Tamara L. Henson

1522 18th Ave #101

Seattle, WA 98122

309-838-6943

henson.tamara@gmail.com

 

 

COMPUTER SOFTWARE/HARDWARE

Ø     Windows ‘00, NT, XP, Win7; W2K, W2K3, W2K8, W2K12 Server

Ø     Linux; Ubuntu/Centos/RedHat; bash shell scripting,

Ø     Amazon AWS EC2 Cloud, Rackspace, Windows Azure

Ø     Zimbra, MS Exchange 07/10, Google Apps, ProofPoint, Barracuda,

Ø     Front Range Heat, Salesforce Administratrion, LANDesk,

Ø     HP Site Scope, HP Openview, HP Service Desk, SolarWinds, Cacti, Nagios,  FAN, Centreon

Ø     McAfee EPO, Symantec Endpoint, Forefront TMG, Websense, Bit9

Ø     Citrix XenApp, VMWare ESXi, Horizon View VDI

Ø     Altiris, Clonezilla, WDS, WSUS, Active Directory,  NTFS,  Print Servers, FTP, RightFax, OCS,

Ø     Dell Equalogic, Synology, Bacula, CommVault, Symantec Backup Exec, Symantec Enterprise Vault

Ø     CompTia Server+ Certified

 

WORK EXPERIENCE

 

Lockheed Martin Corporation

August 2014-November 2014

Sunnyvale, CA 94089

 

Cloud Systems Administrator

Ø     Provide operational support for the customer Azure cloud environment

Ø     Troubleshoot and quickly resolve high priority impacting issues

Ø     Provide escalations to teams regarding status of failed services

Ø     Provide technical leadership with incident handling and troubleshooting via Lync

Ø     Own and manage all incidents and requests from inception through resolution

Ø     Execute and provide operation/maintenance jobs and activities

Ø     Facilitate communication with end-users and on-call teams during significant (high priority) incidents via Lync

Ø     Develop, validate and maintain technical documentation daily and when instructed to do so within TFS

Ø     Provide escort services remote/onsite for MS engineers to diagnose/troubleshoot failures

 

Savers/Value Village Corporate Headquarters

May 2013-August 2014

Bellevue, WA

(425) 462-1515

 

Systems Administrator

Ø     Provides Tier 3 technical support to users through emails, phone calls, walkups and Help Desk tickets.

Ø     Administration of VMWare Horizon View workstations.  Creating gold images, deploying workstations

Ø     Administration and Tier 3 support of McAfee EPO, HIPS, MNAC servers for corporate/POS workstations. 

Ø     Administration of LANDesk (LDMS).  Deploy applications, running queries, remote access to corporate workstations and POS. 

Ø     Administration and Tier 3 support W2K3/8 Active Directory domain of 800+ users.  Onboard/Offboard, access, security groups.

Ø     Administration and Tier 3 support of Exchange server.  Creating email accounts, distribution groups.

Ø     Administration and Tier 3 support  for Symantec Enterprise Vault  server for MS Exchange. 

Ø     Administration and Tier 3 support of Office Communicator 2007 (OCS) server

Ø     Administration and Tier 3 support W2K3/8 Print Servers. 

Ø     Administration of CommVault backup.  Preparing tapes for drop-off and pickup. 

Ø     Administration and Tier 3 support Citrix Xen App servers.  Publish, applications, troubleshooting user issues

Ø     Administration and Tier 3 support of Bit9 servers for corporate/POS.  Conduct security review of all installed applications

Ø     Administration and Tier 3 support of Websense for corporate workstations.  Conduct security reviews of all websites

Ø     Administration and maintenance of Forefront TMG server for POS.  Conduct security reviews all of all websites

Ø     Administration and Tier 3 support of NTFS file shares for corporate. 

Ø     Administration and Tier 3 support of ServU FTP NTFS server. 

Ø     Administration and Tier 3 support of RightFAX server. 

Ø     Administration and Tier 3 support of Sharepoint server.  Develop Sharepoint forms for onboarding and offboarding users. 

Ø     Administration and maintenance of Dell OME/iDRAC for POS.  

Ø     Administration and maintenance of WSUS Enterprise Patch Management for corporate/POS

Ø     Architecting business applicationsinstalling and creating documentation for the Desktop Support team. 

Ø     Develop, validate and maintain technical documentation; process’, policies, standard operating procedures.

 

Cavium Networks/Monta Vista

November 2011-November 2012

San Jose, CA

(408)943-7100

 

Systems Administrator

Ø     Provides technical support to users through emails, phone calls, walkups and Help Desk tickets.

Ø     Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

Ø     Installs, configures and maintenance of Clonezilla imaging, Ubuntu and Win7

Ø     Installs, configures and troubleshoots Windows and Linux servers in VMware ESX vSphere, vCenter

Ø     Administration, configuration and maintenance of corporate McAfee Antivirus and Symantec Endpoint

Ø     Administration, configuration and maintenance of W2K8 Active Directory domain of 300+ users

Ø     Administration, configuration and maintenance of LDAP for 300+ users

Ø     Administration, configuration and maintenance of W2K3/8 Print Server

Ø     Administration and maintenance of Cisco Unified Communications, 80+ users

Ø     Administration and maintenance of Backup Exec in Exchange

Ø     Administration, configuration and maintenance of Bacula backups in Linux and Windows

Ø     Administration, configuration and maintenance of Dell Equalogic and Synology via iSCSI volumes in Linux and Windows

Ø     Develop, validate and maintain technical documentation; process’, policies, SOP,  in a Wiki environment

Ø     Develop, maintain, and distribute project communications/notifications to end-users

Ø     Maintenance of corporate IT assets; submitting quotes and orders for equipment and tracking for 300+ users

 

 

Ricoh-EWS

May 2011-November 2011

San Jose, CA

(408)501-3032

 

Cloud Systems Administrator

Ø     Provide helpdesk/desktop support for EWS division

Ø     Managed implementation of a Salesforce.com customization project for internal help desk ticketing program

Ø     Managing, implementing, configuring and maintaining Symantec Backup Exec 2010/Quantum Tape Writer Project

Ø     Participated in the implementation; managing and maintaining, Active Directory Domain Controller environment

Ø     Managed,  implemented and successful completion of a local workgroup to Active Directory domain migrations of 80+ users

Ø     Configured and implemented; managing, maintaining  and configuration of monitoring, Nagios on Ubuntu

Ø     Provide technical project support; i.e.  meeting minutes, requirements gathering, project plans for Zimbra Email Migration

Ø     Provide administration support for ESX VSphere Client on Ubuntu linux servers, restarting services, cloning

Ø     Develop, validate and maintain technical documentation; process’, policies, SOP, in a Wiki environment

Ø     Developed, maintained, and distributed project communications/notifications to end-users

Ø     Provide technical support between Ricoh-EWS and Rackspace; i.e.  cloud environment, maintenance windows, restart services

 

 

Rovi, formerly known as Macrovision

April 2009-May 2011

Santa Clara, CA 

(408) 562-8400

 

Network Operations Engineer

Ø     Provide network monitoring via SiteScope, HP Openview, and Nagios

Ø     Manage and provide support for SiteScope, HP Openview, and Nagios

Ø     Provide escalations to teams regarding status of servers, switches, URL’s

Ø     Provide technical leadership with incident handling and troubleshooting

Ø     Facilitate communication with end-users and on-call teams during significant (high priority) incidents

Ø     Experience restarting services in Windows Computer Management for troubleshooting via GUI

Ø     Experience restarting services in Linux for troubleshooting via CLI

Ø     Experience restarting services in Windows Internet Information Services (IIS)

Ø     Experience in restarting services on an Amazon AWS EC2 Cloud

Ø     Experience monitoring servers via ESX VMware Infrastructure Client

Ø     Develop, validate and maintain technical documentation daily and when instructed to do so.

Ø     Provided assistance and support with the implementation of Nagios on Ubuntu

Ø     Configure monitoring in Nagios, installing agents, add, update and remove monitoring scripts

 

 

 

 

 

Microsoft Internet Services Data Center (VOLT)

June 2008 – April 2009

Santa Clara, CA 

(650) 691-9040

 

Data Center Support Technician II

Ø     Provide troubleshooting support for servers, infrastructure and network devices

Ø     Diagnose and repair server errors, infrastructure issues and network connectivity problems

Ø     Install/Upgrade/Replace server, device and/or network components when instructed to do so or as needed

Ø     Provide network cable installation and removal to support infrastructure needs

Ø     Advanced experience in supporting RAID and SCSI technologies

Ø     Advanced experience troubleshooting HP Proliant servers along with server components such as motherboards, controller boards, network cards, processors and memory

Ø     Experience supporting, administering and troubleshooting Microsoft Windows Server W2K, W2K3, W2K8

Ø     Experience setting up domain controllers, DNS, adding servers and workstations to Active Directory, usersetup,and group policy.

Ø     Experience configuring, migrating, and troubleshooting Windows user profiles

Ø     Experience with Altiris imaging application and performed server operating system and application imaging/installation/upgrades 

Ø     Working knowledge of UTS; Ticketing Systems and the ability to open, update and close tickets, and bringing customer problems to full resolution.

Ø     Develop, validate and maintain technical documentation daily and when instructed to do so

 

 

State Farm Insurance Corporate Headquarters (Technisource)              October 2004- July 2007             

Bloomington, IL 61701 

(309) 862-4555

Data Center Systems Support Specialist III

Ø     Provide Microsoft Office application support; i.e.  MS Office, Lotus Notes, for end-users on project team(s). 

Ø     Provide end-user application support and training for project databases.

Ø     Participate in project meetings to take meeting minutes.  Distribute and store meeting minutes.

Ø     Update Outlook Email  distribution lists and Lotus Notes project database management (Adds, Changes, Remove)

Ø     Update mailing groups, team rosters and organization charts for project teams

Ø     Daily analytical reports to Component Manager detailing metrics for Enterprise Server Release efforts

Ø     Daily analytical reports to determine and identify missing information and updates needed in database.

Ø     Extensive communications between end-users via Outlook mail and phone requesting missing information and updates.

Ø     Developed, maintained, and distributed communications via Outlook email to end-users

Ø     Develop, maintain and distribute training manuals for process and procedures.

Ø     Participate during maintenance window of data migrations to complete defect documentation required for resolution and closure

Ø     Develop, validate, maintain and distribute project documentation, spreadsheets, and tables daily and when instructed to do so.

Ø     Daily Records Management of project documentation into FileNET library.

Ø     Create Work Orders in HP Service Desk ticketing program to schedule maintenance work needed to be done on servers and server cabinets for the Data Center Build-Out project.

Ø     Physical verification and Hardware Asset Management (Inventory) for the Data Center Building Build-Out Project

           

 

EDUCATION

 

Mission CollegeJanuary 2010-Present

Santa Clara, CA 

Unix/Linux Systems Administration Certificate (In Progress)

Parkland CollegeJanuary 1999-December 1999

Champaign, IL

Business Management

Gibson City Community High School              August 1992 - May 1996

Gibson City, Illinois 

High School Diploma