DOUGLAS O. SMITH
335 Broadmoor Way
McDonough, GA
+1 678.865.3810
dsmith@smithfamilyusa.com
CHIEF INFORMATION & TECHNOLOGY/MANAGEMENT LEADER
Dynamic, client-focused, and accomplished technology professional with demonstrated ability to lead and modernize
large-scale, international technology organizations to increase B2C and B2B commerce and optimize complex social
business and mobile opportunities. Lauded success in leading global IT organizations with 500+ staff and $100M+
budgets to deliver success through invention, innovation, and advanced analytics. Champions IT planning, strategy,
and transformation. Effectively partners with global leaders to drive change, revenue, and growth strategies.
Successful collaboration with multiple blue chip companies and consulting firms. Renowned for forward-facing
vision and proactivity. Resourceful and respected.
AREAS OF EXPERTISE
§ Cost/Benefit Analysis
§ Organizational Leadership
§ Technology Strategic Planning
§ IT Governance
§ Business Intelligence
§ Finance Management
§ Cost Reduction/Expense Control
§ Enterprise Content Management
§ Campaign Management
§ Pricing Strategy
QUALIFICATION HIGHLIGHTS
§ Designed multi-year digital strategy for leading
Marketing and Communication company
§ Identified and lead large scale technology
transformation initiatives across multiple
business units
§ Managed International IT strategic planning and
development efforts across Asia, Europe and
North America for Pan European Organization
§ Established Information Technology governance
processes - ensuring standards, and policies were
aligned to business strategy
§ Implemented data ingestion, cleansing,
aggregation and storage platform
§ Chaired several IT leadership forums between
business units and Technology -- Drove thought
leadership and cross business unit collaboration
§ Produced technology growth strategies that were
the catalyst for retaining $17M in documents on
demand business and projected $40M in new sales
for a marketing and communications business
§ Created cloud based digital content delivery
platform that embedded collaboration and digital
rights management capabilities into personalized
§ Established Global Service Delivery framework
(Vendor Management, Offshoring)
§ Facilitated creation of technology roadmaps for
major financial printing company
KEY SKILLS ASSESSMENT
OPERATIONS MANAGEMENT – Oversaw large-scale Global Technology initiatives in Europe, Asia, Middle East, and
North America; piloted functions in corporate systems, applications development, business intelligence, IT
security, infrastructure, client-facing systems, client success, and enterprise architecture
PROJECT MANAGEMENT – Led migration from multiple ERP solutions to single global ERP instance to achieve
greater inventory accuracy, improved revenue recognition, and accelerated financial reconciliation process;
launched program management office to deliver global technology solutions
STAFF DEVELOPMENT – Launched successful professional development program for technology staff; mentored IT
leadership to achieve 12% increase in productivity and 92% internal customer satisfaction results
TECHNOLOGY MANAGEMENT – Optimized time-to-market efficiencies, spearheaded IT governance programs,
initiated key metrics reporting for senior management, and chaired technology leadership forums
§ Executive Negotiations
§ Marketplace Integration
§ Client Service/Care
§ Predictive Analytics
§ Quality Assurance
PROFESSIONAL EXPERIENCE
STRATEGIC SYSTEMS GROUP, ATLANTA, GA
2013 – PRESENT
SENIOR VICE PRESIDENT – TECHNOLOGY
Responsible for delivering IT Strategy, Tranformation, IT Roadmapping and Application Delivery solutions to
clients in Government, Financial Services and Energy & Transportation field.
Client – Financial Services Firm (Transfer Agency with Equity Plan Services Sector)
Conducting IT Transformation and IT Optimization services. Right-sizing technology team for growth, evaluating
Platform as a Service frameworks, developing roadmaps for software defined data center technology,
consolidating vendors, phasing in DevOps operating model, driving down infrastructure and application
development costs. Investigating Blockchain technology (Distributed ledger capabilities), Big Data and Data Lake
structures to support shareholder intelligence.
Client - Electrical Engineering and Electrical Contracting Firm
Assisted customer in M&A of a 275-person electrical engineering and contracting firm delivering power system,
substation/transformer, conveyor system, and control system implementations across the United States.
Perfomed interim SVP & CIO services until management team was in place. Directed business development,
project controls, technology, and human resources. Oversight of $25M P&L, M&A activities, and 5-year growth
strategy.
§ Evaluated organizationally-challenged IT and Operations team; implement corrective action focused on
overall performance improvement, establish repeatable processes/procedures, and execute plan against
corporate vision and business goals using aggressive acquisition and divestiture strategy
§ Establish go-to-market electrical service capabilities: AIS/GIS substation turnkey delivery model, and
conveyor (mechanical and baggage handling) systems
§ Worked with key business partner to understand and design remote Micro/Smart Grid product offering
business case.
Developed internal Smart Grid product offering along with recommended technology roadmap covering:
§ Business Intelligence
§ Predictive Analytics using neural networks as a learning engine
§ Big Data repository for capturing weather related data, supply and demand data, and energy audit data
§ Business Rule Engine for SLA enforcement
BETTER WORLD BOOKS, ALPHARETTA, GA
2012 – 2013
CHIEF INFORMATION OFFICER
Established technology leadership and direction; piloted Digital eBook Strategy and Commerce/Marketplace
integration efforts with Amazon, eBay, Barnes & Noble, and multiple international marketplaces. Managed
marketplace pricing, analytics, and technical architecture for eBook offerings. Implemented two core themes
(Service Quality, Growth Business) in less than one year. Recruited to transition long-term IT Shared Services
strategy into a consumerized offering, drove innovative thinking and implemented new processes through Digital
2.0 Roadmap strategy. Positioned team for growth through service quality and establishment of key
transformational processes to out-distance competition and established repeatable/sustainable productivity
roadmap with goal of extraordinary customer service through digital technology and innovation.
§ Analyzed ERP consolidation roadmap; documented and reengineered business processes across three
inventory control systems and two order entry systems; simplified orders to cash processes
§ Slashed labor costs by $1.1M across service-focused organization; grew four lean practitioners and increased
executive presence of direct reports with 300+ leadership training hours
§ Achieved 99.98% service defect resolution rate; improved application delivery timeframes to gain $700K in
infrastructure costs
§ Created Digital Customer Framework to drive “Digitalization” of business (DCF) for Web and Mobile
§ Improved Service Quality by 18% by establishing Enterprise Governance processes
§ Overcame fast mover risk aversion (Mobile, CMS, and Analytics)
§ Implemented improved asset tracking and IT chargeback mechanism
§ Engineered five-year strategic road maps instrumental to executive team IT planning; addressed replacement
need risks for end-of-life infrastructures
§ Developed SOA platform (12 core services) for delivering content to 3rd party marketplaces; integrated
orders via 3rd party marketplaces into ERP system
§ Conceived predictive analytics team to improve buy decision and optimize pricing strategies across 53 online
marketplaces leveraging a Big Data repository
§ Reduced Technology Infrastructure OPEX by 38%; launched virtualization solutions with 88% better
recovery performance, decreased facility/cooling costs, upgraded data centers without adding space/staff,
and eliminated $700K in costs
§ Established hybrid environment between virtual data centers with VMware vCloud; facilitated three offshore
development and QA centers of excellence (Russia, China, India)
RR DONNELLY & BOWNE CORPORATION, NEW YORK CITY, NY
2009 – 2012
VICE PRESIDENT, GLOBAL TECHNOLOGY
Directed overall technology global delivery model, application development, technology leadership, digital
strategy, and customer-facing platforms for 388 technology resources across North America, Europe, and Asia,
with $110M technology budget and $65M CAPEX. Advised senior leadership on adoption of content management,
portals, collaboration, mobile and other Internet 2.0 platforms using leading open source products. Established
identity management, service-oriented architecture, document management, and enterprise engineering efforts
within financial services and marketing and communications business units.
§ Created six-staged SOA (Service Oriented Architecture) framework; leveraged standard set of design and
build patterns to reduce application coding and improve client service quality
§ Lowered OPEX (17%) and CAPEX costs (22%) via continuous IT reengineering strategy; launched platform
consolidation and application retirement effort to achieve $3.5M in IT OPEX reductions
§ Defined digital print platform with multi-channel content distribution capability (digital print platform
served as foundation (PaaS) for newly-developed digital client applications)
§ Unveiled IaaS (Infrastructure as a Service) for core client-facing systems; reduced infrastructure growth by
62%
§ Designed 3-year digital strategy framework to support Marketing and Communications $47M business unit
growth strategy
§ Ensured support of social media, ecommerce 2.0, data management, business intelligence, campaign
management, analytics, CRM, mobile, digital rights management, and collaboration efforts
§ 1 of 5 Inventors of a patent on Digital Content Delivery (US 20130254897 A1)
CHEMSTATION, ATLANTA, GA
CHIEF INFORMATION OFFICER/CTO (INTERIM)
Served as CIO/CTO for Industrial Chemical Manufacturer with 190+ clients in Southeast USA. Accountable for
Technology Executive Leadership, IT planning, relationship management, program/project delivery, outsourcing,
regulatory compliance, implementation and support services. Managed key IT investments: ERP, Inventory
Control, Warehouse Management Software, and Sales Force Automation.
2006 – 2009
§ Advanced new business with ERP capabilities (including 100% raw material to finished part traceability) to
obtain key industry credentials (Green Product Certifications, etc.)
§ Slashed inventory costs 18% through ERP Implementation (orders to cash)
§ Increased product level revenues 8% through inventory control process implementation
§ Launched automation of sales force process to increase client contact and core sales data sharing
§ Enabled remote access to sales, warehouse, and customer delivery information; increased warehouse
productivity, reduced inventory holding costs, and improved supply chain process
§ Developed platform to monitor regulatory compliance and ensure environmental compliance
D&B, NEW YORK CITY, NY
2004 – 2006
VICE PRESIDENT OF GLOBAL TECHNOLOGY STRATEGY
Maintained budget within 4% of corporate revenues and reduced global technology costs by $49M (18%).
Managed BU technology budget of $147M; maintained budget within 2.9% of plan and reduced costs by $12M
(8%). Negotiated Global Professional Master Services Agreement and achieved net 15% reduction in ongoing
professional services fees ($2M in ongoing annual support and maintenance costs).
§ Instituted reengineering governance process to facilitate consistent project execution and accountability
§ Spearheaded 5-year technology strategy leveraging Services Oriented Architecture to enable revenue growth
of 11% annually
§ Engineered SOA strategy to reduce number of databases from 680 to 110; consolidated product offerings
onto integrated set of applications
§ Ensured architecture governance process to facilitate top-line revenue growth; led multiple reengineering
efforts resulting in $49.0M and $12M in annualized savings respectively
§ Enhanced development onshore/offshore ratio from 1:3.7 to 1:10; reduced service quality defects by 19%
§ Drove results-oriented team structure with high winning culture results (92% business satisfaction rate)
§ Headed global program management offices covering business system redesign and IT reengineering
1EEUROPE LTD, LONDON, ENGLAND 2001 – 2004
VICE PRESIDENT OF EBUSINESS & TECHNOLOGY INTEGRATION
Oversaw commerce (B2C/B2B) and technology integration leadership activities across 8 countries (France,
United Kingdom, Spain, Denmark, Germany, Netherlands, Belgium, and Switzerland); led rollout and integration
of relationship management, content management, procurement, engagement management, supply chain
management, and pervasive computing best practices. Identified opportunities to drive revenue and increase
market penetration. Led conversations with press, industry leaders, clients, and executive board members
regarding emerging technologies and trends across Europe. Outlined infrastructure, enterprise architecture
direction, and IT strategy for operating companies and their clients.
§ Directed M&A IT due diligence across 8 European organizations and communicated findings to Board of
Directors and Senior Executives; guided business units in technology use to maximize profits, productivity,
and service
§ Developed and managed standards, information, knowledge, architecture, and infrastructure strategy;
employed hands-on experience in procurement, portal technology, content management, mobility,
application/web and messaging server technology
§ Advised 500+ IT employees with 5 direct reports; mentored business units on B2B marketplaces, CRM, SRM,
governance, knowledge management, and enterprise architectures
MCKINSEY & COMPANY, NEW YORK, NY
1998 – 2001
SENIOR MANAGER
Recruited to design, encapsulate, construct, and integrate firm-wide knowledge into knowledge management
system to increase global use of professional material and resources. Hands on involvement in defining, and
re-designing business processes around knowledge management. Developed several strategies outlining
appropriate infrastructure, and technical architecture changes required for Global sharing of information.
§ Directed a diverse team of project managers, knowledge experts and technical specialist
§ Presented key technology changes, opportunities, and best practice concepts to Partners and Directors
§ Designed Knowledge Management Strategy for future KM sharing
§ Mentored staff on designing adaptable enterprise architectures
Scope: Global
Specialization: All markets/knowledge management and analytics
HORIZON TECHNOLOGIES INTERNATIONAL, TASMANIA, AU
1995 – 1997
PARTNER, IT STRATEGY & APPLICATION DEVELOPMENT
Created high-performing IT Strategy & Application Development team focused on developing technology
roadmaps, enterprise architecture teams, and outsourced application development services for customers.
Increased employee retention by 16% -- focused on training, team building, and recognition programs. Increased
organization revenues by 76%, and new client engagements by 114% in second year of operations.
Administered IT budget of $18M and managed over $137M in client engagements.
§ Managed team that developed Enterprise Wide Testing Strategy for Hong Kong Stock Exchange,
also delivered training on Mercury Interactive suite of tools.
§ Delivered performance testing methodology, strategy and tool set for Rothmans in Kuala Lumpur,
Malaysia
§ Effectively delivered multiple engagements covering: Architecture and Infrastructure due diligence;
Infrastructure Management guidelines; Internet & Intranet strategy definition; Reusability studies;
Application Certification Frameworks; Internet enabling core back office systems (e.g.Billing
Systems); Call Center Integration; Client/Server, Mainframe, and Internet Project Assessments.
§ Doubled IT practice revenue growth and talent for 3 consecutive years.
§ Managed the architecture design, and deployment of an online bookstore. Extended distribution
channel into Asian Markets.
§ Re-defined Technical Architect and Infrastructure for Australia Post. Designed and developed
application architecture strategy, and recommended appropriate technology investments.
Scope: International
Specialization: manufacturing, education and government sector and strategy, planning and custom
development.
ERNST & YOUNG, SYDNEY, AU
1991 – 1995
SR. CONSULTANT TO SENIOR MANAGER
Recruited to lead team of business analysts, enterprise architects, and application developers to implement
supply chain management, financial reporting, forecasting, and customer billing systems. Responsible for
resource management, engagement profit & loss, client management, sales prospecting, project risk management,
and conflict resolution.
§ Lead several complex development engagements (10-25 consultants’)
§ Managed $2.6M in annual consulting revenues.
§ Assisted in development of closure plan for Sandoz Australia's manufacturing plant. Investigated logistical
impact of plant closure on core Information Technology Systems. Reviewed outsourcing of core drug
manufacturing processes and systems. Analyzed cost of IT expenditures and investments. Presented IT
diagnostic to senior management for selling off of core technology to third party.
§ Oversaw strategy and rollout of internal Program Office to manage IT based engagements. Established data
collection and analysis techniques across 129 internal systems, and 22 ongoing projects.
§ Facilitated object-oriented analysis and design sessions for a series of investment banking engagements.
Scope: Asia Pacific Region
Specialization: manufacturing, media, financial services, pharma, project management, enterprise architecture
CAP GEMINI, SEATTLE, WA
1989 – 1991
DEVELOPER
§ Assisted in the design and development of an automated purchasing system
§ Established criteria and architecture for integrating Executive Information Systems into core legacy
systems for determining optimum method for reducing shrinkage.
§ Developed expert system platform to automate the design of custom made heat exchangers for an
aerospace parts manufacturer.
§ Developed Neural Network to assist in DNA/RNA pattern recognition
EDUCATION
Concentration and field assignments in transportation modeling, neutral network design, and artificial intelligence
TECHNICAL PROFICIENCY
Bachelor of Science, Operations Research & MIS, Bowling Green State University, Bowling Green, OH, 1989
METHODOLOGIES & TECHNIQUES: Agile, Lean Project Management, Conceptual Application Modeling (CAM),
VENDOR RELATED PRODUCTS: Visual Studio.NET, Talend, Oracle Financials, HP Dialogue, Adobe Lifecycle,
Great Plains, Microsoft CRM, Microsoft Dynamics, SalesForce, Volusion, Hybris, Apprenda (PaaS)
WEB 2.0, CLOUD & SAAS PLATFORMS: VMWare vCloud, Amazon AWS/EC2, Google Apps, Force.com
ServiceNow, Azure, CenturyLink Cloud
WEB TOOLS, LANGUAGES & ENVIRONMENTS: HTML, XML, IIS, Apache, Talend ESB and Talend ETL,
Web/Application Server, Websphere Application Server, MQSeries, Microsoft.NET Framework, BPEL,
Oracle Fusion Middleware, Java, Python, .NET, AngularJS, Docker, Horton Works (Hadoop)
MARKETPLACE INTEGRATION: Amazon (NA, Europe and Asia), Albris, Half.com, Ebay, Barnes & Noble
Information Technology Strategies and Concepts: Business Intelligence and Analytics, Quality
Assurance, Testing, Service Oriented Architectures, Internet of Things, Container Technologies, Continous
Integration, Blockchain Technology.
PATENT
§ Digital Content Delivery (US 20130254897 A1)
Douglas O. Smith
Resume, Page 7
PUBLICATIONS & TECHNICAL REPORTS
Complete List Available Upon Request
"Managing architecture and change in a Post Internet Economy." Atlanta, GEORGIA, June 2003, 11
"Benefits of a Multi-Target health portal." Paris, FRANCE, November 2002, 18
"TCO Benefits of a shared and semi-centralized IT Architecture." London, ENGLAND, September 2002, 12
"Managing Content across European countries." London, ENGLAND, October 2000, 15
"Impact of European Directive on Data Privacy, and the associated issues in designing Pan European
Applications/Solutions." Stuttgart, GERMANY, July 2000, 8
"Organizational alignment impact by using technology as a competitive tool." Tasmania, Australia, January 1997,
11
"Best practices in content management, procurement and supply chain management and their associated Key
factors for Success." London, ENGLAND, March 2001, 32
"Aligning Infrastructure and Architecture objectives in order to achieve application architecture benefits." Paris,
FRANCE, May 2002, 27
"European Knowledge Exchange." London, ENGLAND, July 2000, 7
"Repository Grid Systems (Knowledge Acquisition)." Cogitas. Grenoble, FRANCE, January 1991, 19
"Creating a CIO Roundtable." Aarhus, DENMARK, March 2001, 4 "Pan European IT Services Model." London,
ENGLAND, August 2000, 8. Value of a Pan European IT delivery system
"Knowledge Management Architectures." New York, NEW YORK, January 1998, 6
"Digital Marketplace using Reverse Auction Technology." Stuttgart, GERMANY, April 2002, 14
"Improving Service Quality by leveraging Web Services." Parsippany, NEW JERSEY, July 2006, 11
"Reengineering while improving Customer Value." Short Hills, NEW JERSEY, March 2005, 8