From:                              route@monster.com

Sent:                               Friday, May 06, 2016 1:48 PM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: Cloud

 

This resume has been forwarded to you at the request of Monster User xapeix03

Murat Gulver 

Last updated:  11/27/15

Job Title:  no specified

Company:  no specified

Rating:  Not Rated

Screening score:  no specified

Status:  Resume Received


Frisco, TX  75033
US

Mobile: 4696050176   
mgulver@gmail.com
Contact Preference:  Email

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RESUME

  

Resume Headline: Murat Gulver - 2016

Resume Value: aafv7wqsg8bhx6hm   

  

 


Murat Gulver   ·   Page 1

Dell, Inc., Round Rock, Texas

Network / Telecom Engineer, 3/2007 – 6/2008

Brought on board to improve call center operational efficiency through integration of leading-edge technology solutions, including Interactive Voice Response (IVR) applications. Implemented self-directing IVR call systems in Latin American and China to reduce wait times and improve customer satisfaction; integrated use of cloud applications and Cisco ICM to decrease complexity of calls. Influenced technology determination/evaluation aspects of several project roadmaps.

Key Achievements: 

          Eliminated estimated 6 million abandoned calls per month by revising IVR extension dialing process; reduced call flow resources by $2M through self-service IVR application.

          Received kudos from company founder for implementation of Spanish language IVR platform.

Netone International, Inc., Winter Park, Florida

Senior IT Manager, 2/2002 – 3/2007

Supported complex telecommunication infrastructure build and upgrade projects, integrating software and database solutions to improve workflow. Created written policies and procedures to improve day-to-day operations; crafted comprehensive security enhancement and disaster recovery plans to enhance long-range planning efforts. Trained support team, instilling complete understanding of remote call center hardware and servers.

Key Achievements:

          Improved ecommerce capabilities through creation of online interface for customer payments/purchases; reduced outstanding balances by 60% through development of new Collection and Debt Management system.

          Provided technical insight to inform delivery of new product offerings, strategic business expansion to international markets, and merger with European telecommunications company.

          Saved $500K by handling replacement of Low-Cost-Rate Management software in house.

          Decreased down time and increased operational efficiencies through restructuring LAN, WAN, and telecommunication networks and upgrading terminals and call center infrastructures.

~ Early success as Technical Project Manager with Probil A.S. (formerly Bordata A.S.) and as contract Network Administrator with Borusan Makina and Guc Sistemleri ~

 

 


 

Education and Training

Dual Degree: MBA and Innovation & Entrepreneurship (in progress)

University of Texas at Dallas, Dallas, Texas

M.S., Management Information Systems

University of Central Florida, Orlando, Florida

BS, Computer Science

University of Istanbul, Istanbul, Turkey

Professional Certification

Cisco Certified Internetwork Expert (CCIE) written exam ~ Cisco Certified Network Professional (CCNP) ~ Cisco Certified Design Professional (CCDP) ~ CompTIA Convergence+ ~ Project Management Professional (PMP) ~ Six Sigma Green Belt ~ MCSE+I ~ ITIL ~ Dell Server Storage Certification

Publication

McKnight, David, Peter Mitura, Chris Neophytou, and Murat Gulver. Tuning Netfinity Servers for Performance: Getting the Most Out of Windows 2000 and Windows NT 4.0. Prentice Hall PRT, 2000. Print.

 

Technical Proficiencies

Murat Gulver   ·   Page 1

Murat Gulver

14069 Union Grove Lane • Frisco, Texas 75033 • mgulver@gmail.com • 469.605.0176

Enterprise Cloud Architect

Virtualization  | Networking  | Security

Accomplished IT leader offering solid technical acumen and broad-based expertise across business development, solution selling, and project management. Forward-thinking strategist with a history of translating client needs and business requirements into innovative, scalable products/solutions; successfully deliver high-level technical presentations that win new business and expand sales to existing accounts.

Talented relationship management; recognized by clients and colleagues alike as a strategic business partner, trusted advisor, and subject matter expert. Rapidly master new technologies, processes, and products and readily apply knowledge to boost product sales and drive seamless implementations. Relatable, passionate leader. Impressive verbal and written communication abilities.

Highlights of expertise:

       Cloud Architecture

       Cisco Systems

       Network Engineering

       Consultative Solutions

       Customer Relationship Management

       Project Implementation & Oversight

       Team Supervision & Leadership

       Business & Product Development

       Technical Sales

       Sales Presentations

       Data Center Systems

       Telecommunications

 

Professional Experience

Intelinet Systems, Richardson, Texas

Director, Professional Services, 11/2013 – Present

Provide forward-thinking leadership to Professional Services/Project Department, managing engineering team and defining daily priorities to meet client requirements and project goals. Lead teams in design, development, testing, and rollout of complex, multifaceted cloud, storage, virtualization, networking, security, VOIP, and telecom solutions. Manage and enhance existing portfolio of technology-solution products. Maintain internal and external relationships to sustain business growth. Deliver training to technical and sales staff to enhance knowledge of Cloud-age technologies.

Key Achievements:

          Successfully won several new accounts to broaden and deepen customer portfolio.

          Instrumental in creating new technical solutions in coordination with Sales team to advance competitive edge of product portfolio, and fostered organizational restructuring to adapt to changing next-gen service provider and customer demands.

          Enhanced work/information flows to improve customers-service department alignment.

AMD, Inc., Istanbul, Turkey

Country Manager for Commercial & Embedded Products, 8/2011 – 9/2013

Led business development department, overseeing design and deployment of high performance computer clusters, cloud systems, and virtualization technologies for public and enterprise clients. Supervised team members in daily operations, managing prioritization and performance. Evaluated existing technology-solution product portfolio; expanded offerings based on assessment of client needs and continuing advancements in technology. Developed strong lines of communication with various multinational companies, including HP, Dell, and IBM as well as local manufacturers, to establish smooth, beneficial vendor relations.

Key Achievements:

          Drove development and implementation of strategic business development plans, expanding public/private client base by 50% and boosting market share and revenue metrics by 12%.

          Leveraged communication talents to build working relationships with media outlets, boosting brand awareness through coverage of customer and partner events.

          Achieved recognition as designated AMD spokesperson.

          Secured strategic tenders with SGK, Tubitak, and other data center/ISP businesses.

Datateknik, A.S., Istanbul, Turkey

Director – Business Development and Integration, 6/2010 – 8/2011

Brought on to spearhead business development and technology integration efforts. Reorganized 155-person team, capably evaluating team strengths and areas for improvement. Acted as enterprise architect in assessing new products/technologies for solution-driving potential and creating plans for solving technical issues related to convergence of network and system technologies. Applied expertise and business acumen in develop of proposals to support business development activities; facilitated acquisition of partner certificates for strategic vendors.

Key Achievements:

          Proficiently identified and supported adoption of new products/technologies to resolve outstanding technical issues for business clients, driving several multimillion-dollar sales.

          Supported business development and project fulfillment processes for major clients including Turkish Land Forces — Cisco EMEA’s largest security/infrastructure project.

          Effectively positioned VisionApp – Cloud Architecture program in Turkish market, guiding marketing, training, and architecture of VisionApp utilization in private/public clouds.

          Successfully managed projects to improve operations for various enterprise telecommunication company call centers, orchestrating installations of Avaya Call Center Solutions as well as voice authentication and speech recognition technologies.

Ozyegin University, Istanbul, Turkey

ICT Operations Manager, 8/2008 – 6/2010

Provided expertise in range of telecommunication and IT projects. Ascertained technology needs of organization, and enacted plans to fulfill projects for telecommunication systems, network security, asset management, and end-user training within budget and deadline requirements. Implemented full PBX system with voicemail, call accounting, IP end points, and call center functions. Managed vendor relationships for telecommunication, hardware, software, and audio/visual systems.

Key Achievement:

          Efficiently completed multifaceted technology delivery projects well within established deadline, ensuring fully functioning systems 5 weeks prior to university opening.

          Initiated one-card system for streamlined account use across operations.

          Designed, implemented entire telecom/IT system including datacenter, student/staff notebooks, printer systems, wired/wireless networking, security, and campus surveillance.

          Procured software/hardware vendors with best match of business need and optimum price to support streamlined operations and cost efficiencies.

Platforms/Tools:

Azure, VCloud AIR, Amazon AWS, Office 365, Google Cloud, VMware, Microsoft Exchange, SQL, Cloud, Cisco, IOS, Avaya, McAfee, Sonic Wall

Hardware:

Cisco, Cisco Meraki, Cisco Nexus, Cisco ICM, 3CX, HP, Dell, IBM, EMC, EqualLogic, Juniper SRX, F5, Aruba, Avaya, Apple, Brocade, NetAPP, Wyse, AMD, Intel, APC

 

 



Experience

BACK TO TOP

 

Job Title

Company

Experience

Director of Professional Services

Intelinet Systems

- Present

 

Additional Info

BACK TO TOP

 

Current Career Level:

Executive (SVP, VP, Department Head, etc)

Years of relevant work experience:

10+ to 15 Years

Date of Availability:

Within one month

Work Status:

US - I am authorized to work in this country for any employer.

Active Security Clearance:

None

US Military Service:

Citizenship:

Permanent resident

 

 

Target Job:

Target Job Title:

Enterprise Architect

Desired Job Type:

Employee

Desired Status:

Full-Time

 

Target Company:

Company Size:

Occupation:

IT/Software Development

·         Computer/Network Security

·         Network and Server Administration

·         Telecommunications Administration/Management

 

Target Locations:

Selected Locations:

US
US-TX-Dallas

Relocate:

Yes

Willingness to travel:

Up to 25% travel

 

Languages:

Languages

Proficiency Level

English

Fluent

Turkish

Fluent