Charles L. Kiessling, Jr.

8626 Diamond Run Court, Seven Valleys, PA, 17360

717-347-7274 • Cell: 717-655-0491

E-Mail: chuck@kiesslings.com

 

 

Professional Profile:

·  Secret Cleared seasoned IT professional with comprehensive front end desk side, as well as a back end Infrastructure skillset with process improvement, systems integration, workflow design, project management, leadership, process modeling, testing/quality assurance, customer service, project management, estimating, and vendor relationship skills.

·  Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.

·  Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.

 

Clearance Level: Secret

 

Areas of Expertise:

·  Solutions Architecture and Engineering

·  Cloud Design, Implementation and Configuration

·  Client Road Mapping and Migration Planning

·  Private Cloud Configuration using Microsoft System Center

·  Windows Image Engineering & Deployment

·  Process Planning & Documentation

·  Network, Server, and Desktop Troubleshooting

·  Microsoft Windows Implementation & Troubleshooting (All Versions)

·  Microsoft Office Suites (Versions 2003, 2007, & 2010)

·  Infrastructure Connectivity (Fiber, CAT5 & CAT6)

·  Group Policy Planning and Implementation

 

 

 

 

 

 

Professional Experience

Choice Technologies, Inc. – Senior Project Engineer and Solutions Architect

Hunt Valley, MD - March 2014 – Present

Summary:

Senior Solutions Architect and Project Engineer responsible for not only thoroughly researching and testing new technologies, but also scoping and architecting client solutions, and then implementing small and large scale solutions for various clients. Additional time is spent troubleshooting and resolving hardware, software & networking issues on a broad range of hardware types and configuration, operating system and software installations. Also, Mentoring junior technicians and engineers on various technologies, implementation best practices and procedures.

 

 

Duties Include:
• Cloud Migration using Office 365 and Azure

• Architect Client Solutions to Assist the Sales Process

• Work with clients to make sure designed solution is a success

• Manage, Maintain and Utilize Testing Labs for R&D

• Perform "Proof-Of-Concept" for clients and colleagues

• Put together ROI documentation to compare various solutions

• Perform Onboarding Design and Scoping

• Mentoring and Leading Senior and Junior Engineers on Various Projects

• Training and education Senior Leadership and Sales on new Process and Procedures

• New Product Research & Development
• Price quoting Projects and Orders
• Prepare Technical Project Scopes for use during implementation
• All levels of Hardware & Software Troubleshooting
• Active Directory Implementation, Planning, and Consolidation
• Terminal Server and Remote Access support and configuration
• Group Policy Planning and Implementation
• Managed Anti-Virus Implementation, Support, and Re-Configuration
• Design and Implement Networking Services
• Design and Implement File and Print Services
• Implement, Configure, and troubleshoot various Firewalls (Fortigate, Cisco, Juniper, TMG, and SonicWALL)
• Implement and Decommission Servers, Switches, PC's, and cabling when needed.
• Virtualization Support (Server & Application)
• Physical-to-Virtual (P2V) Planning & Implementation
• Windows OS Compatibility Testing
• Windows End-Of-Life Migrations to new OS (7 & 8.1)
• Windows Server End-Of-Life prep
• Application Compatibility Testing
• Install and Test all versions of Microsoft Windows and Various other products on new and old hardware to verify compatibility
• SQL Server/SQL Server Cluster Deployment
• Developed new Windows LTI deployment method using MDT 2013 to ensure a uniform configuration

 

 

 

Microsoft Corporation – Consultant II

Various Locations around the U.S. - January 2011 to March 2014

Summary:

MS Consultant working with almost all areas of System Center 2012 and as well as prior versions, and specializing in Orchestrator, Virtualization, Windows Engineering and Deployment Methodology.

Microsoft Experience Includes:

Government Agency

Industry: Other Services (except Public Administration)

Project Purpose: Assigned to improve the deployment methods of Locations

Description: We completed this project by not only resolving the deployment issues of Region 8, but ended up designing a deployment system in a Parent/Child relationship with MDT 2012, due to budgetary constraints, which allows their HQ to manage all of the deployment images while still allowing the local regions to manage local settings and applications.

Technologies Used:

·  Windows 7

·  Implement Light Touch Installation (LTI) Strategy

·  Implement Zero Touch Installation (ZTI) Strategy

·  Implement Windows 7

·  Windows Server 2008 R2

·  Design DHCP Services

·  Configure BitLocker

·  Implement BitLocker

·  Office 2010

·  Implement Office 2010 Image

 

Government Agency

Industry: Finance and Insurance

Project Purpose: Assigned to Design and Deploy Hyper-V

Description: The agency was moving to a new building and wanted to mirror their old site with improvements. We were able to complete this project flawlessly and was also asked to remediate a System Center Data Protection Manager issue which was also done.

 

Technologies:

·  Design and Implement Hyper V

·  Implement SAN Solution for Virtualization (Hyper V)

·  Architect System Center Data Protection Manager (SCDPM)

·  Design and Implement Custom Data Protection Solution (SCDPM)

·  Configure System Center Data Protection Manager (SCDPM)

 

 

 

Internal Microsoft Project

Industry: Information

Project Purpose: To design, construct and implement a DCS installation.

Description: I was able to utilize a budget to fully design, order, construct and implement a datacenter to allow projects for internal customers. This involved doing a full installation of the Brand New Datacenter Solution.

 

Technologies:

·  Design and Implement a Hyper V solution

·  Architect System Center Virtual Machine Manager

·  Implement System Center Virtual Machine Manager Solution

·  Design and Implement System Center Configuration Manager 2007

·  Architect System Center Data Protection Manager (SCDPM)

·  Design and Implement Custom Data Protection Solution (SCDPM)

·  Design System Center Operations Manager 2012 (SCOM)

·  Design Zero Touch Installation (ZTI) Strategy

·  Design Light Touch Installation (LTI) Strategy

·  Implement Windows Server 2008 R2 Image

·  Design and Implement DHCP Services

·  Design File and Print Services

·  Design and Implement Desktop Image for Windows 7

 

Government Agency

Industry: Health Care and Social Assistance

Project Purpose: To integrate their current ticket system with Operations Manager utilizing Orchestrator.

Description: We were able to integrate their current CAPRS ticketing system with Operations Manager 2012 using System Center Orchestrator. We also integrated their VMware monitoring capabilities with Operations Manager and Orchestrator using VEEAM which is a 3rd party add in.

 

Technologies:

·  Integrate System Center Operations Manager (SCOM) with 3rd Party Solutions

·  Design and Implement System Center Operations Manager (SCOM)

·  Implement Management Pack Implementation and Tuning (SCOM)

·  Architect System Center Orchestrator/Opalis

·  Implement and Configure System Center Orchestrator

·  Design & Implement System Center Orchestrator with 3rd Party product integration

·  Design & Implement System Center Orchestrator with System Center Integration

 

 

 

US Government Agency

Industry: Public Sector

Project Purpose: Deployment Modernization

Description: Improve the Department of State Deployment Method by Upgrading to System Center 2012, create a new Windows 7 Image, Silent Install Package Creation through App-V and standard MSI.

 

Technologies:

·  System Center Configuration Manager

·  Design and Implement System Center Configuration Manager 2007

·  Implement System Center Configuration Manager 2012

·  Migrate To System Center Configuration Manager 2012

·  Design Desktop Image for Windows 7

·  App V Package Creation, Testing and Deployment into Configuration Manager

·   Architect and Present System Center Orchestrator

 

 

 

 

Siemens IT Solutions and Services

Maryland, Washington, DC, and Northern VA – October 2004 to January 2011

 

Summary:

Responsible for all areas of support from simply building customer relationships to researching and deploying new technologies, solutions and services. Responsible for maintaining customer specific SLA’s, Reporting to Regional Management, and managing and maintaining local support.

 

Datacenter Manager/Network Engineer, Microsoft Technology Center in Reston, VA

 

Duties Included:

·   Construct and Support Customer Lab Environments to allow for the best experience possible.

·   Project Management

·   Develop proof-of-concept environments so that the customers may test various Microsoft products within their labs.

·   Install and Test all versions of Microsoft Windows and Various other products on new and old hardware to verify compatibility

·   Install and Decommission Servers and Switches, PC’s, and cabling when needed.

·   Active Directory Setup and Configuration.

·   All levels of Hardware & Software Troubleshooting

·   Process Review and Implementation

·   Datacenter Hardware Mapping

·   SAN Management on EMC, NetApp, EqualLogic, Left-hand, HP, & XioTech systems using Fiber, iSCSI, and Direct Attached storage.

·   Virtualization Support (Server & Application)

·   LAN/WAN setup and configuration (HP & Cisco switches)

 

Master IT Support Specialist, Maryland, DC and Delaware Area

 

 

Duties Included:

·   Install and Support all desk side equipment (PC’s Monitors, Printers & Cabling)

·   Software Support of over 600 local applications

·   Design and Maintain Operational Support Knowledge Base of over 1200 Applications.

·   Tier 1 Laptop Support

·   Sales Laptop and Printer Support

·   Office Move Planning and Execution

·   Contract management of SLA (Service Level Agreement), TOT (Time On Task), and QA (Quality Assurance) and Ticket Count and Completion.

·   Management of all Hot and Cold inventory.

·   Remote Management Support

·   Basic Local Server Support of File and Remote Access Servers

·   Basic Local Switch and Infrastructure Support

·   Conduct IT Forum with all department heads to review all present and possible problems for fast resolution.

·   Install and Support all desk side equipment (PC’s Monitors, Printers & Cabling)

·   Office Move Planning and Execution

·   Management of all Hot and Cold inventory.

·   Remote Management Support

·   Basic Local Server Support of File and Remote Access Servers

 

 

 

 

Maryland IT - On-site Field Technician

Maryland Area - January 1999 to September 2004

 

Duties Included:

·   Onsite Maintenance and Upgrades of User Equipment

·   Onsite Maintenance and Upgrades of Server Side Equipment

·   Project Management

·   Software Troubleshooting and Upgrades

 

 

 

 

 

Education & Certifications:

Trade School:

·   Center of Applied Technology – Glen Burnie, MD - 1996 – 1998

o   Introduction to Network Engineering and Support

o   Certificate Obtained

 

College:

·  Strayer University – Severn, MD - Start of Bachelor’s Degree in Computer Science

·  Phoenix University – Columbia, MD - Continue Bachelor’s in Computer Science

Certifications:

·  A+

·  Net+

·  Microsoft Certified Professional

·  Microsoft Certified Systems Administrator

·  Microsoft Certified Solutions Associates

o  070-346 – Office 365

o  070-347 – Office 365

·  Dell, HP, and IBM Warranty Certified

·  EMC and NetApp Certified as a Storage Administrator 

Professional Affiliations:

·   Association of Information Technology Professionals (AITP)

·   Information Technology Association of America (ITAA)

 

 

 

 

 

 

 

 

 

 

 

 

Publications & Presentations:

·  http://blogs.technet.com/b/chuck_kiessling/archive/2012/02/03/enabling-bitlocker-with-with-an- sccm-task-sequence.aspx

·  http://blogs.technet.com/b/chuck_kiessling/archive/2012/02/02/how-to-add-vmware-network- drivers-to-your-sccm-boot-image.aspx

·  http://blogs.technet.com/b/chuck_kiessling/archive/2011/10/11/microsoft-datacenter-solutions- offering.aspx

·  http://blogs.technet.com/b/chuck_kiessling/archive/2013/09/16/installing-system-center- orchestrator-2012.aspx

·  http://blogs.technet.com/b/chuck_kiessling/archive/2013/08/27/writing-sql-query-for-an-sccm- custom-report-to-allow-dashboard-usage.aspx

·  http://blogs.technet.com/b/chuck_kiessling/archive/2013/06/05/high-availability-and-patching- runbook-servers.aspx

·  http://blogs.technet.com/b/chuck_kiessling/archive/2013/02/05/mdt-2012-quot-customsettings- ini-quot-switches.aspx

·  http://blogs.gottied.com/archives/55

·  http://blogs.gottied.com/archives/31

·  http://blogs.gottied.com/archives/27

·  http://blogs.gottied.com/archives/16

·  http://blogs.gottied.com/archives/6