Kenneth Su

118 Citadel Estates Heights ,N.W., Calgary, Alberta, Canada

Objective

A challenging position in Systems/Software Engineering and System Architecture design to provide premium IT Cloud services.

 

Technical Summary

Professional System Engineer, Technical Consultant, and expertise with  System Management and Solution Architect developed in variety of enterprise operational environments and IT vendors.

Cloud Platform:

ñ       Knowledge of Open Source Cloud platform of OpenStack , and AWS EC2, AWS EBS

Virtualization:

ñ       Hands on experience of Visualization technology with IBM Lpar/HMC,HP vPar/nPar,Oracle VM, Solaris Container, Solaris Dynamic Domain

Configuration management of IT Automation:

ñ       Experience with configuration management and IT automation tool of Puppet Enterprise

Continuous Integration & Deployment:

ñ       Proficiency with Continuous Integration & Deployment tools of Teamcity, Subversion, Stash, Artifactory, Crucible

Scripting:

ñ       Working knowledge with scripting language Ksh/Bash Shell scripting

ñ       Knowledge of Python for System Administration

SysAdmin:

ñ       Strong experience with UNIX System administration on multiple platforms includes AIX 5L/5.2/5.3, HPUX11i/v2/v3, Solaris8/9/10, RedHat Enterprise Linux 5/6, CentOS6, Ubuntu13

ñ       Experience of OS installation with Solaris jumpstart, Linux kickstart

ñ       Hands on experience with SUN Message System, VERITAS Volume Manager, SUN Volume Manager, Solaris QFS, Solaris ZFS, Solaris Container

Monitoring:

ñ       Strong experience with ITIL-based system monitoring tools of CA-Unicenter, IBM Tivoli Monitoring, BMC Patrol, Foglight, Nagios

Application Servers and Open Source Components:

ñ       Experience with Web server technology of MYSQL, Apache Server, Tomcat

HA environment:

ñ       Familiar with management of HA environments includes Solaris Cluster, HP Serviceguard

Networking:

ñ       Working Networking knowledge of TCP/IP, DNS, SNMP, Samba, NTP, SMTP, SSH, Samba, OpenSSL, LDAP, Sendmail, CIFS, MIB, NFS, HTTP/HTTPS

Storage:

ñ       Working knowledge of Storage Integration with Multipath software/HBA, HP EVA5000/8000, XP12000, SUN Storage 3500/D1000, NetApps

Backup:

ñ       Experience with Backup system of VERITAS NetBackup 6.0, IBM Tivoli Storage Management 4.3

 

Database Admin:

ñ       Experience of Oracle database with tools Oracle Enterprise Manager,  RMAN backup

ñ       Experience of SQL Server database with tools SQL Server Enterprise Manager, Query Analyzer

ñ       Experience with database programming of SQL, T-SQL, PL/SQL, Stored Procedure and Trigger

ñ       Experience with web programming of HTML, JavaScript, XML, JSP, VB, VSS, ASP, VBScript

 

Professional skills

ñ       Strong analytical and problem solving skills

ñ       Self-motivation for learning new concepts and technology

ñ       Good coordinator and Team player

ñ       Aptitude and desire to work with latest technology

ñ       Responsible, reliable, and adaptable

Education

ñ       Master of Management Information System, 1994-1996

     National Yun-Lin Institute of Technology, Yun-Lin County, Taiwan (Qualified by IQAS, Government of Alberta)

ñ       Bachelor of Science in Statistics ,1990-1994

     Fu Jen Catholic University, Taipei, Taiwan, (Qualified by IQAS, Government of Alberta)

ñ       Diploma of Computer Science,1985-1990

     ChuKuo Junior College, Taipei, Taiwan, (Qualified by IQAS, Government of Alberta)

 

Professional Training

ñ       PuppetLabs, Calgary, Canada, 2013

ñ       CFEngine 3, CFEngine, Toronto, Canada, 2012

ñ       Red Hat Enterprise Visualization, Red Hat, Canada, 2011

ñ       Accelerated Linux administration for experienced UNIX administrators, HP, Calgary, Canada, 2010

ñ       HP -UX 11i/v3, HP, Calgary, Canada, 2009

ñ       HP ServiceGuard, HP, Calgary, Canada, 2008

ñ       Oracle9i Database, SAIT, Calgary, Canada, 2003-2004

ñ       PeopleTools, PeopleSoft, Taipei, Taiwan, 2002

ñ       IBM AIX , IBM, Taipei, Taiwan, 2000

ñ       IBM Tivoli – Netview, IBM Tivoli University, Singapore, 2000

ñ       IBM Tivoli Framework, IBM Tivoli University, Singapore, 2000

ñ       BootCamp, System Management/Windows/Dec UNIX, Computer Associates, Singapore, 1998

ñ       Microsoft MCSE, UCOM, Taipei, Taiwan, 1998

Certification

ñ       Puppet Professional ( pending )

ñ       OCP (SCSA) Oracle Certified Professional for Solaris 10, 2010

ñ       OCA (Oracle Database Certified Associate), 2006

ñ       MCSE (Microsoft Certified System Engineer), 2000

ñ       MCP (Microsoft Certified Professional), 1998

ñ       CUE (CA-Certified Unicenter Engineer), 1999

 

Related Experience in Canada:

Sr. Delivery Service Specialist, Build&Release Delivery Service , 2013.04-Present

Shaw Communication Inc., Calgary, Alberta

ñ       Support and review the requirements of Linux platform related projects and provide analysis to project management

ñ       Ensure Service Delivery to develop and coordinate cross-infrastructure provider policy, procedures, and guidelines

ñ       Identify, diagnose current services problems and provide technical solution by Incident/Problem/Change management process

ñ       Participle in development and deployment processes for maintenance and support of application and infrastructure

ñ       Provide DevOps support to Continuous Integration & Deployment and Code Management tools of Teamcity, Stash/Git, Artifactory, and Fisheye/Crucible, IT Automation Tool of Puppet Enterprise.

ñ       Maintain Infrastructure/application/environment life-cycle management

 

Sr. Technical Analyst – Technical Service, 2012.09-2013.04

Cenovus Energy, Calgary, Alberta

ñ       Evaluate/Review UNIX infrastructure requirements of operations practices

ñ       Provide impact analysis of infrastructure upgrades, enhancements and fixes

ñ       Participate in BI System platform of SAP HAHA project for architecture design configuration, deployment, test, and implementation.

ñ       Provide administrative activities of installation, configuration, maintenance, and troubleshooting to UNIX servers include Solaris10, RedHat Linux5.8, and AIX6.

ñ       Implemented Change Management process by using ServiceNow.

ñ       Provide technical support to Database configuration and Application deployment on Dev/TST/TQA/PROD environment.

ñ       Maintain and development technical documents.

 

Sr. Technical/Architect - UNIX, Business Technology, 2011.10-2012.09

Scotia Bank, Global Wealth Management (DundeeWealth Inc.), Toronto, Ontario

ñ       Provide Technical Architecture oversight and contributions to Dundee's Trading system project

ñ       Deploy Oracle Solaris Virtualization environment with best practices and standards

ñ       Provide review the infrastructure projects to deliver new/enhanced capabilities to IT environment

ñ       Participate the UNIX-based automation and configuration management project for design, test and implementation by using Puppet

ñ       Provide UNIX Infrastructure administrative activities of installation, configuration, maintenance, and troubleshooting to UNIX servers include Solaris10(M5000/T3/T4/T5) and RedHat Linux5.5

ñ       Create/design integration the deployment procedures across TST/DEV/UAT/PRD environment

ñ       Identify, diagnose and resolve the issues thru the problem management process.

ñ       Responsible for Dundee's UNIX-based assets life-cycle management

 

Sr. UNIX System Engineer / Infrastructure Analyst, UNIX Infrastructure, 2007.04-2011.09

Shaw Communication Inc., Calgary, Alberta

ñ       Manage UNIX infrastructure(Solaris/HP-UX/Linux) to provide administration of installation, configuration, maintenance, and troubleshooting.

ñ       Review UNIX infrastructure architect of new operation project of existing upgrage plan

ñ       Perform the System Monitoring to UNIX infrastructure and proactive management of hardware/operating system by Nagios/BMC Patrol/HP SIM

ñ       Participate in project-based activity includes initiatives architecture design, implementation and deploy system with applications into Pre-Production and Production environment.

ñ       Perform Change Management, Problem management, Incident management and maintain technical documentation in UNIX infrastructure.

ñ       Provide technical support and Shell Scripting to Weblogic/Oracle Financial/SubVersion/TeamCity/Apache server/Tomcat /Provisioning applications and Oracle/RAC database installation, configuration, and maintenance on UNIX systems.

ñ       Coordinate with venders for troubleshooting of hardware and software problems.

ñ       Troubleshoot the incidents and resolve escalated technical issues thru HP OpenView Service Desk.

 

UNIX System Engineer/Oracle DBA, 2006.04-2006.12

Penn West Energy Trust, Calgary, Alberta

ñ       Manage UNIX servers of IBM AIX including installation, configuration, and troubleshooting.

ñ       Perform the system backup/recovery by using Tivoli Storage Management and database backup/recovery by using RMAN.

ñ       Administrate the system monitor all production system to issue identify, resolve the incident, Root Cause Analysis, and security vulnerabilities

ñ       Provide Oracle database/Apache Web Server support on AIX platform including installation, configuration, and troubleshooting.

ñ       Implement Oracle DBA work of setting up instances, re-writing SQL/PLSQL statement, using Import/Export facility and managing database objects.

 

UNIX Systems Engineer, 2005.03-2006.04

Bell Canada, Calgary, Alberta

ñ       Responsible for infrastructure UNIX-based (AIX LPARs/Solaris/Linux) servers administration including installation, configuration, maintenance, and troubleshooting on Production, UAT, and  Development environment.

ñ       Perform System analysis and Capacity management for UNIX infrastructure hardware/server, Problem Identification and Root Cause Analysis.

ñ       Utilize the System monitoring tool for proactive management to UNIX infrastructure

ñ       Provide operational data management policies and Backup/Recovery procedures by using Tivoli Storage Management(TSM).

ñ       participate in technical support by configuration change, Shell scripts maintenance, components integration to Oracle databases environment and applications such as Weblogic/SingleView/Siebel/Metasolve.

ñ       Implemented Change Management process by following internal Change Policy across all the environment

 

Systems Engineer, 2005.01-2005.03

Petro-Soft System Ltd, Calgary, Alberta

ñ       Manage SUN Solaris/Windows server operation including installation, configuration, maintenance, and troubleshooting.

ñ       Provide operational support to Oracle database on Solaris including scripting, import/export schema, manage database objects, and maintain PL/SQL scripts.

ñ       Participate in managing diverse operational services including Active Directory, Exchange Server, VERITAS Netbackup, Citrix, and monitoring and alerting services and inventory services.

ñ       Provide products technical support/on-site support to clients.

 

 

Related Experience in Taiwan:

 

Technical Consultant, Information Service, 2001.06-2003.02

UNISYS, Taipei, Taiwan

ñ       Provide technical consulting service of Call-Center solution to UNISYS Banking customer

ñ       Analysis requirements for the Call-Center Web-based application and provide the project/delivery plan

ñ       Participate in the software development lifecycle of development, QA, troubleshooting for new project

ñ       Provide coding, programming tasks for Call-Center Web-based application by using DHTML, HTML, CSS, JavaScript, ASP, VB.

ñ       Provide coordination between IVR/System and development team for installation and configuration of application components

ñ       Provide deployment service of UNISYS Call-Center web-based applications to customer's environment 

ñ       Collaborate for roll out new releases and escalated the key issues on the existing project

ñ       Provide education and training services to UNISYS Banking customers

 

Solution Architect, Tivoli, IBM Software Group, 2000.03.-2001.06

IBM, Taipei, Taiwan

ñ       Support IBM Sales/Channel Sales to engage/identify potential IBM Strategic enterprise customers opportunity

ñ       Provide technical consulting service of IBM Tivoli product portfolio knowledge

ñ       Design, develop and review the solution architecture of Tivoli products and provide Proposal based on customer's business objective

ñ       Provided technical support for Tivoli product specialized in modules including Availability management, System Events Monitoring, Storage/backup Management, Tivoli Web analyzer.

ñ       Lead proof-of-concept and pilot implementations project of IBM enterprise customer

ñ       Coordinate the Professional services activities of the escalated issues with IBM Global Services team and IBM Tivoli Parterner

ñ       Participle in IBM Software Group regularly technical conference, seminars and marketing activity

ñ       Provide IBM Tivoli product education and training services to major customers and local partners

 

 

Technical Consultant, Technical division, 1998.06-1999.10

CA, Computer Associates Inc, Taipei, Taiwan

 

ñ       Provide Pre-Sales activity of technical presentation to support Account Manager for CA enterprise management products

ñ       Provide consulting service of Unicenter-TNG product based on CA customer's business challenge and goal

ñ       Review the Unicenter-TNG solution architecture and delivery the Proposals based requirements to customer

ñ       Support CA partners for technical problem and coordinated global support of the escalated issue

ñ       Participate in post-sale implementation including customization, configuration, and integration in costume’s environment

ñ       Attend and participate in monthly/quarterly service review meetings

ñ       Flight technical support to CA North Eastern Asia  region