D A N N Y L U ON G
DeliveryArchitect@Outlook.com
(647) 402 - 6507 Toronto, ON, Canada. (215) 821-7783 Philadelphia, PA, US.
Datacenter Automation Consultant IASA #20100728
Driven consultant with a passion for IaaS cloud automation and transformation, and 12 years of experience in
global consultancy and enterprise IT architecture. A respected team leader that enjoys seeking out
opportunities to help organizations be great through high impact contributions.
EXPERIENCE SUMMARY
§ Co-chaired cloud transformation board consisting of client stakeholders, to build relationships through mutual
goals and understanding to shape expectations for a future where vision is a platform for change.
§ Gained support through intelligence gathering and relationship building with C-level management and platform
owners in organizations in which enterprise architecture is not fully embraced and empowered
Experienced in immersing in organizational politics, strategy development and leadership sharing
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Key Deliveries
§ Defined cloud transformations strategy and adoption via IT portfolio analyses, design of end to end enterprise
automation frameworks , and governance (Hybrid IT portfolio with people, process, technology and information)
§ Modernized IT Standards & IT Polices for Cloud IaaS
§ Developed strategies and designs on the full integration of disparate automation technologies: Chef, Puppet,
custom JAVA middleware automation and System Center Orchestrator automation
Led security and risk analyses of on-premises infrastructure solutions
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Enterprise framework designed and implemented for the following systems and processes:
o o Change & configuration management
o Monitoring and health management
Automation development lifecycle
CAREER DEVELOPMENT
Sept 2011 – Present
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Service management ITSM
Cloud fabric management
Service provisioning
Microsoft Canada (Ontario, Canada)
Consultant II (Full Time) Infrastructure Core IO and Cloud Computing
MCS Project List
Nordea Bank, Copenhagen: Norwegian bank and financial services provider: Finance Industry
Project Purpose: Design and implementation of the enterprise automation frameworks and automation engine.
Exchange, AD directory services, Lync, Windows platform, storage, VMware and SharePoint, service
provisioning and maintenance automation built on System Center Orchestrator and integrated with the
enterprise’s automation technologies: Puppet, Chef, and custom JAVA middleware.
Assisted Nordea in implementing their strategy to be a financial automation leader in the Norwegian.
OLG, Toronto: Public gaming and lottery service provider; Public Organization, Regulated Gaming Industry
Project Purpose: Envisioned and designed the Public Key Infrastructure (PKI), and Active Directory Certificate Services
PSP Investments, Montreal: Public sector pension investment management provider: Public Org, Finance Industry
Project Purpose: Envisioned and designed DirectAccess, secure remote access for the enterprise Windows clients
Bank of Montreal (BMO), Toronto: Canadian banking and finance service provider; Finance and Insurance Industry
Project Purpose: Migration service transformation toward Zero Touch Readiness and Deployment
§ Architected the automation of labour intensive migration readiness processes and system health
remediation, through support from different areas of the org (SQL DEV, Orchestrator, PowerShell)
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D A N N Y L U ON G
DeliveryArchitect@Outlook.com
(647) 402 - 6507 Toronto, ON, Canada. (215) 821-7783 Philadelphia, PA, US.
KPMG, Toronto: Global firm providing audit, tax and advisory services; Accounting Industry
Project Purpose: Audited Configuration Management design and designed the Administrative Security Model
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CIBC Bank of Canada: Global organization with headquarter in Toronto; Finance and Insurance Industry
Project Purpose: Information Flow Design of the Monitoring and Health Management System
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Led review and designed gaps in the Configuration Management enterprise architecture (SCCM 2012)
Integrated monitor and alert systems into a homogenous automated solution: SC 2012 Operation
Manager and HP Operation Manager OML - automated SCOM communications with HP OML
Sun Life Financial, Canada: Global organization with headquarter in Waterloo; Finance and Insurance Industry
Project Purpose: Information Flow Design of the Change and Configuration Management System
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Envisioned System Center 2012 Configuration Manager R2 global upgrade and consolidation
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Led requirement gathering and envisioning; focused on client platform delivery (OSD), app and
software management, legacy SCCM (3) consolidation, migration, and reporting
Loblaw Grocer, Canada: Retailer with over 1,500 stores across Canada and USA; Retail Trade Industry
Project Purpose: Information Flow Design of the Fabric Management System
§ Automated the migration of 1500 stores ESX clusters to Hyper-V on-premises cloud, and 1500 P2V
§ Designed provisioning automation with Orchestrator 2012 and Virtual Machine Manager 2012
§ Worked with MCS team to implement Windows 2012 on-premises IaaS: SCCM, Ops Manager and DPM
Bank Misr, Egypt: Global banking organization with headquarter in Cairo Egypt; Finance and Insurance Industry
Project Purpose: Information Flow Design of the Fabric Management System, Automation Layer
§ Designed datacenter services transformation via Orchestrator 2012 automation
Royal Bank of Canada (RBC), Toronto: Global organization with headquarter in Canada; Finance and Insurance
Industry
Project Purpose: Assisted organization to save 3rd party led Desktop deployment from red project status
§ Assisted the bank in rescuing the project from red status; desktop XP migration to Windows 7 (30,000
clients). Technologies includes SCCM 2012, SCCM 2007, Windows 7, and MDT.
Bank of Montreal (BMO), Toronto: Canadian banking and finance service provider; Finance and Insurance Industry
Project Purpose: Information Flow Design of the Service Management System, Self-Service ZTI
§ Re-architected aging custom self-service provisioning application to Orchestrator
§ Developed end-to-end process management via orchestrator automation
§ Delivered Windows 7 zero touch automation via Orchestrator, SCCM, SCOM, and SharePoint
Con Edison, New York City: Primary utility service provider, 16,000 internal users; Utilities Industry
Project Purpose: Review all aspects of the on-going Exchange 2010 migration project from Exchange 2003
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Led messaging and storage architectures, migration and system management strategy reviews
Loblaw, Grocer, Canada: Retailer with over 1,500 stores across Canada and USA; Retail Trade Industry
Project Purpose: PMC - conducted messaging security design, process & delivery framework audits and reviews
§ Delivered Microsoft Messaging Security audit, adhering to SDL and STRIDE security models
Rogers Communication, Telecom, Toronto: 30,000 users; Telecommunications, Media and Entertainment Industry
Project Purpose: Extended internal collaboration and conferencing capabilities to all users internal and remote.
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Implemented Office Communication Servers 2007 r2 to remediate urgent business needs
§ Designed and implemented HA Lync 2010 Enterprise pool for 30,000 users: conferencing & monitoring
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D A N N Y L U ON G
DeliveryArchitect@Outlook.com
(647) 402 - 6507 Toronto, ON, Canada. (215) 821-7783 Philadelphia, PA, US.
Jan 2010 - July 2011
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Nortec Communications (Virginia, USA)
Consultant (Full Time) (Onsite locations in DC, Virginia, Delaware, Pennsylvania and New York)
Nortec is a Microsoft Gold Certified partner and a certified VMware Systems Integrator
Led infrastructure project (PMI methodology, ITIL process compliance, and MSF/ MOF)
§ Managed all phases of a project: stakeholders support, gathered requirements, and build business case (VRF)
§ Planned and managed project deliverables, budget and resources, to deliver on time and exceed expectations
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Fostered constructive relationships with team members, subject matter experts, stakeholders and other
members of the organization
§ Designed architectures and implementation of the following technology solutions (TOGAF and MSF framework):
§ Messaging and Unified Communication:
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Lync 2010 and OCS 2007 R2 Std and Ent pool architecture, and deployment of all roles
E2k3, E2k7 and Exchange 2010 global DAG architecture designs and deployment
§ Virtualization technologies
§ Windows 2008 R2 Hyper-V infrastructure: Failover Cluster, High Availability Virtual Machine
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Infrastructure Management and Migration (MOF and ITIL framework)
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Microsoft Remote Desktop Services Virtualization and App-V application virtualization
§ VMware View 4 Virtual Desktop infrastructure (VDI), including Thinapp and VMware vSphere
Systems Centre Virtual Machine Manager (SCVMM) R2 and Microsoft Operation Manager 2007r2
§ Messaging migrations of Lotus Notes, GroupWise, and Exchange to Exchange 2007\2010
§ Active Directory Directory Services migrations
§ P2V and V2V Hyper-V R2 migration with SCVMM
§ USMT, MDT Desktop migrations and P2V VDI migrations
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Infrastructure Consultation
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July 2004 - Sept 2009
§ Design and deployment of Forefront UAG DirectAccess 2010, and TMG 2010 Gateway
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Environment discovery, baseline, architecture mapping and reporting: MAP, ITEHS, ADTD, and ACT
Symantec Mail Security for Exchange – deployment and policy configuration
IBM Global Services. (On-site locations in Canada, US, France, Italy, Spain & Taiwan)
Provided services for IBM’s internal Cloud Hosting and clients: Air Canada, Aeroplan, TD Bank Financial Group, NBF Financial
Group, Kingsway Financial Group, Royal Bank Financial Group, General Electric, MDS Pharmaceutical, and CTV Broadcasting.
Consultant (Contractor)
5 Months
12 Months
12 Months
29 Months
Datacenter Hosting Architect/ Coordinator
Managing Consultant Crit-Sit Team Architect
Lead Enterprise Architect
Messaging Infrastructure Lead
(06/2009 – 09/2009)
(01/2008 – 12/2008)
(02/2007 – 01/2008)
(07/2004 – 02/2007)
Datacenter Hosting Architect/ Coordinator (Custom Hosting Solution, IBM worldwide internal cloud hosting)
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Led project coordination and liaison between management and DEV teams
§ Audited transition plans for middleware including DB2, WAS, account processing and data mining system
§ Documented and audited the environment consisting of P-series, Power 6 midrange frame to host AIX, Redhat,
Microsoft Server platform, hosted on both ESX and Citrix/Xen virtualization
Critical Situation Team Architect (Client: TD Bank Financial Group, 70,000 mailboxes)
§ Rescued project from CritSit status and regained TDBFG’s confidence to deliver and maintain the messaging
infrastructure and services
§ Audited the messaging environment’s stability, long term growth, operation readiness, and security compliance
§ Developed enterprise-wide messaging operation strategy to improve ROI, reduce SLA penalty and overhead cost
§ Developed a risk management strategy consisting of a messaging solution in the UAT and PAT labs
§ Audited production compliance to architectures, and all plans, transition processes, and documentation
§ Architected the system management solution (MOM on SQL HA, IBM Director, Tivoli integration and SNMP)
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D A N N Y L U ON G
DeliveryArchitect@Outlook.com
(647) 402 - 6507 Toronto, ON, Canada. (215) 821-7783 Philadelphia, PA, US.
Lead Enterprise Architect (Client: TD Bank Financial Group)
§ Conducted business requirements definition to design end-to-end messaging solutions
§ Responded to RFP, RFS, SOW, Schedules and created messaging solutions with vendors (Symantec, Netapp, and
Accenture) – system management infrastructure (MOM on SQL HA, IBM Director, Tivoli integration\SNMP)
Messaging Infrastructure Lead (Clients: MDS Pharmaceutical and various companies, 12,000 to 40,000 mailboxes)
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§ Responded to RFP, RFS, SOW and translated business requirements to technical solutions
§ Architected Exchange infrastructures spanning multiple countries and six teams
June 2003 - July 2004
Microsoft Canada. (Mississauga, Ontario, Canada) Microsoft Global Support Center Canada
Exchange Messaging Technical Lead (Contractor)
4 Months as Microsoft PSS Exchange Technical Lead and 9 months as Messaging Routing Engineer (XCON)
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Jan 2001 – Present
Principal Consultant (F/T)
EDUCATION
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Haispeed Networking Inc. (Thornhill, Ontario, Canada)
Established as sole proprietorship (2001) and corporation (2004)
§ Ongoing provision of consulting services to Microsoft Canada, and IBM Global Services Canada
International Association of Software Architects, IASA ID# 20100728 and PMI’s PMP ID# 1649301 (pending)
§ Advance applied knowledge of ITIL v3, and Microsoft Operation Framework (MOF),
VMware Internal Training
2010
2010
VMware Partner University Training, online and classroom at VMware facilities
§ VMware Vsphere ESXi (4.1): ICM [V4] and VMware View: Design Best Practices [V3]
§ VDI Accreditation – View 4 Implementation Fundamentals: Install, Configure, Manage [V4]
VMware VTSP Certifications and Accreditations
§ VMware Workstation 7 Fundamentals, P2V Accelerator 2.1 and Migration Manager
§ Desktop Virtualization 4; VMware View Essentials & ThinApp Essentials training
§ Business Continuity 4: vCentre Site Recovery Manager; Data Protection Recovery Manager
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Microsoft Internal Training
2014
Supervised and mentored a team of 12 Exchange Routing support analysts, delivered new hire technical training
§ Handled hot cases, and root cause analysis for mission critical issues in pharma, military and bank organizations
Led Exchange planning sessions; assessed migration readiness, engaged in escalation resolutions and pilot rollout
Infrastructure Virtualization 4: vSphere 4: Resource Management, vCenter Converter, Update Manager, vSphere
4 Security, and Consolidation Estimator Module 1 & 2
Core Infrastructure in a Software-Defined Datacenter for Enterprises and Service Providers (Microsoft Redmond, WA)
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IaaS PLA Fabric Architecture
PowerShell Deployment Toolkit (PDT)
SCVMM: Concepts and Object Model
Scale-Out File Cluster Architecture & Sizing
Deep Dive on Software-defined Networking
2012
2011
2010
Jan
Dec
2003 to 2004
2002 to 2003
1996 to 2000
1996
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Deep Dive on Software-defined Compute
Service Delivery Deep Dive
Fabric Monitoring Deep Dive
Windows Azure Pack (WAP) Architecture
Chargeback, usage, & 3rd party Integration
Microsoft Datacenter Service, DCS, IaaS Private Cloud program (SC2007, SCOM, SM, Opalis, SCVMM)
Course 1846: Applied Microsoft Solution Framework Essentials (Microsoft Malvern, PA)
Microsoft Delta Force Ranger training Virtual Desktop Infrastructure (Microsoft Redmond, Seattle)
Microsoft Canada, Mississauga Training Center, Exchange Server Transport and Advance Routing
Network System Specialist Diploma @ DeVry College of Technology, ON, Canada
B. Sc. Material Chemistry @ University of Toronto, St. George Campus, ON, Canada
Incomplete, completed 3rd year
Ontario Secondary School Diploma (H.S.) @ St. Elizabeth CHS., Thornhill, ON, Canada
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