James Meyer

1513 Endicott Drive

SKILLS & ATTRIBUTES

·   Troubleshooting AWS Cloud Services

·   Work well in team environment and enjoy interacting with people

·   Installation, troubleshooting and configuration of computer hardware and software

·   Provided superior customer using email, phone, and chats.

 

RELEVANT WORK EXPERIENCE

Technical Support Engineer III-Amazon Web Services-Seattle, WA                                              06-2012-Present

Provided technical support for all services related to Amazon Web Services. Including DNS, Linux, Windows, Database configuration, Email, storage, and troubleshooting. 

Technical Analyst II - Hawaii Pacific University - Honolulu, HI

07/2009-09/2009

Added users and computers to Active Directory, worked with domain policies to maintain a secure and functioning network with 100 computers.  Successfully installed and updated software for XP and Linux operating systems. Maintained working computers and resolved and returned troubled computers in a timely manner. Created, closed, documented, and escalated tickets.

 

IT Student Intern - Heald College - Roseville, CA

05/2002-02/2003

Created and restored users’ network access using Active Directory. Reviewed proxy log to check for malicious activity, effectively assisted IT department with updating, troubleshooting, and maintaining computers and printers on a 500 node network.

RECENT WORK EXPERIENCE

Tax Preparer-Davis and Larson- Denver, CO

02/2011-04/2011 (Seasonal)

Used TaxWorks and Excel Pivot Tables to summarize data, perform journal entries, and prepare 1040, 1120(S) and 1065s from home for the tax season.

 

Volunteer Tax Preparer-Denver Asset Coalition-Denver, CO

01/2011-04/2011

Volunteered to prepare and file 1040 tax returns for clients qualifying for free assistant using TaxWise. Passed all required and voluntary exams, became a valued and relied upon volunteer and ended tax season as a Quality Reviewer for all tax returns.

 

EDUCATION

Master of Science in Information Systems	Graduated 08/2009
Hawaii Pacific University	Honolulu, HI

·   Concentrations: Telecommunications Security and Software Engineering

·   3.9 GPA, President Host Nominee Fall 2008, Upsilon Pi Epsilon Honor Society

v     Relevant Coursework:

·   Modern Programming with Java

·   Database Systems with Oracle 10g

·   Telecommunications

 

Bachelor of Science in Business Administration Accounting		Graduated 05/2008
Hawaii Pacific University	Honolulu, HI

3.7 GPA,  Accounting Club President Fall 2007

v     Relevant Coursework:

·  Auditing

·  Managerial Accounting

·  Intermediate Accounting I-III