Name: Charlie Bise

Infrastructure Solution Architect

Key Skills and Knowledge

·               ITIL Foundations Certified

·               Commonwealth agency experience

·               Extensive Remedy experience

·                VMware - vCenter vSphere, vRealize, vMotion, ESX, ESXi

·               SAN Storage and Recovery

·               Enterprise level security infrastructure

·               Proxies

·               Citrix XenServer

·               EAI Enterprise Application Integration

·               IBM MQ Series

·               Integration Brokers, Mercator, Cyclone.

·               Active Directory

·               HP configuration Management -  Radia

·               Automated application and security patch management

·               HP Openview Systems and application monitoring.

·               ITIL v3 Practices

·               DePICT Project Management

·               Remedy Helpdesk, CMDB

·               MS Office

·               IBM and HP Blade servers

·               IBM AIX OS, LPARs

·               IBM PowerPC Servers

·               HPUX VPARs and LPAR’s

·               HP Service Guard

·               IBM HACMP

·               Microsoft Clustering

·               NLB Network Load Balancing

·               Oracle RAC Real Application Clusters

·               MS SQL Servers

·               Clustered SQL Servers

·               EMC Symmetrix class Storage

·               EMC Clariion/VNX Class Storage

·               Disaster Recovery using EMC-SRDF and RecoverPoint, VM – SRM and classical backup tools.

·               FC, FCoIP. FcoE

·               Brocade SAN Directors and switches

·               WAN/LAN Networks

·               Cisco Catalyst and Nexus core routers

·               Cisco 2900 series edge routers

·               Cisco IOS firewall

·               F5 Load Balancer BigIP, and GTM

·               Check Point Firewalls,

·               IDS’s

·               IPS’s

Skills Summary

Information Technology Infrastructure Architect for large corporations, introduce new technologies and solutions, set the vision and technical direction for the entire company. Moves in the forefront of emerging IT technologies, provides liaison and collaboration between clients and providers, prototypes new solutions, and fosters the business adoption of data center technologies and solutions. Understands the process of gaining business approval through presentations to the business including business justification with detailed cost models. As project technical lead on major initiatives for data centers, provides leadership for data center sales, operations, and support, delivers project success including installation, testing, quality control, acceptance testing as well as transition training of new technologies to internal support and help desk staff.

Designed and developed new IT as a Service platform ITaaS to deliver hybrid cloud computing models for client consumption. Tightly integrating these technical services into a Service Catalog and ITSM systems for billing, life cycle management and support processes. Developed migration technologies and methods for client systems to migrate into the Cloud Service model.

Possesses a broad spectrum of products and technologies, consolidated over twenty-five Data Centers into centralized mega-data centers, built three new data centers, designed six SAN’s in six datacenters, developed multiple Disaster Recovery solutions including the use of SunGard as well as in house Disaster Recovery solutions utilizing internal Infrastructure and data centers. Designed the WAN data center architecture spanning eight countries and over 500 nodes, worked in a global team to design the global WAN encompassing over 120 countries and 3000 nodes. Designed the WAN architecture in response to the Data Center strategy. I introduced automated desktop and server security patch installation to all desktops and servers, reducing the risk of system and data lose.

Designed and implemented many Server High Availability solutions utilizing HP Service Guard, IBM HACMP, Microsoft Clustering and Oracle RAC. Consolidated over 350 Intel-servers utilizing VMware ESX and Lenovo Flex Systems, utilized Citrix to centrally host legacy applications in the cloud environment.

Strong ability to work in a team environment, solid negotiator, quickly learn new data center technologies and embrace change; driven and dedicated person with a passion for Information technologies and solutions.

Employment History and Related Experience

Unisys, Hybrid Cloud Architect, Harrisburg, Pa. 2014 – 2016

Designed and implemented a hybrid Cloud infrastructure. Designed new Information Technology as a Service- ITaaS platforms to deliver Hybrid Cloud computing model. To meet management and security requirements services were designed with inherent multi-tenant capabilities. Developed presentations and training material for describing the architecture and services provided in the cloud computing model.  Developed migration technologies for clients to migrate into the cloud infrastructure. Assisted in the migration of client systems into the cloud. Working closely with clients to ensure their requirements were met as systems were migrated into the cloud. I was instrumental in designing and implementing the Disaster Recovery and High Availability service offerings provided in the Cloud.  Created the business case for cloud services, generated design interpretation of the business case, and implemented solutions based on those recommendations.

Advised clients, nurtured the strategic operational relationship with the client, designed, tested and delivered data center support solutions for centralized applications that were distributed throughout the United States. Used VMware Technologies to reduce costs and improve service levels.

•       Presented briefing outlining business justification for centralizing distributed applications; advised client on how to exploit current data center capabilities and recommended strategic adjustments to data center architecture that would enhance operations.

•       Utilized SAN virtualization using RecoverPoint and VPLEX to enable scalable high availability and disaster recover cloud services.

•       Utilized VMware allowing the customer to better utilize existing and future hardware and to better leverage existing IT support staff in reducing maintenance costs.

•       Provide Disaster Recovery solution for applications distribution. Improving application availability service level and reducing risk of lost data.

•       Collaborated with client to reduce new application provisioning times and costs;

•       Primary Unisys liaison for data center issues, moved information and ideas between vendor and client.

•       Supported sales and support, delivered capability briefings, presented service costs and timelines for the initial data center centralized infrastructure build out.

•       Collaborated with Client to define costing strategies, produced cost saving and service improvement estimates capable through a new centralized data center application hosting environment.

•       Utilized existing technical staff to build and develop environment utilizing consolidated server hardware, VMware’s vSphere running ESX on server hardware was used to host multiple Windows Server and Linux operating systems and was managed via Vcenter administration tools. By training existing staff on the new technologies from VMWare I reduced the need for outside engineers and enabled the client to support the new infrastructure once it went into production.

•       Achieved operations capacity planning and management using VMware’s vRealize. Vsphere servers were automatically load balanced within a cluster group. Fault Tolerance and Disaster recovery was achieved using EMC RecoverPoint and VMware SRM. Legacy applications that did not have any redundancy in the past gained fault tolerance and disaster recovery by being pooled into the new virtualized infrastructure. This reduced labor costs when failures occurred by making normal hardware failures a non-critical repair that is handled during normal business hours. This improved service levels by ensuring non-disruptive application service during normal hardware failures. After initial testing was successfully completed in the development environment, the production environment was built and delivered for operational use

CAI, Solution Architect, Harrisburg PA, 2009-2013

Contract for a Pennsylvania government agency to deliver a centralized application to view hundreds of video cameras located across the commonwealth over the internet utilizing existing and new infrastructure.  Supported collaboration between Unisys and the agency, principal liaison and champion for technology change, Analyzed the existing network infrastructure and make recommendations to upgrade, replace or modify the infrastructure as necessary to facilitate the new application. included operational support costs as part of the presented package

•       During the data gathering phase, refined the client strategy ensuring the Wide Area Network provider was able to provide circuit utilization and performance reports for most of the WAN circuits.

•       Developed utilization strategies with the client to build visual networks data probes to ascertain availability and reliability performance data; briefed the results of the studies to the agency

•       Presented embedded Visio diagrams out lining analysis and recommendations to project stakeholders. Conducted meetings with the project team to address concerns and revisions until a workable set of recommendations were achieved

•       Microsoft performance monitor was used for Wintel systems. Tivoli was used for the Unix and Linux systems; operations support staff was trained and prepared to use the applications

DHL, Manager IT Architecture, 1998 - 2008

Responsible for the technical direction of the company. Delivery of new products that reduce costs, improve productivity and enable new business opportunities to the client. Negotiated the technical portions of subcontract agreements from conception to signature.  Managed several employees, guided their engineering careers utilizing Human Resources tools such as goals, objectives and performance evaluations.

•      Responsible for all new technologies introduced into the company. Prototyping and creating proof of concepts of new solutions, developed design architectures, and ultimately delivered these new technologies into the data center production environments.

•      Liaised directly with clients to develop IT solutions to enable the client to outsource their logistics to DHL. This resulted in DHL winning new business opportunities.

•      Delivered documented solutions to the business and support teams and facilitated in the transition of the new data center solutions into the helpdesk and support teams.

•      Oversaw a Level 3 support team throughout the solutions life cycle.

•      Instrumental in the introduction of ITIL practices within the IT organization; introduced Remedy for incident management, and instituted configuration management database - CMDB, and certification of all technicians in ITIL foundation.

•      Managed data center, network, security, server, application and support teams to deliver new products to the business; utilized MS Office tools to create solution designs, presnetations, project plans and cost estimates; briefed the designs and estimates to DHL upper management and stakeholders for business approval.

•      Liaised directly with project managers to develop detailed project plans utilizing MS-Project.  Responsible for all project budgets and delivery times.

•      Built three new data centers to facilitate the company’s vision of a centralized computing environment.

•      Generated six SAN’s Storage Area networks and utilized them to deliver local and site level DR - disaster recovery capabilities for data centers. The introduction on SAN technologies such as BCV’s -Business Continuance Volumes and data snap shots -Snaps enable DHL to improve data backup times and reduce time to recover data. SRDF -Symmetrix Remote Data Facility enabled near real time data and application recovery. Improving application availability and enabling DHL to win new business.

•      Designed and built enterprise level data center security infrastructures using Checkpoint and Cisco firewalls, F5 BigIP and GTM, IDS’s, IPS’s, Proxies and gateways to enable User access to the internet, Application Hosting, and B2B (Business-to-Business) capabilities.

•      Designed and generated an EAI Enterprise Application Integration infrastructure utilizing IBM MQ Series, Mercator, Cyclone and proprietary EDI translators to enable B2B with hundreds of our internal and external applications and data center customers.

•      Designed and built a global Active directory Forest with over 5,000 servers and 40,000 users.

•      Enabled network, server and application monitoring and management Utilizing HP Openview suite of products. This enabled customers to view IT as a service and allowed management to better manage incidents, technicians utilized the tools in day to day support activities improving time to recover failures. 

•      Designed and created a desktop management system to deliver automated application and security patch installation.

•      Built server consolidation infrastructures utilizing IBM and HP blades and VMware suite of products to consolidate hundreds of Intel servers, improve server hardware utilization, reduce server provisioning times and costs, reduce administration costs and deliver Disaster Recovery capabilities.

•      Utilized IBM PowerPC/AIX OS and HPUX VPARs and LPAR’s to consolidate midrange UNIX systems Improving server hardware utilization and reducing server provisioning times and costs.

•      Generated dozens of HA-High Availability applications using HP’s Service Guard, IBM’s HACMP, Microsoft Clustering, NLB Network Load Balancing, Oracle RAC - Real Application Clusters.  MS-SQL database servers including multinode Clustered SQL servers.

Solution Technologies Incorporated – STI, Systems Consultant,1997 - 1998

Design and build LAN’s, File and Print systems, Email systems, Database servers and desktops for customers. Provide ongoing system support to customers.

YIS Consulting, Systems Consultant, 1995 - 1997

Two year project for Exxon Corporation; Designed and implemented WAN/LAN’s, File and Print systems, Email systems, Database servers and desktops for customers. Provide ongoing system support to customer.

Enviro-Test, Systems Consultant, 1994 - 1995

Lead in the development of a 57 node WAN and 57 new LAN’s for a Pennsylvania State contract for emissions testing. Developed integration between proprietary emissions testing equipment and industry standard computing platforms.  Developed integration between PennDOT systems and proprietary in-house systems, provided Level 3 support and maintenance of all statewide computing systems.

Scanton Corporation, Regional Service Manager, 1986 - 1994

Responsible for one quarter of the companies services revenue with complete Profit and loss and budgetary responsibility.  Work closely with sales teams to increase profitability through new sales and new service products. Developed a service delivery team in 10 branch offices in the Northeastern United States.

Education

•          Christopher Newport College, BS Engineering and Computer Science, 1982 - 1986

•          Laurel Highland High School, 1982

Certifications

•          Microsoft Certified Professional- MCP

•          Checkpoint Firewall Administrator

•          Project Management DePICT (DHL’s version of PMP)

•          HP-RADIA Administrator

•          ITIL-Foundation