Work Summary

I have over 8 years of NOC/telecom experience in addition to 12 years as a system administrator and 7 years as a Help Desk Manager as well as 4+ years of Cloud Administration and Cloud system migration experience with an emphasis on computer security. I have precise written and verbal communication skills. I have outstanding analytical and problem-solving abilities as evidence by the experience listed below.

 

Experience

 

December 2002-Currently employed: System Administrator/Help Desk OPS Manager/Sr. Cloud Engineer-AWS Program Manager

 

Positioned in multiple leadership roles with-in the organization including being selected for the transition role of VP of IT Operations that supported over 1600 users including all IT and business functions for multiple site locations. This included oversite and responsibility for Circuit provisioning/Network provisioning/WAN integration/MS Exchange team management/ Cost point and Congnos application oversite/Security Assessment and remediation management/IDS team management/Domain Management and Migration/Physical and Virtual environments/invoicing. In my role of AWS program manager business was increased by 70% for the life of a key contract. I also performed business development and business capture roles while preforming the responsibilities of AWS Program Manager. In addition, I performed the role of AWS Architect including initial stand up implementation of security functions and management for the internal AWS Engineering, Operations, and the Security team. Captured and then grew a new AWS contract by 50% with-in a year time frame. Responsible for all AWS contracts and AWS related business activities. I was brought into two key contracts as part of a tiger team to resolve and support issues that were unable to be addressed by the operation teams (A public facing system that was analyzed and reported on in all major business and media outlets). I was the team lead for an additional tiger team that included resolving issues on physical and virtual systems of over 400 domain servers (DEV,TEST,PROD) including resolving outstanding security issues while working directly with the security team with-in the agency.

·   Architected a Federal Agencies First Application to move to the AWS Cloud with a FISMA Low accreditation. Including Dev/Test/Protection/Security Stacks. Assessment of Customer requirements including the Current Architecture, Operating Systems, Applications, Databases, Network and System Security needs. Identification of what AWS Services will be Utilized Including Compute Services, Storage Services, Database Services, Networking Services, Security Services, and Management Services. Then preformed Architecture Design to include Application Deployment, Identification of Ports and Protocols, Load Balancing, Roles and Responsibilities, Separation of Duties, Network Configuration and DNS implementation. Developed and implemented AWS security group configurations to meet accreditation requirements. Development of custom scripts for use in the AWS management console for security lock down requirements based on customer roles and responsibilities.

·   Architected and deployed internal AWS Enterprise Asset Management Solution including Cloud document share solution for mobile applications. Implemented Route 53 for DNS with-in the environment. Preformed AWS ACL lockdowns based on security attacks to the application increasing system response times.

·   Architected and migrated internal applications from physical hosted equipment to a hybrid AWS VPC. Including recommending security configurations based on AWS Security best practices.

·   Architected stand-alone agency AWS cloud solution utilizing AWS RDS multi AZs and SSD Provisioned IOPS needed for an application migration including price analysis and budget analysis. Added the implementation of auto-scaling groups to include a 70% cost saving for AWS run-time.

·   Performed vulnerability assessments using Nessus to identify risks and implement risk mitigation procedures.

·   Implement security to meet FISMA moderate security controls in alignment with NIST 800-53r4 and FedRAMP requirements.

·   Provide day-to-day operational support for Enterprise Cloud solutions hosted on the Amazon Web Services (AWS) infrastructure using Windows Server 2008 R2 and Windows 12 Red Hat Linux (Linux team support), Ubuntu, Amazon Machine Images (AMIs). Design, configure, implement, and manage all AWS related activities. (EC2, EBS, security groups, ACLs, NAT, AWS Workspaces, SES, SNS, Route 53, Storage Gateway, RDS, VPC, S3, CloudWatch, IAM lockdowns, Directory Service, Trusted Advisor, AWS Invoicing, AWS Billing, VPN, GovCloud)

·   Install, configure, and manage Enterprise applications (Event Sentry, Symantec Endpoint Protection, Tripwire Enterprise, Netlib, MS Lync, Azure Phone Factor).

Titan Technologies, April 2002-July2002: PC Technician

·   End user maintenance and support of 1300 PC's.

·   Complete system upgrades and roll-over of desktops, monitors, and printers for the USPTO.

·   Involved troubleshooting of network devices, and applying customer satisfaction in a timely manner.

General Services Administration FTS 2K1, August 1991-April 1999: Computer Specialist-CO

•                  Maintained and processed service orders and changed requests for numerous Federal Agencies on the Sprint FTS 2001 SONET Network.
•                  Monitored and optimized in real-time of federal wide area private networks, to include x.25, Frame Relay, Asynchronous Transfer Mode (ATM), and Packet Switching.
•                  Provided a daily report on circuit troubles and outages nationwide to various federal agencies. Escalated trouble tickets to level 3 management for prompt customer resolution.
•                  Worked with various vendors of ATM hardware to include Ascend, Cisco Systems, ADC-Kentrox, Bay Networks, Nortel, FORE Systems, Alcatel and Lucent Technologies to coordinate customer premises resolutions.
•                  Maintained and operated video conferencing equipment for site-to-site meetings.
•                  Implemented technical solutions for NASA, and the DOJ to include DS3 and OC3 Local Area Networks, Wide Area Networks, Frame Relay, ATM, voice, video, data, and imaging.
•                  Worked on Technical Proposals with an emphasis on price analysis and contract negations, including wireless solutions offering engineering assistance with technical resolutions.
•                  Part of the FTS 2001 contract sanitization team, for public distribution of the FTS 2001 contract.
•                  Worked with Wide Area Networks, FRelay, ATM, X.25, foreign PTTs, X.75 gateways; worked with numerous federal customers on a daily bases to resolve communications issues.

 

Computer Skills

Operating Systems: DOS, Windows 9X, Windows NT, Windows 2000, Windows XP Pro, LINUX (little working knowledge), Windows Server 2008/2012 Enterprise, Vista, and Windows 7/8

Application Packages: MS Office all varieties, MS Visio/Project, Lotus Notes, Remedy, Veritas Backup Exec 9/10, Blackberry Enterprise Server, Comvault, Event Sentry, MS SQL Server, SEP Management Console, MS Lync, SCCM, Phone Factor, Mi-Token, Netlib, Datanamic, Load Balancers, AWS Console, MS Azure, Double-Take.

Communication Software: PC Anywhere/RDP, MS Exchange, MS Outlook, Active Directory users and computers, Cisco systems Any connect VPN, Symantec Management Console

Browsers: Chrome, Internet Explorer, Mozilla, Firefox

Network Technologies: Switches, Hubs, Routers, TCP/IP, Firewalls

Computer Security: Intrusion Detection, PKI, Risk Assessment, Incident Response, Password Retrieval, Data Recovery, Nessus, Tripwire Enterprise, Cenzic Hailstorm, Alien Vault, App detective. Penetration and Application testing, OS lockdowns, Vulnerability Remediation.

Related Coursework

Computer Information Systems, Computer Program Design, UNIX Operating System, Networking Essentials, System Analysis and Design, Network Security, and Top-Down Network Analysis and Design.

Education

B.S., Computer Networking, Strayer University, 2001