiences.

Clients Included:

United Airlines - Strategy / ITSM Assessment / Project Management

·   Project turnaround of a confidential systems analysis project for a large airline struggling with achieving SLA’s from a Big Consulting agreement.

·   Client was experiencing inordinate ticketing application, network and mainframe outages with extended Time-to-Recovery issues.

·   Managed team of 3 senior consultants to perform deep gap analysis of ITIL Outsourcing Agreements, Technology and Business Processes to uncover what needed to be improved.

·   Developed and presented findings & recommendations to United Airlines Executives for increasing client’s uptime and Time-to-Recovery SLA’s with Outsourcing Partners.

·   Followed the CIBER Project Management Methodology (CPMM) using SharePoint PM tools.

·   Contributed processes and document templates to the PMO, resulting in reducing the political chaos within the project environment, and made it one of the top financial performing projects for Ciber.

DexMedia – Advertising Portal

Solution Architecting / Business Analysis / Project Management

·   Project turn-around for a yellow page media company with departmental “accountability” issues.

·   Provided Business Analysis and transformed Business Requirements into Development Specifications using Use Cases & Activity Diagrams.

·   Used SCRUM to reduce the number of meetings and increase accountability from departments, resulting in milestones becoming more manageable and the development team being more delivery focused.

·   Provided architectural advice to Marketing Team that influenced how the features of the portal would be released.

·   Led a cross-functional team (7) of UI, Database and Business Logic Developers from CIBER and client staff.

IT/eBusiness & Channel Strategy Consulting