Troy D. Roberts

438 E Acacia St l Glendale, CA l (703) 973-9284 l troyrob@me.com

Targeting (Remote) Windows Devops Positions

o Outgoing and learned cloud engineer with 7 years of experience in creation and troubleshooting of corporate system infrastructures.  Knowledge and implementation of many forms of virtualization such as Amazon AWS, VMware’s ESXI 5.1, Microsoft Hyper-V and Azure Resource Manager.

o My goals are to advance my skills in automation and scripting to make cluster creations simple and easy to understand in plain text.

Stonewall Jackson High – Manassas, VA, 2004-2008

High school Diploma

Clearance:	DoD Top Secret Clearance
Certifications:	SKCATM,DCSE, HP ATP, HP AIS, Security+, MCSA Windows 7, CCENT, ITIL
Systems:	Windows server 2003-2012r2 and 2016 preview, OSX Server, Ubuntu 14, ESXI 5.5,
Cloud:	Amazon Web Services, Microsoft Azure Resource Manager, Google Compute
Languages:	Powershell, Java Script, Cisco IOS, JSON, Coffee Script, Python, Visual Basic,
Databases:	MS SQL 2012 - 2014, Redis, Storm, ZooKeeper, MongoDB

Expion- Remote November 2015 – Present

Senior Consultant

·   Adherence to clientele’s objective and provide solutions to meet said requirements

·   Learn and implement the latest technology to better understand and service clients

·   Setup SSO and MFA for best security practices

·   Create solutions for High Availability and Disaster Recovery across multiple regions

·   Build out virtual network configurations for both regional and on premise base solutions

·   Documentation and knowledge transfer to various client IT staff

·   Build out scripts to automate process to be replicated on future projects to fast track clients

·   Creation of Azure hybrid test lab for entire consultant staff

·   Use of Yammer, SharePoint, and LinkedIn to share new knowledge on latest and greatest to internal company

·   Learn and utilize many Microsoft products to better serve clients such as System Center Suite, Office 365, Azure Direct Access, and more

·   Utilize Microsoft Projects, Visio, and OneNote to update client on project progress, topology and documentation.

 

Expion- Raleigh, NC April 2014 – December 2015

DevOPS Engineer

·   Creation and Implementation of a chatbot to call json scripts for standing up new EC2 instances

·   Creation of Ansible playbooks to provision and automate clusters as needed

·   Use of Cloud Formation to stand up clusters and install required software on Windows Servers

·   Sole management of AWS environment.

·   Learned SQL on the job to help upkeep and upgrade SQL databases to SQL Server 2012.

·   Management of three active directory domains and creation of domain trust.

·   Handle VMM and TFS for automated testing for .net websites.

·   Created a standardization across the board for SQL stored procedures and jobs.

·   Setup and troubleshoot of windows server 2012 and 2012r2 in AWS EC2.

·   Setup and management of IIS 7 and certificates.

·   Upgrade ESXI 4.1 to 5.5 and setup Domain Controller failover.

·   Advised, purchased and setup a datacenter environment for testing purposes.

·   Create powershell and python scripts to help automate virtual machines in both test lab and AWS

·   Backup and Restore of multiple SQL database due to server failures

·   Creation of SharePoint to bring a standard collaboration site to the company.

·   Management of cisco switches and vlans to support VoIP, laptops, and AP.

·   Drop cost in AWS down by 30K and review on a monthly basis on how to cut cost.

·   Upgrade of all SQL servers to SSD in AWS environment from ephemeral drives.

·   Setup SCCM to help distribute software to employees and manage computers remotely

·   Handle .net framework deployments to IIS web machines

·   Setup PRTG and Splunk to monitor server’s utilization and event logs

·   Respond to critical alerts 24/7

·   Setup of SCOM to better manage AWS and implement basic troubleshooting scripts to run before escalation via PRTG

·   Sole management of entire IT department and two employees

·   Architect and management of test lab in a high availability datacenter.

·   Setup a hybrid cloud for test lab with our Amazon Web Service production environment

 

Haystax- Mclean, VA September 2013 – April 2014

Cloud Engineer

·   Creation and implementation of Azure in public and private, Azure Pack.

·   Setup of System Center and various system center appliances, SCCM, SCOM, SCVMM.

·   Create a virtual network to support On Premise Azure and various virtual machines.

·   Creation and management of Virtual Machine Manager and Hyper V cluster in a High available environment.

·   Learn and create powershell scripts for answer files, azure pack gallery imports, and tenant additions.

·   Setup and troubleshoot of windows server 2012 and 2012r2 in azure environment.

·   Setup and mangement of IIS and RD Gateway.

·   Setup of a complete cloud based environment to allow “Bring Your Own Device”.

·   Create and automate virtual machines to include, Lync, Exchange, and SharePoint out of box.

·   Demonstration of cloud environment to companies to show the advances and advantages of Azure.

·   Setup of multiple MySQL database to house azure environment

·   Configuration and maintenance of company’s Amazon AWS environment.

·   Create and automate an Ubuntu server to provide Q&A and deployment of newly created programs.

·   Configuration, maintenance & upgrade of company’s ESXI 4.0, 4.1, 5.0 & 5.1.

 

Northrop Grumman- Sterling, VA August 2013 – October 2013

Windows Server/Network Administrator

·   Management, configuration and monitor of daily Netbackup activities.

·   Management and configuration of Windows 03-08, Red Hat 5, and ESXi 5.1 servers.

·   Troubleshoot of ASP and HTML issues in a datacenter environment.

·   Creation and management of new ESXI Virtual Machines using VMware Vsphere 5.

·   Utilize tools such as MOM, and VNMS to monitor networks and web sites.

·   Update of clientele web servers and mail boxes.

·   Migration of web servers to a more manageable and standard solution using ESXI virtual machines.

·   Use knowledge of SMTP, FTP, DNS, Active Directory, MSSQL, ODBC and Windows server experience to troubleshoot daily web server related tickets.

·   Troubleshoot Windows, Red Hat, and Network trouble tickets based on clientele web servers.

 

Northrop Grumman – Fairfax, VA April 2013 – September 2013

Windows System/Network Administrator

·   Manage and maintain Sipernet networks, servers, active directory and AMHS for the Department of Homeland Security. 

·   Use of tools such as HP Network Node, Quest, VMware ESXI server, Citrix, Landesk, DHCP, DNS, exchange management and more.

·   Day to day resolution of network troubleshooting, data routing and account creation. 

·   Learn virtualization to better manage servers and server services. 

·   Keep track of port security and execute for any network changes or adherence. 

 

InterImage – North Regional Medical Center HQ - Fort Belvoir, VA June 2012 – April 2013

Windows System/Network Administrator

·   Handled development and deployment of Windows 7 operating system on all NRMC HQ computers. 

·   Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and network related problems with the up most efficiency and time management. 

·   Configuration and upkeep of Active Directory DNS, DHCP, and Exchange for incoming and outgoing personnel.

·   Triage Level II and Level III trouble tickets

·   Run CAT 5e and maintain SIPRNet ports as needed

·   Monitor and maintenance of the network closet along with Dell Blade servers for dental clinic software. 

·   Alteration of print server to allow any changes to the network or networkable printers as need be.

Selected Contributions:

o Created, backup/restore, batch files to help transition the windows 7 deployment smoothly and efficiently.

o Took ITIL training and certificate to better understand every department within the IT field.

o Created and upkept of network topology and IT assets.

 

SAIC – Defense Logistics Agency - Richmond, VA November 2011 – June 2012

Tier 2 Help Desk

·   Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.

·   Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. 

·   Use of tools including T-Metrics, ActivClient, Office Communicator, Remedy, Magic, SCCM, and Citrix to log; route; troubleshoot; and check status of tickets.

Selected Contributions:

o Researched and developed knowledge-base on Microsoft Server 2008 and group policies to better help and contribute with the transition from XP to Windows 7 push via SCCM.

o Exceeded first call resolution target consistently for four months.

o Handled on average of 53 calls per day on an eight-hour shift.

 

SAIC – Quantico, VA April 2011 – November 2011

Network Control Technician

·   Configuration and maintenance of Cisco switches, bridges, and GUI interface.

·   Provided technical support for VPN clients connecting to military intranet and government issued laptops. 

·   Run and repair of Cat 5e and Fiber lines for both nipper and sipper networks on base.

Selected Contributions:

o Traveled off base to medical TARA worker homes to help troubleshoot their network connectivity to military VPN.

o Worked many over night/weekend hours to help on the server upgrades and reboots.

 

DRS Defense Solutions, LLC – FOB Leatherneck, Afghanistan December 2009 – April 2011

Sr. IP Field Specialist

·   Provide setup and configuration of Cisco switches, bridges, routers, Motorola Canopy and mikrotik bridges.

·   Installed, setup and management of Windows Server 2008.

·   Help with process of assembly, disassembly, peak and pole of 2.4 and 3.8 VSAT Dish along with configuration of iDirect 5000 series and Paradise 25 modems.

·   Also troubleshot & repair of Windows XP, Windows Vista, Windows 7, and OSX desktop/laptops. 

Selected Contributions:

o Travel to many FOBs to help with the setup processes and fill in for other technicians who were leaving TDY.

o Created and upkeep of Network Topology with MS Visio and MS Excel tools of over 50 cisco equipment and devices.

 

Connextions – Concord, NC March 2009 – December 2009

Technical Support

·   Provide Technical support on consumer network configuration and setup process for Vonage VoIP devices via call center. 

·   Explain step-by-step instructions on port forwarding personal routers and firewalls to allow Vonage device to work through TCP and UDP ports.

Selected Contributions:

o Handled over 60 calls per day with exceptional customer service and a first call resolution of over 87% on average.

o Help beta test the telework/work from home option successfully.