Objective

To be in a position that facilitates the growth of technical professionals in a rewarding and team oriented environment.

Experience

2014-PresentKiteDesk Inc.Tampa, FL

Operations Manager

·   Manage and deploy Cloud environments on AWS (Linux, Tomcat, Cassandra, Solr, Neo4j)

·   Support development teams with deployments and database management

·   Define policies and procedures for Operations management

·   Document processes previously in place and automate where possible

·   Manage backup and recovery scripts and systems

·   Define telephony routing and call management

·   Provide hands-on desktop assistance when required

·   Manage code promotion and deployments across multiple environments (Elastic Beanstalk, Elasticache, S3, ELB, Route53)

·   Manage hardware and software procurement

·   Manage monitoring and reporting systems for alerts and strategic planning

·   Installed and manage customer support platform (Zendesk)

·   Contribute to agile process through scrum and sprint participation (Jira, Confluence, Bamboo, Sourcetree)

·   Manage all authentication and credential systems (Google SSO, Secret Server, Zendesk)

·   Support Windows, Linux, and Mac based systems

·   Install and manage physical network deployments in corporate offices

2006–2014Webloyalty/Affinion GroupTrumbull, CT

IT Sr. Systems and Networks Architect

·   Provide architectural insight into all corporate infrastructure initiatives

·   Plan, develop, and implement centralized ShoreTel VOIP telephony infrastructure

·   Install, configure and manage a fully meshed MPLS cloud as well as several SOHO locations

·   Leverage AWS/Azure for parallel workloads and distributed GLB

·   Design and deploy Oracle RAC on Linux

·   Plan, develop, and deploy enterprise SSL VPN solutions

·   Provide senior leadership in the areas of Linux/Unix, Windows systems administration, telecommunications, and network infrastructure in relation to IT departmental initiatives

·   Design and deploy VMWare vCenter in all sites

·   Deploy EMC Clariion SAN infrastructure in 3 countries

·   Re-engineer all core messaging systems (Office 365) (Voice, Email, Chat, Web)

·   Work hands-on with technical teams to achieve project milestones

·   Deploy 6 new offices in 3 countries from the ground up including 2 contact centers in the US and UK

·   Achieved ShoreTel Certified Installer certification

·   Achieved Avaya Advanced ACM Administrator Certification

·   Achieved CICP certification

·   Completed ISC² CISSP Boot camp

·   Implement MPLS networking technologies to replace aged VPN/ISDN P2P solution

·   Establish and Maintain SOX and PCI Certifications

·   Implement conditional routing and BGP to leverage low cost bandwidth solutions like metro Ethernet and Cable/DSL

·   Implement centralized application deployment technologies utilizing VMWare Thinapp and Windows Server 2008 Terminal virtualized applications

2004–2006ATMI Inc.Danbury, CT

IT Systems Manager

·   Managed daily IT Operations for 100+ servers (Unix/Solaris and MS Windows) and 1000+ workstation environment.

·   Implemented change, patch, and security remediation management protocols.

·   Managed disaster recovery teams utilizing Sungard.

·   Implemented Enterprise EMC SAN for Oracle ERP Systems.

·   Directly supervised 12 desktop support technicians and 4 systems administrators stationed worldwide.

·   Implemented a new helpdesk system to increase SLA performance and customer satisfaction. (Cerberus)

·   Designed, and facilitated the construction and migration of a new Datacenter facility observing CISCO S.A.F.E. specifications.

·   Created multiple IT policy and procedural documents to outline standard operating procedure, service level agreement, and information security standards.

·   Standardized desktop software deployment and images.

·   Upgraded aged systems and introduced VMWare virtualization technologies to consolidate aged hardware resources and increase asset utilization.

·   Managed enterprise wide Oracle deployment servicing 3 continents.

·   Implemented policies and procedures as defined by Sarbanes Oxley (SOX) compliance regulations.

·   Implemented detailed systems monitoring and alerts structure for off-hours escalation via 24/7 helpdesk.

·   Acted as project manager and drove assorted infrastructure related projects to completion.

·   Performed regular reviews and provided performance documentation for all direct reports.

·   Managed capital and expense budgets allocating funds to drive projects and strategic goals.

2002–2004Web.comBethel, CT

Director of Operations

·   Supported 10000+ web hosting customers.

·   Built, configured, and deployed assorted network appliances (Servers, Switches, Routers, Gateways, Firewalls, Telecom).

·   Maintained 24/7/365 Datacenter in Elmsford, NY. And Bethel, CT.

·   Maintained backup systems.

·   Managed network administrative staff.

·   Developed intellectual software resources.

·   Managed end to end E-Commerce environment.

·   Managed middleware and end user software production.

·   Created and enforced company policies regarding change control, version control, systems access, and security.

1998–2002GE Asset ManagementStamford, CT

Network/Telecom Infrastructure Manager

§    Supported 500 seat trading platform.

§    Installed and tested network circuits (T-1, OC–12, DS-3).

§    Built, configured, and deployed assorted network devices.

§    Installed and deployed assorted telecommunications equipment (Phones, Switch expansion units, Turret trading systems).

§    Maintained 24/7/365 disaster recovery site in West Haven, CT.

§    Maintained backup systems.

§    Deployed distributed printing infrastructure (Saving $100,000 annually in printing costs).

§    Managed 30 Helpdesk technicians and 16 Network Administrators

§    Managed IT projects across 3 continents.

1996-1998Diteck TelecomToronto, ON

Network Operations Manager

§    Managed all network operations including customer support and systems.

§    Increased sales by developing web sales interface (Added 2.5M in monthly sales).

§    Deployed VOIP (Voice over IP) technologies for international call termination (Reduced cost from $.74 per minute to under $.01 per minute).

§    Deployed Pre-Paid calling card platform for service worldwide.

§    Developed PHP based live online chat support system for handling customer support requests.

§    Managed daily operations for remote senior management staff.

Education

2004-2008Pacific University (Online)Portland, OR

§    MS, Computer Information Technology

§    Graduated magna cume laude

§    Maintained 3.74 GPA

§    Attended classes while working full time in the IT industry.

1993–1995University of South CarolinaColumbia, SC

§    BS, Electrical Engineering and Computer Science (Double Major)

§    Graduated summa cume laude.

§    Maintained 3.93 GPA

§    Member of the “Fast Track” program for accelerated students.

§    Deployed broadband internet solution to dormitories.

§    Received the Phillip H. Tuste award for innovation in IT.

Awards

§    Open source developer of the month (December 2002 (OHIP).

§    Webhost Magazine Professional of the month (December 2003)

§    Published in 2008 for articles on Virtualization and Voice over IP technologies (Telecom Digest).

§    Published in 2010 for articles related to backup and recovery strategies for enterprises. (CDW)

Professional Certifications

§    Nortel Networks certified support technician (NNCST)

§    Avaya certified Advanced ACM Administrator (AACM)

§    ShoreTel Certified Installer.

§    CISSP

§    CICP

§    Previously certified as MCSE (2000)

§    Previously Certified as CCNA

§    MAP (Management Action Program) Graduate

Military Service

§    Veteran of the US Coast Guard (Gulf War Era)

§    National Defense Service Medal

§    Meritorious unit commendation