OBJECTIVE:

EXPERIENCE:

3/2012 - Present

Industry: Computer/IT Services

Cloud Infrastructure Architect & Implementation Leader

Architect for IBM Training Systems and operational leader for partner delivery channel

As Implementation Leader, I lead a global team to define the operational support models, infrastructure architecture and business models for the Global Skills Initiative (GSI). I led the transformation of IBM’s Remote Lab Infrastructure that focused on enhanced scalability, serviceability and IT compliance.Throughout my assignment in Montpellier, France I also served as the escalation point for all of the IBM training lab-related issues in order to identify and resolve chronic or acute issues prior to the transition to the GSI model.I defined and implemented the business model for the IBM Remote Lab Platform and defined the infrastructure and operational strategy for a successful partner-centric training delivery business.In addition to my focus on remote lab delivery, I serve in a vital role for the definition of the overall architecture for the Global Skills Initiative. I am responsible for communicating that architectural vision and working with the broader IBM team to define the financial models, use cases and requirements to support the infrastructure and the project. I also give direction to the global training support team and drive organizational and process change to reach the higher level of service required for an externally facing services.

1/2011 - 3/2012

Industry: Computer Software

Manager

Manager, WebSphere Education US Delivery

In addition to continuing my earlier roles of Solutions and e-Learning Management, I also took on the management of WebSphere Education sales and opportunity management. In this expanded role I was responsible for the profit and loss and was an essential force in driving WebSphere Education to the highest profitability of any IBM training organization. I also led the integration of acquired training organizations into WebSphere Education.

3/2008 - 1/2011

Industry: Computer Software

Manager

Manager, WebSphere Education Solutions

As manager of a group of education specialists who developed, coordinated and delivered specialized education materials I drove enhanced responsiveness and higher customer satisfaction from IBM’s most demanding customers. I developed new models for training delivery, including the Self-Pace Virtual Classroom (SPVC) offerings that have become essential parts of the IBM Training portfolio.

7/2006 - 3/2008

Manager

Pre-GA Delivery Manager, WebSphere

My responsibilities included finding new ways of developing and delivering education content in a matrix environment. I was charged with finding solutions for the development of education materials in a rapidly changing product environment. I was also charged with defining education plans for IBM WebSphere acquisitions.

7/2005 - 6/2006

Industry: Computer Software

Senior Managing IT Specialist

Senior Managing IT Specialist

Working in IBM’s Technical Sales Organizations, I was responsible for the development and delivery of process integration Sales Technical Enablement Workshops (STEWs) and Proof-of-Technology offerings for the WebSphere Process Server, WebSphere Business Modeler and WebSphere Business Monitor products

1/2002 - 6/2005

Industry: Computer Software

Senior Managing IT Specialist

Program Manager, Early Programs for WebSphere

I played a key role in the release of products including WebSphere Business Modeler (WBM) andWebSphere Process Server (WPS) while on assignment at the IBM Hursley Labs. I co-managed the Beta program for WBM and created large portions of the education for the beta program. I managed the Alpha program for WPS and created the initial education for that product. I also coordinated with other teams within IBM to enhance and expand that education. I defined new programs for Early Adopters that served to ensure the successful implementation of IBM products.

5/2000 - 1/2002

Industry: Computer Software

Senior Education Specialist

I was responsible for the delivery of EMEA-wide customer and employee product training. In addition to delivering courses, I also played an important role in the development of new education materials and in mentoring new and junior members of the team.

3/1996 - 4/2000

Quality Assurance Lead

Quality Assurance Lead - Server Products

While at Bentley, I planned, coordinated and performed all levels of testing for server products for a midsized engineering software company.I also served as an implementation consultant lead for our server products.

1/1994 - 2/1996

Technical Support Specialist

Quality Assurance & Support

While at Amiable I was in charge of product quality, technical support, product localization and marketing for the German-speaking market.

EDUCATION:

Bachelor's Degree

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

HONORS & AWARDS:

CrossWorlds President's Award 2001

CrossWorlds Services Award 2000

IBM Outstanding Contributor Award 2013

IBM EMEA Leadership Award 2003

CAREER HIGHLIGHTS:

Cloud and Support Transformation Leader for the IBM Global Skills Initiative Education Leader on 6 IBM Software Group Acquisitions International assignment: IBM Montpellier, France International assignment: IBM Hursley Labs, United Kingdom International assignment: CrossWorlds Germany

INTERESTS & HOBBIES:

sustainable agriculture

Arts and Crafts

Philosophy

REFERENCES:

Reference Name:

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