From: route@monster.com
Sent: Friday, May 06, 2016 1:33 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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OBJECTIVE: |
Summary: Over thirty years of
direct IT desktop operating software support services and systems
administration. As a Sr. IT Technical Support Specialist I’ve managed and
lead application and solution deployments of PC desktop and laptop hardware
and software inclusive of; installation and integration of MS Windows O/S,
and Linux O/S (server and desktop), and desktop application software for the
education and private utilities sector in IBM's New England Sales Region. My
direct responsibilities have included all phases of project management and
ongoing support services of deployed desktop solutions and activities. My
personal measurement goals and efficiency metrics were targeted on
installation, implementation, and support services, along with functional capabilities
and capacity planning ensuring a high degree of customer/end-user
satisfaction within defined Service Level Agreement (SLA) support statements
(Scaled 1/10: achieved and maintained a 9.30+ rating over 18 months). |
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EXPERIENCE: |
12/2012 - 5/2013 |
CLOUD SILVER LINING |
Providence, RI |
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Technical support and services for
migration of On-Premise solutions and applications to Cloud based platforms
(SaaS – Collect, Convert, Deploy) Open Source software (LINUX, REST, &
JASON) Virtualization services (AWS, VMWare) |
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Consultative Technician - Cloud
Migration Services/River Meadow Software |
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6/2012 - 10/2012 |
K2 Software |
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Industry: |
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Method Driven/Business Process
Management Workflow design & implementation solutions |
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8/2011 - 3/2012 |
PHASE2 INTERNATIONAL, Honolulu, HI
(September 2011 – April 2012) |
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Industry: |
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Serve on a 5-person Sales
Engineering team supporting Microsoft and IBM Lotus enterprise collaboration
products and solutions in a real time production deployment environment. Provide
quality pre- and post-sales technical support and IT systems admin |
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Serve as a subject matter expert
on 15+ Microsoft and IBM / Lotus products including:Windows Server (2003 SP3
& 2008 R2) Windows 7 DesktopActive Directory Exchange 2007 SP3 & 2010
SP2Project Server 2010 SP1 SharePoint MOSS 2007 & 2010Project
Professional (2010 & PWA) IBM & Lotus Software |
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6/1992 - 12/2008 |
IBM CORPORATION / LOTUS SOFTWARE |
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Industry: |
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Managed enterprise software
installation and deployment for IBM Lotus and MS Windows applications and
solutions to up to 25,000 users and projects worth up to $4 million. Led
projects involving enterprise messaging collaboration solutions |
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EDUCATION: |
1/1984 - 5/1992 |
Framingham State College |
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SKILLS: |
Skill Name |
Skill Level |
Pre-Sales Engineering, Technical
Support Product Demonstrations, Systems Engineering System |
Expert |
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CAREER HIGHLIGHTS: |
AREAS OF Pre-Sales Engineering
Technical Support Product Demonstrations EXPERTISE: Systems Engineering
Systems Integration Training & Documentation |
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