Janine M Corey

Infrastructure, SaaS, Hosting Strategic Leader

406 261 8749

janinecorey@gmail.com

 

 

Executive Profile

Large Enterprise and Global Corporation Experience:  Infrastructure and Hosting Services Leader running Production Hosting (Cloud Services), Data Centers, and Global Infrastructure organizations.   Built a fast-growing, multi-million dollar Hosting business serving two million users, 80 product lines, running on over 2000 VMs, and 3PB data.  

Merger and Acquisition (M&A) and Organizational Change Expertise & Rapid Growth: Built teams, processes, monitoring and service levels, and technical standards to grow the business at over 50% per year in revenue and virtualized hardware. Led technical infrastructure changes, hybrid/public/private cloud implementations and implementation of best practices in operational standards, security architectures and processes, disaster recovery and business continuity processes, ITIL operational excellence in Service Management, including purchasing and implementing LanDesk ITSM, Security, and Asset Management modules.  Managed the technology and organizational changes resulting from companies doing acquisitions or just rapid growth:  expertise and experience in architecture changes in network archtecture, moving to the cloud or hybrid cloud, server virtualization and high availabilility, managing rapid data growth and customer growth, going global, implementing tier-1 and tier-3 support improvements (ITIL, integrating support and sales processes for new business acquisitions,

Financials and Supporting Business Growth and Cost Optimization:  Improved costing metrics and business reporting, generated business side revenue generating opportunities, based on proven ability to create multivendor, best in breed, Integrated IT architectures with consistent costing and reporting metrics. Provided strategic planning and vision to C-Suite and Business division Presidents on how to leverage IT for increasing profits and reduced financial risks.

Building Self-Reliant Teams with a focus on Excellence: Mentored team members, always cultivating a strong “Second in Command.” Strong values based leadership with staff development, solid decision making, open communication, trust, teamwork, honesty.

Dev/Ops Development:  Implemented Dev/Ops initiative/group of senior infrastructure and system architects with excellent results.  Used it to architect new solutions and improve existing applications for security, scalability, reliability, supportability, new technology usage, reduced costs, and hybrid cloud .

Multi-Industry experience: Global SaaS/Cloud Data Centers, in Government, Global Pharmaceutical, Airline, Transportation/Logistics, Healthcare, and  Media Industries.  Technologies implemented: AWS Cloud deployments, Integrated Stack Computing, XIV, UCS, Actifio Snap Manager,  LanDesk Service Management, MS Server and VMWare 5.5, Extrahop Performance Monitoring, VCOPs, Cisco UCS, WAN and IP Telephony, Oracle and SQL databases, Linux, Citrix farms, Tomcat and Tibco Middleware, SOA.

Relevant Professional Experience

Tyler Technologies, June 2013-Present

Director, IT Infrastructure Hosting Services             

Lead Operational team for a SaaS/Cloud Datacenter.  Manage all Tier 3 support teams, technical build teams, budgets, security, DR and BCP, new tool deployments and operational improvements. Manage teams, vendors, contracts, initiatives, equipment, co-locations facilities, revenue generation, sales support, and budget for Customer Cloud Infrastructure Environment that supports over 80 different software products and contributes up to 50 million dollars in revenue to the company.  Managing growth at over 40% per year in revenue.

 

Novartis Global Infrastructure Services-Alcon Labs (2012-2013)

(Contract) Senior Program Manager: Global Network Integration

Recommendation Available:  Alan Van Geem, Network Integration Program Manager

Novartis’ Acquisition of Alcon Laboratories (M&A) precipitated a need to standardize the WAN, WOS, VoIP, and Call Centers world-wide on a single standard architecture. Led migrations of Alcon’s 50+ sites worldwide (30,000 ports) to an assetless VoIP service in conjunction with British Telecom (the Novartis GIS standard).  These migrations required Global leadership in Asia Pacific, Europe/Middle East/Africa, Latin America/Caribbean, and North America. For duration of time on the project, delivered project on-time and in budget. Technologies:  Cisco Call Manager, Cisco Unity Express, Mobility products:  IP communicator, Remote phones, Genesys Call Center software, WAN and QOS optimization.  Vendor management:  British Telecom, Siemens.

 

Southwest Airlines (2010-2012)

(Contract) Senior Project Manager: Data Center/Technology Engineering

Recommendation Available:  Jerry Lindsey, Technology Project Manager

Led Infrastructure team for build of new PARIS (Passenger Accounting Revenue Information System) hardware platform.  Migrated Southwest Airlines’ largest Oracle Database and revenue accounting system with mission-critical revenue data to a new hardware platform:  built new test and production platforms that included: Physical-to-Virtual Server migration, Oracle 10 to Oracle 11G upgrade, SAP upgrade and patching, upgrade to latest Lufthanza Systems application release.  Brought in project on-time and in budget. Technologies:  Oracle 11G, SAP, Red Hat Linux, EMC storage filers, Luftanza Systems Accounting software: Sirax 4.6.

 

Led Infrastructure Build and Production deployment of a new Maintenance Engineering Product in support of the Airtran acquisition and system integration.   Built three complete development (DEV), five test hangar, and two fully-redundant high-availability production environments.  Managed Infrastructure engineering support for build, pesting, and deployment phases.  Brought in on-time and in-budget.  Technologies:  Oracle 11G, Red Hat Linux; Tom Cat and Spring middleware, Windows Servers, Citrix Virtual Desktops, CyberArk security, TRAX maintenance engineering software.             

Belo Corporation-Dallas Morning News (2009)

(Contract) Senior Project Manager: Server, Network, and Infrastructure Migration

Recommendation Available:  Matt Bieri, CIO

Lead the discovery, design, and planning phases of an IT infrastructure migration associated with a corporate divorce (AH Belo and Belo Corporations splitting assets and systems, ending large support contract with IBM Managed Services)..  This migration included the implementing of a new help desk, and service management tools; upgrading the network (WAN and LAN) for improved management, monitoring, and security; planning the moves of or decommissioning of 100s of servers (both virtual and physical); the procurement of new facilities and infrastructure equipment; and the running of bi-weekly meetings keeping the information exchange lines open.

 

Handled project management functions for a complex, enterprise-wide IT infrastructure and architectural migration.  This contract included discovery and description of current environment, , working with Technical Subject Matter Expert (SMEs) on design and architecture of improved environment, project planning, establishing project deliverables, evaluating project status, and coordinating efforts with vendors and IT support providers.

 

Northern Sky, (2000-2009)

Ran a consulting company providing upscale ski resort lodging and Internet marketing. 

 

CSC Consulting and System Integration, (1996-2000)

Senior Project Manager, Expert in Org Change in IT

Recommendation Available:  John Honeycutt, Org Change Practice Manager

Senior Project Manager for a large call center software and hardware performance upgrade for USAA in San Antonio.  Handled project management functions including planning projects, recruiting project staff (both local and national Subject Matter Expert (SMEs), writing statements of work, establishing project deliverables, evaluating project status, maintaining project budgets, and presenting all such materials to our client decision leaders.

 

SeaLand CSX Transportation (1994-1996)

Director IT Operations, North America

IT Strategic Planning, Merger and Acquisitions, Off Shoring

Recommendation Available:  Michelle Wright,  Senior Project Manager

Led the systems and process change management teams for Port Operations for CSX SeaLand.  Also led the the systems mapping and data migration for the Merger of CSX Intermodal and Sea Land.Internal IT consultant: met with business units nationwide, analyzed business and technology challenges, produced statements of work, proposals, and cost/benefit analyses.

 

Led cross-functional teams in researching and mapping current systems architectures and their dependencies, designed and implementing infrastructure and software improvements, coordinated business process changes.  Transitioned systems infrastructure and business process functions during the merger of CSX Railroad, CSX Intermodal, and SeaLand corporations.  Key strength in this position was communicating project goals, dealing with complex groups and multi-tier groups, and maintaining focus on results throughout project.

 

Ameritech Health Connections, Dallas, (1993-1994)

Project Manager, Electronic Patient Record Implementations

Recommendation Available: Brent Nelson, PhD Healthcare Informatics

Worked with Hospitals and Healthcare systems in the midst of mergers and acquisistions of clinics and ancillary medical offices to create a networked Patient Healthcare System and Records (from the stand alone hospital model that had existed before).  Defined needs of organization in the midst of changes.  Led product definition teams, wrote specification documents for software developers.  Led User-Group initiatives to improve Electronic Patient Record and Healthcare Database Products.

MCC, Austin, Texas (1985 – 1990)

Shareholder Relationship Manager,

Software Research Company

Wrote articles and public relations pieces on new and emerging software technologies.  Organized meetings and technology exchange forums for corporate sponsors and researchers.  Wrote user documentation (online and printed) for new technologies for software prototypes and programming languages, including the beginning of OOP language research.

 

Education and Training

 

ABD…M.A./PhD, Communication1988-1992

University of Texas at Austin, Austin, Texas

Masters and PhD level course work in Business Communication, Speech, Persuasion.  Taught undergraduates business communication courses. Studied Arabic literature and culture, researched Arab Political Rhetoric in Cairo, Egypt.  Consulted with Fed Ex Middle East Division on Cross-Cultural Business Communication in Middle East.

B.A., English Honors, 1985-1988

University of Texas at Austin, Austin, Texas

Studied English Literature and Composition, with minors in Arabic literature and culture, and the history of American foreign policy.  Wrote and published a thesis on Jane Austin writing.

Computer Science and Technical Writing,1982-1985

New Mexico Tech, Socorro, New Mexico

Studied computer science and technical writing.  Granted one of only two internships at Los Alamos National Laboratory as a sophomore. Worked six months as a science writing intern on top secret publications relating to computer systems, weapons research, and weapons testing.

Certificates: Project Management, Catalyst Methodology, Negotiation1996-1998

CSC Consulting and Systems Integration Training Center, Falls Church, Virginia

Completed multiple CSC Internal trainings: Defining Statements of Work, Project Planning, Status Reports, Staffing, Deliverables, and Project Close-Out and Evaluation.  CSC's Catalyst Methodology and Tools.  Negotiation, Conflict Management, and Finding Win-Win Solutions.  Understanding Social Styles, and Working with Difficult People.