Mark Richardson

Mobile: 816-­‐206-­‐9746

508 SE Ashton Drive, Lee’s Summit, MO 64063

Email: MarkR@mericha.com

Chief Software Architect and Developer

Technical hands-­‐on leader, business partner, strategic architect, and developer with a history of successes in

leading progressive IT organizations within many industries including: Mobile, Enterprise Software,

Telecom, Law, Government/DoD, Manufacturing, Retail, Healthcare, and Consulting.

Key contributor exceeding business objectives and customer expectations with start-­‐ups, turnarounds, and

other business models as a trusted senior technical executive with an innovative and strategic leadership

style.

Professional Highlights

ØØ Chief Software Architect – Together+Clinic

Technology Lead, Software Architect, and Developer bringing out-­‐sourced project in-­‐house. Re-­Engineering

of Together+Clinic Patient and Provider ePatient Total Care application for both Web

and iOS, successfully launching product.

ØØ Technology and Managing Partner – Right Times Research

Technology Partner designing, developing, and marketing a series of Android and iOS mobile

applications based on sophisticated astrological principles that create an election for selecting the

best timing to take action.

ØØ Information and Integration Architect – Polsinelli/Shughart PC

Information Architect integrating business systems, extending the enterprise integrating 3rd party

systems and business partners, and extending business practice groups integrating attorneys with

external clients utilizing SharePoint collaboration.

ØØ Senior Director of IT – Birch Communications

KERP – Sr. Director of IT rebuilding IT into a services organization delivering above business and

customer expectations with IT leading the business to an early and successful bankruptcy exit. Key

post-­‐bankruptcy acquisition team managing member of the company merger and acquisition and

corporate relocation.

Birch Employee Gold Leaf Award for outstanding performance in the following key areas:

1. Delivering excellence and exceeding customer expectations

2. Exceeding financial objectives

3. Creating a positive work environment making Birch a better place to work

ØØ Senior Enterprise Architect and Consultant – Triple/I, Lockheed Martin, USSTRATCOM DoD

Offutt AFB

Sr. Enterprise Architect on the Secretary of Defense Command Center Modernization projects.

Earned recognition from senior Military Offices and Lockheed Martin executive team for surpassing

project objectives.

Employment and Technical History

Together+Clinic: 04/2014 – Present:

Chief Software Architect and member of executive team focusing on business technology strategies

positioning Together+Clinic for electronic Patient and Provider health care tracking and monitoring

product launch. Hands-­‐on driving technology architecture, infrastructure, application design,

development, build, test, diagnosing, and release of Web and mobile applications.

• Re-­‐engineered and completed phase-­‐1 development of MVC Azure Cloud Web Services and

Linux VM infrastructure of Angular.js and MongoDB web site and mobile app platforms with

focused effort towards product launch and patient enrollment.

• Senior developer in Visual Studio MVC C#, Angular.js, JQuery, Bootstrap.js, HTML5,

Javascript, Java, and Objective-­‐C

• Senior developer for Android and iOS mobile platforms, including PhoneGap prototyping.

• Architected HIPPA Security Plan, Business Association Agreement, and Daily Operations

Picture and Plan for Together+Clinic’s Operational Systems and Services

• MongoDB DBA, GIT Configuration Management and Version Control, Microsoft Azure and

Linux VM Administrator

• Defined development strategy using JIRA methods and technologies including managing

development with Scrum and Kanban boards.

• User testimonials:

o “Thank you so much for helping me with my health. I appreciate all you have done &

by making this service available. It’s awesome!”

o “I appreciate you helping me by being able to use Together+Clinic to prevent

problems more quickly.”

JMA-­‐IT: 10/2012 – 04/2014:

Consultant – Android development:

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• Android Development: Technical lead for custom chameleon Android app utilizing a broad

set of Android styles, patterns, and building blocks. App integration with Google Services

and APIs, Android Tools, and Support Libraries. Support of multiple hardware devices and

vendors including: LGE, Samsung, Kyocera, HTC, ZTE, and Motorola – phones and tablets.

• Android Device Administration: Technical leader providing hardware support for many

makes and models, User-­‐ship and rooted device configurations.

• App Content and Device Management: Develop download services managing app content

real-­‐time; as well as native device content and device self help.

• Project and development management with Agile: Using both SCRUM and KANBAN

development frameworks for managing development resources using JIRA and Confluence.

• Continuous Integration with Jenkins: Administration of the Build and Release continuous

integration solution with Jenkins, Ant, and Maven; Providing management and control of the

development process and code quality throughout the development lifecycle.

• Custom view components: Develop custom view adapters, displayable items, page items,

and dashboards custom layouts.

• Memory management: Develop custom image and other content providers supporting all

mobile devices makes and models.

• Android security model: Develop and manage custom model for preloaded application

securities.

• Multithreading: Develop with thread, thread handlers, and asynchronous tasks publishing

results to UI thread.

• Web services integration: Develop http clients providing authentication, account, and other

web service features.

• GIT: Architect and implement group policy for source code configuration management and

version control with GIT including tags, branches, and other features.

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Right Times Research, LLC: 01/2012 -­‐ Present

Technology and Managing Partner – Business partner across all aspects of the product from

application idea to market launch in Google Play, Amazon for Android, and Apple markets.

Product design, development, and marketing of a series of smart phone applications based on

sophisticated astrological principals – creating an election for selecting the best time to take action.

Android and iOS development using the Eclipse ADT Bundle for android and Xcode for iOS.

• Other Android and iOS technologies:

§§ Google Play Services, Google Licensing, Google In-­‐App Billing, Google Maps,

etc.

§§ Amazon Mobile Apps for Android Ads, In-­‐App Billing, more.

§§ Core Services: Activity, Window, Fragment, Content, View, Notification,

Package, Telephony, Resource, Location, SQLLite, Webkit, OpenGL, Map and

more.

§§ Device Sensor development for app custom sensor features.

§§ Social

§§ Quartz Core

§§ Open GLES

§§ Map Kit

§§ Core Location

§§ Core Graphics

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Polsinelli/Shughart PC: 03/2011 – 10/2012:

Integration and Information Architect integrating business systems, extending the enterprise

integrating with 3rd party systems, extending the business integrating attorneys within practice

groups and integrating attorney groups with external clients.

• Design and build SharePoint collaboration and document management group sites with

custom web part development

• Integrating attorneys, attorney groups, and clients with SharePoint team sites

• System to system integration with custom connectors

• Extended enterprise integration with web services and custom connectors

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Birch Communications: 04/2005 – 03/2011

Senior Director of IT, Integration and Enterprise Architect – Providing executive value and leadership

setting strategic direction including a technological restructuring during bankruptcy streamlining

operations and reducing costs, bolstering operations to strengthen internal and external customer

satisfaction, simultaneously cutting costs while outperforming business goals.

Enterprise Architecture and Strategic Direction

• Architect and direct IT activities providing technology vision and leadership in the

development and implementation of business-­‐wide information technology programs

enabling ROI exceeding business plans.

• Lead the conceptualization and implementation of technologies anticipating future needs

positioning the company for a successful bankruptcy exit and long term company presence.

• Architect, develop, and implement Service Oriented Enterprise Services

• Architect, design, develop, and implement a custom CRM

• Enterprise Business Modeling and Workflow, Enterprise Messaging, Enterprise

Reporting, and Enterprise Data Services

• Common Customer Profile with automated legacy system integration, vendor

integration, business processing

Customer and Financial Services

• Automated collections reducing bad debt from 5% to less than 1% -­‐ a historical low

• Automated ILEC ordering – eliminating manual order entry -­‐ reducing non-­‐pay Suspends,

Restores, and Disconnects activities from man hour days to minutes

• Automated Service Delivery business processes reducing time between Order Completion

and Service Order from man hour days to minutes

• Reduced number of customer calls in queue by 75%

Customer Care

• Reduced invoicing costs by $50K per months with electronic delivery and customer self-­management

services

• Increased electronic delivery of invoices from zero to 15% of customer base in first 90 days

post implementation

• Responding and delivering customer requests

• My Account services

Sales Services

• Developed and implemented the Electronic Online Tele-­‐Marketers Common Tele-­‐Sales

Order Manager

• Integrated Tele-­‐Sales and legacy Birch Systems

• Eliminated manual keying of data between systems

• On-­‐line bill pay, account profile, paperless bill, and customer profile and password

self-­‐management

• Reduced Customer Care business process models from 90 manual processes to 4 automated

models

• Automated Account Manager business processes validating and submitting tele-­sales

orders

• Automated Credit Checks integrating Trans-­‐Union’s Net-­‐Access service with sales systems

eliminating manual phone calls to do credit checks for all orders

Operations and Systems Services

• Created and built a measureable level of efficiency and profitability into the operations layer

• Eliminated systems outages with improvements to operations systems, networks, and

hardware configurations

• Reduced nighty operations windows from over 12 hours runtime to 2 hours with redesigns,

new technologies, and systems integrations

• Eliminated a 24hour delay in data availability with real-­‐time systems integrations

Organizational and Team Leadership

• Reduced the IT budget more than 50% while outperforming business expectations and

delivering above plan goals

• Reduced the IT staff by 50%, building a high-­‐performing team, outperforming business

expectations and delivering above plan goals

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LabONE: 01/2004 – 03/2005

Enterprise Architect and senior developer in the Lab Information Systems re-­‐architecture and re-­write

project with four direct reports. Technical lead and mentor to nine software engineers.

  ∗∗∗∗∗∗∗

• Redesigned database clusters and application server clusters delivering high-­‐availability

systems

Triple-­‐I/Lockheed Martin: 03/2003 – 01/2004

Senior Enterprise Architect and Consultant with Lockheed Martin for the Dept. of Defense at

USSTRATCOM, Offutt AFB, with three direct reports on the Command Center Modernization project

for the Office of the Secretary of Defense.

• Network Centric Integrated Information Infrastructure (NC3I) architect and project lead

• Authored the NC3I Architecture Blueprint

• Developed and implemented architectural strategies to bolster command center systems

and processes in collaboration with defense contractors and military resources

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Sprint: 5/2000 – 3/2003

Development and Operations Manager

• Manager of development activities and production operations of enterprise ION programs,

team of 16 developers

• Architect and develop ION systems Common Broker, Information Broker, and Message

Broker service systems

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National Association of Insurance Commissioners: 1/2000 – 5/2000

• Consultant and Senior Software Engineer for the Financial Data Reengineering project

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H&R Block: 8/1998 – 12/1999

• Consultant and Senior Software Engineer on the Financial Information Network tax system

• Architected and implemented best practices for the Development, Configuration

Management, Version Control/QA, Database, and Technical Services Teams

• System Architect for FIN Office and World Headquarters Back Office Server systems

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Sprint: 11/1995 – 8/1998

Development and Operations Manager

• Manager of Fraud Operations supporting the Expert System 2 Fraud Management System,

Sprint and Sprint Canada

• Operations management and Disaster Recovery and Contingency Planning for ES2 including

7x24 hour operations

• Senior technical lead of 12 software engineers, 3 test engineers, 2 DBAs, and 2 operations

engineers

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Payless Cashways: 3/1995 – 11/1995

• Consultant in a number of development projects for Payless Cashways AIX Risc

System/6000 Store System

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Intel Corporation: 2/1994 – 3/1995

• Senior Software Systems Engineer in Systems Integration for strategic planning, quality

assurance, specification and design of the Distributed Management Systems and High-­Availability

Fault Management Services of Intel’s P854 Fabrication Plant Systems

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IBM: 2/1990 – 12/1993

• Project Manager and Senior Software Engineer and Team lead of 15 programmers and

software engineers

• Design, develop, and implement the SoftDist/6000 central administrative software

management tool

• Design, develop, implement, and train representatives from 10 countries in the AIX NLS

Message and Language Verification Test Tool

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Wal-­‐Mart: 7/1988 – 2/1990

• Programmer Analyst in Store Systems developing and implementing the Hyper-­‐Mart and

Super-­‐Center store systems

• Software Engineer re-­‐engineering and re-­‐implementing the Warehouse Automated

Receiving System

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Technologies and Skills

• Mobile: Android and iOS

• Web: MS VS MVC, WFC/WCS/ASP.Net, Angular.js, JQuery, Bootstrap, Node.js, Php, HTML,

SharePoint, JMS, Windows Azure, AWS, Google Application Server, more

• Development: Java, J2EE, J2SE, Google Web Toolkit, OpenSocial, Ajax/ZK, Javascript,

Objective-­‐C, C/C++/C#, Web Services

• Platforms: Apache, Tomcat, JBoss, Vitria, SeeBeyond, TIBCO, WebLogic, Oracle, Unix,

Windows Server, Virtual Machines, Data Stores, more

• Databases: Oracle, SQL Server, MySql, HSQLDB, Java DB, MongoDB, Hibernate, more

• Unix, Virtual Machines

• Agile: SCRUM, Kanban

• CMVC: GIT, CVS, SourceSafe, more

• Enterprise Application Integration, Service Oriented Architectures

• Project Management

• Business Process Improvements

• Team Leadership & Organizational Development

• Software Development, Change Management, and Quality

• IT Strategic Planning and Best Practices

• IT and Data Center Management

• Enterprise Architecture

• Business Empowerment, CRM Automation, Systems Integration

• Budget Management/Cost Control

• Strategic Business Planning, Alignment, and Development

• Bankruptcy, Mergers, and Acquisitions

• Multi-­‐Site and Remote Operations

• Harris Disaster Recovery Institute

• Java, TIBCO, SeeBeyond, Vitria, WebLogic Architecture Bootcamps

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Education

Bachelor of Science in Computer Science

University of Kansas, Lawrence, KS

• Service Oriented Architecture, Enterprise Architecture, Information Architecture, Domain

Architectures