Objective

Summary of qualifications

Sr. Director- IT Infrastructure

§        Strong technical background, on Windows, Linux/Unix, Vmware, VOIP, Network, security, infrastructure and business application.

§        Establishes IT strategy to enhance company’s market competitiveness, improves productivity and efficiencies.

§        Ability to develop strong professional relationships with business unit’s leader.

§        Manage large budget and control IT cost by enforcing standard, consolidation and deployment new technology.

§        Drive IT organization to high level of performance.

§        Manage large geographic disperse global team.

Professional experience

•                                                        2011-NowPMC-SierraSunnyvale, CA

Sr. Director of IT Technology

·   Manage a global IT team and provide 7X24 support for PMC-Sierra employee.

·   Define Enterprise Mobile strategy allowed business transformation and provide agility

·   All aspects of Corporate IT infrastructure, ranging from network (WAN/LAN), IP security, data center, DR to ongoing support of IT infrastructure (storage, web operation, help desk and desktop support).

·   Network, Server, and Desktop support on heterogeneous platforms, including Linux, Windows and Mac.

·   Setup Openstack and Software Define enable infrastructure in private cloud and using public cloud includes OKTA, AZURE, AWS & Softlayer

·   Planning and budgeting activities driven by diverse needs of the company’s departments and aggressively negotiating hardware/software procurement and software licensing engagements.

·   Provide technical vision and driving the team to research and deploy emerging technology.

·   Encourage global team by setting up “Virtual team’ to allow coverage and also knowledge sharing

·   Motivate and manage team, achieving the proper balance between day-to-day support and adoption of new methods, policies, and technology.

·   Rebuild the existing IT team from falling apart to a high level performance team within 6 month.

·   IT security initiatives- Run internal network scan and working with business unit to set priority and actions to close the gap.

·   BYOD initiatives- Working with HR and Legal on setting up the policy,

·   Deploy Citrix MDM solution for Smartphone and Tablets using Zenprise.

·   Setup DevOps for software engineering to ensure better collaboration and integration.

·   Automate Engineering LSF farm using puppet

·   Design and Architect data center and private cloud. We use Rackforce data center located in Kelowna, BC as our private cloud vendor.

·   Setup “Peak Computer on demand” with various cloud provider to allow flexibility in adding required engineering resource using Softlayer and AWS.

·   Setup DR for critical applications using VMware+ InManage

·   Implement the production environment using VMware and HyperV to allow redundancy and agility.

·   Manage and support PeopleSoft and SAP infrastructure Setup the   development, training, testing, production SAP environment in support of migration from PeopleSoft to SAP migration.

·   Setup OKTA user authentication with various cloud provider: Oracle HCM, Microsoft Azure and Service Now.

·   Implement CISCO VOIP system in remote location: China & Israel.

·   Participate in annual IT-SOX & ISO audit and setup quarterly testing.

·   Cost saving: Consolidate Telecomm contract and reduce 33% annual

·   Manage more than 2.5PB of storage infrastructure using EMC+Netapp system.

·   Setup IT standard so we can do more with less.

·   M&A – IT lead for the acquisition activities- Rad3, Maxiam & Cadence, IDT and HP smart array.

·   Manage the office move & expansion project( average 20 project per year)

·   Generate monthly IT performance metric report and identify challenges and come up improvement plan.

·   Manage large IT budget (20M per year).

·   Setup IT outsource provider in Bangalore & PNG.

·   Install Riverbed/Aspera to improve WAN traffic between remote engineering data center without adding extra cost on bandwidth.

·   Setup SLA with different business unit.

•                                                        2008-NowMIPS technologiesSunnyvale, CA
•                                                        Sr.  Director of  IT

·   Manage a global IT team and provide 7X24 worldwide support for MIPS employees.

·   Architect and design MIPS’ enterprise infrastructure.

·   Design and Architect data center.

·   Migrate the entire production environment into VMware using Vsphere.

·   Improve IT service by implementing SLA and manage helpdesk metric.

·   Deploy Xen application with Vmview to reduce overall desktop support and maintenance cost

·   Manage and support Salesforce, ERP and customer service applications.

·   Support and maintain the www.mips.com @ Rackspace.

·   Setup Exchange DR using Dell EMS system.

·   Implement Shortel VOIP solution for all domestic and International office.

·   Setup the entire ERP environment using Vmware technology.

·   Deploy Confluence & Jira as internal project tracking and Intranet tools.

·   Participate in annual IT-SOX audit and setup quarterly testing.

·   Consolidate Telecomm cost to leverage cost (33% saving) and support.

·   Setup IT standard so we can do more with less.

·   Project lead for the divestiture of Chipidea to Synopsys.

·   Manage the office move from Mountain View to Sunnyvale.

·   Setup remote engineering/sales office in China, Macau, Poland, Uk, Taiwan and Japan.

·   Generate monthly IT up time report and base on the metrics/report to implement improvement on IT services.

·   Cross training within IT department to reduce single point of failure.

·   Participate in the PG&E Green rebate program by reducing the aging equipment’s and save on overall power.

·   Upgrade and improve IT infrastructure by staying within IT budget constraint.

·   Manage the IT outsource provider in China.

·   Install Silverpeak to improve WAN traffic between remote engineering offices without adding extra cost on bandwidth.

·   Provide project leadership and direction to large IT projects: LAN/WAN, Integration of the business application, Exchange 2010 project, office move, integration, IT-SOX and divestiture.

·   Setup Offshore R&D operations in India and China.

•                                                        2005-2008MontaVista SoftwareSunnyvale, CA
•                                                        Sr.  Director of IT 

·   Provide worldwide user support for MontaVista employees by setting up “follow the sun” IT group and operating 7X24 supports with 8X5 staff.

·   Implement Exchange 2003 server with Blackberry to allow user to access email anytime anywhere.

·   Leading the EIT meeting to align IT projects with corporate priorities.

·   Defines policies and procedures for IT operations and system migration so the IT operation is ready for Sarbanes-Oxley.

·   Using Citrix server for shared applications to leverage on overall support cost.

·   Setup Lucent ACD for customer support team which allows them to route support call from site to site.

·   Implement CISCO VOIP for remote office to leverage on bandwidth and overall telecomm cost.

·   Implement SAN and ISCSI technology for production build environment.

·   Project lead for office move, remote office setup and acquisition.

·   Setup Salesforce for forecasting and slowly migrate the order process, leads, customer support.

·   Enterprise applications: Siebel for order entry, customer information, customer support and IT helpdesk. Softrax, Great plain, ADP for GL/accounting and finance. Unanet for PSA system.

·   Establish and publish IT policy and SLA

·   Setup IT hardware standards so we can leverage pricing and support

·   Redesign and re-architecture IT infrastructure and gradually build in fault tolerance and scalability

·   Implement helpdesk (Siebel) to help improve service and response time for IT support.

·   Remote office in a shelf so we can do more with less

·   Develop business continuity plan

·   Get  the company ready for Sarbanes Oxley

·   Cross training within department to build backup support in each key support area

·   Managed the India/Russia outsource provider for local IT help and database support.

·   Coordinate and manage all the international IT staff.

·   Evaluate new technology to replace legacy technology.

·   Setup IT standards for login script, common image, remote office setup, dial-up and virus protection software.

·   Reduce overall telecomm bills by consolidate data and Voice vendors.

·   Setup Offshore R&D operations in Moscow, India and China.

•                                                        2005-2008MontaVista SoftwareSunnyvale, CA
•                                                        Sr.  Director of IT 

·   Provide worldwide user support for MontaVista employees by setting up “follow the sun” IT group and operating 7X24 supports with 8X5 staff.

·   Implement Exchange 2003 server with Blackberry to allow user to access email anytime anywhere.

·   Leading the EIT meeting to align IT projects with corporate priorities.

·   Defines policies and procedures for IT operations and system migration so the IT operation is ready for Sarbanes-Oxley.

·   Using Citrix server for shared applications to leverage on overall support cost.

·   Setup Lucent ACD for customer support team which allows them to route support call from site to site.

·   Implement CISCO VOIP for remote office to leverage on bandwidth and overall telecomm cost.

·   Implement SAN and ISCSI technology for production build environment.

·   Project lead for office move, remote office setup and acquisition.

·   Setup Salesforce for forecasting and slowly migrate the order process, leads, customer support.

·   Enterprise applications: Siebel for order entry, customer information, customer support and IT helpdesk. Softrax, Great plain, ADP for GL/accounting and finance. Unanet for PSA system.

·   Establish and publish IT policy and SLA

·   Setup IT hardware standards so we can leverage pricing and support

·   Redesign and re-architecture IT infrastructure and gradually build in fault tolerance and scalability

·   Implement helpdesk (Siebel) to help improve service and response time for IT support.

·   Remote office in a shelf so we can do more with less

·   Develop business continuity plan

·   Get  the company ready for Sarbanes Oxley

·   Cross training within department to build backup support in each key support area

·   Managed the India/Russia outsrouce provider for local IT help and database support.

·   Coordinate and manage all the international IT staff.

·   Evaluate new technology to replace legacy technology.

·   Setup IT standards for login script, common image, remote office setup, dial-up and virus protection software.

·   Reduce overall telecomm bills by consolidate data and Voice vendors.

·   Setup Offshore R&D operations in Moscow, India and China.

•                                                        2000-2005WebMethodsSunnyvale, CA

·      Sr.  Director of IT operations

·   Manage a group of 30 worldwide IT professionals including 4 first line mangers.

·   Support over 500 servers, 800 client and 600 lab machines worldwide.

·   Provide worldwide user support for WebMethods employees by setting up “follow the sun” IT group and operating 7X24 data center in both Sunnyvale and Fairfax.

·   Leading the Sarbanes Oxley activity for IT and working with auditor to come up with IT policy and procedures and all the remediation plans.

·   Architect and design WebMethods’ enterprise infrastructure.

·   Help define requirement and support OS and database requirement for Software download center, Advantage website, Siebel and Peoplesoft.

·   Support POC/POV requirements for Sales and marketing.

·   Working with Tata and setup offshore operation in India for product development team.

·   Setup mission critical and customer facing infrastructure at AT&T co-loc for software download and WebMethods website.

·   Implement Akamai and CDN for content delivery and adding Google to increase search capability on our website.

·   Implement connected software for laptop/desktop backup.

·   Coordinate international IT related issues: budget, standard, problems.

·   Setup IT standards for common image, remote office setup, dial-up service using CISCO VPN with IPASS service for remote connectivity, and Virus protection software.

·   Setup Remote office in a rack so remote office can be managed with less resource.

·   Increase security by implementing “Secured ID” for user authentication and subscribe to qualys to decrease the risk of vulnerability.

·   Implement WebMethods integration software within IT infrastructure.

·   Manage large and complex IT integration projects associated with acquiring and integrating companies into WebMethods. Participate in one merge and 2 acquisition projects in the last 3 years.

·   Provide project leadership and direction to large IT projects: LAN/WAN, NT domain project and exchange project, CRM(Siebel), and setup PeopleSoft with Corio.

·   Manage and support Telco infrastructure worldwide. We standardize on Lucent PBX with ACD for customer care.

·   Manage and support business application including Peoplesoft, SAP and Siebel. Project lead in the “Quote” to “Cash” integration project.

·   Support and setup corporate standard on Vmware for customer demo.

·   Setup VTC standard for meeting to reduce travel cost.

·   Define and setup software development environment: Lab setup, build process for multi platform: HP, SUN, Wintel and AIX.

·   Migrate the homegrown tasktool tracking system to Siebel helpdesk. Using Siebel report to improve IT response time and tackle common IT issues.

·   Using Big Brother and RedAlert to monitor network connectivity and system health and provide monthly uptime report.

·   Setup support matrix to ensure cross training within the group.

·   Direct the effort of Disaster recovery plan for worldwide IT team.

·   Evaluate new technology: network/application monitoring, IP phone and wireless network.

Professional experience

•                                                        1995-2000AdaptecMilpitas, CA

·      Manager of IT operations

·   Manage IT operation group.

·   Coordinate IT related issues within Adaptec: budget, standard, problems.

·   Setup IT standards for Adaptec engineering environment.

·   Architect and design Adaptec Extranet.

·   Manage large and complex IT integration projects associated with acquiring and integrating companies into Adaptec.

·   Provide project leadership and direction to large IT projects: Outsource project for Extranet and Boradvision project for Adaptec website.

·   Setup ATM network within Adaptec engineering environment using the Adaptec ATM technology.

·   Define and setup hardware/software development environment: Lab setup, build process for multi platform: HP, SUN and NT.

·   Using Remedy software to track IT support activity. Setup monthly report regarding uptime and response time for upper management.

·   Setup HP Openview as the monitor platform for all Adaptec network and infrastructure.

·   Participate Disaster recovery plan for worldwide IT team.

·   Evaluate new technology: SAN(Storage Area Network).

Professional experience

1991-1995Sierra SemiconductorMilpitas, CA

Manager of IT operations

§        Manage Multiplatform IT operation group for UNIX and NT.

§        Setup IT standards for hardware and software.

§        Manage large and complex IT integration projects associated with acquiring and integrating companies into Sierra.

§        Manage Nortel PBX switch and voice mail system.

§        Define IT roadmap and network topology for Sierra Semiconductor.

Professional experience

1989-1991AmdahlSunnyvale, CA

IT project lead

§        IT project lead for UNIX administrators.

§        Setup common environment for OS and user environment.

§        Manage large and complex IT integration projects.

§        Provide project leadership and direction to large IT projects.

§        Setup support matrix to ensure cross training

Professional experience

1984-1989National SemiconductorSanta Clara, CA

IT project lead

·               Manage a group of 3 people for support all the UNIX environment within National Semiconductor engineering environment.

·               Coordinate IT related issues with central IT and IS team.

·               Setup common environment for the engineering setup.

·               Provide project leadership and direction to large IT projects.

·               Setup support matrix to ensure cross training.

Education

1981 - 1984University of OklahomaNorman, OK

Master in Computer Science

1977 - 1981Cheng-Chi UniversityTaipei, Taiwan

Bachelor degree

References

Available upon request.