Joe Goldberg

joehgoldberg@gmail.com | 516.510.7383

Information Technology Director

Strategic Planning: Align technology road map with business objectives,

gaining organizational buy-in by establishing common goals and creating a

unified vision with clear objectives, roles, and responsibilities.

Cloud Services | Data Center Management | IT Operations | Infrastructure Management

Drive Network & Data Center Optimization — Extend Capacity & Cloud Capabilities — Fuel ROI

Qualifications

  § Excellence in Technology

Strategy & Execution

Team Leadership: Assemble and lead high-powered teams, sparking

ingenuity by enabling the freedom to innovate within a high-accountability

structure that is schedule-focused and client deliverable-driven.

Business Acumen: Possess a keen business mind with a strong

understanding of financial processes and management, including P&Ls,

cost-benefit analyses, and pro forma statements to evaluate opportunities.

Professional Experience

NECTAR SERVICES CORP. – Farmingdale, NY

Company with 80 employees monitoring/supporting VoIP/UC solutions via the Cloud to service providers.

2013 – Present

Director of Cloud Services and Operations

Direct team of 6 in management of all customer Cloud services delivery and internal technical support in

high-availability 24x7x365 operation. Lead technical solutions and relationship management for biggest

account, Microsoft. Design and execute strategies to bring company to 95% Cloud environment.

  § Change Leadership: Orchestrated technology services and process change management initiatives.

  ü Guided transition to independent DevOps framework to drive application quality and to make

development and release delivery more nimble to meet dynamic market demands.

  ü Standardized configurations, automated server cluster installs, added flexibility, and cut

provisioning time from days to hours with internal VMware and hosted Rackspace/AWS/Azure IaaS.

  ü Transformed IT infrastructure monitoring policies and integrated centralized logging, monitoring

suite, and alert management solutions to improve capabilities and troubleshooting response.

  ü Cut $12K in monthly AWS hosting fees by implementing least-cost routing model for QA of virtual

machine deployment, using Jenkins, Git, Chef, and custom scripts for automated regression testing.

  ü Spearheaded internal transition to Cloud/SaaS solutions, including Office365 and Salesforce CRM.

  § Customer & Partner Relations: Managed key customer (Deutsche Bank, Google, Microsoft, ADP,

1800-Flowers, MetLife) and technology partner (AWS, Rackspace, Microsoft, Cisco, VMware) relations.

  ü Boosted customer satisfaction from ~75% to ~97% by creating ticket management, escalation,

self-service portal, knowledge management, and communication processes for 5K tickets/year.

  ü Oversaw SLA and QoS performance of MS Express Route partners and managed Azure NOC issue

alter/resolution for deal with Microsoft to handle all Skype for Business monitoring (Lync).

FALCONSTOR SOFTWARE, INC. – Melville, NY

Publicly traded (NASDAQ: FALC) provider of data protection and storage virtualization solutions.

2005 – 2013

Director of Hosted Services

Hand-picked by CEO to lead all aspects of corporate IT operations and to develop and launch SaaS-based colocation,

disaster recovery, and data archiving service branded as PrimeVault. Mentored elite team of 5 direct

reports. Crafted and executed technology strategies and prepared solution road maps. Evaluated and

recommended emerging technologies for integration based on current and future business needs.

Coordinated deployment projects, technology provisioning, and IT service delivery in 24x7x365 environment.

Planning to relocate to the Carolinas to be close to family

  § Infrastructure Modernization

& Transformation

  § Performance Optimization

  § Network Security/Availability

  § Cloud/Hosting Services

Joe Goldberg

joehgoldberg@gmail.com | 516.510.7383

  § Network Transformation: Led complete transformation of network infrastructure and services with

enterprise infrastructure strategy that eliminated multiple daily network outages.

  ü Achieved 99.99%+ availability with upgrades to core switches and other network appliances.

  ü Automated infrastructure monitoring/management and instituted QA lab management controls.

  ü Led build out of global WAN as part of $2.1M Capex/Opex initiative to connect offices across the

U.S., China, Taiwan, Germany, and France with voice, data, and video.

  § Server Virtualization: Directed initiative to deploy VMware in data center operations, reducing number

of physical servers for production gear by 3x while reducing electrical loads and cooling costs by 50%.

  § Cloud Services Transition: Orchestrated strategy to prepare FalconStor for the Cloud, saving $30K

annually with Office365 and eliminating manual accounting with Cloud-based NetSuite platform.

  § Strategic Planning: Spearheaded analysis of breakthrough initiatives, including due diligence review

and design of potential new data center facility as well as collaborative development of data storage

wholesale service plan and pricing structure with CFO that added $70K in recurring monthly revenue.

EZZI.NET – Great River, NY

Start-up, early-stage provider of Web hosting services specializing in international clients.

2004 – 2005

Network and Security Manager

Oversaw scaling of data center and network infrastructure to guide organization through aggressive growth.

Directed projects to deploy network appliances, servers, firewalls, routers, switches, and load balancers.

  § Infrastructure Upgrade: Modernized infrastructure to handle 10-fold increase in Internet connectivity

and co-location services. Deployed F5 BigIP load balancers and DoS/IPS network security solutions.

CENDANT CORPORATION – Garden City, NY

Leading business and consumer services organization with real estate and travel industry focus.

1998 – 2003

Lead Network Architect

Recruited to direct design, implementation, and support of network infrastructure for high-growth Resort

Condominiums International (RCI) business unit. Developed strategies for Internet services (WAN, data

center optimization). Guided projects through entire lifecycle. Managed security standards compliance.

  § Data Center Relocation: Orchestrated seamless 1-year, phased relocation of Cendant’s data center to

Denver that included architecture design of highly scalable IT infrastructure to handle record traffic.

  § Infrastructure Overhaul: Directed complete rebuild of enterprise WAN and core network upgrade.

Additional: Network Engineer/Manager – BBN/Level 3, American Institute of Physics, Cheyenne Software

Education & Credentials

Bachelor of Science (BS) in Computer Science with Business Management Minor

NEW YORK INSTITUTE OF TECHNOLOGY – Old Westbury, NY

Professional Development Coursera Programs

Software Defined Networking – GEORGIA TECH

Startup Engineering – STANFORD UNIVERSITY

O/S:

Operations Management Basics – UNIVERSITY OF PENNSYLVANIA

Python Interactive Programming Essentials – RICE UNIVERSITY

Selected Technical Skills

Cisco IOS, Juniper Junos, VMware, Linux, Palo Alto PAN-OS, Riverbed RiOS, Windows, UNIX

Networking: OSPF, BGP, RIP, EIGRP, TCP/IP, 10 Gigabit Ethernet, Fiber Channel, Frame Relay, T1/T3

Tools:

Cloud:

Splunk, HP OpenView, WireShark, MRTG, Nagios, Zenoss, Cacti, NTop, Snort, RRDTool, NetDot

Rackspace, Azure, Amazon Web Services (AWS), NetSuite, Office365, Salesforce.com