MOHAMMED HARIS

7034 N. Kilbourn Ave, Lincolnwood, Illinois 60712

harisashraf@ymail.com

773-704-2945

EDUCATION

DePaul University, Chicago, Illinois                                 November 2011

·               Bachelor of Science in Information Technology 

 

Northwestern University, Evanston, Illinois (Kellogg/McCormick Engineering)

·               Master’s in Business Information Technology Present – August 2016

 

TECHNICAL SKILLS

·               Platforms: Windows XP, 7, IOS, Linux, Unix

·               Cloud Software’s: Citrix, Salesforce, Microsoft Cloud

·               Programming Languages Basic Knowledge: Visual Basic, Ruby on Rails, HTML, SQL, Oracle, ASP.NET, Sqlplus, R (statistics program)

·               Technical Tools : MS Project, MS Visio, SharePoint, SAP, Oracle Knowledge Management, InQuira, IBM WebSphere, Liferay Portal, Jenkins, LiquiBase, SharePoint, Subversion, HP Quality Center, Apache Tom Cat Server, FTP, HP WebSphere MQ (Queue Manager), Jira ticket system, Toad, Benthic, Sql Plus, Sql Developer, Dataloader

·               Salesforce Certified Administrator

·               Salesforce Certified Developer

·               Currently hold Public Trust Clearance

 

PROFESSIONAL EXPERIENCE

 

Accenture September 2013- March 2015

Technical Architect Consultant

Projects:

Baxter

·   Lead the Onshore and Offshore Tech Arch team of 8 and do daily calls to discuss open defects with Dev team and daily progress.

·   Perform daily deployments using technologies: Subversion for code repo, Jenkins to build and deploy the code, Artifactory to save the artifacts (war files) and SQL to update and insert database records and apply DBCRs, Sqlplus to load data to schemas.

·   Respond to and close issues identified during Builds. Work with development team.

·   Create and maintain documentation describing build and deployment procedures.

·   Identify and report on inconsistencies of development team not following documents procedures.

·   Identify improvements for standards, processes and tools

·   Manage daily operational activities.

·   Enablement tool Admin.

·   Use Apache HTTP server, TCAT, Maven for code deployment.

·   Use HP Queue Manager to manage the queues and Liferay Portal to host the applications.

·   Manage own tasks to consistent on-time high-quality completion, and providing timely escalation when deadlines cannot be met

·   Run weekly status reports with the whole team with the manager.

·   Implemented and sold work for the idea of running deployments on Liquibase with the approval of the management. Running scripts and properties files through Liquibase that keeps tracks of the database scripts and changes the values automatically through Artifactory through one file.

 

USPS

·   Reviewed and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements.

·   Managed team of 5 Tech Arch and did weekly DMCR (defects) meetings with the build team.

·   Reviewed and integrate the technical architecture requirements.

·   Responsible for packaging, building and executing builds scripts and data modeling tasks as needed to support enhancement team. 

·   Managed and worked with WebSphere to deploy the apps. Used UNIX and Oracle to build the apps and to insert and delete records into the database.

·   Assisted with submissions of NCRBs (Network Connectivity Review Board Request) to the client. Filled out forms to submit it to the client to open up the interface ports for building and testing. Followed up on the status if they were implemented and telnet to confirm if the ports are opened up.

·   Provided input into final decisions regarding hardware, network products, system software and security.

·   Worked after hours to support GBS enhancement team with build requests and assisted with nightly status reports.

·   Implemented SharePoint through the whole global support project by replacing Jive for project communication and file sharing and access.

 

Target

·   Ran the SFDC Service Cloud implementation to meet the business process design and business requirements.

·   Ran the CRP Design & Build sessions, and the Test and Deployment phases.

·   Performed Data Migration using V look ups and Data Loader.

·   Created and set up Salesforce Profiles Security and visibility.

·   Designed "Day in life" in Salesforce for the contact centers.

·   Ran CRPs (Customer Remote Pilot) sessions and discuss the issues and suggested alternatives.

 

 

 

Wesco Woodridge, IL           March 2012 –May 2013

Business & System Integration Sr. Analyst

·               Became a subject matter expert on Oracle Knowledge Management tool and customized it from the start according to the customer’s needs.

·               Managed a team of 7 people including offshore team in India.

·               Held daily scrum calls to discuss open defects and daily progress.

·               Ran CRPs (client remote pilot) for the client and discuss the defects and what has to be fixed for the sprints.

·               Researched Insurance related articles and created multiple insurance channels.

·               Created Use Cases and translate them to multiple languages, create usernames and passwords relating to the insurance industry.

·               Focused on configuration and replace E-Gain software with Oracle KM.

·               Worked with multiple technologies such as InQuira, Oracle KM.

·               Created user flow process for the use cases so customer can have a reliable and clear understanding of the product.

·               Developed and configured the tool very user friendly so representatives and customers ‘can find the information easily with key words and other modifications.

·               Create a tutorial video for the product so customers and agents can watch it if they have any difficulties navigating the Oracle KM tool.

·               Worked on Unified Communication project where we have to reduce the call time each agent will spend with the customer.

·               Developed keywords using media website which will give us robust examples when looked for a specific keyword.

·               Created storyboards and proofread papers.

·               Did research on the Insurance use cases by using the online KM tool and social media websites.

 

Renters Refuge, Chicago, IL    April 2011 – Sept 2011

Web Developer Intern                                        

·               Purchased company domains. Achieved goals by increasing revenue through improved search ability.

·               Bought domain names on Go Daddy and connected the domain names to the main website.

·               Used creative ways such as secure shell and FTP to upload the documents on the server to make things easier for the programmer and audience.

·               Created a new detail oriented website and numerous web pages; posted real estate listings. Substantially increased traffic.

·               Programmed in Java and HTML using word press.

 

Oakton Community College, Skokie, IL               Sept.2008-Dec-2010

IT Specialist Volunteer

·               Responsible for updating systems with latest software.

·               Used ticketing system Jira to monitor tickets and resolve issues

·               Updated the software on all the computers after school.

·               Helped users to set up their school accounts and passwords.

·               Set up the equipment for the meetings and installed it.

·               Planned and coordinated the installation, testing, operation, troubleshooting and maintenance of hardware, software and desktop systems.

·               Provided technical support and assistance with software and systems for the students and faculty if any issued occurred.

 

 

 

VOLUNTEER EXPERIENCE/CLUBS

DECA Business Club, Pakistani Students Club member, Niles west Technician Leader, Niles West Senior Citizens computer technician, Casa De Provindecia volunteer instructor, special needs health coordinator, Avon Walk for Breast Cancer, March of Dimes, PACE community, LGBT, Accenture Volleyball, Basketball and Badminton, Northwestern KPTSA

 

OTHER ABILITIES:

Languages: Urdu (fluent verbal and written), English (fluent verbal and written), Arabic (intermediate verbally and written), Hindi (fluent verbally).