SUMMARY

Possesses an impeccable record of accomplishment and delivers completed solutions for more than ten (12+) years of international and multinational experience in business. While being responsible for CRM Practice growth Sandeep brings to bear in a single package of talents, such as, solutions architect, enterprise data architect, enterprise architect, program and project manager, business analyst, and other important business management and technology roles. Sandeep worked in iGATE(Capgemini group) and in the international workspace for Multiple Fortune 500 MNC, including household names as, Thomson West, Proctor & Gamble, GE Fanuc, GE Energy, Arthur Gallagher, BOSE, Genworth Financial, Motorola, Nokia Siemens, MOSAIC, COLT, Open Range, Tyco Fire & Security, MetLife, NBC Universal. Exposed to various industries such as, manufacturing, food and beverage, agriculture, banking, financial services, healthcare, insurance, telecommunications, Energy, Media and Entertainment sectors. His strong technical knowledge in Salesforce.com, .NET coupled with the knowledge of CRM domain & Manufacturing Execution Systems has helped in growth of key customer portfolio and respective accounts. Understanding customer operations and aligning the same to organization’s delivery values is his strength.

 

PROFESSIONAL EXPERIENCE

 

NBC Universal (NYC, New York) USA, 02/2015 - Present, NBC Universal Salesforce.com Partnership Toolkit Implementation

As Salesforce.com Technical Architect

NBC Universal Inc has one of its important Business unit Ad-Sales. This unit is responsible for collaborating on sales of Advertising proposals to multiple esteemed customers. In order to manage Ad-Sales related Marketing Proposals, Marketing ideas etc NBCU Ad-Sales team decided to implement Partnership Toolkit in Salesforce.com.This Partnership Toolkit also known as PaT includes audience like Account Executives, Client Solutions etc.PaT toolkit was closely integrated with Oracle backend PAM application which worked as main customer repository. There has been especial emphasis given on UX and design factors and SKUID platform was used along with Salesforce.com for achieving the same. Also this initiative involved integration with box.com for better document management and collaboration.

 

MetLife (Wilmington, DE) USA, 05/2013-02/2015, MetLife GEB Expatriate Salesforce.com Service Cloud Implementation

As Salesforce.com Manager Projects/TA

MetLife’s Global Employee Benefits (GEB) Expat Services group provides service support to plan sponsors and their employees internationally. The Phase 1 Implementation of the Project involved Managing of the Implementation of the Salesforce.com Service cloud for Customer Service request handling involving 9 Regional service Cetnres in addition to GEB Expat US Location.First Phase was implemented very Successfully & Next As the result of a successful Phase 1 implementation of Salesforce, the group is now fully migrated from Microsoft Outlook/Exchange Server and Microsoft SharePoint and is performing all service through Salesforce.com Service Cloud Console.

 

GEB Expat service group has introduced Salesforce.com service cloud application to all their departments – Claims, Client Admin, Provider Network and Account Management and to the nine regional service centers (RSCs) across the globe, who serves, members in their respective regions.

 

MetLife USA, 07/2012-05/2013, P&C CSSG Salesforce.com Implementation & COE

As Salesforce.com Manager Projects/TA

MetLife Auto & Home Integrated Sales Desktop project is an implementation of Salesforce.com for storing all the leads coming from various sources like A&H Website, Call Center and Paper Leads at one place. Salesforce.com will act as gold repository for Leads and will be used by MetLife Auto & Home Sales Agents to make outbound calls using the Avaya CTI implemented in Salesforce.com. The project used iGATE iterative development methodology which is iGATE methodology for cloud based projects.

 

The basic Project Management Milestones accomplished as part of this Project are following

·   Business & Technical requirements conversion into POC/Prototype as per customer expectation.

·   Helping teams in Architecting of Integration solutions related to Lead Capturing(Multiple Channels),AVAYA CTI interface design definition & UI Strategy, Portal Integrations with SSO

·   Analysis & design of future state of Integrations & data requirements, forward-engineering conceptual data models into logical, physical, and object model for appropriate and easy integrations utilizing XML WSDL data definitions.

·   Team training & engagement into execution

Tyco Fire & Security UK, URN Application Enhancement, 06/2012-07/2012,

As Salesforce.com Manager Projects/Technical Architect

Tyco Fire & Security Manchester (UK) had an existing instance of Salesforce.com which has Multiple Apps for managing their Customers and related Alarming Centre related information’s. To derive more business value from the Salesforce.com URN Application, Tyco roped in iGATE for Architectural changes & Suggestions as a part of their Implementation strategy

 

The responsibilities handled as Project Manager/Salesforce Architect in this engagement included following

·   Managing Offshore team & Handling deliverables phase wise.

·   Resource Management

·   Analysis of the existing Informatica Cloud & Salesforce.com Instance.

·   Architectural inputs with Design presentation for proper data flow between Alarming Centre Data(SQL Server),Informatica Cloud & Salesforce.com

COLT UK, Salesforce.com Hoovers (D&B) Integration 01/2012-05/2012,

As Salesforce.com Technical Architect & Project Manager

Colt Tech Services UK, in discussion with D&B, Dunn & Bradstreet’s Access Hoovers database, came out with this project seeing the potential to meet the business requirements and data quality principles prescribed by Colt. It has the ability to interface directly into SFDC and upload customer data and other marketing information relevant to the sales and marketing teams. Automatic uploads avoided manual intervention thus further reducing opportunity for errors.

 

The basic Project Management Milestones to be accomplished as part of this Project are following

·   Managed project budget, timeline following Agile Scrum Framework. Reported weekly per statement of work (SOW) actuals with estimate to completion (ETC) vis-à-vis budget

·   Managing & taking responsibility of Delivrables.

·   Licensing Provisioning and Purchasing  for Hoovers Integration as Data Validation Plug-in.

·   Hoovers Integration Customization per Business Requirements.

Nokia Siemens USA, Critical Shortage App Development & Migration, 06/2011-12/2011,

As Saleforce.com Consultant

Nokia Siemens Networks is a multinational data networking and telecommunications Equipment Company headquartered in Finland. It is a joint venture between Nokia of Finland and Siemens of Germany decided to migrate their legacy Critical Shortage Application on the Force.com platform, in order to make the process of inventory more accessible & easily manageable.

The Critical Shortage App Migration Involved Following

·   Defining to be Force.com Architecture of Critical Shortage Application.

·   Development & Customization of Critical Shortage Application.

·   Implementation of Org wide Settings so as to restore original Application Security.

·   Data Cleansing and Data Migration from Legacy to Force.com App.

·   Designed conceptual, logical, and physical data models for Migrations and deployment to Production after UAT.

 

Open Range USA, Salesforce.com Collections & Order Entry Integration, 01/2011-05/2011,

As Project Manager & Solution Architect

Open Range Communications is a broadband wireless Internet services provider (ISP) whose primary focus is delivering High Speed Wireless Internet and Digital Phone services to hundreds of un-served and underserved communities across America

 

Project Management Responsibilities:

·   Working closely with Vendor Management

·   Managing resources & Hiring and Firing of resources based on these requirements.

·   Handling Deliverables.

·   Looking after Project status tracking and Updates

·   Adding more functionality to Order Entry process.

·   Credit Validation during the Ordering process and providing the Pay rate Plans to the Customer based on their Credit Score

·   Automation of Collection process after the Due date.

·   Selecting Payment Plan

·   Payment Tracking Process

Team Work Included

·               Automated Workflow based on requirement.

·               Apex Classes and Triggers for updating as well as inserting required data.

·               New Visual Force pages to display specific data.

·               Integration through Web Services with third Party Applications such as Cast Iron, Alianza, Blue Tie and Zuora

Motorola USA, L3 Development & Salesforce.com Instance Consolidations,

10/2010-05/2011,

As Project Manager & Technical Architect

·   Motorola North America Government (Government and Commercial Markets - G&CM and Federal) and Enterprise users currently reside on separate instances of salesforce.com. This project aimed to consolidate salesforce.com by merging the Government users into the Enterprise instance of Salesforce (landing zone).This was a necessary step for future global solutions level forecasting process improvements. Immediate results reduce license requirements and increased efficiencies of sales overlay teams.

·   Estimating & Scheduling the Project

·   Managing the writing of the elaborate Consolidation Recommendations for Instance Consolidation.

·   Collaborating with Onsite team of contractors for coming up with enhanced Business Requirement Documents (BRD) and FSD based on the same.

 

Tyco Fire & Security UK, Salesforce.com & ERP Ln (BAAN) Integration, 07/2010-10/2010,

As Salesforce.com Technical Architect

Tyco Fire & Securities is the world leader in electronic security and fire protection to more than 7 million customers worldwide through its global ADT, fire protection services and safety products businesses.They use ERP Ln (Baan V) to manage their manufacturing operations.

 

The requirement was Integrate Salesforce.com with ERP Ln so as to provide following functionalities.

§ Ability to search for Customer accounts in LN, and import relevant records into Salesforce.Com

§ Map Salesforce.Com Account object fields to LN Business Partner fields (e.g. Sold To, Ship To, Invoice To etc.)

§ Display Accounts Payable information from LN using a Related List in Salesforce.Com (data need not be stored in Salesforce.Com)

§ Display Sales Order History from LN using a Related List in Salesforce.Com (data needs to be stored in Salesforce.Com), ability to drill down into Order detail view

§ Map Salesforce.Com Order object fields to LN Order fields (including various Order types, Product Master etc.)

Worked extensively on following technical aspects in SFDC Integration with ERP Ln:

·   Understanding of the ERP Ln SOA Architecture.

·   Modification analysis of the ERP Ln WSDL style.

·   Assisting Tyco & ERP Ln Team understanding SFDC environment.

 

Genworth Financial UK, Quote Approval & NBS Salesforce.com Implementation,

11/2009-6/2010,

As Salesforce.com Technical Architect & Project Manager

Genworth Financial have undertaken a programme of activity to improve the New Business Launch process. The objective is to build a new process and supporting organizational structure with supporting tool-sets which satisfy the business requirements and which resolve several key issues the business are facing, namely, audit findings, assisting off system business processing, cycle time and rework 

 

The aim was to deliver a CRM solution by Developing and Implementing the Quote Approval & NBS Process in Salesforce environment so as to fulfill the below objectives

§ Provide Deliver on Genworth client cycle time expectations

§ Prevent /minimize Off-system business

 

Project Management activities that were performed include:

·   Facilitiating Requirement gathering and analysis between resources and Client

·   Managing  SFDC Requirement Gathering workshops at Genworth London Location & Team meetings with all business groups involved.

·   Responsibility for Project Deliverables.

·   CRM Requirement Analysis and Documentation for further phases.

Taking NBS SFDC Prototype sign off.

Worked extensively on following technical aspects in SFDC:

·   Developing of Custom Objects for Quote Process and NBS Process

·   Creation of SFDC Approval Process for Quote Approvals and NBS Modules.

·   Workflow Rules to assign activities as per business rules.

·   Writing of various Apex Triggers for smooth Data Flow from Parent to Child Objects.

·   Developing of Apex Classes for implementation of various functionalities

·   Developing Visualforce pages for Data Export into PDF & Excel format specified by Genworth.

·   Developing of Dynamic Visualforce Pages for proper reporting of various Insurance Parameters.

·   Customization of existing SFDC application and preparing of Reports/Dashboards.

 

GE Energy USA, Salesforce.com PRM Portal Implementation & Customization,

07/2009-10/2009,

As Salesforce.com Technical Architect

GE Energy Sales Managers and their ITP Distributors program collaborated with Salesforce.com (SFDC) to deploy the Partner Relationship Management (PRM) module to a group of pilot users in North America. The intent was to provide a tool for providing basic Account, Contact and Opportunity management that the ITP Distributors will record for GE Energy and non-GE Energy selling efforts.  The implementation leveraged basic PRM functionality that reflected SFDC best practices. 

 

The objective was to deliver a pilot solution along with existing Siebel Environment that will provide pipeline management capabilities to the internal and distributor sales channels.  The objects for this pilot were as follows:

 

§ Provide a tool that enables visibility into what deals partners are working on

§ Provide a user friendly tool that is easy to navigate

§ Enable the ability to generate roll-up reporting

 

Worked extensively on following technical aspects in SFDC:

·   Validation Rule development as per GE Energy business needs

·   Workflow Rules to automate processes.

·   Triggers for Data handling & updates.

·   S-Controls

·   Visual force pages for Data Printing & Export.

 

Other activities that were performed include:

 

·   SFDC Requirement Gathering via GE Requirement Workshop

·   SFDC Requirement Analysis and Documentation for GE Energy.

·   Preparation of Program & Functional Specification.

 

Genworth Financial USA, MEGA Development, 10/2008-06/2009

As CRM Programmer Analyst

Genworth is a financial security company focusing on providing consumers' financial services. Business process in Genworth Financials involves appointment of Agents and licensing them to sell Genworth Financials products. Genworth Financials sales team comprises internal and external wholesalers. Genworth Financial is using Salesforce.com on demand CRM for development of their project MEGA which includes their 3 product (Multi Life, Employer Group & AARP). Genworth uses SFDC for Account Management & Activity Management. SFDC also provides integration with their down stream applications.

·   Creating apex code as per customization requirements & design documents

·   Studying the systems and documenting the functionality

·   Handle relevant technical communication with Client/Onsite Coordinator

 

BOSE USA, CRM Evaluation, 07/2008-09/2008,

As CRM Consultant

Bose is a leader in sound systems, home stereo systems, home entertainment and surround sound, waterproof speakers systems. Bose has designed professional sound systems for many applications including stadiums and auditoriums, houses of worship, retail businesses, department stores and restaurants. Bose maintains an exceptionally strong commitment to research and caters to a global market operating from the United States, Europe, Canada, Australia and Japan. BOSE wanted to evaluate the various CRM applications available and finalize on one CRM product. The task involved interacting with Business and understanding the CRM needs and proposing a CRM solution that is scalable to the needs and fits the requirement.

·   Analyzing the requirements and checking the fit-gap in Salesforce.com

·   Configuration of some changes in MS CRM to demonstrate a Prototype to the client

·   Testing of completed modules

·   Handle relevant technical communication with Client/Onsite Coordinator

 

Arthur J Gallagher UK, MS CRM Customization & Development, 02/2008–06/2008,

As CRM Consultant

Arthur J Gallagher & Co (AJG) is one of world’s largest Insurance brokers and world’s largest 3rd part Property and Casualty claims administrator. AJG at London wanted to build a Customer Relationship Management (CRM) application to be used by its sales teams. The requirement was to leverage an existing CRM application to cater for multiple products. The application was also required to have integration with other IT systems and accounting and statistical data interfaces.iGATE executed a this assignment where the AJG environment was replicated at the offshore environment. The CRM application was customized to the requirements and was integrated to a reporting application ‘Thunderhead’. Activities included

 

·   Requirement gathering on CRM and Reporting needs

·   Creating an MS Dynamics Environment at Offshore and replicating their customization

·   Customization of the product using Microsoft .Net

·   Designing Architecture for Integration with Share point & Thunderhead

 

Proctor & Gamble USA, MES Proficy Problem Management, 01/2007–01/2008,

As Problem Manager

This has been Proactive Role played in P&G which involved staying on top of ongoing re-occurring issues affecting Organization’s MES Operations. It needed leadership initiative along with Project Management skills & fair amount of technical work ,where the Solution Managers ,P&G Vendors ,Product Owners(GE & Others) & Developers could be managed & engaged for Development, Deployment, Maintenance & Support for all the Prophecy supported sites of P&G across the regions in North America (NA), Latin America (LA), Europe-Middle-East and Africa (EMEA), and Asia-Pacific (AP).

·               Driving Root Cause Analysis and proposing solution details to P&G Owners and affected sites.

·               Working with P&G Change manager, Vendor’s on CR’s and deployments.

·               Working & Meeting with GE on the Proficy related issues and CR’s.

·               Regular Performance Analysis via sharing weekly Reports with P&G.

 

Proctor & Gamble USA, MES Proficy STLS Development & Support, 02/2007–05/2007,

As Sr. Software Engineer

The Proficy Shift, Team, and Line Status Management Tool (“STLS Web Interface”) is a customized web extension to the existing Prophecy Administrator system. The extended toolset bridges company-specific limitations of the existing Prophecy system and allows plant managers to effectively create, manage, and view various schedules and reports at the line level.

 

·               Collecting of individual Site (BU) requirements for enhancements and functionality changes.

·               Feasibility & Impact analysis of requirements considering other BU’s

·               Code delivery for deployment & Migration with assistance from OSC.

·               Application support once its deployed across all the P&G sites

 

Proctor & Gamble USA, MES Proficy Explorer Enhancement, 11/2006–01/2007,

As Sr. Software Engineer

Proficy Explorer Tool is a VBA application. This tool is utilized for Downtime Data Filtering, Variable Data Filtering & Raw data Export. The scope of work was limited to the modules and stored procedures used to support the Downtime and Stop Data Analysis.

 

·               Analysis of requirements provided from FAM Care solution Manager.

·               Code review and Functional testing for already present bugs in current version.

·               Providing Information to FAM Care solution Manager about resident bugs and their probable impacts on new enhancement.

·               Fixing of bugs & developing code for enhancement in the application.

·               Code review and Testing using Unit /Integrated testing templates.

·               Code delivery and Application support.

 

Proctor & Gamble USA, MES Proficy FAM/PET Care Training & Making Implementation,

09/2006–11/2006,

As Sr. Software Engineer

As a Part of this Project Training with Solution Managers and MES-Proficy Plant Application Implementation was also carried out at onsite in co-ordination with GE-Fanuc at P&G Phoenix (USA) Plant. This involved understanding of Making Plant based on existing MES Architecture at Other P&G GBU’S.

 

·               Training with P&G Solution Managers of FAM Care and PET Care BU’s(IAMS).

·               Understanding FAM Care Reports & PET Care Plant Model Design.

·               Presentation to GE about iGate MES Project & Methodology.

Proctor & Gamble USA, MES Proficy Web Report Failure Predictive Tool,

06/2006–09/2006,

As Sr. Software Engineer

WebRFPT is an application that predicts unexpected behavior of web reports and sends an alarm to User with detailed information. This tool will run as daemon process on web server and perform tasks of Monitoring & Warning to user in case of abnormal behavior of web reports. It also generates and maintains log files of the related events on web server.

 

·               Detailed analysis of user requirements & Future Scope.

·               Development of the code of application.

·               Completing of the Application & Internet Messaging Request

·               Code delivery and Application support.

Proctor & Gamble USA, MES Proficy Incident Management,

02/2005–09/2006,

As Software Engineer

This has been an ongoing Maintenance & Support for all the Proficy supported sites of P&G across the regions in North America (NA), Latin America (LA), Europe-Middle-East and Africa (EMEA), and Asia-Pacific (AP). iGate Team Award was awarded in this Project.P&G Certificate was also awarded for outstanding dedication & contribution from P& G Global Managers.

 

·               Understand MES Concepts and P&G MES Model along with supporting tools.

·               Prepare QMS structure for project based on above knowledge.

·               Meeting with Client to analyze their issues and respective impacts.

·               Troubleshoot Proficy issues and convey analysis & status to client.

·               Troubleshooting performance/config issues and Proposing/Implementing its solution.

·               Code review debugging/correction of the code in,STLS Tool,SP,Proficy Reports

·               Communicate OSC/Current Team regarding queries and Guidance.

 

Thomson West USA, Ecommerce Support & Maintenance,

02/2004–02/2005,

As Software Engineer

It was one of the first projects handled by iGate for Thomson West. It involved maintenance of two critical applications of Thomson West in the CRM area – west.thomson.com (WTC)(size – 230 KLOC), a web site and Central Product Catalog(CPC)(size – 130 KLOC),an application for the sales force of Thomson West. Gate Team Award was awarded in this Project.

 

Detailed analysis of user requirements.

Following up of SDLC afterwards for Designing and Other purposes.

Development of the code and Fixing of the bugs in the application.

Writing Test cases based on various scenarios.

Code review and Testing using Unit /Integrated testing templates.

Code delivery and Application support.

 

Medsynaptic (Formerly MIST), Healthcare Imaging Product Development,

03/2002–06/2003,

As Software Programmer

The project involved development and enhancement of the three Medical Imaging Products Sono Doc(For sonography) , Scopy Doc(For Endoscopy) and CT MRI(For CT Scan).These were the high end technological products developed by MIST(currently,Medsynaptic Pvt Ltd) using the latest Medical Imaging Technologies & standards like DICOM .The development involved programming in VB and also Active x programming was done using Lead Tools. The applications had added security through hasp lock. Certain parts of the application involved port programming also.

 

·               Detailed analysis of user requirements.

·               Designing of code templates for the components and Active X controls

·               Development of the code and real time integrated testing using Sonography/Endoscopy machines

·               Code Enhancements and Customization as per client review notes along with developing of help files and product documentation

·               Code delivery and Application support.

 

Indian Telephone Industries Limited India, Management Trainee,

06/2000–08/2000,

As Management Trainee

ITI Limited is Government of India Undertaking. As a Part of 2^nd Semester Industrial Training, this position was related to vocational training and understanding of the Electronic Data Processing in the Enterprise and reporting project findings to ITI management.

Certifications

 

·   Project Management Professional(PMP)

·   Microsoft Certified Business Management Solutions Specialist(MS CRM)

·   Microsoft Certified Solution Developer(MCSD)

·   Brain bench Certification

·   Certified Auditor

Professional Memberships

 

·   Member of  Project Management Institute(PMI) PMI ID:1280321

·  Member of  MCP Community MCP ID:1913275

Skills

 

DatabasesMS SQL Server 7.0/2000, MS Access

Languages Visual Force pages, Apex, SOQL, SOSL,Apex Data Loader, HTML, ASP, .NET, C#, XML, XSL

ProductsSalesforce.com, Microsoft Dynamics

Operating SystemsWindows NT, 9x, XP, 2000/2003

FunctionalCRM (SFDC, MS Dynamics CRM 4.0)

Manufacturing Execution System (GE Fanuc Proficy Plant Applications)

Medical Imaging (Lead Tools)

Communication Software’s              RS Linx, PLCEP

Other ToolsIFIX, VSS, BizTalk Server, Microsoft Project, MS Office

StandardsDICOM, HL7, MESA

 

Education

 

ACADEMIC PURSUIT	UNIVERSITY	COMMENT
Masters Information Technology	University of Pune	Completed with degree.
PGDST	National Centre for Software Technology (Currently CDAC)	Completed with certificate.