JOHN T NGANGA

Certified Cloud and Security engineer professional with 6 years experience in the IT/Telecom industry.

Proven ability in planning, organizing and executing Software Development & LTE network integration

projects from start to finish.

Customer focused Solutions Manager with strong communication, analytical and problem solving skills. Key

subject matter expert (SME) and Go-to person for eNodeB integration queries, training, pre-sales quotes and

post integration reviews. Exceptional track record at Ericsson, rising from engineer to regional then national

lead and technical manager in 3 ½ years.

Seeking to leverage technical aptitude and skillset in the Cloud Architecture/Network Security field

supporting organizations in deploying secure, fault-tolerant and scalable Cloud Solutions. Certified

Information Systems Security Professional (CISSP®) examination on January 12, 2016, ID number: 547540.

Certified AWS Solutions Architect – Associate Level, AWS-ASA-15182 on April 01, 2016.

1030 Carlisle Dr, Allen, TX, 75002 │johntnganga@gmail.com│972.310.8190│http://www.linkedin.com/in/johntnganga

SUMMARY

AWS Solutions Architect – Associate Level Domains:

  · Designing highly available, cost-efficient, fault

tolerant, scalable systems

  · Data Security

CISSP Domains:

  · Security and Risk Management

  · Asset Security

  · Security Engineering

  · Communication and Network Security

ERICSSON, INC., Plano, TX

Engineering/Technical Solutions Manager

  · Coding, Implementation and Deployment

of Cloud Solutions

  · Troubleshooting

  · Identity and Access Management

  · Security Assessment and Testing

  · Security Operations

  · Software Development Security

PROFESSIONAL EXPERIENCE

2010-2015

2014-2015 (16 months)

Network Build Deployment Services (NBDS)

Coordinated the integration of LTE nodes and associated equipment in the AT&T customer network, as part

of the Network Integration Center (NIC) management team. Direct line manager to 10-15 onshore engineers

and dotted line manager to up to 100 off-shore engineers. Hired, mentored and coached engineers on their

career goals and Ericsson's processes, tools and ways of working.

  · Responsible for the resource structuring of the customer unit's team after department reorganization; a

blueprint that was adopted as the model for all customer units in the NIC

  · Received recognition by the department's vice president for managing one of the largest network outages

in the department. Pulled in appropriate resources based on skillset to rectify the problem, determined

the root cause, and established advanced preventative measures.

o Followed up on implementation progress, as well as presented the analysis at high level internal

and customer meetings

  · Led NBDS's SIB19 (System Information Block) implementation project from inception to final rollout.

Increased first time successful Call Testing from 50% to 90%

o Experienced over 100 days with no significant outages across the department

  · Created and delivered a cross team training between NIC and Scripting teams to include onshore and

offshore resources

o Enhanced cross-team competence and significantly reduced time spent on hand-overs

  · Tracked, analyzed and formulated innovative improvements per project data and utilized findings to

drive performance improvement change

o Included Method of Procedure (MOP) modifications for Call Testing, 3C integrations, Remote

Electrical Tilt (RET) configuration and 2C adds

LTE Integration Engineer / Regional and National Lead

2010-2014 (3 1/2 years)

Radio Access Network (RAN)/NBDS Departments

Integrated, configured and troubleshot eNodeB and associated equipment in various customer networks

including Verizon, AT&T, US Cellular and Motorola as part of the NIC team. Immediate point of contact for

troubleshooting eNodeB and network issues on Ericsson's UNIX/Linux based OSS. Supported on-site

engineers during the installation and configuration of new/existing LTE nodes. Upgraded, patched and

installed eNodeB software. Debugged Shell/Perl scripts, configured parameters, cleared alarms and

monitored network performance. First of 20 LTE engineers to become a regional lead and then national lead

for a major customer unit.

  · Served as the Ericsson spokesperson in the Verizon West region to assist in securing potential integration

projects

  · Spearheaded a team of onshore and off-shore engineers in planning and executing integration projects.

Interfaced with Implementation Managers on day-to-day activities and resolved escalations from both the

customer and/or integration engineers

  · As NIC National Lead for Verizon and US Cellular, formulated integration processes and improvements

to the same

o Secured a team of engineers, followed by extensive process training, then led and supervised

their performance on integration projects from inception to successful completion

  · Recognized by the US Cellular customer unit VP for exceptional leadership and execution in the

integration process for their Phase II and III rollouts. Team completed the projects at 40% below budget.

  · Formulated an integration tracking process to drive improvements from project data including number of

integrations, technical errors, engineers, hours charged, hours per site, cost per site, Budget Control

Report (BCR) margins and other project management related metrics

INTERACTIVE CLASSROOM TECHNOLOGIES (ICT), Dallas, TX

2007 – 2010

Software Developer / Quality Analyst / Tester

End-to-end business development to create an educational video game that enhances the learning experience

for students and improve test scores. Presented application to the school principal, conferences and

conducted end user training to individuals and large groups. Sold the application as a single purchase product

and as a subscriber service to individuals and schools.

  · Gathered requirements as classroom teacher, designed and developed a C++ and Java based application

(educational video game) and linked it to a MySQL database using PHP

  · Coded applications using HTML, CSS and JavaScript based websites and established connectivity to the

appropriate applications and databases

DALLAS INDEPENDENT SCHOOL DISTRICT, Dallas, TX

2002 – 2009

Math Teacher, JL Long Middle School and James Madison High School

Taught 7th and 8th grade math and Algebra I, Geometry and Algebra II to middle school and high school

students. Mentored and coached two new teachers as an instructional lead.

  · Developed and implemented strategies including a video game, which helped struggling students succeed

in math

  · Participated in school-wide planning as a member of CILT (Campus Instructional Leadership Team)

CISCO SYSTEMS, INC., Dallas, TX

Software Engineering Intern (Full-time)

Wrote and tested the C/C++ code that runs the Cisco ONS 15454 SDH optical network platform. Used

development tools such as Sniff and Clear Case to access code and trouble-shoot failures

2001 – 2002

  · Performed intensive testing on three features - Circuit Provisioning, Synch & Timing, and Upgrade &

Recovery. As Software System Integration Testing (SSIT) group team lead, coordinated activities of 8person

group in creating and running test cases to ensure that the code and equipment performed as

desired.

EDUCATION & CERTIFICATIONS

The University of Texas at Dallas (UTD), Dallas, TX

  · MSc Software Engineering, Dec 2003,GPA:3.5

  · BS Computer Science, May 2001, Dean's list, Cum Laude. GPA: 3.7

  · (ISC)²Associate of (ISC)² - Certified Information Systems Security Professional (CISSP®)

examination Jan 2016, ID number: 547540.

Unix/Linux, Shell Scripting, Perl, OSS/BSS, AWS Console, LTE, TCP/IP, Network troubleshooting, PHP,

MySQL, Java, JavaScript, HTML, C++, VxWorks, Corba, Vision Ice, Code Tap, and Clear DDTS

TECHNICAL SKILLS:

  · Amazon Web Services (AWS) Certified Solutions Architect – Associate Level, Mar 2016, AWS-ASA15182