·   Working on several remote computing projects             

Darby & Darby, P.C. 10/08 - 03/10

Global Project lead / Senior Systems Engineer

Provide vision and leadership for developing and implementing information technology initiatives for a leading Intellectual Property Law Firm with personnel in five domestic and international locations. Lead for the planning and implementation of enterprise IT systems in support of business operations to improve cost effectiveness, service quality, and business development. Also responsible for managing and maintaining firms IPT systems, Mobile messaging systems for each office location while providing 24/7 uptime.

Accomplishments

·   Developed a strategic and operational plan to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization. 

·   Reduced cost of Blackberry service by 25%

·   Consolidated data circuits resulting in an annual cost savings of 20%

·   Maintaining international standards via ITIL process

·   Manage service level agreements with each vendor and service provider affiliate

·   Coordinate documents from the vendors including open PO’s

·   Negotiated and established software and hardware support agreements for our international location

·   Developed 24/7 On Call support System for the firm

·   Consolidated 3 Voicemail Systems into 1 system

·   Improved daily workflow, Trains the helpdesk team on troubleshooting technical issues, customer service

·   Expanded the service suite offered in IT with 24/7 help desk support

·   Introduced loaner program for laptops and other technology equipment

·   Consolidated servers using VMWare technology providing cost savings, improved efficiency and high availability

·   Created Emergency Communication System for the firm

·   Design and implemented Help Desk Management, Change Management solution “Track-It “

Responsibilities include:

·   Regularly collaborate with the executives, the Technology Committee, practice support leaders and others to strategize on IT solutions, identify business priorities and prioritize initiatives

·   Ensure the technical accuracy, cost effectiveness, and adequacy of the Firm’s systems, software, and applications

·   Oversee activities for all assigned projects from planning to delivery and sustaining support to ensure that projects meet established business objectives, time and budget constraints.

·   Provide reports to management on the progress of managed projects.

·   Manage tasks, workloads, tracks hours and overtime for consultants and other resources

·   Project lead for the global deployment of new desktop

·   Project lead for the global deployment of the new Cisco phones

·   Manages and administers Blackberry accounts with Service Provider

·   Administer Cisco Call manager 3.3/ Cisco Call manager 4.1/ Cisco Call manager 4.2

·   Responsible for backups (Symantec Backup Exec 12.5)

·   Governs and maintains network systems including VMWare, NetAPP (SAN), Exchange 2007,  Citrix, and client workstations

·   Responsible for Blackberry Enterprise Server/Blackberry devices

·   Creates and manages BES policies and troubleshooting blackberry issues

·   Troubleshooting Citrix application issues

Clifford Chance US LLP 06/07 – 10/08

Senior Desktop Support - Supervisor

Desktop Support Lead for global law firm with over 3000 attorney’s worldwide in over 27 offices in 20 countries. Responsible for the Americas region which includes over 1000 users with offices located in New York, Washington D.C. and Sao Paulo. Team lead for desktop projects.

·   Develop and execute plans and strategies in close collaboration with business teams including executive management. Ensure alignment of information systems plans with business strategies

·   Analyze and estimate feasibility, costs, time, and work effort needed to design

·   and implement complex technical solutions

·   Worked on complex projects and issues that require in-depth knowledge of

some technical areas and business segments

·   Team Lead Desktop group supporting Americas region

·   Team lead of 20 techs and was responsible for deploying 1000 machines

·   Establish and ensure appropriate staff schedules for optimal call coverage throughout different shifts

·   Identify call trends and perform root cause analysis in order to avoid re-occurring problems

·   Develop, enhance, and maintain department policies and procedures in order to provide consistent and timely resolution to problems in adherence with the Company’s Goals and Strategies

·   Technical lead for troubleshooting desktop issues after the rollout.

·   Project lead for deploying 600 Blackberry devices to end users and troubleshooting issues after the rollout.

·   Created images for desktop and laptop units within the North and South American regions

·   Worked with Service Center Manager on projects for document review, trial setups, etc

·   Worked with peers and Service Center Manager in developing laptop loaner program and workflow

·   Troubleshooting Citrix application issues for 2^nd level

·   Troubleshooting IPT issues, assigning and configuring Cisco IP phones