Jamal.Robinson@Outlook.Com

Executive Summary

·                Over ten years of progressive wisdom & experience in large scale enterprise data management, manipulation and analytics across a diverse range of industries

·                Awarded by director and vice president of division for Solutions Excellence in engineering roles

·                Lead international operations team providing technical advice and mentorship to core technical team; verifying architectural configuration and soundness of implementation

·                Experienced and passionate in ensuring customer’s success in use of cloud & big data platforms

·                Bachelor’s in Computer Engineering and Master’s in Business Administration with Big Data, Cloud and Linux certifications to complement

Technological Skill Sets

Cloud: AWS, Azure, OpenStack, VMWare vSphere and ESXi

Big Data: Hadoop, Elasticsearch, MongoDB, YARN, CDH, Splunk

Automation & Programming: GitHub, Chef, Python, Ruby

Other Technologies: Cleversafe Object Storage, Docker, Cloud Foundry, Rackware, PostgreSQL

Professional Experience

Senior Solutions Architect – International Business Machines (IBM), Austin, TX ▪ Dec 2014 – Present

·                Assume technical lead over small to medium sized cross-functional teams, spread globally. Set project goals for teams, administer tasks, host weekly status updates to executives and maintaining the technical relationship with customer

·                Support enterprise accounts, forming relationships with clients' engineering and executive teams to identify new opportunities, ultimately becoming a trusted advisor to decision makers

·                Participate in deep architectural discussions, educating customers on value proposition of IBM’s Cloud while ensuring solutions are set for successful deployment during design review

·                Architect hybrid cloud solutions based on Watson, OpenStack, Cloud Foundry, Docker, Hadoop, Cleversafe, VMWare and other open source technologies

·                Work with development, architecture, product management and executive teams to driving detailed definitions of feature requirements obtained from customer engagements. For purposes of facilitating future sales

·                Participate in the pre-sales process to understand customer business, technical, and product requirements ensuring proposals are technically sound, deliverable, competitive and representative of industry best practices

·                Research and write or present responses to technical sections of RFIs and RFPs, ensuring the customer’s understanding of solution’s ability to satisfy their requirements

·                Deliver customized pre-sales cloud based technical demonstrations to customers. Present in webinars or at industry conferences, demonstrating excellent presentation skills with a high degree of comfort in front of large and small audiences

·                Lead deep dive trainings on IBM’s cloud offerings, coaching global sales team in preparation of offering release

·                Able to solve complex problems when architecting cloud based solutions, while leveraging internal and/or external resources

·                Ability to adapt to new technologies and learn quickly. New and open-sourced technologies are my friends

Senior Systems Engineer – Computer Science Corporation | Infochimps, Austin, TX ▪ Nov 2013 – Dec 2014

·                Apply advanced methods, theories and research techniques in the investigations and solutions of the complex system requirements and problems

·                Support Edge nodes where customers run Hive queries through command line interface and Hue web based interface where customers utilize Hive and Pig

·                Consult clients identifying opportunities in database integration and enhancements, advanced reporting, cloud computing or SaaS solutions and secure application hosting

·                Troubleshoot problems, analyzing logs making necessary configuration changes across Hadoop cluster

·                Check health of HDFS analyzing block report, re-adding blacklisted nodes, decommissioning nodes and balancing HDFS blocks as necessary

·                Responsible for interviewing and building support team in Malaysia. Mange team through mentoring and creating training materials to bring team up to speed

·                For current systems, provide systems diagnoses and resolutions, for new systems communicate systems proposals to management and customers

·                Review literature, new industry technology, best and current practices to report to customers, staff and management

·                Troubleshoot Elasticsearch database issues, monitoring primary/active shards, database color and moving shards or expanding/shrinking cluster as necessary

·                Provides Support and manage multiple AWS clusters of 150+ EC2 nodes, cycling, terminating, moving and reconfiguring networking for nodes as necessary

·                Basic networking configuration of AWS instances. DNS and VPN configuration through AWS Route 53 and VPC, respectively. Manage AWS S3 buckets, set permissions, verify data in bucket against FTP servers, configure and use s3cmd tool to copy data to/from S3 bucket

·                Represent company at Cloudera FTS Summit 2014

Enterprise Data Solutions Consultant - Cimation, Houston, TX ▪ April 2013 – Nov 2013

·                Consult clients identifying opportunities in database integration and enhancements, advanced reporting, cloud computing or SaaS solutions and secure application hosting

·                Load, configure, network, test and perform maintenance tasks on nodes using VMWare ESXi

·                Collaborate with teammates locally and remotely to execute project requirements

·                Consult with clients to define, recommend, and document appropriate product and solution requirements

Engineer – Yokogawa Corporation of America, Houston, TX ▪ March 2009 – Dec 2012

·                Installed, managed and supported hosted data management application solutions

·                Developed web-based Laboratory Information Management System (LIMS) for customer's critical laboratory production data which generated reports for performance metrics and process improvement

·                Created and edited SQL queries for efficient data manipulation, managed all database administration tasks

·                Provided technical support and training to customers, sales, project teams, management and non-technical staff

·                Investigated problems with company software suite, documenting the analysis and reported findings to developers

·                Analyze results, prepare performance and activity reports and propose improvement & remediation plans

·                Lead engineer on development and integration of company’s Customer Relationship Manager (CRM)

·                Traveled to customer sites to provide technical support through programming, training and software installation pre- and post- product launch, demonstrating the ability to react, analyze and adapt to customers’ needs

Application Engineer – Schneider Electric, Nashville, TN ▪ May 2008 – March 2009

·                Designed, implemented, and commissioned data manipulation software for customers power monitoring systems, ultimately storing data in a database for reporting and analysis

Application Engineer – Environment Systems Corporation, Knoxville, TN ▪ December 2007 – May 2008

·                Created advanced environmental reporting through manipulation of customer’s process data stored in SQL Server database

Software Engineer – Edgenet, Nashville, TN ▪ Jan 2007 – Dec 2007

·                Created advanced cataloging and ordering system through manipulation of complex XML schemas and data structures using proprietary mapping and editing tools

Education & Certifications

Bachelor of Science in Computer Engineer – Tennessee Technological University, Cookeville, TN 2007

Master of Business Administration – University of Phoenix, Houston, TX ▪ 2011

Red Hat Certified System Administrator (RHCSA) 2014

Cloudera Certified Hadoop Administrator (CCHA) 2014

Amazon Web Services Solutions Architect Certification 2014

Microsoft Specialist: Architecting Azure Solutions 2016