Shawn Lloyd 13000 Hanford Court   ♦   Raleigh, NC 27614 Ph: 919.522.7500   ♦ email: slloyd2@gmail.com

 

 Solutions Architect – Fully qualified for Executive and Sales Consulting Roles

 

Multifaceted technology leader supported by effective combination of business savvy, technical proficiency and consulting skills perfected over 20+ years. Consistently contribute to improved productivity, cost effectiveness, operational enhancement and profitability for both internal and external client companies through focused leadership, strategic planning strengths and capacity to implement cutting-edge technological solutions and effective overall business practices.  Flawless history of delivering complex IT projects on time, within budget/specifications and without compromising performance. Proficient in solution design, resource allocation/maximization, change management and new technology introduction. Experienced in creating scalable technology infrastructures from scratch and guiding operational success.

Diverse experience leading multimillion dollar consulting engagements at Fortune 100 companies. Proven ability to communicate on both business and technology issues, bridging the comprehension gap between pure business people and technologists; equally comfortable relating to C-level executives and subordinates. Successfully formulate and implement advanced technology and business solutions to meet diversity of corporate and customer needs. Reputation for strong work ethic, exceptional commitment to customers/employers, wide range of industry knowledge, solid leadership qualities and proven ability to “get the job done.”

 

 “Well-rounded analytical, technical, communication and leadership skills….skilled in analyzing solutions, developing plans and building partnerships…” James Self, MCI Worldcom (Manager, Advanced Solutions)

 

Areas of Management Competency & Technical Expertise
 

▪   Relationship Building ▪   Staff Development ▪   Strategic Business Planning ▪   Client / Vendor Management

▪      Project Development / Lifecycle ▪      Emerging Technologies ▪      Solution Architecture ▪      Consulting

▪   Cloud Computing ▪      SAAS / IAAS ▪      Collaboration and UC ▪      Data Center

 

CAREER & ACHIEVEMENT SUMMARY

 

 

NWN Corporation – Morrisville, NC

($600M Cisco Gold Partner and Value Added Reseller of networking, data center and collaboration solutions)

 Collaboration Solutions architect  –  (Current Role)

 

Overview: Drive cross-portfolio solution selling through expert consultative support on a full suite of Collaboration (Microsoft, Cisco) and Cloud (AWS, Azure, Openstack) products and services. Review and analyze current technology architecture and its ability to support business drivers, strategic corporate objectives, and ensure they are in line with business cases. Participate as a trusted advisor in the client facing IT team and where possible be inserted into transforming business operations in line with strategic plans and longer term IT plans. Develop bill of materials, statement of work, and professional services level of effort.  Lead strategic Collaboration, Cloud, and Networking deals through executive presentations, architectural planning and ROI/TCO analysis to help achieve successful business outcomes.

 

 

 

 

 

Cisco Systems – Research Triangle Park, NC

($100B market cap Industry leader in networking, unified communications and collaboration – and an innovator in data center technology, network infrastructure and other key emerging technologies.  )

solutions architect –global Collaboration practice –  (6.2007 to 11.2014)

 

Overview: Technical lead for IP Convergence Practice Enterprise Team, specializing in converged enterprise networks with secure IP telephony and video. Provided pre-sales support for account managers and prospective clients. Successfully managed and led large scale Solution Design for Fortune 500 firms and Financial institutions. Consulted with enterprise accounts to identify current and future business requirements, develop solutions using Cisco technologies, and present proposals detailing technical advantages, pricing, and projected cost savings. Set strategic and technical direction for Advanced Services consulting practice. Identify skills and business shortfalls and establish programs to address them. Provide executive briefings and presentations to C-level. Lead service creation initiatives, scoping, pricing, and delivery schedules for projects. Lead cross functional teams in solution design.

 

Key Contributions & Project Highlights

 

 

§    Served as lead consultant for 60,000 user VOIP project – Responsible for designing a global IPT network for Caterpillar. Lead the overall architecture, and a team of consulting engineers to design/deploy this solution.

§    Cisco Webex Solution for Global Conferencing - Project Technical lead for the design and architecture of a global Webex solution for 50,000 end users at Ford motor company.  Worked with multiple lines of business at Ford to craft a solution that was the first of it’s kind. Led internal efforts within Cisco while driving the business units to create a product unique to Ford’s requirements.

§    Business Lead for Architecture Practice - Act as lead between the BU teams and customers for features enhancement and political issue resolution for Segment 1 customers. Ran product enhancement meetings and provided dashboards and updates to the management structure.

 

 

 

 

 

 

NWN – Greensboro, NC

($160M Technology Consulting Company which recently merged with previous employer, DSI. 200 Employees and five location. Provide network consulting services, LAN/WAN design/deployment, Wireless, routing and Switching, Storage Area Networks, VOIP Deployments and Microsoft Server Services)

Managing Consultant (6.2006 to 6.2007)

 

Overview: Charged with directing all projects in North Carolina performed by the network engineering group; Served as interim CIO which included the creation of an effective IT alignment framework,  design of coordinated strategy for improved IT governance and development of plan to increase business skill alignment within IT management ranks. Functionally responsible for ensuring that all consulting projects remain consistent with customer requirements, quality and satisfaction while providing engineers with all tools necessary to meet deliverables. Serve as technical advisor with key clients and perform justification for proposed IT projects including business case, ROI analysis, and post-project audit to demonstrate how it meets IT Alignment Strategy. Supervise 24 consultants/engineers and work closely with CIOs, IT Managers and Senior Engineering staff at client locations to assist with ongoing strategic planning, project definition and opportunity development. Play key role in business development initiatives. Company experiencing tremendous growth despite “growing pains” of merger.

 

 

Shawn Lloyd, Executive Resume Page Two

 

Key Contributions & Project Highlights

 

§    Boosted productivity, reduce costs and empower clients with new capabilities and agility, primarily through implementation of VOIP solutions in range of $8M and 25,000 users. Key results for variety of clients / implementations include:

®      Reduced intra-office toll charges for global organizations

®      Trimmed expansion costs via lower expenses stemming from adds, moves and changes

®      Provided productivity benefits for remote/traveling employers who now enjoy same integrated capabilities of those working in office

®      Virtualized call centers to enable more flexibility in center configuration which simultaneously improved customer satisfaction and reduced customer turnover

§    Improved IP network uptime from 94 to 99% by dispersing network of 8 locations and creating metro-network which took system from 300 nodes to over 2500.

§    Enhanced connectivity between locations by installing fiber and taking network speeds from T1 1.544 Meg connections and improving to 100 Meg connections between locations.

§    Attained 30% improvement in delivery time by implementing new methodology for project deliverables which significantly simplified progress.

§    Served as lead consultant for 25,000 user VOIP project – Responsible for designing solution and overseeing consultants as they rolled out this solution as well as selecting infrastructure and IP Telephony equipment for the project.

§    Reversed costly situation with “hostile” customer related to significant project delay ($7M IP Telephony Project of which $4.5M was in jeopardy). Gathered history of account/project, met with client to explain recent merger / acquisition which led to departure of key account individuals and stressed greater commitment to completion. Project delivered successfully and resulted in additional business for $25M Infrastructure Redesign and Managed Services contract.

§    Maintained performance levels and reenergized productivity loss resulting from merger announcement by instituting Leadership Visibility program after meeting with both employees and executives. Worked closely with each consultant to understand their motivations, instituting requested training and modifying compensation plan when necessary. Fostered environment of work/life balance and gained 25%increase in productivity and $4M profit over last quarter.

§    Ensure accuracy and appropriate development of all methodologies utilized by engineering staff by developing training documentation for clients.

§    Sustain exceptional relationships with technology partners and vendors, with Cisco products and services accounting for 75% of all IP Telephony, wireless and Core Networking deals.

§    Routinely champion technology innovation; currently spearheading effort for Technology Success Center and working with Cisco on the Cisco Networking Academia diversity initiative.

 

DIMENSION DATA – Raleigh, NC

($2B IT Global Consulting Company with locations in 20 countries and 8600 employees)

Senior Consultant (3.2005 to 6.2006)

 

Overview: Accountable for providing technically advanced, solution-based consulting services to customers for integration projects which included Routing and Switching Cisco IP Telephony VOIP, Wireless and Network Architectures for complex customer environments. Provided key assistance in presales efforts, coordinated team efforts, mentored consultants, originated new projects and performed troubleshooting for variety of issues including CallManager and IPCC Express Trace Files. Designed, built and implemented complex Unity integrations including failover active/passive scenarios. Worked closely with customers on IT planning cycles for 2-3 years in advance. Established customer standards to enable business improvements by implementing proper technology solutions. Held supervision over eight consultants and system engineers.

 

 

 

 

 

 

Shawn Lloyd, Executive Resume Page Three

 

Key Contributions & Project Highlights

 

§    Delivered cost savings, productivity and operational improvements to clients (previously not realized) through facilitation of numerous IP Telephony implementations which provided ability to communicate in real-time form any location to access any application using any device.

§    Eliminated threat of numerous million-dollar lawsuits aimed at major Global Bank client for sending out unencrypted banking data. Designed $25M next generation network which improved capacity between locations and secured traffic globally while delivering cost savings in annual long-distance costs. Client received very resilient, secure network and experienced reduction in million-dollar litigations.

§    Guided teams in implementation of multi-million dollar data centers which resulted in increased capacity, reliability and performance improvements.

§    Impacted client business operations in terms of greater flexibility, performance improvements by up to 50% and greater system reliability by leading teams in implementation of major, multi-million dollar IPT solution projects.

§    Increased network capacity by 50% and system reliability by 99.997% by introducing redundancy and fault tolerance.

§    Strengthened company’s overall IT operations by designing and deploying global network infrastructure and IT five-year plan. Delivered business applications for offices in Tokyo, Sao Paulo and Europe.

§    Achieved client savings of $3.5M after first year of VPN network implementation, with $5M realized in subsequent years; retained by client to reduce costs per site ($5K per 100 sites). Successfully implemented VPN to interconnect sites over DSL links at each, and readied technology to support future growth and IP Telephony, a key factor in the client’s future technology plan.

§    Provided key expertise to numerous clients experiencing mergers and acquisitions. Served as lead consultant on development of various strategic plans with results to include streamlined applications, systems and processes to enable seamless integration of new client environments.

§    Achieved $400K savings in annual long distance and frame relay services by leading negotiations for international contract with MCI.

 

AT&T – Durham, NC

(AT&T is the largest telecommunications company in the United States and one of the largest in the world, with multi-billion dollar revenues)

Technical Consultant (7.2001 to 10.2004)

 

Overview: Tasked with designing and implementing network solutions for General Motors, Lexmark and Visteon, accounts which totaled over $500M in annual revenue for AT&T. Worked closely with senior staff at General Motors in design and development of networks which responded to new applications and solutions developed by them, and supervised 4 supporting engineers assigned to account. Functions included network design review, modification and implementation of configuration changes to Cisco routers and switches.

 

Key Contributions & Project Highlights

 

§    Oversaw development of numerous network changes to readily adapt to GMs rapidly-changing environment.

§    Significantly improved network reliability and uptime (by 75%) for GM by implementing Flex-WAN design. Saved over $250M annually following implementation as each our of plant down-time costs approximately $1M.

§    Key team member involved in design of multi-million dollar network for GM’s Onstar Network. Served as a network design engineer for this project, providing beneficial business value input that helped GM decide to create a separate network, and helped engineer the solution; cost of network at over $100M.

 

Shawn Lloyd, Executive Resume Page Four

 

§    Served as network design consultant for major client, on a $40M network infrastructure and security design and RFP response, an enhanced solution which included high performance hardware capable of supporting Gigabit throughputs and policy controls for fine-tuning IP prioritization.

 

EARLY CAREER PROGRESSION

 

Network Consultant – International Network Services and Dynax– Morrisville, NC (7.1999 to 7.2001)

§    Provided extensive consulting work to clients, working with them to identify appropriate technologies, design and configure solutions to meet business requirements. Key projects included the design, maintenance and troubleshooting for WAN for Citicorp and management of WAN for international service provider with network consisting of over 4000 Cisco and Bay routers and 25000 end users for WorldCom.

 

Senior Network Engineer – MCI Worldcomm – Durham, NC (1999 to 2000)

§    Provided 2^nd level support in the WAN managed services group. Primary duties involved troubleshooting WAN issues involving EIGRP, BGP, and OSPF. Technologies consisted of Frame Relay and ISDN circuits.

 

 

Senior Product Specialist – Wandel & Goltermann – Durham, NC (6.1995 to 6.1999)

§    Provided telephone, on-site and remote maintenance assistance for several major accounts including IBM, CNR and Cisco. Primary duties included decoding, troubleshooting and resolving routing issues involving OSPF, TCP/IP, BGP, EIGRP and RIP.

 

 

Education, Professional Development & Certifications

 

MBA Candidate, Heriot-Watt University, Dec. 2015

 

Enrolled in the CIO Institute – working on CIE (Certified Information Executive) certification

Leadership Triangle Development Program – RTP, NC

Effective Leadership Training, Lucent Technologies – Chicago, IL

Advanced Technical Writing – RTP, NC

Effective Public Speaking Program – Raleigh, NC

 

Cisco Certified Internetwork Expert (CCIE #13872)

Amazon Web Services Certified Solutions Architect

 

 

Technical Inventory

 

VOIP: Cisco Callmanager, Cisco Unity Connection, UCCE , QOS, Gateways, H.323, MGCP, SIP, Skinny, RTP, Cisco Unity Express, Cisco Callmanager Express, UCS, CVP,

 

Cisco Routers, Cisco Switches including 6500, 7600, 4500, 3700, 3900/3800, 2900/2800

Data Center products including Nexus 7000/5000/2000/1000

Virtualization including VMWare, Citrix, Microsoft Hyper-V

Routing Protocols Knowledge: RIP, IGRP, EIGRP, OSPF, BGP, IS/IS-ES, PIM, Other routed/bridge protocols: IP, VOIP, WAN: ISDN, PRI, E1, T1/T3, ATM, X.25, Frame Relay, MPLS. Layer 3 Switching, Wireless, Aironet, Airespace AP’s

 

Affiliations

 

Make A Wish Foundation of Eastern NC (Public Speaker)

Bridges Pointe Foundation (Technology Committee Chair)

Durham Economic Development Committee (Member)

Raleigh Convention and Visitors Bureau (Ambassador)

Durham Citizens Advisory Committee (Elected Member)

Greater Durham Convention and Visitors Bureau (Ambassador)

Council for Entrepreneurial Development (Member)

Durham JAYCEES (Member)

Duke University International Friends Program