·      Cloud Architect

·      SysOps Engineer

·      Infrastructure Architect

·      Network/Systems Management

·      Strategic Technology Planning

·      Incident Management

·      Transition Planning and Support

·      Global IT Support

·      Vendor Management

·      Change Management

·      Database Administration

·      IT Forecasting and budgeting

·      Solution Engineering

·      Disaster Recovery Planning

·      Capacity Planning

·      Service Delivery

·      Risk/Security Management

·      Process Optimization

VERTRUE INC

Senior Manager, Enterprise ArchitectureDec 2011-Jan 2015

Accountable for design, delivery and operational reliability of the IT infrastructure and services, that support global e-commerce operations and corporate functions. Responsible for Service Design, Service Transition and Service Operations within the IT service management portfolio. Improved IT services by working closely with key stake holders and the process Improvement team (Lean, Six Sigma BlackBelt and ITIL) to continually align and re-align IT services to changing business needs.

Key Accomplishments

·   Designed and successfully migrated business and corporate platforms from on-premise datacenter to a combination of cloud solutions (private cloud, Salesforce, Informatica, Azure and AWS)

·   Spearheaded the project to improve platform reliability by implementing Microsoft’s ITSM tools - SCCM, SCOM, SCVMM and SCSM

·   Managed IT infrastructure that consist of over 1200 servers (Physical and Virtual) across a Hybrid environment and about 500 user machines

·   Designed, deployed and managed applications to public and private cloud infrastructures while enforcing proper capacity planning, deployment planning, implementation methodologies and ensured they stayed complaint (PCI)

·   Designed and maintained network topology diagrams for infrastructure services and partner integrations for all projects and business functions

·   Ensured that all changes that impacted technology services or infrastructure align to defined IT governance and Change management standards

·   Improved resource utilization by implementing new processes (eg: DevOps, ITIL) which leverage agile product development methodologies

 

Senior Systems EngineerMar 2010-Dec 2011

Primary point of contact for the organization’s IT infrastructure and liaison between business users and IT operations team.

Key Accomplishments

·   Successfully raised the organization’s forest functional level to server 2008 R2, but upgrading all Active directory instances

·   Hands on expert in core infrastructure capabilities and applications such as Active directory, Microsoft System Center Suite, DNS, DHCP, Amazon AWS, Office 365, Firewall (Checkpoint), SolarWinds, Load balancers (Citrix Netscalers, Brocade ADX), OCS, Exchange, Group Policy and MPKI

·   Designed change processes and implemented workflows using TFS 2010 and SharePoint designer, which started as a proof of concept and has been adopted as the company standard for all Application changes

·   Improved productivity of the development and the QA teams (by 20%) by building a deployment team that implemented automated builds and maintained the Definitive Media library (DML) for release units impacting Projects and change requests

·   Effectively drove continuous service improvement by constantly refining existing solutions and performing detailed root cause analysis when an outage occurred and incorporated the learning back to the architecture to address areas of vulnerability

Senior Quality Assurance AnalystMay 2008-Mar 2010

Led the testing team in across various projects within the organization. Improved team effectiveness and efficiency using automation tools and process improvement methodologies

Key Accomplishments

·      Improved the efficiency and effectiveness of the QA team by successfully implementing automated functional testing using HP’s testing suite (QTP, QC and Load Runner)

·      Developed a tool that automated test case creation that reduced the QA team’s administrative work load by 30%

LUCID TECHNOLOGIES LLCFeb 2007-May 2008

Quality Assurance Analyst

Worked on a migration project that involved upgrading the Client’s proprietary service desk application to an enterprise level platform

Key Accomplishments

·      Created automation framework using descriptive programming (VBScript) and generated automated reporting system that ran over night every on a daily basis and kept the QA environment at check

CONVERGYS INDIA SERVICE PTV LTDMay 2003-Jan 2007

Senior Team Manager

Managed Microsoft Product Support Service (MSPSS) team for Consumer and Professional accounts in Bangalore, representing monthly and quarterly performance reviews. Led the Microsoft professional support services (MPSS) pilot which brought 60% of the total business to the Bangalore center

KEMS PTV LTDJun 2002-May 2003

Software Engineer

Was part of the development team that built an application for the State Power Management system which used Visual Basic as the front end and Sybase as the backend.

 

TRAINING/CERTIFICATIONS

·      ITILV3 Foundation

·      TFS 2010

·      Windows Active Directory(70-640)

·      Exchange 2010

·      SCCM 2012

 

SYSTEMS

·      Windows server 2000 - 2012-R2

·      Hyper V

·      Solarwinds

·      Wireshark

·      SharePoint Portal Server

·      QTP

·      Load Runner

·      System Center Suite 2007-2012

·      Repliweb

·      GOMEZ

·      Episerver

·      Foglight

·      Exchange 2007-2010

·      OCS 2007 R2

·      SQL 200-2012 R2

·      Virtual Machines Manager

·      Shavlik (SCUpdates)

·      Citrix Netscaler

·      Active directory

·      Windows Clustering

·      TFS 2005-2008

·      Quality Center

·      SOAP UI/WCF tester/Web service studio

·      Sonic wall

 

 

APPLICATIONS & SERVICES

·      Amazon Webservices (AWS)

·      MS-SQL

·      Office 365

·      DNS

·      Network Load Balanced

·      IIS 6.0-7.5

·      .net Framework 1.1-4.0

·      WCF

·      Enterprise and Managed PKI

·      WSUS

·      Azure

·      Google cloud platform

·      Unified Messaging

·      Powershell

·      VBScripting

Bachelor of Engineering, Computer Science, University of Madras, India, 2002