Eric Jordan

Information Technology Leadership

SUMMARY OF QUALIFICATIONS:

15 plus years experience in the information technologies field combined with an established ability to lead and provide industry direction. I am a strategic thinker with a strong working knowledge of complex technical and service landscapes. A career concentration focused on the direction and role of technology in the evolution of healthcare. A proven and refined ability to communicate and deliver complex strategy in a clear concise manner to stakeholders of diverse skill sets.

PROFESSIONAL EXPERIENCE:

11/13 – Present Optum /United Health Group: 

Director IT Infrastructure / Senior Cloud Architect

·   Influence senior leadership to adopt new ideas, products, and/or approaches.

·   Lead large, complex projects to achieve key business objectives

·   Participate in the development of business strategy.

·   Develop and manages business plans and capital expenditures to achieve objectives.

·   Architect and direct implementation of an Azure Pack on-premise cloud service offering.

·   Architect and drive Cloud Adoption / Migration

·   Solve unique and complex problems with broad impact on the business.

·   Translate highly complex concepts in ways that can be understood by a variety of audiences.

·   Champion Dev/Ops business model

·   Identify and resolves technical, operational and organizational problems outside own team.

·   Sets team direction, resolves problems and provides guidance

·   Direct cross-functional and/or cross-segment teams

·   Direct others to resolve highly complex or unusual business problems that affect major functions or disciplines.

·   Drive programs that impact markets of customers and consumers

*Azure Pack, Azure, OpenShift, Hyper-V, Service bus, System Center, SCOM, MSSQL, Oracle, MySQL, OSE, Splunk, IIS, Linux, Tomcat, PHP, PowerShell, BASH/korn scripting, F5, TFS, Rally/Agile

4/08 – 11/13 McKesson Healthcare Corporation:  Hadley MA.

Enterprise Intelligence Support Infrastructure Architect / Chief Technical Advisor

·   Architect and implemented enterprise wide operational best practices and policy.

·   Azure Cloud Architecture Team  / SAAS Transition Project Team

·   Oversee and held seats on multiple cross functional teams.

·   Influences senior leadership to adopt new ideas, products, and/or approaches.

·   Identifies and resolves operational problems using defined processes, expertise and judgment

·   Translates highly complex concepts in ways that can be understood by a variety of audiences.

·   Evaluate current technology options for product and process improvements.

·   Lead supportability initiatives, assure operational readiness, maximize workflow and minimize impact of down time.

·   Develop and manage technical supportability tools and strategies that reduced backlog by 70% and increased issue resolution time by 25%

·   Crisis Management / Technical lead – Oversee and evaluate technical aspects of critical events, form project framework and assemble team as needed. Manage involved stakeholders, level set expectations and develop strategy to address the projects technical requirements.

·   Design datacenter topology configuration to provide seamless integration of enterprise wide solutions and system wide redundancy for high availability.

·   Contributor to the product architecture change, design, workflow and supportability.

*Azure, AWS, OpenStack, MSSQL, Oracle, MySQL, Hadoop HBASE, Splunk, IIS, Linux, Tomcat, PHP, PowerShell, BASH/korn scripting

6/05 – 4/08 – VCI Solutions: Springfield MA.
Product Support Manager

·   Supervise 14 local and 3 remote resources in a multi-tiered service model.

·   Architected and implemented team organizational restructuring.  This reorganization resulted in a 65% service order backlog decrease and a 30% increase in customer satisfaction.

·   Maintain a mutually beneficial relationship and feedback loop with both clients and integrated business partners.

·   Directs cross-functional teams

·   Assure operational readiness.

·   Evaluate new technologies and potential organizational impact including risk assessment.

·   Created employee semi-annual Individual Development Plan, track performance and professional development. Mentoring and employee performance reviews.

·   Manage SOX compliant projects, processes and procedure.

·   Reported directly to Business Director and CEO regarding all strategic and operational matters.

·   Assist Business Unit Director and CEO in budget forecasts and development.  Manage departmental spending to meet budgetary goals. 

11/04 – 6/05 Cooley Dickinson Hospital

Northampton MA.
Information’s Systems Lead Technician

·   Perform analytical and technical duties related to the deployment and support of computer systems, peripherals and applications, storage and application servers.

·   Analyze new technologies; evaluate the potential impact.

·   Maintain policies to adhere to HIPAA and JCAHO regulations

·   Project Management

EDUCATION:

·   University of Massachusetts – Working Towards: IT infrastructure with a focus on the Healthcare Industry.

·   Greenfield Community College, Liberal Arts - Greenfield, Massachusetts

·               Nichols College, Business Administration – Dudley, Massachusetts

Certifications:

Areas of Technical and Professional Excellence: