Toufeeq Khan

 

INFORMATION TECHNOLOGY EXECUTIVE

 

Highly strategic, solution-driven information technology leader with over 10 years of proven innovation and success in designing, implementing, and managing global and domestic technology business solutions.  A collaborative business partner and motivating team leader, with demonstrated effectiveness in infrastructure solution design, managing cross-functional business development projects, developing system and workflow efficiencies, and driving business ROI and profitability.

 

 

PROFESSIONAL EXPERIENCE

 

Best Union/OmniTicket Network, Orlando, FL2010 – Present

Chief Information Security Officer/IT Manager

Oversee direction and manage IT operations infrastructure and systems supporting one of the leading global ticketing technology and distribution companies. Collaborate with executive officers on business strategy, optimization and growth.

· Supervise and coach System Administrators in the setup, maintenance and management of global/internal operating systems and website architecture used to sell hundreds of millions of attraction tickets annually.

· Serve as a business consultant to develop new technology solutions for client businesses in the global attraction industry.

Select Accomplishments include:

·   Revamped outdated web architecture, creating an infrastructure with enhanced system availability for 24/7 global operations, resulting in a 15% increase in revenue profits.

·   Enhanced operational efficiency, productivity and compliance by developing and instituting effective processes in several areas including SDLC (Software Development Life Cycle), system management, addressing customer issues, the handling of security information, and IT workflow process efficiencies.

·   Established and managed PA-DSS (Payment Application Data Security Standard) and PCI-DSS (Payment Card Industry Data Security Standard) compliance programs.

·   Evaluated the IT operations and infrastructure of three potential global business acquisitions, providing the executive team with critical findings as to the financial implications and feasibility of integrating business operational systems.

·   Collaborated across divisions with hardware, web and application development specialists in the development and implementation of business development projects for clients worldwide.

·   Effectively forecasted and managed global capital expenditure budget (IT expenses including equipment, vendor contracts, etc.), and contribute to driving profit center area revenues (web sales, cloud solutions, and IT services).

·   Renegotiated vendor contracts, saving the company approximately 15% on IT expenditures annually.

·   Instituted systems to monitor equipment lifecycle to generate a greater return on investment, enhance staff efficiency, reduce infrastructure downtime, and take advantage of depreciation tax benefits.

·   Drove company cloud initiatives, and lead a cross-functional team now developing a new cloud-based product.

 

             PROFESSIONAL EXPERIENCE (continued)

 

Techknowlogix, Orlando, FL2007 - 2010

IT Manager/Solutions Architect             

Managed the daily operations of the IT Deployment Team and the Help Desk staff supporting the IT business challenges of diverse small and medium-sized businesses, which included the set up and support for over 100 client/server applications. Promoted to management role within a year of initial position as Solutions Architect.

Select Accomplishments include:

·   Supervised engineering staff in ensuring projects completed successfully, on time, and within budget; supervised the Help Desk staff to make certain client troubleshooting needs being timely addressed.

·   Created change management processes to reduce bottlenecks and improve handoff, significantly improving staff efficiency and productivity by 10%.

·   Developed the company’s Managed Service program, identifying the staff and infrastructure systems to provide the outsourcing support for client businesses.

·   Effectively managed client projects, that consisted of designing and deploying solutions in areas including:

Business ContinuityDisaster Recovery

VirtualizationSecurity

CommunicationsOperations

Migration of data, systems, and operations

 

Flagler Construction Equipment, Orlando, FL2004 – 2007

Senior Systems Administrator

Managed all aspects of system set up, maintenance, troubleshooting and decommission supporting the 12 East Coast offices of this Volvo construction equipment dealer.

·   Managed multiple company IT systems, which included the following:

Active Directory (Windows Network Security)Group Security Policies

Exchange (Mail)SAN

Virtual InfrastructureMonitoring Platform

SharePoint Citrix Terminal Server Environment

·   Served as the Technical Lead in the following company migration projects:

Integration and/or replacing of systems and migration of data for 3 company acquisitions ($110 million)

Data Center relocation

Changing Exchange mail system with 500 users

 

EDUCATION

 

Bachelor’s Degree in Business Management     University of Phoenix, Orlando, FL         

 

West Side Vocational Technical School, Winter Garden, FL

  Cisco IT Essentials 1 and Essentials 2 Certifications

  National Technical Honor Society

 

Additional Training

Microsoft (MCP, MCSE, SQL)

VMWARE VCP and VTSP

Symantec (Endpoint protection, Backup Exec)

Trend Micro

Citrix Netscaler Basic Administration

Cisco CCNA                                      

 

 

TECHNICAL EXPERIENCES

 

·  Networking – Advanced switching, routing, firewall security, IPS, DDOS prevention, WAF, WAN Optimization, DNS, DHCP, VPN, TCP/IP, UTMs, SNMP, HP FlexFabric

·  OSes – Windows Server, Windows, Mac OS, Mac Server, Linux, Unix, iOS, Android, Windows CE, Windows Mobile, Windows Embedded

·  Load Balancing – Netscaler, FortiADC, Cyberoam, MS NLB, AWS, Azure

·  Database – MS SQL DBA, MYSQL, PostGre, Pervasive PSQL, Interbase, Sybase, SQLite

·  DR - Veam, Backup Exec, NetBackup, Windows Backup

·  HA - Windows Clustering, Load Balancing, Virtual Cluster

·  Application Delivery - XenApp, VMware View, ThinApp, Thin computing, Remote Desktop Services

·  Mail - Exchange, Google Apps, AntiSpam

·  Security - Encryption, all industry leading Anti-Virus, PKI, multi-factor authentication, Active Directory, Advanced Group Policy, LDAP, NTFS

·  Cloud Infrastructure- Windows Azure, Amazon AWS

·  Web– IIS, Apache, Coldfusion, WOA, .Net, SOA, REST, SOAP, XML, HTTP, HTML, PHP, JSON, Load Testing

·  Line of business Applications- MS CRM, SharePoint,

·  Reporting – MS SSRS, custom reporting

·  Telephony – SIP, RTP, Mitel, 3CX, Asterisk

·  Others- SMTP, FTP, LDAP, Custom Scripting, WhatsUpGold, Spiceworks

·  Virtualization – VMware, Hyper V, XenServer, VirtualBox

·  Storage – SAN, Fiber Channel, iSCSI, NFS, HP MSA, HP VSA (LeftHand), 3PAR, EqualLogic, MS DFS, NAS, DAS